Firestone Complete Auto Care

Nov 23, 2024

Joe was great got me in and out taken care of very fast

Oct 27, 2024

Tae was super helpful and still helped me with my tires despite them almost closing. I was extremely stressed and he helped calm me. Really appreciated it

Oct 27, 2024

The best branch ever, I love this place

Sep 27, 2024

Great customer service

Sep 27, 2024

Great service!

Sep 27, 2024

Great, thorough service as always. Kudos to Joe for helping this disabled customer. He brought my car around, and stowed my walker in the back for me!

Sep 27, 2024

I brought my car in at opening and they were supposed to do a check to see why my car was leaking coolant.They kept my car from opening to close to just reset the lights for them to come on less than a day laterThey told me that they weren’t able to see a leak But they didn’t know that the reservoir was not holding anything.One thing they did was about every three hours and told me that they did not get to my carThey did tell me that my car my gas went down.I was without a car all day to have nothing accomplished If you’re not going for a basic tire rotation, oil change or getting light maintenance fixed, I would advise you just go straight to the dealership and save yourself money

Sep 27, 2024

The girl at the desk was extremely informative and helped me out during the process. 10/10 recommend for car services

Aug 27, 2024

This location is not representative of the Firestone I’m accustomed too unfortunately!! They try to up sale you everything, but thankfully I’m very experienced with Mechanical work and wasn’t interested along with Tech leaving grease hand prints on interior & exterior of my Car. The list goes on & on, but will certainly stay clear of this location in the future and highly recommend everyone do the same especially individuals not familiar with Auto repairs or risk being Financially taken advantage of and replacing parts unnecessarily!

Jul 27, 2024

They really helped us out on our trip from Colorado. Our tire blew, and they were able to check and assess the damage. We got a new tire, and she even gave us a good deal. Older gentlemen who spoke Spanish were able to show me the damage and put my mind at ease. Thanks again. Your guys were awesome today and we are back on the road.

Jun 27, 2024

DON'T GO THERE! This is the worst place to take your car. I took mine in, and they just wanted to take my money. Another mechanic told me my car was fine. This place is terrible—they're just out to rip you off. Jarreth Cruz, one of the workers, tried to take advantage of the fact that I'm a woman, assuming I don't know anything about cars. Avoid this place at all costs! They charge $25 for state inspection when it usually costs close to $14-$17 SCAMM PLACE

Jun 27, 2024

I got a flat tire on the highway and called and talked with Joe who was extremely helpful! Asked for my size of tires called me back to let me know that they had the tires. Once my tow truck dropped the car off I was in and out in less than an hour and a half. Such a huge relief since I was visiting from out of town and was on a schedule. Highly highly recommend! Joe and Tae took great care of me!

Jun 27, 2024

Made an appointment and my car didn’t begin to be serviced until an hour and a half later. I can in due to AC issues and it took them an extra hour in a half to do a diagnostic, they stated I need a whole new AC SYSTEM/Kit. When i told him I put in a compressor 2 yrs ago he then said they didn’t do a full diagnostic so it may be something else. Wasted 3 hours. Wont be back

Jun 27, 2024

Me gusta ir a darle mantenimiento a mí vehículo ahí, por el servicio que mantienen.

Jun 27, 2024

The young lady on duty was very helpful in getting us a new tire 15 minutes before they were to close.They were a life saver. We had a flat then t3ied to put the spare on and that was flat so AAA towed is to there location

May 27, 2024

El peor lugar de ft worth llegué aquí a las 12 del mediodía van hacer las 4 de la tarde y mi carro ni lo an chequeado no recomiendo esto a nadie

May 27, 2024

I felt that the staff didn't really try hard to look at my mechanic issues, thy tried to sell me other parts that didn't go with the issues. My truck has a water leak, that the guys couldn't tell me exactly where it was. Instead try to sell me spark plugs an oil change.

May 27, 2024

The mechanics were easy to speak with. They completed the job in a timely manner, and they went above and beyond to provide excellent service.

May 27, 2024

Waisted my time!! Came here yesterday to drop off for an alignment job was told I would be the next in line 5 hrs later was told two ppl went in front since they had appointment... well why dint they say that to begin whit!.. terrible customer service on their part.

