Firestone Complete Auto Care

Jan 31, 2025

Alexis went above and beyond to make sure I was taken care of. I had an inexperienced tech install my tires a few days earlier, leading to valve stem issues. Alexis personally took care of the issue for me and had me on my way incredibly fast. Thank you for the great service!

Jan 31, 2025

Wish I had read the reviews first!!!!! Just needed to get a flat tire fixed. When I arrived first thing in morning, there were no other cars in the bays. It took them approx 2 hours just to fix a flat? Seriously ridiculous - will never ever be back! Should have gone to Blagg, but this place was open at 7am - lot of good that did me!

Jan 07, 2025

Brought my fleet vehicle in for a inspection and a blown fuse, they flat out told me No.

Jan 07, 2025

Firestone is a scammer and just wants to rip you off! They are not an honest business!!! I went here to get one of the headlight changed for my car (jeep grand cherokee 2019) in March 2024. They quoted around $197 for the headlight cost and around $200 for labor cost (they claimed it would take 2hrs to change the headlight). Given I know nothing about car (obviously that is why I chose to go to professional for the service). I asked them: can we not just replace the light bulb instead of the whole thing? They said they cant do that because this car wont let them do that, and they have to change the whole thing (light bulb and the cover that comes with it). Since they are the professional, I TRUSTED them and said ok let’s proceed with the quote (almost $400 for the headlight and labor). Now comes the good part! Today (12/9/2024) one of my headlights went off so I have to get it changed (I was dreading because it would be another $400). For some reasons, I decided to go to Kwik Kar on the golden triangle location in Keller. They told me they only need to change the light bulb and the part cost is $35!!!!! I asked them to change to LED lights for both of my headlights and oil change as well. The bill came out as $181.06 for both light bulbs and oil change I called Firestone and asked them about what happened on March 2024 to my headlight cost. They said they only change the light bulb and it only cost $19, the rest of the fee was for labor. Mind me, the total bill was $390.02. With their math, the labor to just change ONE light bulb was $371 and would took them 2hrs? While Kwik Kar only took ONE HOUR to change 2 light bulbs AND oil for a total of $181 with waiting time added? Firestone is a total scammer!!!! Please avoid. And if you must, please do yourself a favor to doubt them and shop around

Jan 07, 2025

I waited 1 and a half hours for a simple valve replacement. It is meaningless and no information can be given.

Jan 07, 2025

This goes beyond my last visit to Firestone. It is an overall issue with the brand. I bought four new tires for my daughter’s car 2.5 years ago. I have had to replace 3 out of 4 of those tires in 2024 due to quality issues. No road hazards, no nails, nothing. Just “bad tires”. Knowing the issue is with the tire quality, and still charging me to replace them seems like a rip off to me. Why would I ever buy tires there again? I can’t depend on these tires to keep my child safe.

Dec 07, 2024

Horrible service. They tell you to come in the morning only to tell you they're booked for the day. Place is run by a bunch of junkies.

Dec 07, 2024

I made an appointment early this morning due to having a flat tire. I purchased my tires here which was obviously a mistake! When I went to the desk to check in, I was told no same day appointments! I did NOT see that anywhere and, if that were the case, should not have been able to schedule! Bad service and not happy….

Dec 07, 2024

I wish i could give 0 man .. i am shocked they don’t work with tesla.. man guy is really rude as hell..

Dec 07, 2024

State inspectors at this location do not know the difference between a factory windshield and a tinted windshield. They failed my vehicle for a “tinted windshield”. Same vehicle passed last year at the Golden Triangle location.

Dec 07, 2024

This location USED TO BE really good, but lately, it's gone downhill. I'm not sure if it's new management or what. This is the second time that I have scheduled an oil change, gotten confirmation of the appointment on my app, and when I arrive, they claim to have never accepted the appointment and turn me away. They claim that I have to wait for an email or phone call, but I have NEVER received one from them. In the past, this location's staff has also argued with me about whether or not I received a phone call, even after showing them my call log proving I never received one. Terrible service! Would not recommend!

Dec 07, 2024

This place is very terrible. I went on Friday to do a wheel alignment, and someone told me it would take an hour and half to be done. I made an appointment on Sunday at 2 pm, and when I arrived at 1:55 for my 2pm appointment they took the car from me and by 3 I thought I would be done but they said there was 2 other cars ahead of me. How come I have an appointment and I have to wait several hours to get my car when it should take 20 minutes. The technician worked since I arrived on one car and I still have to wait for another car. The guy work very slow on the phone or music, he don’t care about people or service. The manager he on the computer sitting doing nothing. It’s a very bad place based on experience this wasn’t the first time. I was told before to go to another store. Payed for the service but got nothing. Never recommend for anybody to go to this place. I wish they not remove me review

