Firestone Complete Auto Care

Nov 20, 2024

The staff was friendly and very helpful

Nov 20, 2024

Zero customer service and poor management.

Oct 27, 2024

This is my go-to location for my servicing needs. The location is clean, never overcrowded, ample seating and the staff is always pleasant.

Oct 27, 2024

This location is very good

Sep 27, 2024

Always a great experience here with awesome customer service! Bryan was so helpful and knowledgeable!

Sep 27, 2024

Appointment was at 10am, completed work by 2pm. For 4 brake pads, 2 front rotors, break fluid change and 3 new tires, price ran about $1,400. Friendly, informative staff and clean lobby with a TV and chairs. Right near the mall and food which is good if you have to wait.

Sep 27, 2024

Awful experience. I bought a lifetime alignment agreement and the first time this location aligned my vehicle they left the steering wheel crooked. I took it another 2 times and still they couldn’t get the steering straight. The last time I spoke with the manager Travis and he tried to give me the run around that something was wrong with my car or that it was the road crown on the Houston roads. This man must’ve thought I was an idiot. When I explained how there’s no way something was wrong with my vehicle and road crown wasn’t my problem. He proceeded to tell I could go to another location. So that’s exactly what I did. The other location aligned my vehicle and got my steering wheel straight. The techs and manager here either don’t know what they’re doing or they’re too lazy to do it. Go elsewhere.

Sep 27, 2024

Had an appointment at 11 I showed up at 1045 just to be told they are doing a whole fleet of vehicles for a company and it would be 4 o'clock before they get to mine then I was told the earliest they could do my car would be 230 why make an appointment if it's going to be 5 hours after my appointment time I can understand an hour or 2 but not a hole day and if they had a hole fleet of vehicles why make an appointment for anyone else?

Sep 27, 2024

I got an appointment at 8am, they said my car will be ready by noon, when I came at 12, they haven’t even started working on the car. After that took them until 1:40pm to get my car ready, excellent service but…makes no sense to make an appointment if they are not gonna start working on your car 🚘 from the moment the customer has the appointment and leaves the car.

Sep 27, 2024

I visited Firestone on 09/01/2024 to have my 2014 Honda Civic, which I purchased on 08/31/2024, inspected. I requested a thorough inspection and specifically asked them to look into an issue with excessive vibration when starting the car and releasing the gas pedal. I opted for the Complete Inspection, which cost $49.99. They informed me that everything was mechanically sound. However, since the vibration persisted, I took the car to a local mechanic this morning. They quickly identified a worn engine mount as the cause of the vibration. I’m baffled at how Firestone missed something so critical. It feels like they’re more interested in taking your money than providing a proper service. Worst experience ever.

Sep 27, 2024

The Firestone employees were SO professional and informative. The serviceman showed me exactly what was happening with my vehicle. Because their store didn't offer the specific service needed to fix my vehicle, he advised me on what to say and request from the car lot I purchased my vehicle from. I appreciated his honesty and knowledge of what he found with my vehicle.

Sep 27, 2024

Went in to fix a flat tire with a nail in it. The salesman went out and immediately started inspecting all of my tires and remarked that they looked "new". Odd, since I clearly had a spare installed and the flat was in the trunk. After he inspected the flat he came up with the obviously false reason of "the nail went in at an angle" as to why I needed to buy a new tire and he couldn't just repair it, despite there being NO way of knowing if the nail went in at an angle just by looking at it. I said no thanks, and took the tire to another shop the next day - they repaired it just fine with no new tire purchase necessary. I understand there are sales targets but this level of dishonesty is unexcusable. This store has low ratings for a reason!

Aug 27, 2024

Dropped my car off for a few reasons, a couple minor things and the major being steering issue that was left completely off the report. $3k later the major issue is still an issue after dropping it back off to get service. Lack of communication is an understatement and I should’ve trusted the online reviews. To be fair, the store manager asked to take it to the dealership to get a diagnostic test done and report back to him so he can help, but that’s a matter of having the time. Extremely disappointed with the service here, hopefully they can make things right.

Aug 27, 2024

Good product availability and fair pricing. Friendly staff. Fast service. Did not try to upsell unneeded things. Very good experience.

Aug 27, 2024

Horrible customer service. All we needed was an alignment. Car is NOT aligned after picking it up. We were given excuses and told to take it to ANOTHER Firestone. Never coming here again.

