Firestone Complete Auto Care

Dec 04, 2024

LIFE HACK This is my not-so-secret favorite place to get tires, alignments, brakes, and "all things Firestone" taken care of easily and directly. They are in a great location minutes from everywhere. I have found that they get the job done correctly the first time, and as a bonus while waiting are located within strolling distance to food and shopping.

Nov 30, 2024

Good friendly service. Price was as expected and waiting in store was convenient

Nov 07, 2024

Excellent place, very professional and friendly

Nov 07, 2024

This is my first time here and I was served by a very friendly person.

Oct 06, 2024

I came in Castleton Firestone without an appointment and I was able to get in and out in a reasonable amount of time. The service was great!!

Aug 06, 2024

Quick service. But I had them check my brakes due to grinding, and was told that my brake pads were in decent shape. I was also told that I didn’t necessarily need new brakes right now (though I was prepared to pay). I got a second opinion elsewhere. They inspected the brake pads and showed me they were down to the metal and I needed new rotors. Not very thorough on inspections.

Aug 06, 2024

Took in my vehicle months ago to recharge my AC, it worked for a few days and started blowing warm air. I called numerous times and had it brought back in. I was told the charge was okay and nothing was wrong or that the weather wasn't hot enough to effectively test my air conditioning.... I brought it back on days it rained, and a day it was over 90 degrees. Still the same outcome, they had my vehicle for a few hours. I'd pick it up and they'd tell me my vehicle was fine and they didn't notice a leak and it was above factory standards for freon. Fast forward to today, my freon was out completely which means... there was a leak. There was green freon dripping from the line. My AC was blowing nothing but hot air after only 3 months. I wasted $700 for a terrible recharge, told there wasn't a leak, and yet I saw visually with my own eyes, freon dripping from a line. To say I'm disappointed is an understatement. Over several trips to this location, and several times being told my air conditioning was fine. It wasn't, it only blew cold air for a couple of days, I believe they never even checked because even sitting in my driveway running for over an hour, the AC never got cold. I drove to Florida and it never got cold, the vehicle vlew hot air and they did nothing to help after I paid them to recharge my system. I find a leak, and still they did nothing to fix it. I will never be coming back to Firestone.

Jul 06, 2024

I came in and explained what was going on and your rep came out to the car and took charge. This location was very friendly and addressed all of my concerns. Received my car back today and it is driving better than it ever has. Thank you for your fast and friendly service!

Jul 06, 2024

Made appointment online and got there 20 minutes early and was informed that they rescheduled it without a call or email.

Jul 06, 2024

Personnel was knowledgeable and courteous. I will make this my new first go location for future automobile maintenance and repairs.

Jul 06, 2024

Rude , slow and always ready to replace whole system instead of fixing the main problem

Jun 06, 2024

Been dealing with a battery issue since Dec. I'm finally happy with out come and didn't break the bank

Jun 06, 2024

Went in due to braking my control arm and was called about 5hrs later with notes on my car along with the repair cost .. $6000 to fix all the issues with her . I told them I could not afford that and I would pick her up the following day . Got a tow and went to a different shop where I got a low cost and my car is in perfect condition, as she can be for an ‘09 . I also had called my mechanic cause I’m not from here and was told that I was being ripped off, which is not great to hear ! I believe it was also somewhat of me being a woman . With all that said, I will not be coming back .

May 06, 2024

Danny was great! I went in for a tire rotation and follow up on services that were performed on my vehicle, not even 6 months ago. Back on 9/9/23, I took my vehicle in to have it looked at due to shaking that was happening once I reached 60 mph. I had brand new spark plugs put into my vehicle just one week prior to taking it to Firestone, as I continued to get a reading for the code P0304 misfire. Upon taking it to Firestone, I was told, I needed to have new spark plugs, ignition coils and a fuel system cleaning. I advised the spark plugs were new and when I asked if I could see the spark plugs, they removed (the ones I just purchased) I was told the tech already threw them in the trash. I was also charged $16.99 for a battery corrosion package, that was never mentioned to me. I saw it listed after the work was done and paperwork provided. When I asked about it the store manager, just apologized. I am now having the same problem with my car once at 60mph and no warranty offered. I was also told to go to 1 of 4 recommended shops to have a "real fuel injector system cleaning" done, as they didn't do them, but I was however still charged for a fuel system cleaning. The manager, did however state, he would reimburse me for this, if I had one of the shops he provided do the fuel cleaning service. I am not sure why they even supposedly did the work, if it was not something they do. I am basically out of over $1,000 for work completed by Firestone that did not resolve the issue.

May 06, 2024

I had a series of repairs needed across both of our vehicles and Myk took the time to walk me through what was needed and why. I appreciate that the team is always quick to answer questions and everyone is a delight to deal with.

May 06, 2024

I took my vehicle to this location because they accept the coverage I have on my vehicle. In addition to the work I needed done on the suspension, they told me I need new tires and brakes. But I was unable to afford those repairs at the time. When I picked up the vehicle they stated it was still wobbling when driving but that it's due to either the tires or brakes that needed replaced. Fast forward a couple months later and I got a flat tire. When I took it off, there was a HUGE bald spot on the tire, undoubtedly caused from the suspension issues I had had. So why did they not tell me about it?!? Then, I had a brake inspection done at a different shop and was told I still had half the life left on my brake pads!! Overall, I just don't feel like these guys were honest. I have had no issues with the work they did do, but I have an icky feeling and won't be returning.

