Firestone Complete Auto Care

Nov 16, 2024

terrible service. go elsewhere

Nov 07, 2024

Extremely dishonest. When scheduling my appointment I spoke to the manager, asked for a check engine light diagnostic, a brake inspection, and an oil change. He explained that the engine light requires a diagnostic but he could take care of me the next day. The next morning I dropped off the car and again, explained to the manager what was needed. Later, when picking up the car I find that only the oil change was completed. The manager acted like this was the first he had heard of the other two requests, despite us talking about it TWICE. He said they didn’t have the diagnostic guy in to do the engine light today…If I had been told this upfront I would have gone somewhere else instead of having to take off work and arrange a ride etc to drop it off and pick up just for an oil change that takes 10mins elsewhere.

Nov 07, 2024

Have went twice to ask for an appointment and both times I was quoted over double of what alternative places actually charged me to fix what was needed. Ladies don’t go by yourself! Maybe if you have a man with you they won’t ask for over double of what their competitors ask for to actually make the fix.

Nov 07, 2024

I was treated so rudely that I turned around and picked my car back up after dropping it off. If you are a woman just go anywhere else.

Nov 07, 2024

Terrible customer service

Nov 07, 2024

This has been the worst experience. I spoke with Chris at 7am about dropping my vehicle off to be examine. I told Chris that my “service power steering light” came on, which cause the traction light to come on as well. I asked if I could be seen. He told me to drop my car off and they will complete an inspection. The inspection will cost $12. He would see if the power steering part needs to be replaced or refilled. However, nothing would be completed until he provide me an estimate. I dropped the car off at 9am with a pickup time for 3pm. Around 12:30pm, I called for a status update. I was told the car is being inspected right now. I finally received an update around 2:18pm. Chris discussed EVERY issue but the main reason why I asked my car to be inspected. He proceeded to tell me if he knew the light was on, he would’ve told me I need a complete diagnostic test. THIS WAS A LIE. I told him everything before scheduling the drop off. He wasted my entire day. He obviously got me confused with the customer he service before me. This customer requested his breaks and rotors be repaired. Chris tried to convince me I needed the same thing, including a wheel alignment. However, I was seen at another Firestone location 2 days prior for a wheel alignment. Chris was not aware of anything going on with my car and provided inaccurate information. His lack of awareness and accountability during the call is the reason why I will no longer be using Firestone service

Oct 07, 2024

Really satisfied with the job and the customer service at this location. Chris was communicative and very helpful. I’d bring my vehicle back to this location for service any time.

Oct 07, 2024

Thank you Steve, Eric and Chris

Oct 07, 2024

The manager there was awesome - really good salesperson and took good care of me. Got my car in quickly to patch a tire + do an oil change. Will certainly be back. You should promote that manager

Sep 07, 2024

The store accepted oil change walking and got me out within 2hrs. Great service!

Sep 07, 2024

They are so thorough. Don't intimidate you to make repairs. Always willing to help you find the best solution. Won't be going to any other location. Ask for either Chris lol.

Aug 07, 2024

Chris and his team were extremely helpful after my Audi went into limp mode. I was directed to this store on behalf of Carvana. Chris informed me of what the store had experienced with other customers that brought in cars from Carvana which helped me pursue repairs confidently and prepare for the worst case scenario. Luckily, everything was covered under my warranty with Silver Rock but I was prepared to front the cost if I experienced pushback like Chris had seen happen to prior customers. He also explained my car's systems and what the issue was simply and why he recommended it to the dealer. Having my car breakdown was very stressful but I felt more at ease after having the team at Glendale take a look at it. I would definitely bring my car back to this location and recommend it to other car owners.

Aug 07, 2024

Prompt, efficient service. Love being able to take my car to one location that handles complete car care and maintains a history of my vehicle's service.

Jul 07, 2024

Excellent

Jul 07, 2024

I always get friendly service at this Firestone and find them to be professional. This is my local go to place for most car issues.

Jul 07, 2024

This is my go to stop for all repairs and maintenance. If the customer service wasn’t a plus the many discounts they offer are top tier. I feel so comfortable leaving my car at Firestone.

Jun 07, 2024

I couldn't have asked for a better experience. Big thanks to Mike for taking care of me!

Jun 07, 2024

This is the best Firestone in Indianapolis Chris the manager is so professional he will put you at ease with his customer first managerial style

May 07, 2024

Chris K was very helpful with my car service today at making sure my car was ready for the road.

May 07, 2024

Chris did a wonderful job informing me what’s best my truck and how to maintain my truck to last for long time . I definitely will be back👌🏼

Mar 07, 2024

Came to Firestone keystone 2x as last minute option when other mechanics fell through love the customer service and from what I can tell work was excellent...we will see if it holds up on this 15hr drive and relocation to Texas I'm pretty knowledgeable about mechanics and my truck so I ask a lot of questions Nate and Mike were very patient and kind and jolly thank you for easing my mind and reassuring me that I will not break down on the way they took another of stress off of me

Mar 07, 2024

I have had nothing but great experiences at this location, Staff are friendly, good communication, they take time to explain the situation and answer questions and most importantly they are very honest and do great work.

Mar 07, 2024

I was charged for work that wasn't completed. I had to call the corporate office. Poor business practices.

Mar 07, 2024

They were extremely fast and I never felt talked down to as a woman, which has happened in other places.

Feb 07, 2024

I've never had a issue with the staff always friendly and polite and get my car in and out on time Chris and the staff are great.

Jan 07, 2024

Excellent service! I was kept informed of progress. I did not think I would be there for over three hours as I would have made arrangements. All is well as my car is like new with 134,000 miles on it! Thanks Firestone!

Jan 07, 2024

I went here for the first time for an oil change and tire check. They were very professional and very quick and the price was reasonable. I will be going here regularly for my car care. Update: quick and professional service every time! I will continue to bring my car here.

Jan 07, 2024

Professional staff and work was completed on time!

Dec 07, 2023

I always have great service and the staff is very friendly. I've dealt with Brendan and Chris the most and they are very knowledgeable!

Dec 07, 2023

I did not have a good experience. I feel like they took advantage of me. I was not happy with the result of their diagnosis. I feel that they were not thorough because the issue with my car was not fixed. I got two opinions from two different car repair places and they both gave the same diagnosis. Firestone says that they did not see that issue, so I believe that they did not actually do any diagnostic testing, but I was charged for it and the problem was not fixed. I will never go to Firestone for any repairs I may need.

Dec 07, 2023

I picked up a large screw in my tire, and started losing air quickly. I pulled up to this Firestone store not long before closing. They let me know they were about to close and likely couldn't help until tomorrow, as only one attendant was still working. When I told them that I would be stranded, they got me in and were able to patch the tire quickly. Great customer service!

Dec 07, 2023

Thx got in and Out good job