Firestone Complete Auto Care

Nov 23, 2024

Took care of a tire leak with nail embedded in tire - on Memorial Day. Much appreciated!! Addendum on 11/17/24 Saved me again on a Sunday with a different car Fantastic shop!

Nov 16, 2024

Perry and his team members were very polite, and efficient in repairing my vehicle. I had my vehicle serviced in 20 minutes with

Nov 16, 2024

The straight forward diagnosis of my issues and the skilled execution of the strategy to cure my problems were excellent!

Nov 07, 2024

Got a general inspection here, has great prices and customer service :)

Nov 07, 2024

I ended up with a piece of metal in my tire and took it here to get help on a Sunday. It wasn't repairable but despite being short staffed they were able to get a new set of tires on my car in just a few hours. Very helpful, courteous and also gave me a good price on the new tires. I'd really recommend this location. They went the extra mile to help me out.

Nov 07, 2024

I was been here over a years. Their are very nice, polite and make me confident all thei time… they care about my car …

Nov 07, 2024

The appointment was scheduled without delay, and the service was completed after recommendations were made that required payment. The staff was very informative and cheerful and helped me understand the needs of my vehicle's service status.

Nov 07, 2024

They refused to fix the window even though when the appointment was made, it was put in the work order. I was told that they were just too busy to get it done, and it was raining, and it was a security hazard to leave a window down. I will never use Firestone for any reason ever again because it's always something every time I go to any service place. They are lazy and don't want to work.

Nov 07, 2024

Very polite and competent staff. We had them check a repair made while on a trip. Appreciate the willingness to do this. We have all our oil changes and tires done at this store. Work is always excellent.

Nov 07, 2024

Was happy to make a same day of appointment for oil change and tire rotation while passing through town, but the experience was not great. Total time in the store was about 1.5 hours. I waited in lobby, where store manager and team seemed very disengaged from work/customers. When I got my truck back the hood was not completely latched. Pretty scary to discover it bouncing around when driving away. Technician was also supposed to conduct an inspection, which all I received was an "all good", no notes... when I relatched my hood I realized my car battery terminals were wildly corroded and this was not mentioned or addressed. Unclear if tire rotation happened, was not listed on receipt either. Would not recommend!!

Oct 06, 2024

I’ve to bring my car in a handful of times (which is never a fun thing), but this Firestone always takes care of me! Liz and team are always a delight and make sure my car is serviced quick and diagnoses any other issues I have. Thanks again for all of the help yall!

Oct 06, 2024

So today I needed to get a car battery and this Firestone was just down the road in downtown Indianapolis. Called the store and they were able to get me in quickly. They had to get the battery from elsewhere and that went smoothly. Dropping the car off and within two hours it was ready. The service was polite and the quote was reasonable. Today this place did an outstanding job.

Oct 06, 2024

Store was welcoming. I was greeted by Liz. Liz was so great and helped me with my flat tire fix!

Sep 06, 2024

Perry was so nice and helpful. My car randomly wouldn't accelerate so I drove it to the nearest car shop which was Firestone. He came and checked the codes, filled up my tires and gave me advice. No charge or wait!!! I will for sure be going back here for his help

Sep 06, 2024

They were easy to work with, did a throough inpsection of the vehicle, charged a reasonable price, and were pretty quick. Great stuff.

Aug 06, 2024

Didn't reset engine light. Replaced ac and didn't properly charge AC. Manager rude to me on the phone and to my college age daughter. Asked Regional manager to contact me. No call. Stay away!

Aug 06, 2024

First, the location is perfect. Second, they can change the oil in a Fiat. I once took it to that 5 minute oil change place and they had to call someone to bring over a tool to remove the oil filter. Also, the price is right.

Aug 06, 2024

Monty and crew are amazing and knowledgeable. I had probably the best experience I've ever had with a chain-shop. They will treat you well. And! They have places to sit and do work!

Aug 06, 2024

Perry is so helpful and kind and not racist to minority customers.

