Firestone Complete Auto Care

Oct 27, 2024

6 hours to replace 2 standard tires… original estimate - 45mins

Oct 27, 2024

Excellent service and attention. They are very professional in the technical area of vehicles. I recommend the alignment for life. The only thing is the waiting time for the vehicle! They take too long. But overall I recommend it 1000%

Sep 27, 2024

A few weeks ago, I arrived to this location with a flat tire, in a rush and in need of help with putting my spare tire on. A young man, who I believe to be named, Carlos helped me immediately with such kindness and understanding. For this reason, I wanted to shout him out by writing this review!

Sep 27, 2024

Great service.

Sep 27, 2024

I had a nail in my tire. It took two hours with an appointment to figure that out on day one. They had to order tires (I decided to replace two of them), so I had to go back on day two. I was told an estimated time when the tires would arrive and that I’d receive a call when they arrived. I never received a call. I called and found out the tires had arrived and took the car in; it took another hour and a half to get two tires put on my car. The technicians asked me which tires needed replaced - I don’t know, maybe the one with the nail? You tell me, you’re the tire experts here. It also took several asks to get a clear explanation on the tires’ warranty. A day later, I discovered a massive scratch in my car’s hood, which I am certain was done here because I saw my car up on a lift with its hood popped. I only went here because we’d purchased a roadside protection warranty on the tires, but I would not return here otherwise.

Sep 27, 2024

I had gotten tires here a year ago and bought the warranty. So far I have ran over three nails in a year and a half… Luckily, the guys at the shop have honored the warranty and got me fixed a year ago, and again today. Thank you specifically to Henry and Jeovanni for their help and professionalism. I had an appointment at 4 but came early to ask if I could leave my car as it was busy. The guys allowed me to and hoped to get it done for work the next day. Not only did it get done, but I got my car before my appointment was even scheduled! Thanks guys. For what its worth, I also lyfted home and waited and they still got it to me fast!

Sep 27, 2024

I made a 3pm appointment and arrived 10-15 minutes early. The employee who checked me in for the appointment indicated they would check the alignment as soon as a technician was available. I waited for an hour and a half with no status updates and my vehicle was still sitting in the parking lot. As I had another appointment to get to, I asked for my key back. No apology was offered by anyone, and the only explanation was that the lift was tied up. Overall very disappointed in the lack of customer service which resulted in a huge waste of my time.

Sep 27, 2024

I really appreciate the convenience of Firestone on Dacoma. Making an appointment online is super easy, and when I arrive, I can just tell them what I need and drop off my car. I also like their updated tire selection process, where you can see the quality and options available makes choosing the right tires a breeze. I frequently come here for the alignment service, which is a great deal it’s lifetime alignment around $199 and covers the lifetime of my vehicle. It’s a money-saver for sure. They also handle inspection stickers, and during my last visit, when I had a tie rod issue, the technician actually took a picture of the problem under my car and showed it to me. I really appreciated that transparency; it's nice to see the issue firsthand instead of just being told I need something fixed with no proof. However, I hate that they often aren’t accurate about when the car will be ready for pickup but They do get the job done, usually on the same day, but the wait time can be much longer than expected. Despite that, the honesty and thoroughness of the staff make this my go-to spot for car maintenance.

Sep 27, 2024

Muy amables y tiene personal en inglés y español q ya les acia falta

Sep 27, 2024

This place gets an F across the board. It's a joke. False representations about completion time from beginning to end. 26+ hours for inspection, oil change, and change brake pads, when they said it'd be done same day, with 10:30 am drop off. No oil change sticker. No inspection paperwork. And my brakes still squeak off the lot. And while I held cool, the manager on duty got defensive, even saying with all the delays, "we never called, because you called first." Yeah...I called hours after you said it'd be done. This is a joke! More details: I took my car in for an inspection, oil change, and change squeaky brake pads, at 10:30 am. They told me it'd be done same day, that the mechanic would start on it right now, and they'd call me about the squeaky brakes. At 2:10 pm, I called. They said the mechanic just started working on it and he's call me shortly about the squeaky brakes. Ridiculous but okay. After hearing nothing, I called again at 5:15 pm. They said the squeak is supposedly from lack of proper lubricant by the prior shop and that it would be done tomorrow by 11 am. Again, ridiculous! Next day, I called at 12:15 pm, and they say they just finished. They offered no discount for this taking over a day, despite their constant lack of communication and affirmative false reassurances. Oh best part? When I get in my car. No inspection paperwork. No oil change sticker. And my brakes began squeaking in less than one mile. What did I even pay for? This is just crazy.

Aug 27, 2024

ASK FOR A RECEIPT OR CONFIRMATION EMAIL THAT IT WAS TAKEN or just don’t go here. They will lose any files they have from your vehicle and not fix it. They claimed to have fixed my wheel and it was the exact same. They did nothing to my car but babysit it for 5 hours.

