Firestone Complete Auto Care

Dec 06, 2024

I caught a flat on my way home the other day I called the store to get pricing to take it in the morning since the store closed in 10 minutes. To my surprise not only did they have the tire in stock Dean told me to come in and they would get me back on the road that same night. Moses was quick but thorough changing my tire and I was in and out in less than 30 minutes. I really did appreciate them not having an attitude or denying service even though it was so close to the end of their day. Thank you again guys you gained another customer

Nov 30, 2024

Caleb was great. He explained my vehicle issues thoroughly and helped me prioritize them.

Nov 07, 2024

I went in around 530 on a Friday a couple weeks ago due to my tire about to blow * you could see the wires **and living over an hour away. The one person that was working could have cared less. Told me they wouldn't even be able to get me in till Tuesday without even looking at my car. I understand most places are short staffed but the lack of empathy of your employees is disgusting. Anyhow I was able to take my business elsewhere and purchased 5 new tires and a rim. So thank you for your poor service I was able to get back on the road and will never use firestone tire again.

Nov 07, 2024

Scratched the hell out of my rims putting new tires on. Figured two new tires the car would ride better, nope. Much worse, they could have cared less.

Nov 07, 2024

The experience was great. CALEB provided exceptional service. I went in for a battery replacement. We had some issues with the battery and Caleb was very professional and patient. I would definitely recommend their services. A+

Sep 07, 2024

I have utilized this location twice now this year because I work close by. I have been treated like I have been a customer for years. Dean is absolutely GREAT! Having your car worked on is never fun. This location in my opinion knows all about customer service. Thank You!

Sep 07, 2024

Little overpriced but the customer service was top notch. Prices weren't there fault. Just didn't carry a lot of tires that would fit my work truck

Sep 07, 2024

Professional and Service focused staff

Aug 07, 2024

Way over priced and so expensive

Aug 07, 2024

I came here to get my tire patch. 30 bucks. Awesome thanks for the help Mike. Edit. I have now begun to use this shop now for everything. Great service. Priced right.

Jul 07, 2024

I rarely leave reviews. This was a really bad experience. I had nail in left rear tire. I scheduled an appointment. 2 hrs after I got a phone call that they couldn’t patch the tire because the nail was “too close to the sidewall”. I had to leave for a business trip so I agreed to replace. They tried to sell 4 new tires I agreed to do two back as I have AWD. They said it would be ready by 1pm. I called continuously throughout day and had trouble contacting the office. I showed up in person and had a hard time communicating with anyone. 5pm rolled around and I was informed they forgot to get to my car. Needless to say, I didn’t make it to South Bend and the staff seemed to be apathetic. I took my car to Belle Tire and they patched the tire free of charge within an hr of arriving at 6pm. I’m thankful I didn’t have Firestone manage my tire installation and would not trust them with my vehicle again! I also noticed that the team had a running tally of upsells on the wall. Seems they engage in this behavior often!!!

Jul 07, 2024

It seems like you could trust the people at the front desk. The expectations were discussed before work. I thought they would run a check to see if everything was working correctly. That was my understanding. They were suppose to check fluids, not just the brakes and tires which were obvious problems. After the desk person said I should take advantage of the credit , no interest for 60 days, I was approved and I thought that was great because I could pay bill off in two months which would work for my budget. Then, the work was done and I couldn’t use the credit. I had to walk home without my car because I didn’t have the money to pay for it. Do not go here, find a more reputable repairman.

Jul 07, 2024

The staff was polite, communicative, knowledgeable and they did only what was needed. I felt taken care of in a very timely fashion.

Jun 07, 2024

Always an outstanding experience . James and his staff are very thorough, honest and timely in their support of the maintenance of my vehicle. I trust them with my business .

Jun 07, 2024

Always great service! Work is done correctly the first time, not pushy at all, and staff is professional and polite. I have brought my car here for years and no plans to go elsewhere.

