Firestone Complete Auto Care

Nov 24, 2024

Showed up at 5 and the close at 7. They said they were done for the day dude name Taylor You can see their attitudes in the photo below

Nov 21, 2024

Firestone here is absolute scammers. I booked their complete inspection. They told that me both brake pads and rotors needs to be changed as it is brake pad is 3 mm. I conveyed only last year my rear brake pads got changed. So they asked to check with dealer for warranty. When I went to dealer , they told it’s still thick and showed me from outside . They quoted me around 800 dollars for this work . Why did you do that when the brake pads are thick enough . I agree front needs to be change me , but why rear ? Do you think people will get scary as it is Brake work? Isn’t this a lie ? Also you didn’t do the washer fluid top off which comes with the package . Tire rotation , u didn’t do . Only after I asked whether you did that , you did that . Are you doing this complete car inspections for Namesake ? Come on man , people are dying to earn money. If you reply that what I say is wrong . I have the proof ! Grow up! Firestones says , they are honest to their customers on pricing . But the people over here, are neither honest for their boss nor their customers ! Local mechanic shop is far better than you !

Nov 20, 2024

Four tires and alignment, this location is quick and easy with a lot of parking!

Oct 27, 2024

Great auto care!!

Oct 27, 2024

I had a nail in my tire and I fixed it but needed to get it filled. I went over to this Firestone and they helped me no questions asked! They were so nice and helpful. One of the employees stopped what he was doing in the bay and helped us out quickly, filling up the spare tire as well as a precaution. Great service :)

Oct 27, 2024

I love this Firestone!! Everyone there is always so nice to me and they make sure the repairs that they do make on my Toyota are always done correctly the first time. Pretty quick in and out also, if you have an appointment!!!!

Oct 27, 2024

I’ve had a lot of work done there. Full service maintenance, new brakes, new tires, inspection, and most recently nails in two tires. I feel like Matt is straight forward with me and tells me right up front what he can do and can’t as well. It’s a busy store but I don’t feel like I get lost in the masses. I have no problem telling others this is where I go to have my vehicle serviced and suggest they go there as well.

Oct 27, 2024

Matt, the manager, is outstanding! He always goes beyond expectations in a gracious and helpful way!

Oct 27, 2024

The staff was friendly and the work was done correctly and on time.

Oct 27, 2024

The store Manager (Matt) is outstanding with his professionalism and knowledge. The tech that worked on my car was outstanding as well.

Sep 27, 2024

Bad customer service

Sep 27, 2024

I took my vehicle to Firestone to repair an oil leak and was told the repairs would cost over $3,000. The Firestone advised me that my 2013 vehicle was too old to pay that amount for an oil leak and my best bet would be get rid of it. Getting rid of my vehicle seemed a little drastic so I contacted a mechanic who specializes in imports and he fixed the oil leaks in less than 6 hours for only $890.

Sep 27, 2024

Matt at this location and his staff were wonderful. I was treated horribly at another location and Matt was so kind and listened to my frustrations. He and his team aligned my vehicle and got my steering wheel straight. Highly recommend!

Aug 27, 2024

Amazing service. Davion, one of the managers was very help and explained everything thoroughly.

Aug 27, 2024

Incompetent Mechanic. Thank God there was someone there to fix the problem.

Jul 27, 2024

Matt (store manager) was wonderful. He was honest, shot me straight, didn’t try to sell me stuff I didn’t need, gave me honest feedback and priced out my options for me to think over. This is the kind of service that makes me trust a place. As a female, I often feel like an easy target in a car/tire place. He didn’t make me feel that way at all. I didn’t hear from anyone about the process of my vehicle, but they gave me an update when I called. When I came to pick up my car, Matt was gone for the day but the gentleman I spoke to was very nice. He even called a tech from the bay to explain something to me that I didn’t understand. I got a really nice follow-up call from Matt today to check on me and how the car has been driving. I’ll now be choosing this location for my oil changes and tire rotations. Thank you!

Jul 27, 2024

The Voss Firestone location is the only place I take my car. Ask for Matt. He has Great customer service and is always patient and willing to explain things to me about my car and pricing.

Jun 27, 2024

Been here since 3:51 pm they said that they had the tire instock. Nothing has moved. They have all the bays full and no parts for them cars. This is more of a shop take it to a place that does tires not here. It's 5:40 pm my car still has not move. We are staying here till 7 till they close for 1 tire. Not the place to bring it for tires. No more.

Jun 27, 2024

Definitely wouldn’t recommend. I requested an oil change for my VW. Oil light comes on a few weeks later. Check the fluids. There is hardly any oil in the car. I go back and raise the issue with the manager. He says “yea could be you drove a lot and the oil burned out”. Not the case, but lesson learned. I will never go back to Firestone

May 27, 2024

Don’t ever take your vehicle here!! I had to take my company vehicle because it was an approved location. The first time I came for an oil change I had to wait 4.5 hours and you think it being a tire shop they would at least check my tires to see if they were ok. They did not. The week after that I find a bubble on my back right tire so go back to get that changed, another 4 hours for that. Then I notice that my front tire had bad wear on the the inside and they never told me about it. Finally I came in recently and they caused major damage to my vehicle. They broke my hood and I find a huge gash on the side of my van. They never told me a thing about this service, was completed on 4/30/24. And I didn’t notice these things till the next day. So long story short if you want your vehicle in a worse condition than you have right now go and take it to these guys because they will gladly damage your vehicle without any care or concern.

