Firestone Complete Auto Care

Oct 27, 2024

Can’t even do something as simple as replacing fender well cover. They had trouble even getting the cover from Toyota which was partly the dealerships fault, but when they finally did get the part in and go to install it, they realized they hadn’t gotten the hardware for it. Then they couldn’t figure out what hardware to get so they ask US to drive over there and figure it out with Toyota. If you’re not going to do your job why am I even paying you… Don’t go to this location or honestly any Firestones in general. They’ll take your car for joyrides when you’re gone. They’ve blown up multiple of my friends’ engines, one of them a really rare 240SX.

Oct 27, 2024

I have used this location multiple times and they have taken excellent care of me and my family each time. They are courteous, professional, and communicative each time you enter the building. This time, there was an issue that had been missed in my last appointment and they addressed it with no questions asked, they apologized for the oversight, and they made my repair a priority. I was in and out in less than an hour.

Oct 27, 2024

Jorge Gonzalez was and is family man with all of his customers he seemed very concerned with my issue, will return here in the future.

Oct 27, 2024

Took my truck in to get some work done and asked to check tires. Quoted $300 for new tire due to nail in sidewall. Something seemed off about that. Took to PepBoys and they said the nail didn't even puncture. When I called to speak to them about why, Jorge (shop manager) played it off and wouldn't listen to anything I had to say. Bad business practice. Watch out if you take your vehicles here.

Oct 27, 2024

I had an appointment and left my car. Before closing they told me it was ready. When I arrived it was in the exact same place where I left it. They never even looked at it. I had to leave it overnight. The next day it still wasn't ready, and I had to leave it another night. This was all just for an oil change, alignment and check engine light diagnostics. On the 3rd third day, they worked on it until near closing. When I went to get in my car - the door panel, steering wheel, floor, and car seat were smeared with grease. Seats are light tan and cloth. They couldn't get it all cleaned. I was told to return so they can get someone to try to clean it. What an inconvenience this all has been. Very unprofessional and inconsiderate! Not finished yet - when I drove my car out, the alignment was so much worse and another warning light came on. At this point, I am only returning to have my car seat cleaned (if possible) and going to another shop for the rest.

Sep 27, 2024

I have only been here twice and both times it was for new tires, and it would be expected that the new tires would be rotated considering they have a poster up on the front desk that reccomends that the tires are rotated to the back, yet both time they had only replaced the bad tires. Last time they said one of the technicians decided not to. This time it was no different, but one of the tires on this batch has a leak in the valve so it is leaking air and I am now having to worry about fixing it myself. If I'm paying $450+ for new tires to be installed I would expect the tire to at least hold the air so I am able to drive to work. If I hadn't caught it now I would be stuck at home and late to my shift.

Sep 27, 2024

Made an appointment, was quoted a wait time of about an hour on the phone and when I got there (on time), still had to wait an hour and a half before they even took my vehicle inside. Honestly not even mad it took a while, just frustrated with the inaccurate time estimates. What's even the point of making an appointment if I'm still going to be late for work?

Sep 27, 2024

Not very professional 😕 several people return back with vehicles like no one really knew what they were doing.took almost 3 1/2 hrs when promise they'd attended my special needs by making appointment. Never happened 😞👎🏻

Aug 27, 2024

Excellent service great people

Aug 27, 2024

Friendly, knowledgeable, honored scheduled times.

Aug 27, 2024

Have used the Firestone Auto Care Center location at Cherry Lane for years. Always prompt and complete on performance of services. Complete complimentary vehicle check and recommendations are helpful in planning for future needs or identifying items requiring immediate same day repairs.

Aug 27, 2024

I have been getting my two vehicles service here for over three years. They always do an excellent job, very professional and honest.

Aug 27, 2024

I wish I could remember his name but the gentleman at the front desk was the most polite I’ve ever had in a car place. The entire team that walked in and out (eventually being 105°) was extremely pleasant with smiles on their face. They showed me the issues, didn’t make me feel pressured to fix the extras and were polite to all the customers who truly didn’t deserve it. Would absolutely make the drive back to this store for any further work.

Aug 27, 2024

Jorge and his crew provided amazing service. I had the misfortune of a nail lodge in one of my tires on the way home and they took care it fairly quickly. I am for sure returning to this Firestone location for my future needs!