Jul 27, 2024

Did a maintenance here, was satisfied-ish with the overall result and assistance, however I specifically asked for one thing to be adressed and fixed (tire pressure monitor light) and it wasn’t. Turned out they didn’t even check the tire pressure in the back, cause we went back there one day after picking it up, hoping the light would turn off after driving around a bit, and they then finally checked the pressure and had to inflate one of the tires. Besides this issue, good service and explanations. Update: nope, gotta retract my statement. Went to a different place now and they found out that Firestone put WAY too much oil into my car, causing elevated pressure and what could have eventually led to my car partly exploding! Unbelievable

Jul 27, 2024

Fixing my friend's ac Put some freon works great so far

Jul 27, 2024

Great service! JJ is a great mechanic. He is honest and believes in taking care of the customer.

Jul 27, 2024

Sat around for 30 minutes just to be helped and told that they can’t put a patch because they are too busy.

Jul 27, 2024

Had an issue in my tire pressure that could've been resolved from the first time, but instead I had to go 3 times in one week for them to finally get the matter resolved Two days ago I went to a different garage for a second opinion, were they found out that the oil change I got from firestone could've cost me my whole engine. My car's oil tank capacity is 6 liters, my new mechanic drained 10 LITERS OF OIL right in front of me, after showing me how my car from underneath was completely soaked in oil.

Jun 27, 2024

I had an appointment at 10 am to drop off my car for repair, expecting it to be ready in 2 hours. They kept changing the time: first to 4 pm, then 6 pm, and eventually to the next day. This caused me to cancel important plans I had that day. Even when I went to pick up my car the next day, it still wasn’t ready. The lack of communication and constant delays were incredibly frustrating. I would not recommend this place to anyone needing timely and reliable service.

Jun 27, 2024

I had an extremely disappointing experience at Firestone. I dropped off my car at morning and was initially told it would be ready by noon. However, upon my return, they updated the timeline to 6 pm, and eventually pushed it to the following morning. Despite these assurances, they had not even started working on my car by the time promised. This lack of reliability and poor communication has caused significant inconvenience. I would not recommend this location due to their unprofessional handling of service commitments. Make sure to consider other options if you need timely and reliable car service.

Jun 27, 2024

My money and time were wasted. However, the man at the front was helpful. Overall, the motto of firestone was not fulfilled.

Jun 27, 2024

They were polite, fast and thorough.

Jun 27, 2024

This shop was able to diagnose an issue with my AC and fix it very quickly. The mechanic explained my issue clearly and even showed me the broken parts.

Jun 27, 2024

after being stranded for hours after my tire blew at 3am, i made it here at 7am & was out by 7:30am. the gentlemen helped me get discounts by applying for the credit card & my car has been running smoothly since. Thank you!

May 27, 2024

Came in for a oil change and waited 4 hours, had to leave and they didn't do anything so we wasted our time. The people working here don't care and it shows

May 27, 2024

Great service !

May 27, 2024

Had a great experience with the gentlemen they did their job fast and also took their time to check and see if there were any issues but everything is great thank you will come back again.

May 27, 2024

They got my truck in quick even as a walk in. Very nice staff

Apr 27, 2024

Fast, reasonably priced repairs on 2 of my vehicles.

Apr 27, 2024

Had an emergency with my car, unexpected flat mid afternoon, my insurance sent someone out to change the flat & put on the donut, went directly to Firestone (by like 5pm!), they took me in & put on a new tire & did an oil change & I was out by 7pm. SO grateful they fit me in & taken care of so quickly without an appointment.

Apr 27, 2024

If you come here make sure you have a lot of time because for anything they will make you wait more than 2 hours

Apr 27, 2024

We're in the middle of a road trip, a bad timing to see a warning that one of the tires is low on air. But Firestone got us fixed and back on the road quickly. Alex diagnosed which tire it was and found a nail in it. From there, it was passed to Jonathon, who was also very helpful. The car was ready to go maybe 45 minutes later, during which we waited in an air conditioned lobby.

Mar 27, 2024

5 hrs just to replace one tire horrible service 3 hrs for a technician to tell me my tire is bad 2 hrs to replace it for new one.. I won’t go this location , waste of my time at the fairmont location had all 6 new tires done in 3 hrs bad service don’t go here if your time is valuable.🤬🤬🤬

Mar 27, 2024

Gabriel Flores did a awesome job getting my vehicle serviced in and out excellent service .

Mar 27, 2024

Update: All is well. They work fast and the service agents like Eric, are patient, kind, & knowledgeable. They explained everything that happened and the recommendations. They don’t try to push me to fix everything. I got tires and their lifetime alignment and rotation so I don’t ever have to worry about that. If you get tires always get the roadside hazard protection, it really comes in handy. Also if you download their app they offer roadside assistance.