May 27, 2024

I arrived for my appointment as scheduled, but was told to come back the next day. This happened twice before I was able to finally attend my appointment on the third day. My appointment was scheduled, but I ended up waiting for 2 hours before my car was seen. When I asked how much longer I would have to wait, the staff member handed my car keys to me and said leave. After waiting for an additional hour and a half, they finally changed my oil. Despite making an appointment, the wait time was extremely long and the service was poor. The customer service was also very rude and it was clear that they didn't care about their customers at all. Waiting for 3 and half hour only to change oil was not worth it. I'm never returning again

May 27, 2024

Juan gave Heaven sent customer service! Much appreciation for showing there are people out there working for good! Will be back solely because of the considerate and informative service

May 27, 2024

They fixed my skid plate (plastic cover under the engine) that was misplaced after driving through the last floods. It took them about 15 minutes and they charged me 10$. Very professional service

May 27, 2024

Very good service and very convenient location

Apr 27, 2024

They stole your money, literally, good luck…

Apr 27, 2024

Went in for custom front end alignment, Kano? the tech was knowledgeable and open to my custom requests. I have a lifted Jeep with larger tires that don’t coincide with stock measurements. End results were exceptional.

Apr 27, 2024

Awesome customer service very efficient and great price

Apr 27, 2024

Estimated bill they gave 1700 for ac compressor, I fixed everything new ac and all xtra part was in $600 outside mechanic , lost 200 for useless check up in fire stone, strongly recommend not to go fire stone,

Apr 27, 2024

This morning I went to this location for an alignment for my car. Matt ( i guess this was his name) took my order and explained all steps to me very clearly, which i really preciated. So, i have had the best experience here thanks to this guy. I will come back for sure.

Mar 27, 2024

Awesome service in a timely manner the technicians were knowledgeable and experienced,my truck rode great after the service was performed on my truck, I can definitely tell a huge difference in my braking and stability. My truck and I feel much more confident that’s why they deserve a 10!!!

Mar 27, 2024

Great service. Professional and thorough. Highly recommend.

Mar 27, 2024

Pulled to get one tire at this location this clown 🤡 at the service desk says I'm booked up to get one tire at 1pm in the afternoon with only 2 ppl in the building. I didn't get any work done. I ask him to get one tire all i want him to do is mount a tire it was for a car at home i was going to put on he said he booked. He looked at the car i pull up nd assumed I was tlk about that car. This first ever going to Firestone they refused to do work.

Mar 27, 2024

Very professional, kind and knowledgeable. I felt at ease and wished I had come to this Firestone location sooner! Manager was really helped to understand the significance in maintaining service on my vehicle for best performance. I WILL be back.

Feb 27, 2024

I’ve brought my car here for several years now and it’s the same now as it was before. The staff is friendly and polite. April and Mathew take the time to explain every detail of the work being done to my car. They made suggestions on preventative care and schedule maintenance suggestions. Their prices are competitive and you get life time warranty on certain things. I highly recommend this location!!!! A++++ service!!!

Feb 27, 2024

My Name Is john!!! I.was here.Thinkin.about.Trust.Well I've use Firestone several Times..I have a older car..It runs like Gold...it started from Dairy Asford firestone.Hmm.i follow The Mgr.Mr Matt.Person I could Trust!!!! GBLS

Jan 27, 2024

First time at this firestone and felt comfortable leaving my vehicle there. With the help of young lady I was well informed based on what I needed and didn’t take too long like expected, had my vehicle ready and drove off better than how it was before. Alignment ✔️

Jan 27, 2024

Started off well. Pleasant gentleman greeted me and assured me my inspection wouldn’t take too long. Then I got a call that 2 tires had to be changed, Ok - that wasn’t unexpected. But then comes the add-on of windshield wipers. They’re streaky he says. I said, no those have been good - no issues and I was just at VW recently (and they LOVE to find problems to bill for). He says well the inspector says they’re streaky and we can’t pass you and wouldn’t ya know, we have some in stock for $52. I asked the first tech to show me the streaks. We went out back and he turned on the blades w the water and he was so embarrassed he couldn’t find the problem. So I had to wait for Mr Inspector to come show me, and even then the faint line he found was barely visible and obviously due to a lump of dried bird poop. I decided to leave the car for the tire change and hoped he’d reevaluate his wiper blade silliness, but nope. So he failed my inspection. I’ll spend more next time for a reputable place that doesn’t try to scam me. And I don’t care if it’s $52 or $500 I’m not paying you to cheat me. Add on: I heard a scraping noise as I was heading home but I was too pissed to go back. Next morning I go check it out - this is how they returned my car - broken mud flap.

Jan 27, 2024

The sales team was great. They explained my options and answered my questions honestly and completely.