Firestone Complete Auto Care

Nov 20, 2024

Great service, quick clean and honest

Nov 20, 2024

The absolute worst place to being your vehicle. The incompetence of the workers here is astounding. They lie to you about ready times. Don't call you with updates. Tell you wrong updates then don't care to explain what happened "long story short it's ready" Been waiting for a vehicle to be ready for 2 days with the run around every day. Then I'm told it was ready the evening before the day it was supposed to be fixed. Yet they don't tell me this until the next day. I've told them 3 times to call ME with any updates or ready times. That request was flat out ignored. And everything I'm in here Noone feels like doing their job, it's like it's I convenient them for them to do their job. Absolutely no excuse for how this place is ran.

Oct 27, 2024

I have been bringing my car to the West Road Firestone for occasional repairs over the past several years, but after my recent experience, I will no longer be returning. I brought my car in to address an issue with the C.V. axle seals, which had not been replaced when the axles were changed at this location two years ago. After waiting for two hours, I was informed that Firestone does not include work on the bearings and seals when replacing C.V. axles. They provided me with a quote to fix the leaking seals and charged me for a complete vehicle inspection without my prior consent or request. Additionally, there was confusion during the process of entering the work order into the system, and I was unable to view the results of this visit in my online account. Overall, I am frustrated with the lack of clear communication regarding the scope, cost, and timeline of the repairs at this location.

Oct 27, 2024

My tire light came on so I dashed into Firestone on my way into work. They were fast and friendly! Thank you guys!

Oct 27, 2024

This weekend I went to Firestone (first time) and was surprised by the excellent customer service and workmanship. The manager (David) seemed to me a consummate professional. I got four new tires and a lifetime alignment and could not be happier with the service. I will definitely go back!

Sep 27, 2024

Avoid at all costs. Came in with a flat and manager refused to help in any way because “all techs are busy on a brake job” that was going to keep them busy until close ( I showed up over an hour before closing) I looked through the window to the shop and guess what. Everyone is standing around on their phones and yapping. After asking a few more times if there was anything they could do, manager gets aggressive with me and starts cussing me out and getting combative. Insanity. Whoever the black male manager is should be fired. Corporate needs to wipe the slate at this place.

Jul 27, 2024

Angela Fletcher is a horrible manager. Has zero customer service skills. Blames all her co-workers for "miscommunication". My car did not get serviced and will never get services at this location. It sat over night here and no one knew what or why...stay away from this location!!! If a manager has no clue then fire her!!

Jul 27, 2024

Every tire shop has destroyed something on my vehicle. Usually the wheel stud. I decided to take just my rims and tires to them to install and balance the new set. It looks like they used a jackhammer to remove the old wheel weights. My rims had zero scratches when I dropped them off. They left gouges in every rim in multiple spots. Some of the gouges are 1/16” deep.

May 27, 2024

My husband and I got a flat on the Beltway Friday at 6:50 on the way to dinner. We were able to pull off to the Firestone at Beltway and West. We were immediately greeted by a team of people including Mr. Isaiah and Mr. Shamik. Mr Isaiah changed our tire in less than 10 minutes of our arrival, right at their closing time. For such an unfortunate circumstance this Firestone team was incredibly polite, helpful, and fast. We are so appreciative for how they assisted us tonight. We even made it in time to our dinner reservation!

Apr 27, 2024

Bought tires through eBay, which offered to use service "caradvise" for convenient install. Tires were delivered to this shop, which was the only convenient thing. 1. Personnel is not trained to use this "caradvise" system. I had to reschedule an appointment, after waiting for 30 minutes. 2. Service manager, older gentleman, was abrasive. First he tried to upsell me on several unneeded items, i came for tire change only. He sure tried to do it through caradvise. Which took him a good hour to deal with. After the service was done, he tried to upsell me again, which he did without my consent, but to let me go on my way i had to cover the bill. The whole process took 3 hours instead of promised 45 minutes. 3. They put a green technician to put tires on my vehicle. He put one tire and then said that he's having issues with the second tire. For which above said manager quickly stated that my brand new tires are bad, and they can't do it. On which i answered its ok just put the wheels back i will figure it out. After 30 minutes deliberation they determined that tires are good, they just need to be treated differently. Childish excuses and complaining is very unprofessional. Sincerely, if you're reading that, take your money elsewhere, where people respect your time and money, and don't become abrasive because they are severely undertrained to do their job.

Apr 27, 2024

I came in with a flat and was extremely frustrated. I was assisted by Shamik. He was extremely knowledgeable and professional. He educated me on wheel options and prices, and guaranteed my vehicle was in good gands. He also assured me my vehicle would be ready by end of business day. My vehicle was ready sooner, and my tire replaced, and I was back on the toad in no time. I highly recommend this location. It's clean, smells great, and had one of my fav shows on the TV in the lobby. The entire staff I encountered was professional and friendly. 10/10 P.S. Thanks for the heart shape sticky pad. 😊

Mar 27, 2024

Excelente atención

Feb 27, 2024

Friendly service. Honest appraisal of what the customer needs.

Feb 27, 2024

In and out was quit and easy.

Feb 27, 2024

Rude!!!!!!! Avoid at all cost. The gentleman that helped me needs customer service courses. I will stick to good ole’ discount tires.