Aug 27, 2024

Always honest

Aug 27, 2024

As a girl who knows nothing about cars and always nervous to do car stuff by myself, I'm glad I stumbled upon this spot with Carlos as my technician - he was helpful, honest and professional. Gave me advice and did what needed to be done well, nothing more. Confirmed with my guy friend afterwards that everything was legit 👍🏻

Aug 27, 2024

Came in for service today. Took several minutes to be attended to only to be told after I stated I had a 9 am appointment that “there’s one technician” and that “everybody here has an appointment”. I gave feedback that in the future in order to respect people’s time, Firestone should have contacted everyone to make them aware. His response, “I was really busy and didn’t have time.” Because of the significant delay I decided to cancel, after which the attendant seemed relieved and stated, “that works!” The whole encounter was extremely unprofessional and I will not be back.

Aug 27, 2024

Left my truck here for 10 HOURS to get a simple service and maintenance done. I came to pick it up 30 minutes before they closed after the guy at the counter told me it would be finished by 5pm. It was 6:30pm when I got there, still in the bay, and they still didn’t have the battery replaced. I made an appointment for 9am today and I l’ve been sitting here staring at it exactly where I parked it at 8:55am waiting for them to even take it into the bay. I bring it here 6-8 times a year for service because I’m constantly in the road for work and they ALWAYS take forever or mess something up. Save your time and spend your money else where like at Goodyear down the street. This place sucks. And it’s another reason I buy my tires from Discount Tire. Also, their employees are rude. The guy at the counter gave me attitude like it was my fault that I was upset that they can’t do their job. He said they didn’t have a battery and to come back at 7am. They were about to close, which tells me they did have the battery, they just left it sitting too long and put me behind other customers because I left it there. My dad works for Parts Plus, he knows the drill and how these tire shops work. Terrible.

Aug 27, 2024

We were so happy to come here! During our drive the metal part on the bottom of our car had slightly come off and was making a lot of noise. We stopped here as an emergency (Had 1.5 hr drive ahead of us!) and the employees there helped us right away. No wait time at all. They were very courteous and knowledgable. The gentleman, removed it and asked us if we wanted to put it back on or place in trunk (It was slight bent). We asked if he could put it back on and he gladly did. They did this as a complimentary service (which they didn't have to) but we really appreciated it. They were very efficient in their work. I highly recommend coming here! They took great care of our car.

Jul 27, 2024

2 PM appointment. Not finished at 6. Came in a day earlier needed an appointment for a rotate and balance. Came back the following day, turned in truck. Asked for it by 4:30. Returned at 6 work not complete.

Jul 27, 2024

Had the absolute displeasure of needing to have my vehicle serviced here. I had my car towed here due to it not starting. It had already been looked at 2 weeks prior by another Firestone and problems with the battery had been ruled out (this was documented in the invoice). This location refused to do anything without the battery being replaced first and were tunnel visioned that this was the problem. I left my car there and John - the manager - said he’d be calling Oreilly’s to see if it could be warrantied out. I called over 2 hours later when I hadn’t heard anything back for an update; John had been waiting on me to call to inform me that they couldn’t find the account at Oreilly’s. I’m not sure why he didn’t call me immediately after finding that out. I asked how much it would be for them to change the battery and was quoted ~$300. I decided I’d change the battery out myself so they could move on to the next part of the diagnostic since I was sure it wasn’t the battery. The next morning, I call them back to ask the battery group size to which he responds with the group size & “so you don’t want us to do the labor for you?”, I told him no and that I’d be there soon to change it myself. After arriving to Firestone and asking for my keys, he informs me “oh it’s not the battery, you never called back and I was waiting on you to call to tell you that it’s the starter.” I have NO idea why he would ask me if I wanted him to change the battery a literal hour prior to this interaction if he already knew it wasn’t the battery. He did not mention the starter once during this phone call. I also can’t fathom why he would expect ME to call HIM when HE is the one repairing my vehicle. Every other Firestone location, the store has called me to provide updates. Left my car there again so they could replace the starter. Called back 3x the next day and again, no one thought to notify me that my vehicle was ready before the final call I made. I arrive and the vehicle still will not turn on. I left it for another 3 days and had to call them for updates periodically as, still, no one is calling me to provide anything. Today, they say they’re certain it’s the ECM. Just as they were certain it was the battery and certain it was the starter. Ultimately, I don’t feel that this location knows what they’re doing and will not be paying them an additional ~$1,500 to provide guesswork on fixing it. Oddly enough, when my dad came to jump it, it magically turned on. Avoid this location at all costs, especially if you’re a woman and alone. Lousiest customer service and inexperienced staff. The only person who thought to even apologize for the horrific experience was the mechanic, Carlos. ETA: I have followed up with the customer care team that responded to this multiple times since the response was written and still have not received a call crom the store, area, division or corportate manager as each escalation promised. These replies from them are simply to save face, not to actually take any action to help.

Jun 27, 2024

Made an appointment got told they will be with me in a bit, sat in the waiting room for 30 minutes and left

Jun 27, 2024

As always great customer service from all the staff. I appreciate Jason answering all of my questions. That's why I keep going back. I'm treated with respect. Thank you all!

