Firestone Complete Auto Care

Nov 13, 2024

They did a great iob with my alignment that no other place had.

Oct 27, 2024

I called and was told there would be someone to inspect my vehicle until 5:00pm. I arrived about 4:15-4:20pm and was told they stopped doing inspections at 4:00pm. Waste of time, energy, gas, and a bad review could’ve easily been avoided with correct information communicated.

Oct 27, 2024

I only needed some air. I pull on the lot I asked a guy what I needed to do to get some air in my tires. He gave me an evil look and pointed to the front entrance. I go inside, I was not acknowledged until about 3 minutes after standing there. I told the guy I needed air he instructed me to go to bay #2 where the mean guy Josh was. He appeared to be having a bad day or overwhelmed because he seemed to be a little upset that he had to put the air in my tires. He did not say he was finished. I rolled my window down to ask if I was done. Josh then said yeah I topped them all off. One wasn’t topped off but, he wasn’t friendly so I went next door to pep boys for a better experience.

Oct 27, 2024

Lee was awesome. Took the time to explain everything to me. Great place

Oct 27, 2024

These guys always do a great job with whatever we need done.

Oct 27, 2024

Wouldn't recommend, went in for an alignment and they called me with a laundry list of other recommendations, but failed to tell us parts that needed to be replaced before an alignment. Guess places still taking advantage of woman in the auto world is still a thing. Defly won't be returning to this place. Update 10/21/24-- Jason reached out via email and took down some information, then told me the store manager would be in touch that was 6 days ago. I wouldn't recommend this place to anyone, especially if your seeking honest work from a mechanic.

Oct 27, 2024

“Firestone has been my go-to for tires because every time I come in, they see exactly what I need. Whether it’s fixing my tire quickly or helping me find new ones, the service is always fast and reliable. Daniel always makes sure that My car is taking care of and makes me feel like he has my back. I appreciate the attention to detail and professionalism every visit. Thank you for making this part of my car care so easy!”

Sep 27, 2024

Amazing quick service!!! I was in a panic waking up to a flat tire & having to get down the road to my daughter’s championship pony show. They got me right in, quickly patched & down the road. I made to the show with 10 minutes to spare. My daughter was so excited 💕 Thank you Firestone!!!

Sep 27, 2024

Came in to get my tires checked before I go I. To work and make employe kept ignoring me. He saw me inside the store and just kept on vaping in the bay (not sure if that what they call the area they work on cars) a female employee walked inside and asks me what I was needing hep with. I told her I needed my tires checked. She instructed me to pull my car to the first garage. I decided to leave the male outside was just not awake and still vaping. He was just dragging his feet walking around: he then asked me to move being the the area I was in the equipment was not working. I decided to go across the street to Walmart. Can’t trust someone who is not alert to touch my car. Manage might need to change this employees schedule to mid day for his safety.

Sep 27, 2024

Courteous, proactive in suggesting future needs my car may have. A very smooth, efficient service.

Sep 27, 2024

Danial did good

Sep 27, 2024

Firestone Lake Worth was very communicative and was able to take my car for a walk-in appointment (which I had confirmed over the phone) right away. Despite multiple issues with my AC and a tire needing replacement, the services were completed the same day after I arrived in the afternoon. Daniel and a woman I spoke with over the phone were very personable and helpful.

Sep 27, 2024

First and last time at a Firestone. Trying to upsale me on everything for a simple inspection. Then 5 min turns into 2 hours for a gas cap replacement …….. Not a happy camper. The guy was nice I feel bad for leaving this review. Also the air doesn’t work inside while waiting. Dying in here of heat exhaustion. Ruined my whole day full of plans … so annoyed

Sep 27, 2024

I arrived at Firestone at noon on Thursday needing a tire rotation and oil change. It is now 4:05 AND I AM STILL HERE! My truck is still up in the air, no one has touched it for over an hour. They have two guys working on cars and two more standing by a computer laughing and talking. The front desk people are very nice, but the back of the house leaves a lot to be desired. There is no universe where a rotation and oil change should take more than 4 hours. AND THEY HAVE NO AIR CONDITIONING!

Sep 27, 2024

Lake Worth Firestone location on September 7th. My daughter went in for a tire check and was told she needed four new tires. After being told the total would be $450 with sale price. We couldn't believe the final bill came to $905. The employee was unhelpful and didn’t seem to care about the miscommunication he had with my daughter. After emailing management, I was told to expect a call from the manager, but I never heard from anyone. It feels like they took advantage of my daughter because of her age. This isn’t the first time we’ve had issues with this location, but it will definitely be the last. On a side note I found the same tire with a longer warranty for $150 a tire. I wouldn’t recommend this Firestone location to anyone.

