Firestone Complete Auto Care

Nov 06, 2024

I had a great experience at 1001 Bridgewood, Fort Worth, TX 76112. J.T. and Robert were very honest in explaining everything to me regarding my repair!!! In fact, I was impressed with the entire Team! They really work together to take care of the customer! I highly recommend them.

Oct 27, 2024

My experience was not good, holding to a vehicle and taking longer time for being a company vehicle for any service including oil change and other maintenance.

Oct 27, 2024

Prepare to wait. No quick in and out services here.

Oct 27, 2024

Quick, easy and friendly.

Sep 27, 2024

Did not know what they were doing

Sep 27, 2024

From the manager Robert, Gary all technicians are awesome

Sep 27, 2024

Got power steering pump replaced about a month ago. Cost me $700. And now I come back because I have another leak, that in my opinion should’ve been noticed when the pump was replaced, but fine it happens. So I get the power steering pressure switch replaced, A $40 part, they charge me $230 which I get labor costs and all but it still stings. And then they tell me oh we found another leak in the power steering system. It sounds like they aren’t doing a proper diagnostic and are just part swapping on me hoping it fixes the problem. Because how was this leak not identified when they identified the pressure switch leak. I feel like they either just flat out are not very good at their job or they are trying to take advantage of me by continuing to have these part replacements come up out of no where. The ladies up front that I have dealt with have been phenomenal but my gripe lies with the service provided. Not happy about being $1000 into the power steering and it not being fixed.

Sep 27, 2024

On 9/20/2024 at 2:15pm went to Firestone to get state inspection on my truck, J.T Perkins was the man that took my information I have my proof of insurance on my phone it was sent to me via text message, he said can I see that can I touch your screen? I said yes because he need it to zoom in to be able to read it, when he handed me my phone he had turned on my WiFi, Bluetooth and he was on my contacts list that's what was on the screen when he gave me my phone back, that is what made me look at what else he had done, it was a young female in the waiting area that acted very suspicious she had been sitting across from me when he handed me my phone she came to sit next to me, I cleared my memory because I noticed apps running that I don't have on my phone and they kept popping up and I kept closing them, the female was very intense wherever she was doing on her phone. I decide to turn my phone off and immediately she put her phone down. I wish business didn't ask for your email address because scammers can do a lot just with your Email address that man is redhead with a beard. Unfortunately I don't have a way to prove that this happened even if a took a screen shot of how he hand me phone. But I put my name on that this happened to me

Aug 27, 2024

not satisfied with services. Everytime I take my car there, it comes back with a new problem that wasnt there before I had it serviced.

Jul 27, 2024

Don't come on Sundays for freon refill!!! Their technicians doesn't work so Don't waste your time !!!

Jul 27, 2024

Fast and friendly service 😁

Jul 27, 2024

Firestone won’t mount or balance new tires unless they are their own product. Don’t waste time if you’re not buying tires there.

Jul 27, 2024

Great customer service. The communication was clear and I appreciate it more than you know!

Jul 27, 2024

I was a bit hesitant to go to this location because of the reviews I read but I was in that area and decided to give it a try. I'm glad I did because I was in and out in a little over an hour. The guy at the front desk (Gary) was extremely nice and especially attentive to customers walking into the door. He greeted everyone with a smile and a positive attitude. He made sure everyone knew that he was handling things by himself but he would get to them as soon as possible and in the order we came in. Excellent customer service! Something you really don't see or experience very often. I love when I get to write a positive review. Awesome Job!!!

Jun 27, 2024

Kind, clean and professional services. Very formal staff who answered all my questions and acknowledged me. In and out in no time for my inspection. The rep took his time to explain everything to me and made the trip a good one.

Jun 27, 2024

Tavian and JT did an amazing job and got me taken care of same day. They took care of everything, including the small details like filling up my spare tire. Will be back!

Jun 27, 2024

Tom is professional and courteous! The service is efficient and done right!

Jun 27, 2024

The Firestone staff members are always friendly and helpful. I've been coming to this location for years and has never had any problems with the service(s) received.

Jun 27, 2024

Victoria and everyone at Firestone were great. The team was courteous and very professional. They finished my car in a timely manner and it ensured I had transportation to work. Great team, great location and a great company! Thank you

Jun 27, 2024

Wow this place has went downhill. Customer service- non existent. A smile and a good morning would be nice. I understand it's early no one wants to see customers that early but at least fake it. Then, I stand there for about five minutes twiddling my thumbs waiting on guy to finish acting like he's doing something. This is the second time I have walked out. First time, he seemed like he had an attitude. This time seems like he was trying to do everything else but tend to my concerns. Idk what I have done to warrant such behavior. Good morning was all that I said. Took my car to the one in Hurst on Melbourne. Total difference!