May 06, 2024

Staff managed to fit me in same day! They were professional, friendly and provided excellent service.

Apr 06, 2024

Myk and Danny were both very friendly and helpful. They didn't try to sell me something I didn't really need or give me any scares that would make me worry about my car. My car is older and the team there takes very good care of my car. I will continue to bring my car to this shop because of the great customer service I receive when I go there. Thanks guys!!

Apr 06, 2024

This is the best store when it comes to doing anything on vehicles. Everyone is very friendly and helpful and they explain everything to me and a break it down if I don’t understand. The manager Myk, is the best! I never had a problem with him, nor any of his associates. They are very friendly and professional. I never seen anyone so helpful like them at this location. I had recommend a lot of my friends and family members to come to this location because how Myk and his crew is very helpful and pleasant to be around when it comes to getting their vehicles taken care of. This is the only location that I would go to honestly and my friends and family will only go here also too.

Apr 06, 2024

Myk is very friendly and a good person. Makes me feel like I’m taken seriously and doesn’t make me feel like he’s just trying to get every cent out of my car. You can tell he’s trustworthy which is hard to find, especially when it comes to getting your car fixed. As a woman and especially on the younger side it is important to be able to find trustworthy people to help you with your car.

Mar 07, 2024

I am commending Danny, Firestone representative, for the quick, patient, and professional service. I had a blowout as a result of encountering a pothole. Danny received my towed car and coordinated all the necessary repairs while thoroughly providing estimates for the repairs. Danny had my emergency wrapped up in a few hours. Thank you, Danny, for your competent service! In the words of Arnold S., the Terminator, “I’ll be back!”

Mar 07, 2024

I stopped in to simply get my tires rotated because of some ongoing issues of diagnosing a problem having a bumpy ride. Getting rim bends repaired, having balance and rotations at other locations, ridiculous suspension repair quotes from another Firestone...so I voiced my frustrations to Myk who took in all my info. He understood the issues and frustrations and took action. I left with a better set of tires than I came in with (which I think ultimately were the problem, they were barely used) and now I have a smoother ride. As a customer, I greatly appreciated not just his full transparency, but his overall attitude in helping me. I highly recommend this specific Firestone. I cannot say the same for others. Myk was fantastic.

Mar 07, 2024

The whole team worked to get my issue resolved in a timely manner. I have found a new location to service my vehicle. Would totally recommend this location for anything you need.

Mar 07, 2024

Was a long time Nora customer (even after moving) but switched to Castleton and am very happy. Myk and his crew are excellent and I never worry about getting over charged or if it will be fixed right. They do a great job and cannot recommend them enough.

Feb 07, 2024

Danny was extremely helpful and transparent with me. As a woman, I’m often dismissed when it comes to anything auto-related, but that, thankfully, was not my experience today. He listened, respected me, and made sure I wasn’t paying for repairs I didn’t need. 10/10 will recommend!

Feb 07, 2024

Great experience recently with this store. They took the time to explain my car issues and next best steps. Mike and his team are fantastic. I’ll be coming back for future maintenance.

Feb 07, 2024

They gave me a very warm welcome and they had me in and out in no time.

Jan 07, 2024

Danny and his tech were the only ones there today. The other techs called off or didn’t show up. I got to say I’m thoroughly impressed. They got me in and out for my alignment and it came back way better than the other shop on Nora Plaza. These guys are good. I appreciate everything from them. Thank you.

Jan 07, 2024

Mike is an awesome manager - been struggling to find a dependable location for car services - so to find one w/ great customer service as well! Will be back.

Jan 07, 2024

Myk super cool guy, made me feel like family during a stressful situation. Best flat tire experience ever!!!

Jan 07, 2024

This Firestone used to be a good place to take your car. Avoid a worker named Daniel at all cost. Not only did he give wrong information, his professionalism and integrity is questionable if not lacking. Daniel is not a good listener, which caused both parties to waste time and caused me to spend money on something I had done already because I didnt get what we agreed on which i found out when I arrived to pick up my car and to find out what was going on.(since I was put on hold 4xs and for long periods when I called) When I realized all the silliness and unprofessional I told Daniel what I thought we agreed on. All he did was updated my account and auto checklist while I was standing there but work did not get done. Integrity is gone at this location, unfortunately. Auto owners beware. Either way it was the worse confusing experience I ever had here. 😟

Dec 07, 2023

I always have a great experience at Firestone. The customer service is amazing. They give me a breakdown on everything I’m having done to my vehicle and why it’s needed. I thank you all for taking care of all my maintenance needs

Dec 07, 2023

Myk is the most amazing individual that has ever helped me! I will only ask for him when I go to this location. Great customer service!

Dec 07, 2023

The customer service here is top level! Myk handled multiple customers like a pro. He was friendly and helpful and thorough. He made the process super easy on us too. Highly recommend!