Apr 27, 2024

Brian (I hope I spelled it correctly) at the front desk was EXTREMELY helpful diagnosing and fixing my problem. Professional, knowledgeable, & kind. Highly recommend!!

Apr 27, 2024

Didn't alignment as told , waited 2 hours then didn't tell me anything Didn't even know I was waiting, Not happy with Brian !!! Just lazy !!! Life time warranty is a joke !!! Service No Good !!!

Apr 27, 2024

Dropped off a company truck here Thursday the 18th with a damaged fuel tank. They initially said 3 days for delivery as it was coming from the dealership. Delays happen, but it is now Friday the 26th They still have not recieved the part. And more importantly, I have gps on this vehicle and one of their services techs was driving my vehicle this morning with a damaged fuel tank to taco cabana and a vape shop. Call the shop and spoke with manager, he agreed it was unacceptable, but did not really offer any solutions to the matter.

Apr 27, 2024

Excellent customer service. Bryan is an angel, he explained everything so that I understood which made me comfortable. He deserves a raise!

Apr 27, 2024

My wife had a 10:00 appointment to get her inspection done. She waited over 2 hours for 1 hour ordeal. The tech that did the inspection said that our vehicle needed an oil change, yet had he have look he would have seen that the oil was recently done.

Apr 27, 2024

We were pleasantly surprised at the excellence of their service and reasonable fee. We would recommend them to anyone needing their vehicle serviced.

Apr 27, 2024

Your salesman actually found me the best deals on tires and was very thorough in my conversation with him about what I wanted and saved me a lot of money which allowed me to spend more money. Not only did they do the repairs necessary but he also gave good recommendations and was very polite. I have never had the experience that I received from Firestone in any other automotive technician facility. I would highly recommend this location in this store because their employees are very thorough and very helpful and I build trucks so to have someone actually take the time to look up the best deals available in store is really impressive.

Mar 27, 2024

I stopped by right before they were closing up on a Sunday afternoon to have them take a look at my one of my tires that was leaking. They found a nail and offered to patch it up - in less than 30 minutes I was back on the road again with their help. Will absolutely be back back the next time I have any tire issues. Thank you for taking such great care of me and my vehicle!

Mar 27, 2024

Yernis Is amazing the best service I have so far 10 out of 10

Feb 27, 2024

Really positive experience. Had a flat tire and they fixed it in an hour on a Sunday for me as I needed to drive back to Austin. The customer service person Yernis was so helpful. Very inexpensive. Highly recommended

Feb 27, 2024

YERNIS, she was perfect, helped me in every way , very respectful, polite, and got the job done and figured out what my issue was, 100% will always go back as long as YERNIS is the one helping me! She’s definitely the person to go to!

Feb 27, 2024

searched on website late Sunday for tire replacement. made online appt for mon am. 11am appt. no problems. finished in 2 hours w specialty mercedes S550 tires. called me twice just to update status. 5 star all the way!

Feb 27, 2024

Came in because of a flat tire on my way to south Texas, the guy up front said they should be able to fix it and to give them 30-45 minutes. 3 hours later they finally got a new tire on it. I get missing time estimates by a little but it was an hour and 20 minutes before they even moved my car to start working on it and it took them another 30 minutes to figure out they couldn’t patch it.

Jan 27, 2024

I've served in the US Army for 21 years and visited Firestones in different states and this location is by far the WORST. Brought my Toyota Tacoma in for a oil leak End of Nov'23. Discovered the leak was still there Mid Dec. Informed by store that Service tech would be out for XMas Vacation so I waited until Mid Jan to schedule appt on 20Jan 8AM. My vehicle was never looked at and store never called to inform me the day of. Made new appt for 22Jan at 7AM and was informed that Bolt location wanted to send my vehicle to Lake Worth due to "Best Availability of Service Tech". It wasn't until 23Jan when my vehicle was transported to McCart Location where it is now being serviced. The Bolt location was either too incompetent or too lazy to fix my vehicle in my opinion. Stay away from this location.