May 27, 2024

It was quick, and I was updated every step of the way.

Apr 27, 2024

Expensive

Apr 27, 2024

Friendly staff

Apr 27, 2024

Great timely service and clear communication from Tom and the rest

Apr 27, 2024

I was told up front it would be a couple of hours. In less than 2 hours my car was ready.

Apr 27, 2024

I’ve been going to this Firestone for years. They are trustworthy and have better prices than other service shops.

Apr 27, 2024

Service was great and quick. It was nice they were able to take care of what I needed in the same day.

Mar 27, 2024

I made an online appointment for 3pm, they had openings until 5pm, I get a call back immediately saying that I need to bring my car in at 1pm bc the guy leaves at 4pm.... First, why have an open schedule if you dont have anyone there to help, and second, if he leaves at 4pm why do I need to bring my car in 3 hours early when all I asked was to check my freon and fuse?!?!?! I clarified with the women on the phone that it would take more than an hour to check freon and a fuse?!?!?! She sat there silent, I also asked why there are appointments if no one is available to work and she blamed corporate, so corporate, can you look into that? This is not a customer service place, she sat in silence as I asked questions to clarify with no actual help other than, you can come early or another day, and as I stated to her I wanted to take my car that I knew I wouldn't get screwed but instead, they just dont care. I will tell everyone I know never to use this place!! PISS POOR PLACE!!!!!!!!!!!!!!!!!!! Dont really care if they help you or not! Freon is too much of a problem to check in an hour!! hahahahaha thats sad!!

Mar 27, 2024

TJ was extremely helpful and explained everything fully

Feb 27, 2024

I had an appointment for 12pm for an oil change, I got there at 11: 45 to check in and hand them my keys and they said they'd start on my car as soon as they could. Not only was everyone very freindly but they had my oil changed within 30 minutes! I'll come back for my next oil change for sure.

Feb 27, 2024

This location nearly ruined my vehicle. On January 6th I took my vehicle to this location due to it not starting. I was told at the time there was a loose bolt on my starter that needed to be tightened. I was charged for a no start diagnostic test. Tom and JT stated the test was good but there was a loose bolt that was tightened. This cost me $255 since I had an oil change as well. A week later my car did the same thing. Once again I had my car towed to this location in which they said the car started for them just fine but it appeared the bolt fell off. The manager, Tom, stated he thought it was best for him to go with the cheaper option and rather than replacing or repairing anything. Despite me never asked for a cheaper option that’s what they decided was best. I needed my car fixed. I requested the starter be changed in the event the starter was going bad and just did not register considering it was the original one since I bought the car in 2019. They changed it and I was charge $697 for the replacement and labor. Here we are a month later; same issue. Had my car towed and once again I was told my car was fine. They could not find anything wrong since it started for them over 10 times with no issues. Following this visit I was stranded for a second time. Rather than taking my vehicle back to Firestone, the following day I took my vehicle to Kia. They discovered that a starter cable connector had been broken and glued with silicon rather than replaced. I returned to this location after Kia fixed my car. I spoke with Tom providing him with the findings. He again went on to say that he believed that what he did or authorized was the cheaper option. Mind you in a much milder tone because before he was so sure of himself I had to asked him to not yell at me. I reminded him that I never once asked for a discount. Never said I did not have money to cover the repairs needed for my car. In January was overly patient with them. To the point back in January I got a rental car to allow them to truly work on my car also allowing me to be able to work and go to school. There was never any pressure other than to get my car running right. But due to Tom’s thought of the cheaper option it has cost me a great amount of time and money. I missed in total 4 days of school. I missed 2 days of work. Used my AAA one too many times. Paid an additional $255 in tows since I didn’t want to use up all of my AAA allowance. About $50 in Lyfts. Not to mention the $185 I had to pay for Kia to correct the issue Firestone caused. Tom nor JT apologized for this incident. Initially, Tom only wanted refund me $400 but I advised him that was not satisfactory to me since this was something done during my first visit. In the end I was refunded $700. And even still I don’t believe that was enough. Due to these incidents I will have Kia do a deeper inspection on my vehicle to verify that the starter is new. Please be cautious when visiting this location. I will never go for the neighborhood auto shop again. Their need to think for someone could have possibly ruined my vehicle or caused a major accident had my car lost all power.

Feb 27, 2024

Very kind and quick service at great prices. As a woman I was delighted to not feel like I was being taken advantage of . I told them what I wanted and there was no upselling !! My new go to for car maintenance .

Jan 27, 2024

I was able to get in at my appointment time and leave within a reasonable time after. I haven't had any problems with this location so far.

Jan 27, 2024

The counter help guy was super friendly, polite and knowledgeable. The guys in the shop were quick and efficient. I really appreciate all of them!