Aug 27, 2024

Just found out that this Firestone is borderline criminal. I’m in the us military and was on assignment abroad when my girlfriend needed breaks for her 2012 Mazda 3. This task should have cost her 550$ for 4 break pads, and labor and the labor should been under 2 hours. It is an incredibly simple task. They quoted her roughly this amount over the phone which I told her was appropriate . Our biggest mistake. When she arrived for the two hour job THEY CHARGED HER 1200$ and took 8 hours. Multiple times she asked for her car to be looked at and was told it would take more time, and that she needed to spend more and more money to get the job done, basically HARASSING her and holding her car HOSTAGE until she got fed up from waiting around and AGREED TO SPEND THE ONLY MONEY MY 4 PERSON FAMILY HAS to make out only car safe to drive! Absolutely despicable! Do not go here and get abused like we did. I’m just sorry my partner was the one who had to deal with their extortion technique. Avoid at all cost!!!

Aug 27, 2024

They are too expensive, i had an appoitment on friday at 3pm for AC freon recharge, i explained them that the condercer was replaced so a vacuum and freon charged was needed, i arrived around 3:16pm on Friday 26th, the guy at reception took my keys went to the car after 5 minutes he came back, and said that the price for vacuum and freon recharge would be $750, i was quoted in other shopes between 180-250, so i tought the price range would be similar or a little bit more but the difference between prices 250-750 is too much, $500 more than other shops, i googled other shops near by i called and went to a hop 1 mile away and they did the freon vacum and recharge for $188, i saved $562, i'm glad i didn't go to that place for a major repair. $750 for freon and vacuum is too expensive, something is wrong here.

Aug 27, 2024

Went in for new rotors and pads, with labor it came to 1600 bucks. Pulling out of the lot the brakes started screaming and van shakes violently when applying brakes. After 2 return trips with terrible customer service my work vehicle is still violently shaking and brakes screaming with the products Firestone installed. The shop now says there’s nothing they can do and I’m stuck paying twice for what was explained to me as a simple in and out procedure. Terrible customer service and still no resolve with the original issue. I should have checked the google reviews first. Follow up. I was informed by my new auto care provider that the wrong pads were installed on the van and pins were not greased when firestone originally swapped them. The wrong parts and lack of grease caused the pads to stay in contact with the rotors when the brake pedal was released. This lack of attention to detail resulted in extreme heat causing the rotors to warp and ruining all the components i bought. Still no resolve and not any of the 1600 dollars i paid has been returned after 3 visits.

Aug 27, 2024

Worst experience ever and ridiculously over charged. Making an appointment was worthless. Took 8 hrs to get rear brakes replaced at twice the cost of what I was told over the phone. Do not go here.

Aug 27, 2024

Zero Stars if Google would let me. I dropped my car off 10 AM for a SET and Confirmed appointment, meaning what? A huge waste of my damn time. I call at 6:20, 40 minutes till close to find out my car had not even been touched. “Unfortunately, we haven’t been able to get to it because we are short staffed”. I get it I was service industry for 7 years. What they failed to mention was they decided to service others vehicles that WALKED UP to get service, not even an appointment. My friend dropped his car off at 4:30 and got his car right before close. This is the second time that I’ve had the same issue with these folks. So which one is it? How you’ll make this situation right is beyond me but seriously this is ridiculous.

Jul 27, 2024

First visit I was not impressed at all. Quoted the wrong parts that needed to be replaced & I had to do the work myself because their pricing was way to high for parts & labor. They are a very busy shop to not have enough employees on hand to take care of the business they inquire. I will continue to go back because of good customer service & and they work hard to help each customer with their needs.

Jul 27, 2024

I understand that the tire replacement process and alignment takes some time but on the website it says that it shouldn’t take more than an hour. If I scheduled my appointment for 7:00am they should start working on my car right away not at 7:40am. I know they needed to move some cars and stuff like that but as I said, if you know that someone scheduled an appointment for 7:00am ONLINE you should do that before the person arrives that’s the reason why you have appointments available since 7:00am. It’s 9:03am and the service has not been completed. They’ve been chatting since I got here. TIME is important for everyone and that should be respected. Due to this situation I’m running late for the rest of my other commitments today. Also, they were trying to charge me more for the service that I scheduled online and he said that he doesn’t know why it was providing me a different price online. He tried to charge me some fees that were clearly showing up as FREE online. Online price was granted. Make sure that you take screenshots when you schedule an appointment online or pay for the service before.

