Firestone Complete Auto Care

Dec 01, 2024

Honest. Fast. Competent.

Dec 01, 2024

was able to come in day before thanksgiving and was helped right away on getting four new tires. i asked if i could also have a brake inspection done which wasn’t initially apart of my appointment but they were very accommodating to that. Friday morning I was notified about the brake inspection and was set up to get a full brake job. they also added in some holiday promotions that firestone had going on that i was unaware about, and called me right away once it was done. I was also able to have my partner pick up my car as i was working, which saved a lot of stress! i was also quoted a much more affordable amount than at the dealership, and was fully aware of what i was paying for with the invoices they emailed me, and updated according to any changes. i was never surprised with any costs! All the gentlemen i spoke with on the phone and in person were very pleasant, and straight to the point! and my car drives great again! thank you!

Nov 29, 2024

I wish I could rate higher than 5 stars. I have been going to this location for basic services such as tires, oil changes, etc for a few years. I started hearing a strange noise from my vehicle and called yesterday (Monday) morning around 9 AM. Mitch told me to bring it over and drop it off. When I arrived the whole waiting area was full, but they still were able to inspect my car and give me a full report and quote by 1:30 PM even though I did not have an appointment. My car needed A LOT of work done. I told them that I had an important road trip to do Wednesday morning and they assured me they would have all the work done by the next day (Tuesday), and as promised, it was done by 5 PM Tuesday! I’m so grateful that they were able to fit me into the busy schedule and ensure that I’m able to do my trip safely. It’s never fun to have to pay for car repairs, but I’m very happy with how I have been treated at this location and will continue to go here for any future needs.

Nov 29, 2024

Walked in for an oil change, was told price but said wait, let me check something..,he found a coupon and reduced my oil change. He didn’t have to do that and I am thankful for his help.

Nov 22, 2024

Best service I ever had in my entire 45 years this is crazy work very clean lounge area & restroom very organized and super dooper fast this is crazy work. The service guy is very calm and helpful, a lady came in with a nasty attitude im talking she came in on 10 his calm and professional Persona calm her down asap she even started smiling 10 star 🌟 🌟 ⭐️ 🌟⭐️🌟⭐️🌟⭐️⭐️👁👁 this is crazy work. Sun Nov 16 2pm

Nov 22, 2024

The gentlemen that I dealt with were friendly and knowledgeable. They treated me fair, and I'm happy with the service I received. I will go back if the need arises.

Nov 06, 2024

I got in right away and 6 hours later as promised the valve cover gasket kit installed and 6 new spark plugs installed. Engine with 160 K runs like new! Little expensive, but I received my 15 % discount. Also rotated, balanced all 4 tires and checked my alignment. Whole car inspection and everything checked out OK 👍!

Nov 06, 2024

Nothing worse than an unplanned issue with a tire. So without an appointment, I was still able to get service and repair done quickly. Thankfully for Road Hazzard protection, the tire was not costly and they did find other issues to address after their safety inspections. Spent more money than expected but only because I addressed all the issues they found that day. I was glad to get a safe for me and the road vehicle that same afternoon. Thank you Phylyp and Firestone/Bridgestone!

Oct 06, 2024

Always great service at a fair price.

Oct 06, 2024

I had no appointment and was done in an hour. Oil change, tire repair and alignment. 👌 The staff was professional and knowledgeable on my cars issues. They completed the service faster than estimated. They showed me why I needed an additional service of a Alignment. They also added the company online discount before I asked. The only item they missed was placing the service sticker with the mileage for my next oil change. Without the sticker I need to remember the mileage for the next oil change.

Oct 06, 2024

Was charged for a complete auto inspection when I just wanted the brakes looked at and a tire rotation. I asked to be texted with updates since I can't take calls at work. I was called. I was assured twice that the tires would be rotated. They weren't.. the 'complete auto inspection' was to include an alignment check..if one was done.. I have no proof.. but it was an extra $21.99. When I lived up the street I went here because it was close.. I ended up going to a different Firestone to get tires because this location didn't have them. I only went back to this location because I work at Town center. I'll find somewhere else to have the rear brakes done and the tires rotated.

Sep 06, 2024

Appointment was for 9. Vehicle was not taken back for over an hour after I arrived. No communication and no transparency.

Sep 06, 2024

Everything about using Firestone is easy especially when trips to a vehicle repair shop where you likely have to spend hundred of dollars is usually not pleasant. Everyone there is friendly, explains everything fully (and dumbs it down for me when necessary). In my experience, they're honest too. Being a female going into a car repair shop, I expect them to add things to do to my vehicle that I would have no clue if it was necessary or not - but I haven't felt that they do that. The first time I went in for brakes and they recommended I replace one of my tires sooner rather than later - 3 months go by and that tire was flat & not repairable so I took my car in and got all 4 tires replaced at a reasonable price- SAME DAY.

Sep 06, 2024

Excellent customer service - courteous and professional.