Dec 07, 2024

Worst customer experience ever! I had appointment at 3 PM on Nov 9, 2024. Coming down to store shortly after 2PM, the clerk first says she can't find me in the system and there is nothing she can do about it. After insisting for a while, she does find the appointment. says I can drop my car but they may or may not work on it today. She keeps changing how many people before me 2-5. I accepted it will take time but she continually refuses to confirm if it will be done by end of the day (4+ hours till closing). Not to mention the rudeness. So here is the thing - **why am I booking an appointment if you are not sure you can work on it during the damn day. If you already realized it, **how about a call before I waste my time going there? Or **at least some decent behavior when you fail to keep a scheduled appointment? **How about training your clerks so they can navigate your appointment system? I am not going back here - you lost a customer. In the hope that you may TRY to provide better service, here is the event's information. Location: 8925 Tehama Ridge Pkwy, Fort Worth, TX 76177. Time: 2-3PM on Nov 11, 2024. Lady clerk.

Nov 07, 2024

Highly disappointed in Firestone off of Tehama Ridge! Even though I have a warranty on my tires and they are under one year old, they are unable to repair my flat. They clearly told me I have a nail in my tire and not to drive around too much. I told the manager that that’s literally what I do is drive around all day for work. He said unfortunately we can’t fit you in until tomorrow. So don’t you dare get a flat and expect to go to this location and have your tire fixed. Thank you, Firestone. Thank you for that so much. Two thumbs down.

Nov 07, 2024

Reschedule appointment without notification. Wasted my time.

Nov 07, 2024

Service at this location has dropped significantly. To schedule an appt it is an obstacle alone. What is the point of having an option to wait in store if it’s going to take 3-4 hours. The excuse that there is only 1 tech but 4 CSRs. How about we get more techs in and less CSRs! Refuse to use Firestone again, not even another location bc went to the Golden Triangle location & had the same issue waiting 4 hours on a Saturday morning. There is not 1 single thing they can do to get my business back.

Nov 07, 2024

The worst tire shop I’ve ever been to, they’ve been telling us we are next in line for 3 hours now. Have never seen a tire shop take an entire afternoon for one vehicle.

Oct 07, 2024

If I can rate zero stars I would..took my truck in this past Friday night for overnight dropoff..to be seen Saturday morning...called 10am to have a lady say the manager opened and they were not aware that my keys were in the drop-off box...they checked me in at 10:30am...i would of thought since they dropped the ball,that they would be considerate that my truck has been there already...so I waited...then decided to call at 1:40pm and the lady said since I was checked in at 10:30. It has not been seen that it was the next car to be seen......so got out of work at 3pm.....which I work in Irving.. that's the whole reason for the drop off....show up to the shop at 4pm ...to see 3 people sitting in the waiting area and for the manager to tell me that my car is next to be seen😡....By then I'm furious..like I told the manager.."I doubt the people waiting has been there since 10am!!!!" So asked for my keys! I will not be taking my truck ever to that location...AND now overnight dropping at a different location... this location is trash and very disorganized. I always have a issue..the very little times I do have to go.

Oct 07, 2024

I’m writing to express my disappointment with the service I received at your location on 9/7/2024 . I called your location at approximately 6:00 PM to confirm whether state inspections were offered and to verify that the store closed at 7:00 PM. The representative assured me that inspections were available, and the closing time was indeed 7:00 PM. I arrived at 6:45 PM, well before the stated closing time, only to be told that it was too late to perform the inspection. This was very frustrating, as I had specifically called ahead to avoid wasting time and to ensure I would receive the service I needed. I understand that there may be internal cut-off times for certain services, but this was not communicated when I called. As a result, my time was wasted, and I left without the service I was expecting. I believe that clear communication is key to good customer service, and this experience was far from satisfactory. I would appreciate it if you could address this matter and ensure that better communication is provided to customers in the future.

Oct 07, 2024

Took our car in for an oil change. They said it could be up to three hours, so dropped it off. came back three hours later and it still had not even been looked at they said be another hour and a half. So an hour and a half later and it’s on the lift and drained, but they say they don’t have the filter and have to go to AutoZone to get the filter, unacceptable. If you don’t have the filter, don’t start the work or better yet….Tell the customer you can’t do the service. So five hours later and they’re still telling us another 15 to 20 minutes for them to run to get the filter.

Sep 07, 2024

The tech and the front desk worker were both very nice. They gave me several updates on my car and let me know whenever there was a problem.

Sep 07, 2024

Any car related problems I have, this is my go to Firestone. Customer service is always great, always feel welcomed, always get issues taken care of, and kept updated throughout the day. This is what keeps me coming back

Sep 07, 2024

Firestone put the wrong size tires on the back of my suv and I have an awd suv and now my differential is bad and they have not been in contact with me to handle this unsafe situation. I've left about 20 voicemails for the claims department and still have not spoken to anyone. It has been over 2 months since my first contact and this still has not been resolved!!