Aug 06, 2024

The stars I gave were only for the staff at the store because they are always kind and trying hard. Maintenance is always done same day within a few hours. Every time I come in the staff always seems to be stressed due to the company understaffing shifts. Corporate has raised the prices for basic maintenance up high. I just needed a screw removed and tire patched in that spot and an oil change and it was $100 oil change and $40 for a patch. I only paid it because I need my car all week. I'd feel better about the price if the techs were getting a big chunk of it, but can almost guarantee that's not the case. Would also be nice to know the prices for basic things before arriving to the store.

Aug 06, 2024

This place saved my day They helped me with no appointments Right away Huge thanks to dean He is so kind

Aug 06, 2024

Went July 18th with appointment, 45 min later they had not touched my car while I waited. Dean was yelling at mechanics in front of customers. Avery got approval for me to come back Saturday for a free oil change since they didn’t even start mine with an appointment. Called before I went on Saturday and they couldn’t get it done because staff walked out or something. Called and confirmed a good time to get to done today and Avery confirmed 4pm. I sat for 40 minutes before asking about my car and was told it hadn’t been touched. No respect for my time or business to let me come in and wait when they know it won’t get done with an appointment. There also seems to be a girlfriend/friend of staff hanging out on the lobby. Unprofessional, rude, uncommunicative - skip it.

Jul 06, 2024

Firestone was very efficient. They repaired my car 2 days ahead of a schedule.

Jul 06, 2024

They were extremely kind and efficient. I had a slow leak in one tire. I know that with an all wheel drive SUV, if they can’t patch it I likely have to get four new tires and they could have easily charged me for four new tires and I would not have known the difference. They patched my one tire for $30 and they were wonderful, quick, kind, and honest. I’ll absolutely come here every time I need something that they provide. Thank you so much!

Jun 06, 2024

Twice I've called to see about taking my truck in and twice they've said we don't do that. They should probably take the complete auto repair off their sign. Very misleading.

Jun 06, 2024

Went in within the last 15minutes of closing time with a flat and they were so helpful. We were back on the road within 30 minutes

Jun 06, 2024

Your staff was very professional and courteous very friendly, I thought I was going to have to leave my car but they were able to get me in the same day and I was very very appreciative.

May 06, 2024

Communication was excellent and the staff was extremely patient and helpful throughout the whole process. I had to deal with an insurance claim and the staff kept me up to date every step of the way. When they realized I really needed my car they offered other solutions to get it back faster (due to the wait on the insurance, not due to anything Firestone did). I spoke with Jacob and Montey the most and I would give them 10/10 in customer service alone! Great job guys!

May 06, 2024

Didn’t have my tire in size but let me put my spare on for a flat that happened right off the highway ramp. Forever grateful. 🙏‼️

May 06, 2024

First of all. I waited an hour and a half for an oil change. I arrived at 7:00am for my appointment 10 minutes early like your company says. And also paid $120 for an oil change. did not receive any other service for that price not even air in my car tires or windshield wiper fluid. just oil in a filter. I would normally go to the dealership in Greenfield but I just moved to Indianapolis and thought I would give Firestone a try.

May 06, 2024

I'm from out of town and had a flat tire on a Saturday afternoon. They closed in 3 hours and still made sure to get my tire replaced and stayed after to ensure it was done. They are awesome!

May 06, 2024

Quick tire repair but a bit pricey.

May 06, 2024

This is a great place to get your car repaired. The service is unbeatable.

May 06, 2024

Amazing service, they worked around to get me new tires on a short notice. Would 100% recommend!

Apr 06, 2024

Both times I was there (once for all new tires and once for a tire repair). I found they were fast and thorough. Good staff, they even let me know of a little restaurant nearby to improve or lessen my wait time.

Apr 06, 2024

I literally was preparing to make a 3 hr drive when I came outside to a flat. I googled "tire shops near me"...I went with firestone for the name recognition.The guy who checked me in and the Tech understood my situation and literally got me on the road within 30 mins. I could not have been any happier and satisfied with my unplanned but needed experience at this shop.

Apr 06, 2024

Service reps were kind, timely, professional, and helped to make the best choice in services. I have been coming to this location for a few years now due to the great service and friendly faces.

Apr 06, 2024

Very nice people, !! Clean store, convenient neighborhood location..