Feb 27, 2024

Truly sad location all there worried about is upsell. I came in to have one tire changed and spent 3 hours because they need to get approval from the insurance company, but what they didn’t say was that when they sent the quote they added alignment and also to change all four tires. Stay away they team is only worried about upselling your repair I’m sure there getting a kick back that’s why they so adamant about telling you all the unnecessary repairs your car needs, telling you passive aggressive lines like don’t say I didn’t tell you when something goes wrong.

Jan 27, 2024

I’m here now it’s packed and they are having a staff meeting. When I arrived they said 30 minute wait and I’ve been here 45 minutes and they haven’t started on my car. I opened door and said I need my keys I need to lea e and they yelled we will be w u in a minute. This is not acceptable. I just want to lea e at this point.

Jan 27, 2024

Last minute before the holidays and they helped me out. Made everything easy.

Jan 27, 2024

READ BEFORE YOU GO TO THIS ESTABLISHMENT Today is my third day with this Firestone they put in a blower for the ac 2 days ago mind you the reason i went on the second day was because they had half the parts on the first day. No communication on the first day super pissed but like anything i payed the money. the whole process was horrible. I was driving and the work they did on my car on the road with the ac going started rattling and shorted in my vehicle on the third day. So that was my whole experience you come here if you want to water your money.

Jan 27, 2024

The worst , the young lady at the counter was extremely rude I been here since 1:30 waiting for tires it’s 5:32pm I’m still here waiting they don’t come to tell you what’s going on my car just sitting there with the hood up why is my hood up and I just need tires replaced Firestone needs to find out why things are not happening in a timely manner this is ridiculous!!

Dec 27, 2023

Everyone at the west road fire stone was amazing. Took really good care of me got me out of there in a reasonable time. Explained everything really good customer service.

Dec 27, 2023

Very nice and professional guys. I'm very glad that I spent time with them. They take care of my cargo van. Thank you! This is only one tools which I am used to fix my steps!

Nov 27, 2023

663 dollars for new front brake pads only. 9 hour wait for repairs when I had a scheduled appointment.

Nov 27, 2023

Bryan came out immediately to help with my tire I love the concern and urgency Thanks again Bryan

Nov 27, 2023

DO NOT GO HERE Took me 3 hrs and still no one had given my truck a simple break check, they took care of 4 customers before me. The front desk lady has no grasp of time and how long the mechanics will take, not to mention she's also rude, and unhelpful. I will never be coming back to this location, I was lied to over and over being told its being looked at, it's almost done, and it'll only be an hour. If I was told it would've been 3 hours I would've left as soon as I arrived and went to a different place

Nov 27, 2023

Don’t even bother calling. Employees, including the manager, don’t care at all. Watched an employee hang up on guests in front of me and when they called back upset they told them it “must have been someone else”. I wish I were kidding. After wasting an hour of my time saying they could get the tire I needed, they tried to sell me the wrong type of tire for my car at a higher price and I when I declined the manager offered to give me $50 off the tire if I opened a credit card with them. What an absolute joke of an establishment. Needs a serious overhaul in the front office. Will never go back.

Nov 27, 2023

Goog service and customer friendly

Nov 27, 2023

I came in at 10 a.m. to get my 96 Impala SS a safety inspection and head to the court house for plates. Noah came out and immediately greeted me and told me it would be about 30 minutes because there were a few cars ahead of me. 40 minutes later I was out the door, the extra 10 minutes was because my 3rd brake light was out and the technician wanted to know if I wanted it replaced, yes of course. Daisy was very nice and kept complimenting my Impala SS as well as 90% of the staff working. Nice waiting area, cold water, TV, I will be back from now on for my inspections.

Nov 27, 2023

I dnt appreciate the service verses the price nw days............

Nov 27, 2023

I had an appointment for oil change at 10 this morning, I was there on time and she told me my car would take longer they're busy. I said okay and left, then I called her after 4 hours! at 2 she said it will be ready at 3. I called her again at 2:40 to make sure if it's ready or will be at 3. She said it will be ready exactly at 3. The thing is I closed my store and went there at 3 and they told me to wait more. If they even start at 3, it wouldn't take 20 minutes to be done. I would go there at 3:30 it was fine but she lied to me,made me wait while my store is closed. I hate you Daisy!

Nov 27, 2023

I made an appointment for an oil change & was there for 3 hours. I had to ask for the status of my vehicle. What was the point of making a freaking appointment midday during the week?!!

Nov 27, 2023

Over 9 hours for a brake repair. Said that the brakes were installed wrong by another firestone location. And now it would require all new parts. Had an appointment scheduled for 10:30 am. They didn't even start working on the viechle til after 4:30 pm. Horrible service and management. If it is not for a fleet account, I would avoid this place at all costs.

Nov 27, 2023

Super hard working employees stayed late to help get us back on the road

Nov 27, 2023

They take too long. Take too long for answers

Nov 27, 2023

Walk in took a awhile to be able attended while I see them joke out back and talk and laugh in the work area while customers are sitting waiting for there vehicle to be done

Nov 27, 2023

do not seek service here. they will give you the runaround then overcharge you. also, the clerks/mechanics were very unprofessional