Firestone Complete Auto Care

Nov 23, 2024

Made an appointment a 1 1/2 early to be told I wasn’t on the schedule. Rescheduled for the next day with a two hour estimate to be told on day 2 I would have to leave my car. This store doesn’t know what is doing Would in no way recommend. Lost two days of planning and wasted a lot of gas to not get service

Nov 23, 2024

Granddaughter had a tire problem late on Sunday afternoon. Tried several locations and no luck. Called Brownsburg Firestone they were very understanding. Said they would work us in and be sure they got her going before they closed. Very helpful Thanks again.

Nov 09, 2024

Most unprofessional tire place ever! Was told it was better to make an appointment and I did for 1 pm today. Mind you I had a simple repair that would probably take less than an hour. I called repeatedly and they kept giving me a line that it wasn’t approved and Hertz had it approved long time ago. They simply did not update their screen. So it is 5:45 pm and last time I called I was told it was approved 30 minutes ago even though I personally had Hertz maintenance call them to update their system. There is no point in making an appointment and these people only know how to make excuses. Excuses don’t get the job done they only show your laziness and incompetence!

Nov 07, 2024

Amazing service! I was across the way when I notice my tire was completely flat! As I wobbled over to Firestone, I was greeted by 2 gentlemen who assisted me with 2 tires AND I DID NOT BREAK THE BANK! I felt comfortable and confident that I was not being taken advantage of due to my lack of knowledge! Great service!!!!

Nov 07, 2024

Excellent place for car care. Great job.

Nov 07, 2024

Very rude & unprofessional staff.

Oct 06, 2024

Service is great, everyone is nice and get the job done…

Sep 06, 2024

Firestone gets 5 stars because of Alena the sales and service specialist who got me right in and with a smile and for Jon Shultz who diagnosed the problem, fixed the problem, and even showed me what the part looked like. Jon got the part delivered ASAP and called me the same day when it was fixed. You both made my life so much easier and you both need to be promoted!!!!

Sep 06, 2024

Quick reliable service. Clean establishment and very friendly and knowledgeable staff

Sep 06, 2024

The team was incredibly helpful and friendly in an emergency flat situation, helped us navigate the need to find and purchase a lug spline set and got us on our way as fast as they could! Could not be more impressed with the friendly service we received. a ++ .

Aug 06, 2024

Every time I went in the store they were friendly,helpful and polite you just don't get that anymore or anywhere but here

Jul 06, 2024

After losing my brakes on Interstate 70, I thankfully found Anthony, manager at Firestone. He had 1 bay open and assured me that he and his crew would do everything possible to get me back on the road to St. Louis. They were amazing. Thank you so much Anthony!

Jul 06, 2024

Came in for an emergency flat repair close to the end of the day. Got squeezed in, tire was beyond repair so a new tire was installed and was able to drive the 250 plus miles home safely. The entire team rushed me in and out to get me home at a decent hour. When I need tires again I will take a mini vacation just to buy them here! The service and employees are the most professional and caring I have run into in a very long time.

Jul 06, 2024

I pulled in to Speedway Firestone because of tire pressure warning light. Anthony checked tire pressure, helped me turn off the warning light, and had me on the road back to Cincinnati in minutes. Thank you, Anthony. I’m a regular Firestone customer and feel confident wherever I go when Firestone is nearby.

Jun 06, 2024

I want to thank Firestone for their great customer service. I had my sisters car towed to them with a flat tire. They were able to replace flat tire and fix my sisters car. I want to thank Alena for her help. She went way above and beyond to help us with our car. I was so impressed with her kindness that I sent her a $25 gift card! Even though they were extremely busy, Alena was very gracious and helpful! So thankful for Alena’s wonderful customer service!

Jun 06, 2024

Professional courteous service. Everything was explained and I was told how long it would take. The service time was exactly what I was told.

Jun 06, 2024

Very helpful and patient. Got me in and out in day in an emergency situation. The Manager Anthony was Amazing!

May 06, 2024

Absolutely wonderful. Great service

May 06, 2024

Great - professional service at the speedway location Got in and got out. This best location - and the service personnel really know how to treat people. Great Value as well.

May 06, 2024

Lo recomiendo solo habla un poco español o usa el traductor Pero es muy buen lugar y el personal amable No vayas a alineadoras de hispanos parte que te cobran y no te los dejan bien Que te piden un tornillo para según ellos que le falta ✌🏻 ven aquí mejor

May 06, 2024

The service to the client is very good the place is ok and they don't charge nothing for check my car

Apr 06, 2024

Good service

Apr 06, 2024

Price was higher than expected but customer service and work was good. They were thorough in the inspection. And estimate was accurate.

Apr 06, 2024

The pricing is fair ,and job is well done

Apr 06, 2024

They know how to treat people

Apr 06, 2024

Great customer service. Thank you for being open on Sunday.

Mar 07, 2024

Firestone is a trustworthy auto repair. They take pride when satisfying a customer.

Feb 07, 2024

Great titles and good service. Got done sooner than promised An observation, I bought a set of tires and was surprised that my spare was not put back in its place but just put in the back end loose I am not complaining just surprised

Feb 07, 2024

Great, fast, friendly service

Feb 07, 2024

Service was good and salesman was so kind and caring.