Firestone Complete Auto Care

Oct 27, 2024

The older crew at the Hulen st Firestone pointed out the very bad tire on the front driver's side of my car. The tread was separating from that tire quite noticeable! Threatening a blowout on the highway which is very dangerous! That older Firestone crew saved my life man! The much younger Firestone crew on McCart Ave. didn't say one word about that very bad tire! Thanks be to the older Firestone crew at the Hulen St Firestone!

Sep 27, 2024

Stopped by when I got a flat tire in the area... was extremely pleased with the overall experience. Quality, timely SerIvce. Richard the gentleman at the front was extremely helpful and willing to go above and beyond. Thanks! Definitely recommend!

Sep 27, 2024

You get what you pay for. They damaged the sensors on my new Tacoma while replacing the tires. Additionally, they scratched all four rims. They refuse to take responsibility for the repair and suggest I visit the dealer since they don't even have a scanner for 2024 models. (2025 models are already out.) The staff is rude and discriminatory. Stay away from this “tire shop”

Aug 27, 2024

Lower your prices… seriously.

Aug 27, 2024

Pricing is off the charts here. Not affordable and y'all took a whole day just to figure out what was wrong with my car.

Aug 27, 2024

Richard and Brian were fantastic. I needed to get new tires for my wife and they did a fabulous job kept all pricing within my budget and we found the best tires for my wife's card for a trip she was going on the next day. I was able to stay and wait for it and they did everything to make sure the car was ready to go for the trip the next day. Thank You Richard and Brian! P.S. I was able to drop my car off two weeks earlier and they fixed my tire and called me when it was done so that I could go about my day and get things done.

Jul 27, 2024

The tech that serviced my car was very knowledgeable and skilled. He explained it to me in terms I understood. The front desk attendant was nice and he helped me as well. I will tell any and everyone about these young men at this location. I love this place.

Jun 27, 2024

Bad service, they forgot to put 2 lug nuts on the front tire of my truck, I drove to Austin Tx. More than 400 miles, thank God nothing happened, the manager VICTIRIA never call me,

Jun 27, 2024

Brought in my vehicle for alignment, and when I picked it up the the steering wheel was out of alignment, and one of the check engine light was on. I will never go back to Firestone again.

Jun 27, 2024

Dont go here when manager is there. Manager Victoria is just rude. She never offers a smile and always talks as if she is angry and unhappy. She doesn't offer any friendly customer service.Always sitting around while all other employees are busy busy.

Jun 27, 2024

Friendly and fast with the repair of my tire! I had the pleasure to work with Brian, great customer service.

May 27, 2024

Customer service was superior. They gave me an estimated time and it was done before that time. Great team and great work.

May 27, 2024

They wouldn't help me cuz I have no money an still waiting for help God bless them they need to help more this is Dakota Bryan Kuhn

May 27, 2024

went to Firestone because that is where purchased the tire with warranty (left front) that was separating on RAM 3500 dually. Tire had less that 9,200 miles on it. Was given a price & told to come back in 2 days because they had to get tire. Made appt. Came back & took picture of wheel, had tire replaced. Install complete, my inspection of tire & wheel found significant dimple on chrome wheel that was not previously there. Manager Victoria Williams looked at wheel & said their machine would not cause the damage. I said damage could have been caused by a tool. Showed her the picture taken in their parking lot prior to install. She said she could not comment & continued to state their machine could not have caused the damage. Horrible customer service!! BUYER BE AWARE!!!

Apr 27, 2024

Always friendly and service is quick.

Apr 27, 2024

I just experienced discrimination at this Firestone on Granbury rd. I was forced to purchase with cash when all other customers were paying with credit card. They told me that they had just been scammed by other people. I am of Hispanic decent and noticed the other customers were Caucasian. I have video and will be posting this on social media. The front desk rep I spoke to was Brandon. I will be reporting to the BBB

Mar 27, 2024

Tried to charge us $135 to tighten some bolts… Just try to fix it at home folks. If you can’t do that, go anywhere else.

Mar 27, 2024

Victoria was great!

Feb 27, 2024

Best place for all your automotive needs

Feb 27, 2024

they were efficient and was sure to give me a call as soon as my vehicle was ready to pick up*

Jan 27, 2024

Firestone employees are rude and entirely unfriendly. I have been charged 1300 dollars for a work value less than that a lo

Jan 27, 2024

I have been using Firestone for over 3 years now. They are always helpful and courteous. They have always taken care of my automobile needs. I highly recommend them.

Dec 27, 2023

Excellent and professional service! My state inspection was completed in 20 minutes.

Nov 27, 2023

Absolut horrible service. They don’t even do multipoint inspections when changing oil.

Nov 27, 2023

Excellent service here! I got an alignment done here and the service was quick, ( I honestly thought my wait time would be longer because of all the cars they were working on already, but nope ! They fixed me up fast! )

Nov 27, 2023

I came in to this place trying to fix my flat tire on my car on Sunday it took an hour and half to look at it I have been told I neya brand new tire it couldn't be fixed even though the nail was in the middle of the tire I have bought six tires from this place they told the tire has to be order .I went to Costco later on they fixed my tire right away because I am a member I am not going back to this place anymore done.

Nov 27, 2023

I was lucky to have found someone’s missing bolt with one of my truck tires. So I contacted Firestone about having it plugged/patched. The tech that handled my call advised me of the process and that there would be no charge for the repair. I set an appointment for the following morning. I get there and it shows no appointment. The young lady working got my info and told me they would call when it was ready. I get there to pick it up and I’m told that I owe $32 & change. I explained the phone call the day before and that I didn’t have the funds with me because I was under the impression it was free. The guy who was doing counter duty could have cared less and told me I could pick my tire up once payed for and that was the only option. It took me the rest of the day working to get the money. I was not given a receipt. Nor was any kind of help offered to put the tire back on my truck. He pointed to my tire and walked off leaving me to roll my tire across the lot, put it in the bed f my truck and once home put it on…I was let down with how things transpired. What happened to providing the Best Possible service to keep a brand going strong? It seems that Customer Service is available if you fit who ever is working , there personal views on the demographics that happen to use there service. And to top things off, my tire still went flat.

Nov 27, 2023

It took longer than I expected and the didn't do the alignment after replacing two front tires. But it's a great shop

Nov 27, 2023

So I made an appointment for a simple oil change! 3 hours later I'm still waiting in the lobby. Why make appointments for customers if you know you don't have the staff available to complete the work! I could have just gone somewhere else!

Nov 27, 2023

Tech didn't show up and I had an appt time so ended up having to come back. Tire install was good and timely once it got done. Front desk was less than pleasant on the phone and in person.

Nov 27, 2023

They tried upselling my wife some new tires, even though the tires weren't bad.

Nov 27, 2023

Though I ordinarily avoid these kinds of places and do the work myself due to high prices I had to come here for an alignment. I had some hiccups and needed to get two tires as they were in terrible condition so naturally I was upset and expecting a big price, especially since some of my parts were loose. But when I got there they worked with me and got me a price I was okay paying. Very nice people and I left happy as they did their best to make the customer(myself) leave happy.