Jul 27, 2024

Nice guys. Efficient. They did a great job!

Jun 27, 2024

Best customer service and very kind and great service

Jun 27, 2024

Had to wait 2 whole days to get a oil change on a company work truck. Would not recommend.

Jun 27, 2024

They did a great job, listened to what I needed and took care of me as quick as they could

Jun 27, 2024

Unhelpful customer service.

Jun 27, 2024

WOW! Team cherry lane got me in and out in less than an hour. I had my family with me in my car, and was able to get my battery replaced, while them honoring my warranty. Coming from out of town was stressful, but store manager Jorge was empathetic enough to help me out. Amazing team!!! 10/10, especially in this Texas heat.

May 27, 2024

10 por el trabajo muy profesional pero la espera fue mucho apesar de que tenia cita..

May 27, 2024

Brian Dossy is the customer service agent that was polite, patien, thorough and exceeded my expectation and his customer service was fantastic . And Micheal the tech who did service on my car was amazing and thank you both and highly recommended

May 27, 2024

I appreciate Jorge and will be using this store from now on

May 27, 2024

I came in at around 515 pm they close at 7 to get my tire looked at due to the low tire pressure sensor light. I was told by Jorge that they only had one technician and that he wasn’t sure he could get to my car. I let him know that I could wait. Jorge was rude in such a manner that I let him know I would contact corporate. What happened to the the 5 star service that Firestone claims to give their customers. I am so appalled at the way I was talked to by Jorge. In all my years of using Firestone I have never been treated this way. Then I’m told that if the tire needs to be replaced that they don’t have it in stock nor at any nearby location. So what are we supposed to do when a tire needs replaced. A tire that was placed on my car by the manufacturer when I purchased it in December.

May 27, 2024

I don't normally leave bad reviews bc all businesses have busy/bad days but this entire experience was just not ok. When we arrived they were busy and there was a 2 hour wait, ok no problem. But while waiting there was a manager (lady short hair blondish) that was speaking with a customer very loudly talking over her and even said "you learned a painful lesson today" I was embarrassed for the customer. The manager seemed aggressive and irritated by having to explain the situation, but DEFINITELY could have spoken to that customer with more respect. Also noticed a lack of communication after watching three apologies to customers bc the employees weren't kept up with everything before reaching out to the customer. After 2 and a half hours of waiting and a practically empty bay (2 cars in a 6/8 car bay) I was told they needed to find a technician. There were at least 4 guys in back with no vehicles not really doing anything. So I called Pep Boys like 5 minutes away explained what I needed done today and the lady told me I could be seen directly. Sure enough I showed up and my car was pulled back within 10 minutes of being here. Their bay only had one empty spot and everyone was working so even if it had been more of a wait it wouldn't have been a big deal. The waiting area at Pep Boys is way more inviting and even has toys if you have to bring your kids. Needless to say but I think I'll be moving my business this direction. I totally understand as a consumer that there are waits when busy or bc of short staff. But this Firestone location needs some work looks like from the top down. It's a shame I've been a Firestone customer for over a decade and have had a few issues that I just let go today I was happy to go somewhere else.

May 27, 2024

I just had an alignment and oil change and they were great.

May 27, 2024

I just went in for a free break check as advertised but they tried to tell me I needed 3000$ worth of work done on my front end . As well as breaks so I went and got a second opinion somewhere else 90 percent of what they told me was not necessary. Don't fall for their tricks . Just my experience some others may have better one's.

May 27, 2024

If you want your car to be destroyed after bringing it in for a simple oil change, this is the place. Had to bring in my car over 10 times over the course of 2 months for it finally be undrivable after all these “repairs”. Just for them to tell me its not their fault and get a new engine. I take the car to another mechanic and it is fixed within a week, at half the charge Firestone was trying to scam me for. We will be taking legal action against your location. Disgusting scammers. The new manager Jorge is a bigger joke then previous management. SERIOSULY STAY AWAY FROM HERE

May 27, 2024

Staff friendly, informative, professional, explained additional services needed, also informed me on up coming events that would allow me to save on recommended services that are needed for vehicle. Great service.

May 27, 2024

These guys are awesome. I appreciate their help. I will definitely be coming back.