Firestone Complete Auto Care

Nov 06, 2024

Always get fast and good service.

Oct 27, 2024

Great customer service fast and friendly. Was kept well informed with the progress of service performed on my vehicle. Very professional.

Oct 27, 2024

Great experience. Terrific customer service. Staff was nice and explained everything and broke down pricing so I understood and there were no surprises. I’ll be going back.

Sep 27, 2024

Best service and very trustworthy people.

Sep 27, 2024

Excellent service! Always prompt & polite! Each time very satisfied!

Sep 27, 2024

Online says their open until 7. Get there after 6, they say they're closed at 6. If you're going to be open only until 6 then update your Google listing. Drove all the way out here because others say they closed at 6.

Aug 27, 2024

If I could give them zero I would, the staff friendly but $3000 for a tie rod!! Stop it!!!

Aug 27, 2024

Outstanding service. Polite. Courteous. Friendly. Knowledgeable. Thank you.

Aug 27, 2024

Terrible service. I made an appointment. Took them four hours to do an oil change Not transparent about service time.

Aug 27, 2024

Thanks to the team who got my 18 Jeep brakes fixed. I’ve been struggling to get this fixed for about a month and the team fixed it for me. Great service and great communication.

Aug 27, 2024

This Firestone has the best customer service and knowledge of any vehicle like my Honda CR- V 2011! Their prices are very reasonable and they also have special discounts in their Firestone app! I highly recommend this Firestone to anyone out there in need of some help with their own vehicle!👍👍

Jul 27, 2024

I wish there was a 0 star option. I had to have my car towed to it after breaking down on the side of the road and I called multiple times throughout the day asking if they had a chance to look at the car yet and asking for a call back as I cannot afford to miss a day of work. They were clearly annoyed and blamed jiffy lube telling me that my engine had been completely flooded in oil and gave me a quote for a new engine which was roughly 6000 dollars before tax. THEY DID NOT EVEN LOOK AT THE ENGINE. I had it towed to a Nissan dealership that told me that I just needed AN OIL CHANGE!!! Absolutely ridiculous how blatantly they tried to scam me over this, I will forever tell everyone to avoid Firestone.

Jul 27, 2024

❤️❤️❤️

Jul 27, 2024

The service was completed smoothly in the estimated time I was given. No issues and price was reasonable

Jul 27, 2024

Took two months to finally get my truck fixed just was a horrible stressful experience I would not ever go bk to this location

Jun 27, 2024

A Small spot, no room to maneuver, but cool air,.

Jun 27, 2024

Great customer service. Came in on time and left on time

Jun 27, 2024

La peor experiencia 4 horas por un remplazo de neumáticos y ni siquiera tuvieron la amabilidad de atenderte y solo dijeron si quieres puedes tomar tus llaves e irte

Jun 27, 2024

This store has gone downhill since Patrick left. The office staff is incompetent and rude. I will not be going back after being a 15 year customer.

May 27, 2024

Friendly and honest service.Eric has a great team and the store is just as good as it was when Patrick was there.

May 27, 2024

My car was having clutch issues so took to Firestone for a diagnostic. While I was waiting the staff was very friendly and helpful to customers coming and going. They were able to experience what my car was doing and then set me up for repair. Erick was extremely helpful in providing me a timeline parts/repair and working with my insurance so the cost was covered. I dropped my vehicle off on a Monday and picked up Tuesday evening. Tiffany was friendly and provided me my invoice when I came to pick up my car. Brought back in to have the backing plate adjusted which Erick helped me with and he mentioned their upcoming promotions they are having in June. I had a great experience here and will be a returning customer for future maintenance. I will say anytime your vehicle needs work plan on allowing the time for diagnostic and repairs. Having patience goes a long way in realizing places are busy, there are people ahead of you and repairs are not always an in and out fix. Thank you Erick and staff, keep up the great work!

Apr 27, 2024

Don’t waste your time in this place, I dropped my car at 7:30 am, because my car makes a noise on front breaks this shop repaired months back, they supposed to check issue within 1 hour but after 4 hours I never received a phone call about my car status so I called several times but no answer, I went to the shop and nothing has been done yet on my car and they were attending some other customers, they said they are short of technicians, if they are short handed why they keep receiving more cars in the shop ? If you have other choices better think twice before using this Firestone shop.

Apr 27, 2024

Dropped off our tire, two days ago, that needed to be repaired (large bolt had punctured it). They later called to quote price for replacement because the damage was not fixable. This morning (at 7:30am), my wife calls and makes an appointment (the first available was 11am). She asked them to confirm price and it changed from $172 to $198? After she mentions price difference, they agree to lower price to $174 and she shows up at the scheduled time. After 45 minutes, the vehicle is still parked outside? She decides to go somewhere else and asks to retrieve the tire and keys (since bringing the tire 2 days earlier AND having an appointment doesn’t mean anything at Firestone.) They bring out "the rim" stating that the tire was already recycled? The manager, Eric, states the delay was due to their employee writing the incorrect tire size? He apparently measured the size of the spare tire? This location is a mess! Goodbye FIRESTONE... hello DISCOUNT TIRES!!!

Apr 27, 2024

I had an appointment for an alignment scheduled for 5pm. I arrived 10mins early only to be told that I wouldn't be serviced until 6pm. An email or text would've been appreciated. Such a waste of time!

Apr 27, 2024

Made an appointment for an alignment, on a Sunday, at 1pm. Arrived at 12:50am and was asked if I was going to wait on the vehicle. I responded with yes. I waited in the lobby until 2:34pm before they pulled my vehicle into the shop. I have the lifetime alignment on this vehicle and last time I was here it took long as well, but not quite this long. 1 hr and 45min of waiting for an alignment with an appointment. This is ridiculous. Go somewhere else. This place stinks.

Apr 27, 2024

Technician was very helpful and explained all work that needed to be done. He even told me to come back on June when I could save $100 on some of the work.

Apr 27, 2024

The folks that work there are welcoming. Keep you informed and are truthful about wait times.

Apr 27, 2024

Tiffany and staff were great! As a courtesy, Tiffany gave me a ride to work and the conversation on the ride there was such a blessing. I look forward to making the Fry Rd. location my new car care location. :)

Mar 27, 2024

Excellent customer service, no waiting ti much ..

Mar 27, 2024

It was a friday before spring break and needed an alignment. I was able to drop off the vehicle and Hillary called when it was pick up time. The service took a little longer than expected but it was a busy day. The alignment has the vehicle driving back to normal . Thanks!

Mar 27, 2024

On my last visit they did good work and provided awesome service. I was very satisfied and would recommend this location to friends and family.

Mar 27, 2024

So much knowledgeable folks there, prefer the West n beltway location with Daisy, but will stop at any for good help