Jun 07, 2024

Store Manager James went above and beyond to help me get both my headlights to work. Need was urgent to have working headlights! Told him that JL refused to do it, and James took the time himself to install for me on the spot, so I didn't have to return on Sunday when the techs are back from vaca. He also helped me save 30 bucks by appying for store cc. Glad James replaced former mgr. I live within walking distance and don't have to go to the Castleton Firestone anymore!

Jun 07, 2024

The manager was friendly and efficient. The work was done promptly and even though I forgot to mention that I was getting a dashboard reminder that scheduled maintenance was required, the service people rotated the tires and did a courtesy check in addition to the oil change and new windshield wipers that I had requested. Great job!

May 07, 2024

As someone who knows very little about cars/tires, James was able to help me out tremendously. He got me in the same day because my tires were dry rotted(oops) & made sure I was taken care of. Thank you James, I will be making this my new car shop :)

May 07, 2024

James and his crew were nothing but exceptional. He made sure he got me the best deal. I highly recommend James and his team.

May 07, 2024

James was very professional and understanding even with my frustrations with issues I had after work was done on my vehicle. He did not give up and had his master mechanic diagnose the issue which was fix on the spot. Master mechanic was top notch. I have read reviews below and not only agree but too witnessed his professionalism and attentiveness with other customers as they came while I was waiting.

May 07, 2024

Very professional, knowledgeable, reliable, friendly, very clean and fast service …. James who is the store manager does a great job, he is the model for great customer satisfaction. It is my least favorite thing to deal with being a single female but he really made it super easy and made sure I understood exactly what needed to be done to get my vehicle running safely again. I appreciate the customer service, I recommended this location and I will personally be back for future maintenance.

Apr 07, 2024

Fast, courteous service at a reasonable price.

Mar 07, 2024

I kept being told my car was almost ready. I found out later that the work had not even started. I called multiple times and finally walked into their store. I was then given another excuse about why the work had not started. After that the manager/sales person tried to sell me things I know for sure I did not need based on the services I had previously purchased. Basically, I have lost a lot of trust in this location and do not plan to return at this point.

Feb 07, 2024

Honest, polite and very helpful!!

Feb 07, 2024

Thank you James & the whole team at the Nora Firestone! Great, speedy service served with a smile. You guys are winners.

Feb 07, 2024

Very kind and thoughtful service

Jan 07, 2024

One the nicest firestones I've been to. Ebony was very helpful and explained everything well. The mechanic was also very thorough with his job.

Dec 07, 2023

Great service, got price ranges , didn’t take to much time , helped me as much as possible thank you !

Dec 07, 2023

I came in today to get new tires put on my son's car and this was my first time ever going to Firestone. They were short staffed so my wait time was a little longer but the whole staff was amazing and the manager James(i believe) took great care of me! I will most definitely return in the future!!

Dec 07, 2023

I was given a 2005 Jeep Grand Cherokee recently ... it is in great condition but it did have some issues. I brought it here to the Firestone store in Nora. James, the manager at this location, and Aric, the Master Mechanic, were great to work with and did a very good job on my vehicle. I am a woman who doesn't know much about cars and both were respectful, kind and patient - explaining everything to me. Work was done on the brakes, new tires/tie rods and an alignment. I am here today for an oil change. As I sit and wait for my vehicle in the lounge, I am watching James treat every person that comes through the door with respect, kindness and a genuinely caring attitude. Believe me, that goes a long way in today's world. I would highly recommend this place - so very thankful that there are still people like him and his staff who want to do the very best for each and every customer!

Dec 07, 2023

James Caulder has really turned this store around! He and his team gave us a great customer service experience! Thank you James and team!

Dec 07, 2023

James is new to the store and has been honest about what the shop can and can not do and has worked me in. Positive experience all around.

Dec 07, 2023

James, the store manager, was so helpful and efficient in helping us replace our old auto battery. He made it fast and gave super service. Thanks so much James!