Firestone Complete Auto Care

Nov 12, 2024

im not the type to leave negative reviews on anything, but i had an appointment about 10 hours ago for a simple tire rotation and an oil change since im leaving on a long trip in a few weeks. im from texas so one of the things my folks do for me for support is let me use their firestone account (with their permission/calling ahead) since my stepdad was the one to always fix my vehicle problems when i still lived with them. everything seemed fine, it was done pretty quick, the employees were kind and i had nice interactions with the other guests while waiting as well, but when i went back after my stepdad got the call that it was ready, they told me that they did do my tire rotation and oil change, but that they also put windshield wipers on my truck as well and said that the "owner of the account requested them to be put on". since i had actually had a conversation with my mom earlier about how i needed to buy new ones (we agreed that we would just buy cheap ones and id replace them myself), i assumed that they maybe got them for me as a surprise? but lo and behold when i grabbed my keys and got in my car i immediately called my stepdad and mom and they both got extremely upset that firestone had lied to me about the windshield wipers request. none of us requested new windshield wipers be put on, and it probably costed 5x as much as it would have if i wouldve just done it myself like i planned to do the same day. i wish my parents could be reimbursed for this because its not fair and feels really sneaky. i know this is a common practice with mechanics to get better numbers so i've learned a lesson, but why did my parents have to be involved ? :( very shady business

Nov 06, 2024

Poor service. Mentioned I need brake fluid but wouldn’t add it in unless I made another appointment- to simply top off something. Then they ordered the wrong color part(a mirror), didn’t ask me if I wanted the wrong color part installed. Then they installed it and then I could not return it. Why didn’t they call me first?

Oct 13, 2024

Kenny was fantastic and very diligent in helping me- same day while out of town. Awesome!

Oct 13, 2024

These guys are reliable, honest, and fair. Been coming here for years and will continue to do so as i am never disappointed by their service and willingness to help out.

Sep 13, 2024

Competent, Professional and Friendly.

Sep 13, 2024

Eric was very helpful and communicated everything timely. Super easy to make an appointment and generally everyone was nice.

Sep 13, 2024

Wouldn’t go anywhere else, the staff here is amazing and Kenny always gets me in and out.

Aug 13, 2024

A quality of parts and service!!!!

Aug 13, 2024

Great service, knowledgeable staff and the job was completed in a timely manner. Sales staff did everything possible to accommodate my needs.

Jul 13, 2024

I usually don’t take the time to write reviews. Experience was bad enough for me to take my time out for this. While google and yelp reviews are impactful please also file your complaint with the BBB (better business berbau) and FTC (Federal trade commission) AC went out (middle of summer and I have a toddler that can’t be in extreme heat) problem got misdiagnosed so after 48 hours was dealing with the same issue. Had to fight tooth and nail for any type of refund. Didn’t get loud or take any personal attacks just asked to be humanized. You pay for a service, take multiple days off work to get the service fixed and ending up with the same problem. Kenny the managers response was I’m already processing “more of a refund than I deserve” $110 off a $360 bill. As if I was acting entitled for not wanting to pay for something that didn’t get fixed.

Jun 13, 2024

They treated me with respect and gave detail of computer diagnostic test in what they found and explained to me what needs to get taken care of I will be back to correct the problems I encountered on my vehicle! Thank You Firestne Staff and Crew!!!

May 13, 2024

The store manager Kenny was extremely nice and very professional! He provided the services I needed and I felt like I was given all of the information without feeling taken advantage of like my previous automotive/car repair shop! I'm definitely switching over permanently!

May 13, 2024

They do me right. They fix what is needed. They tell me what it be aware of.

Apr 13, 2024

Excellent Service and Price. Kenny & Eric continue to provide superb customer service and automotive repairs. Over the past 25 years Firestone repairs our business and family vehicles. Thank you for our latest service on my daughter’s car. John M.

Apr 13, 2024

Great place to take your car

Apr 13, 2024

Kenny gave great customer service. The crew did my oil change and changed the axel in a timely manner, along with their knowledge recommend services that were most necessary.

Apr 13, 2024

This was my first time here to this location and I will be returning should I need anything else. I called to make my appointment and was treated with respect and courtesy during my phone call and in person. So far I'm very happy with service.

Mar 13, 2024

Friendly, professional, sense of integrity, customer service oriented. Kenny the manager did an awesome job of correctly diagnosing the problem. I got a 50% discount on the Diagnostic check from my Firestone card. I only needed a new battery and that was it. No pushiness in trying to sell me anything else. There's cable T.V. and a comfortable sitting area. Clean restroom inside. This is a professional, comfortable, and trustworthy car repair and tire shop. The receptionist and the mechanics are very courteous. Plus, they charge a lot less than a dealership with the same high quality of work. I could go on but you get the idea. Come to this shop everybody!

Feb 13, 2024

Everyone is Great

Feb 13, 2024

Very trustworthy.

Jan 13, 2024

Eric was fantastic here. Thorough and knowledgeable of the situation. Will visit again.

Jan 13, 2024

I was cussed at and flipped off with my daughter in the car for simply driving down the street. Their truck driver almost backed into me on the middle of Blackstone and honked repeatedly. If I hadn’t quickly put my car in reverse, I would have been hit. As I was finally able to move, my daughter let me know that the employees then flipped us off as we were driving.

Nov 13, 2023

Always great service. Fast service.

Nov 13, 2023

Always the best service and friendliness. Thank you..

Nov 13, 2023

Eric and his team helped me identify a good used car to buy!

Nov 13, 2023

Every time I take my car in for an alignment it is returned to me unaligned, I take it back to be aligned again and it seems they force it to be unaligned in the opposite direction but enough to keep somewhat straight. My tires are now unevenly worn on the right side due to this. It almost seems like they want your tires to need replacing sooner than later. I will not be a Firestone customer anymore.

Nov 13, 2023

Honest

Nov 13, 2023

I have had my cars repaired at Firestone for many years. This by far is the best of all the others. Quick, professional and they answer their phone. Shop is clean and the Customer care excellent. .my Abigail Avalon loved getting fixed there.

Nov 13, 2023

I took my car here for a broken A/C. They were helpful and honest about how to go about fixing the problem and even saved me a ton of money on a warranty claim when other mechanics may have charged their customer without telling them how they can get it done cheaper. They were extremely professional and gave me a discounted diagnosis for my car’s issues. I would recommend this firestone to everyone I know.

Nov 13, 2023

I was having problems with my brakes and Kenny got my car ready to go. My car now runs like a champ. I'm heading out to the coast with one less worry. Thank you Kenny for the wonderful service.

Nov 13, 2023

I went for an alignment on the civic it was fast good job 👍👍

Nov 13, 2023

I've been going to this shop for about 7 years now. Never had an issue.

Nov 13, 2023

Lady in the front is amazing.. but guys idk they seem like their in a bad mood at all times and not as helpful

Nov 13, 2023

Rude and unwelcoming Told me it was going to be an hour wait even if her appointment didn't show and there was no one else there

Nov 13, 2023

Very rude