Sep 07, 2024

I was scheduled for a 9 am appointment. I had two kids 1 autistic. My vehicle was not ready until after 4:30 PM. I have had issues with this location before Do not go to Firestone

Sep 07, 2024

Let me start off by saying we are normally loyal Firestone customers. This is normally the only place we trust to work on our cars. This location however, we will never recommend nor return to. A couple months ago I made a reservation for a simple oil change, scheduled an appointment for 8 am, get there and I’m told that it will be at least 4 hours because they are short staffed BUT are still accepting walk ins so no one has priority. I walk out and go to valvolene and I’m in and out within 30 min. Today, I scheduled an appointment for my wife’s car, a simple oil change at 9am. The team tells me that they don’t follow appointment times because they are short staffed, yet they still accept walk ins. They can’t control it, it’s a corporate issue. I’m told there’s two cars ahead of mine and it should take 2 hours max. 3pm rolls around and I call to check the status, they haven’t even started on it! Who knows when they would have called to tell me. If you’re short staffed, QUIT taking walk ins and stick to appointments. If you’re only going to cater to walk ins, figure out how to shut off appointments. This is absolutely ridiculous and a sure as hell way to lose customers quickly.

Sep 07, 2024

Made an appointment online for a simple oil and filter change, appointment was confirmed via email. I went to the shop just to be told that they didn’t have an appointment even though it was confirmed. This is the second time that this has happened to me. I told them they need to fix that issue with their IT department to save people for thinking they had and appointment and not waste people time. Place is a joke

Sep 07, 2024

On my way from Colorado to Houston, my air conditioning stopped working. I googled nearest location and was lucky to find your store in Fort Worth, TX. Alexis at the front desk went above and beyond to fit me in. Stephen fixed my car quickly, both were very professional and friendly. Thank you.

Sep 07, 2024

Sara’s customer service is above and beyond!! It made up for being told they are short staffed at the moment and couldn’t get me a ETA for my moms car to get done. She made sure my mom was taken care of and got us in, as well as the gentleman in the back. Zach I believe was his name! Car is running great since I made a trip here to Firestone, no more squeaking brakes for my mom!

Sep 07, 2024

The worst costumer service ever, the lady at the front desk (blond girl with glasses for reference) didn’t even bother to check one of my tires to see if they were going to be able to fix it or not, and was very negative since the beginning of our conversation. Went to another place and it took them less than 20 min and $15 to fix my tire in Saginaw.

Aug 07, 2024

I was in a situation where my car needed a new tire, and I got there at 6:55 PM. The lady there helped me so gracefully, up until 20 minutes after closing time, and didn't even charge me for the reserve tire exchange. Thanks to her service and help, I will go back tomorrow and get a new permanent tire installed there. Not sure why their ratings is 3.1 stars, but they clearly weren't treated by that lady.

Aug 07, 2024

IF I WAS THE OWNER OR MANAGER I WOULD FIRE EVERYONE AT THIS LOCATION! Sat waiting on my car to be taken care of when a nicely dressed gentlemen walked in, I am guessing he took off work since he still had his work badge on or was headed there. He walked in stood at the counter waiting for someone to acknowledge that he was there, sitting there on the other side of the glass in the repair area standing around the computer right in front of the window I saw no less then 5 employees look at him and NOT ONE said we will be with you in a moment, or even made it seem like he was even there! He stood there for atleast 4-5 mins while the employees stayed huddled around a computer. After no one said anything to him he walked out shaking his head in disbelief. If my car wasnt being repaired I would have left right behind him. I will not be back!

Aug 07, 2024

If you’re looking for somewhere to schedule an appointment for an oil change and then watch your vehicle sit untouched for 3 hours this is your place. Would NOT recommend.

Aug 07, 2024

This location’s have no sense of work . they do not have tech but they are booking appointment. They just have website but never updates. Never trust this location, completely irresponsible , I was having appointment at 7 but they open at 7.15 and they are saying they don’t have technicians to work , unbelievable

Aug 07, 2024

Worst experience ever with a tire shop. Stopped in here seen a worker standing in the bay on his personal phone not doing anything when he sees me he gets up and plays like he's doing something. He tells me to go inside and speak to someone inside the office. I go in the office and I ask one of the men behind the counter that I just needed to get some air. He replies okay and answers the phone. I return to my vehicle and waited 7 minutes. While watching him go from the front counter to the back office and answer the phone and play with paperwork while sticking his finger up just a moment. All I needed what's the air tool to air up the tire I would have did it myself. Now I understand why other people have complained about Firestone. The last person I spoke to that had service through them said that Firestone put their brakes on backwards and they had to take it back a second time to get the problem fixed. I would not refer Firestone. Firestone needs a change of behavior with action.