Sep 27, 2024

My wife and I were on our way to a medical appointment when we hit an object in the road causing a blowout in the left front tire. At that time we were about 10 minutes from our appointment location and about 5 minutes from Firestone where I originally purchased the tires from. We decided to go to Firestone; so we limped the car on in. Upon checking in with the Service Advisor LE'JON, I informed him that we were on our way to an appointment and only approximately 5 minutes away. I inquired if there was someone that could take my wife to her appointment. He said that he would and indeed he did upon finishing up with another customer. He by no means was obligated to do so. That's above and beyond customer service. We will be eternally grateful. The tire was replaced in a very timely although they were busy with other appointments. This Firestone location in Lakeworth Tx is reputable and customer focused.

Sep 27, 2024

Scheduled an appointment online for 6pm (I have email for proof which I showed employee) and when I got there they proceed to tell me they changed my appointment to 5pm without telling me, calling, texting or emailing me to let me know of the change. I show up at 6 and they “are completely booked” and won’t work on my car or help me. I wasted 15 minutes driving out to this location just to be told oh well.

Sep 27, 2024

Store Manager Daniel and staff are outstanding! I have a Firestone account and I will not trust any other store location accept Lake Worth!

Sep 27, 2024

They had the battery I needed in stock and applied a coupon without me even having to ask.

Sep 27, 2024

Told me it would be 30-40 minutes for a state inspection. It’s been an hour and fifteen minutes and I’m still waiting. The lady up front was nice but the staff in the garage seemed annoyed that they had to give an update.

Sep 27, 2024

Was told a thirty minute wait. Turned into an hour and a half. Whim I understand things happen there were no cars in front of me and no one seemed to notice me or my time as important. Won’t be back.

Sep 27, 2024

When in to have my tire fixed. Made a appointment for 10 o'clock they got it in jacked it up they didnt do any else to it .1hr goes by and I have to ask them what's going on just for the technical to come and tell me they can't fix it ...1 hr lost for them to say that. And the technical comes and. Tell me it would cost me 200$ for a new tire

Aug 27, 2024

Daniel and his crew was very nice, and helpful. Got the job done in a timely manner, will return for any services needed in the future.

Aug 27, 2024

Daniel and the crew were great.

Aug 27, 2024

Had a flat on my way home from work. They got me on my way quickly with no charge!! I wss stunned!! And very thankful!!

Aug 27, 2024

Luckily Lacey the very kind woman made the rest of my day, but I waited 2 hours for a tire change after being told many times it would take an hour max. I waited patiently for about an hour before sitting in a place where I could see my car being worked on. While watching my car was left untouched for 30 minutes by the man working on it (Steve). When my car was complete I waited another 15 minutes looking at my key hanging at the completed window while being passed by the man working the desk multiple times (unsure of his name) and I was also passed by and stared at many times by the general manager which I believe was told his name was Steven. Thankfully Lacey came with a great attitude from the desk on the outside asking how she could help me. She checked me out and was amazing. Overall I would not come back and was very put off by the fact the general manager felt he was too good to help the customers that pay his check as he stared at me and passed by me standing at the desk multiple times. Thank you Lacey

Aug 27, 2024

The staff were not very polite and did not give pricing up front. They charged for things that are normally free at other auto shops. It felt like they were trying to sell me the most expensive thing instead of what was right for my car. I ended up getting serviced next door at Pep Boys after paying for the battery check, starter check, and alternator check. I saved over $100 and was treated with respect and kindness at Pep Boys.

Aug 27, 2024

Went in for a battery & unlike PepBoys, right next door, I don't feel ripped off or taken advantage of.

Jul 27, 2024

Always great service and the team is always great and friendly !

Jul 27, 2024

Best place in town to get your vehicle serviced. Daniel, Brandon, Lacey & folks always provide the best customer service around. Thank you!

Jul 27, 2024

Good boys, very cooperative, they do the typical mechanic jumbo where they try to upsale you to purchase additional services you didnt want, but as long as you keep em focused they’re great. Maintenance professional.

Jul 27, 2024

Had an appointment at 12:00. At 1:00, they finally pulled my car in to begin diagnosing the problem. At 1:30 they told me what the problem was (2 tire sensors needed to be replaced). I had also requested that my tires be rotated. They said it would be an additional hour and a half to repair car. 3 hours of my day (if it’s ready on time.) This is the second time I’ve been to this location with an appointment and I waited more than an hour beyond the appt time for them to even begin. Doubtful I’ll be back. An appointment should mean something. If it doesn’t, then stop offering them.

Jul 27, 2024

I was able to drop off 4 wheels and have new tires installed with no hassle. Prompt professional curtious service. I will use this location again when the need arises.

Jul 27, 2024

Very bad experience. I waited 5 hours for an oil change, break inspections, balance and rotation. I paid all that and after checking the job, only the oil change was done. People at the front called Daniel Garcia told me that breaks are good and tires as well, but in reality all of them needed change (another honest mechanic told me since he saw my frustration). People at the front are not honest. Don’t go to this store