Jun 27, 2024

Dropped my car off for an alignment with an appointment they let it sit there for 2 plus hours claiming they were not able to do the alignment bc I needed parts. Did not call to tell me my car was just sitting there. I will be taking it to someone else bc I don’t think it needs the parts they were claiming just saw a white girl walk in and wanted to nickle and dime me. Came in to get my keys no one even acknowledge me. Had to demand my keys from a guy who was staring at his phone and they left trash in my car

Jun 27, 2024

Dropped our car off as it struggling to start and was running really rough. They “diagnosed” the problem, charged us $1300 in repairs. A week later car starts doing the exact same thing, clearly not fixed. Brought it back. They throw a secondary diagnosis at us but manager told us they don’t have enough experienced techs and are trying to hire someone so they wanted us to take it for a second opinion!! Refused to give a refund on the $1300 that we paid for an incorrect diagnosis from apparently “inexperienced techs” or comp the new repair at their cost. Absolutely livid. Took our car and left.

Jun 27, 2024

Gave a reasonable wait time and was courteous.

Jun 27, 2024

Horrible customer service I arrived 10 minutes early and they said to give me them 2 minutes I have waited for 40 minutes and they never checked up on me and my car

Jun 27, 2024

Scheduled an appointment for a basic inspection at 2pm and still had to sit and wait for 3.5 hours. Wish they would’ve told me it would take that long, I could’ve planned for a ride home. Then they try to sell me thousands of dollars worth of unnecessary “repairs”. $500 for 2 tires? No thanks. They didn’t even have answers for the main concerns that I mentioned. Waste of time, just stick with a local mechanic.

Jun 27, 2024

The "BREAKS (fluid) CONTAINER" was open!! Cap was left on the side. And "AIR FILTER CLIPS" unhooked. I am glad my friend opened the hood! We just drove across the street to my job to sadly found this out. I went there for oil change only. Their suggestions to fix: Cooling, Breaks fluid and Air filter. I declined so I guess they just went ahead and closed the hood without putting thing back in place. Huge issue they could've caused me if I kept driving with container open. It is an enormous risk to drive while breaks fluid spills. Whoever did my car is a careless and incompetent worker. Firestone is showing me that customers’ safety is not important to them. I will not use their service anymore. **Pictures attached**

Jun 27, 2024

The amount of "I don't know" said here is ridiculous at this location. I took my vehicle that I just bought to this location because of my warranty provider through Carvana. I dropped it off Monday at 8:30 am and for two days no one knew what was happening nor could the employees find their manager. Your customers are not on your manager's time if he decides to take two days off you get someone else to finish the work my time is just as valuable. It was absurd to call and be told different stories then tell me you can not reach your manager and do not know where he is. One moment I was told the diagnosis of the problem the next time I called I was told it wasn't diagnosed and that he had no clue what was going on with my vehicle. I called my warranty company on the third day and found out that no one called them to give a diagnosis of the vehicle. Yet, I was told on the first day that there were pictures sent in by the manager himself that he had a good relationship with this warranty company but as I stated the warranty company said otherwise. Also, no one calls you to tell you that you will need to leave your vehicle for more than a day or give you updates, YOU have to make those calls yourself or your vehicle will remain there. The manager finally showed up on the 4th day to find out I had taken my vehicle elsewhere. He did call to tell me his story one more time that he was waiting for my warranty company to call him. I have made my reports on this location to the warranty company and suggested they not send vehicles to this location. If you have a vehicle through Carvana and their warranty company do not bring it here until this location can get its staff on the same page. I am sure there is one good person here but being led by someone with a lack of communication well that out ways the one person. Just look at the other one-star reviews. Communication is key I can only suggest your team work on that for your employees and customers.

May 27, 2024

Flat tire during the tornado. No appointment, but had all tires replaced in just a couple of hours. Kept me informed and also offered to do state inspection while I was there.

May 27, 2024

Henry was amazing. Great attitude. Excellent communication. I asked if he was store manager. He said no but he should be someday.

May 27, 2024

I took my vehicle here for an alignment; I was told 1.5hr wait at 4pm. Three hours later at 7pm (closing time) the guy comes & tells me that the alignment machine supposedly wasn't working. The next day they're supposedly booked for the entire day on alignments, the guys at this location are terrible. UPDATE, re visited this Firestone on 05/20/24 & Jesse had a newer technician align my vehicle perfectly. I was in and out of their shop in less than one hour. THANK YOU!!!!!

May 27, 2024

I went in to have some embedded glass removed from my tires. They pulled out the glass and told me nothing needed repair, and didn't charge me for it. I really appreciate a shop that doesn't try to sell you something you don't need.

May 27, 2024

My gratitude for this place can't be expressed fully. I just hit a curb and needed to replace a tire asap. In closing hour or should I say minutes, Firestone was there for my rescue. Many places were still without power (due to a recent powerful storm), or didn't have my tire. Henry was very helpful over the phone assuring my they had my tire and it would be waiting for me. A man of his word. They took care of me in a timely manner and had me back on the road. They have a new customer in me, I am extremely grateful especially given the circumstances, came thru in the clutch.

May 27, 2024

Thanks for your service!

May 27, 2024

They did a thorough and reasonably priced inspection on a vehicle I just bought.