Firestone Complete Auto Care

Nov 26, 2024

Nov26,2024.. This tire shop happened to be the closest firestone from my business. The customer service person at that time told me that it will be about 1-2 hours wait. So I dropped my Firestone tire at 1030a. I waited until 2p to get any updates. At 430p, I have not gotten any updates from their shop. So I drove to their shop after work to find out the status of my tire and same customer service person told me that my tire is unrepairable. I have not tried their tire service before but I gave them a chance this year, for a change. After their 3rd tire service, I decided to stay with Discount Tires. If you are willing to wait for who knows how long to get an answer from them, then this is shop for you.

Nov 20, 2024

Thought price was expensive to replace 2 bulbs. Something could be said about wait time but management addressed it. Overall good customer service.

Nov 13, 2024

Great, quick service and they didn't push any sales on me. The staff was nice and advised me on the things I would need to keep an eye on.

Oct 27, 2024

All of the associates and staff were helpful and professional. I appreciated the services

Oct 27, 2024

I am so happy! Bret ( I think is his name) helped me. As a woman, getting my car worked on at any place is intimidating however, this team was great! Great customer service, too. The wait was a little longer than expected, but that’s okay; good coffee and movies in the waiting area. I will definitely be coming back if I need more work done on my baby 🥰

Oct 27, 2024

I just can’t fathom how it took 8 hours and me calling 3 times for updates to get an oil change. And that’s BUSINESS hours. I was assured I would receive a call (when I called the first time, 3 hours after dropping off, 2 hours before close) before the end of the day to pick up. They closed without calling and noon the next day I call and it’s still not ready. Not once have I brought my car here and gotten an update without calling up there myself This is after having to return twice in a month because even though my first visit was to service brakes, they only did the back, didn’t mention that the front were also toast, likely because they didn’t want to honor the current sales promotion, so here I am, two full weekends wasted and $1000 later and absolutely taking my car elsewhere for the next thing they missed.

Oct 27, 2024

Very clean facility, friendly staff and excellent communication. I asked for them to check the shocks and they told me it was normal wear and tear and not necessary to replace at this time. I appreciated their honesty as well as other recommended maintenance I needed for my vehicle. I've been to this facility several times and plan to continue using Firestone for my car's needs.

Sep 27, 2024

Brought in my car to fix a slow tire leak and get my tired rotated. Waited. 2 hours later they checked up on my car and then told me that they don’t repair RFT. My car wasn’t even moved. I also had bought the tires there a year ago.

Sep 27, 2024

Got me in and repaired my tire. They were professional and not overpriced.

Sep 27, 2024

I called make and appointment for alignment then took my car . I left it with them they inspect and everything . 15 mins later I get a call that they cannot do alignment for my car because it is too low to get on the lift which is not true .

Aug 27, 2024

Sunday morning 9:30am September 18,, 2024, before driving to this location. I called and talked to Lisa, she confirmed that shop was not busy can bring in now. I showed up 9:45am, waiting for her to process Time in for work order was 10am for new tire, patching tire and alignment (she verified with her store manager Brent Washington) Then at 1:00pm I went out my vehicle was at the same place I came to ask Lisa, she started walking out and came back and told me it will he done next. During waiting for 3 hours, no one said anything. They were working on all other customer vehicles even they came after me??? I was upset. Then before I left, the store manager Brent Washington gave me his business card and said just give him a call to schedule the next day. I arrange my work and called him back 3 times. The First Time 3:04pm one man picked up the phone and pretending the phone problem when I asked to speak to Mr. Washington, he hung up The second time 3:07pm Lisa picked up and I asked to speak to Mr. Washington. She placed me on hold then hung up. The third time 3:08pm they did not pick up. I could not talk to the manager eventually. I had to schedule another place I'm so disappointed about this location service and their staff

Jul 27, 2024

Gosh two hour wait time is ridiculous!!!

Jun 27, 2024

Never will go back to this location. Management is awful. Bring Victoria back

Jun 27, 2024

Reasonable prices and good customer service.

Jun 27, 2024

The staff is pleasant and efficient! I'll definitely come back in the future.

Jun 27, 2024

Took my Sister-Laws car for alignment, they did an excellent job. I recommend this shop, and friendly service!

May 27, 2024

The service agent who answered my call immediately took care of me when I got there. She was very knowledgeable and helped with all my questions and needs.

Apr 27, 2024

Angela is great and the team here always does a good job. :-)

Apr 27, 2024

Before you go to the dealership for repairs, stop by THIS Firestone. They provide excellent customer service. They complete the repairs in record time, and their work is outstanding. Forget what you have heard about other Firestone locations. This is the best in Houston and in the Country by far! In fact, they know your car better than your manufacturer. Whatever the issue, they will get it fixed properly at an affordable rate. Most important, they are honest. Brent and team will get you back on the road in no time, with minimal stress! FACTS!!!

Apr 27, 2024

Misdiagnosed the first go around, but got the job done right at the end. Happy overall with service provided Cost, convenience of location, friendly staff, proactive communication and timely updates. Would recommend to friends/family.

Apr 27, 2024

More like FireSCAM. I took my truck to them for a nail in my tire. They told me it was not repairable and I needed a new tire. When I asked them to show me they reluctantly took me outside to show me a nail in the center of my rear drivers side tire. I asked them why I needed a new tire and they said it was sideways and going into the sidewall. Not sure how they would know that without taking the tire off. I left and went to Discount Tire and they fixed it for free and said it was a simple patch. Don’t go to FireSCAM!!

Apr 27, 2024

Most impressive, honstey

Mar 27, 2024

I went to get 4 new tire pressure sensors for my car and everything went well! I got them wayyyy cheaper than what my dealership was going to charge me with labor. The employees were friendly and professional too.

Mar 27, 2024

This Firestone is horrible. They lie about performing service on vehicles. offer discounts upon entrance then snatch the discounts away per invoice. After all, I paid for service they didn't do didn't get the promised discount, and I have to find another repair shop to fix problem

Feb 27, 2024

This Place is way to expensive dont do business with them. They wouldn't even negotiate only fixing my mis fire they wanted me to pay 5000 to do a whole rebuild on my engine. I recommend Tony's Auto repair across the street. Fair pricing

Jan 27, 2024

They're always so helpful and considerate. The whole team is very knowledgeable and they stay on top of their game. Will always use them.

Dec 27, 2023

Quick fast, offered different options suggestions. Tomia friendly talkative awsome Went in while specials for Black Friday where running

Dec 27, 2023

Very pleasant and attentive crew, very informative and worked with me to accomplish the goals.

Nov 27, 2023

Faster service when I go.

Nov 27, 2023

I was a lifetime fan, but I promise you I will never go to Firestone again never

Nov 27, 2023

I was at Firestone yesterday afternoon. I had a tire completely come apart on my Infiniti G37, the service writer was very helpful and kind, I'm now a Firestone customer for life!