Sep 06, 2024

First time here since I moved from Orlando and it is difficult to get a place to make an oil change to my car no matter that it is super short excellent and I arrived an hour before the store closed and they managed to make the oil change and they rotated the tires 🤌🏻

Sep 06, 2024

Matt is the best come see him for all your cars needs. 💜

Aug 06, 2024

I love these guys. I’ve been back three times since my first visit, just trying to fix up this old clunker I inherited. They are very kind and thorough. That said, the service is verrrrry slow so don’t come here if you need something done in an hour, but just know they do what they can to make sure it’s done right the first time and at prices that are, at the very least, much better than what the dealership will quote you. I came to them because the dealership wouldn’t have a part installed for at least three days and I needed it installed by the next day and they went above and beyond to get it done AND for half the price quoted by the dealership. I’ll come here as many more times as necessary, and I recommend you do too.

Aug 06, 2024

Mitch & the guys took great care of my vehicle and replaced the a/c for me. Thanks!

Aug 06, 2024

Our car had an issue on I-95 headed from St. Augustine to Charlotte NC. Came up as an alert for something wrong with the alternator. Was somehow able to make it to this Firestone location. We then we able to get into a bay and get service despite not having an appointment and in an emergency situation. The workers were working diligently despite the car being very overheated as we were driving in FL in the middle of July. Had one issue that proved to be a bigger issue that left our vehicle unable to drive. Next day at 8 am with the correct part the mechanic was able to work on it. We were back on the road taken care of and all paid by 9:45 am. A very special thank you to Neftali Colon for working diligently and getting us safely back on the road.

Aug 06, 2024

Our car had an issue on the highway, at first suspected to be an alternator failure, which was confirmed, but an A/C Compressor failure was also found. Although we pulled in at 1300h, the car was diagnosed quickly and nearly all work was completed by the end of store hours at 1800h. Neftali Colon, our mechanic offered to even stay late and fix the problem so we could drive the 600 miles left that day. We declined, and he instead made it his priority in the morning to get it fixed as soon as possible so we could continue our journey. Everyone there was very nice and the waiting facilities were nice, especially while waiting for an alternator and A/C Compressor replacement.

Aug 06, 2024

Serviço profissional e preço bom.

Aug 06, 2024

So I was there 2 weeks ago using our radiator. They got it fixed. However, now here we are 2 weeks later and the radiator fluid was low. I was nowhere near this Firestone but I called and they just said hey just dropping to a nearest Firestone so I did that dropped into the one on University. They were not willing to take 5 minutes out of their day to even just take a look. So I drove all the way back over to the South side which I live on the North side to this Firestone these guys took 5 to 10 minutes out of their time out of their busy schedule to look at the radiator fluids and reassure me that there are no leak and explain what happened. I feel like that 30 to 45 minute drive across town was worth it with the customer service that this Firestone provided. I do not have any plans to ever go back to the Firestone off University. The customer service sucks.

Aug 06, 2024

They diagnosed the problem and had a fantastic solution. Fantastic Service! Representatives were very nice and helpful. All of this happened in the most busy Firestone I have ever been to.

Aug 06, 2024

Was good timely service to replace my chopped tired but unfortunately no employee ever smiled. I kinda felt like they were tired and/or just doing me a favor lol.

Jul 06, 2024

Satisfied with the service, very unsatisfied with the charges. Absurd to charge me $180 for labor on a headlight repair that took less that 20 minutes, and not mention this price to me before doing the work. I would've gone elsewhere or figured it out myself had I known. $225 all in to replace headlights is insane.

Jul 06, 2024

I’ve came to this location on two separate occasions to have my tires replaced and left happy both times. Great customer service from James & Mitch.

Jul 06, 2024

Mitch the Mgr did amazing job taking care of me! He corrected a situation that was gonna be a 1star review and his leadership turned it into a 5 star review! First time customer will definitely be back!

Jul 06, 2024

My tire from my Tesla blew out. The size that my car requires are not easy to get. They located the correct one, accommodated my car immediately and not only did they brought the correct one, but also the all season that I preferred (I travel to the north often). In less than 24 hours the job was done. They were attentive and very friendly. Their service was above excellent, above and beyond. Thank you!

Jul 06, 2024

Thank you for the alignment. I really appreciate the fact that my steering wheel is perfectly straight.

Jun 06, 2024

I didn’t have an appointment but got there at 7am. Ransom was honest about there being a wait. Within the hour my car was in the bay and I was told of the issue. Ransom worked out a deal and Chelsea and team hustled to get it done.With Mitch at the helm, kudos to this crew.Much appreciated! S. Brown

Jun 06, 2024

I had come a few months ago for a full inspection and I was assured everything was fine and my car was in good shape. A very stark contrast to what they are now saying that I’m way more than a few months past due for a bunch of things… which was the purpose of my previous visit. By the time they were able to tell me all of this it was closing time so I wasn’t actually able to get any of it done. Which by the way they have yet to update their hours after several months. Even on the website you’re able to book an appointment for 6pm when they close at 6. Not very transparent or courteous to the customers time who are making the trip over there just to find it closed.

Jun 06, 2024

On the internet it still says on Tuesdays Firestone in the Sant johns town center closes at 7pm. Once we got here 35 minutes before 7pm to get help with a tire it was hand written that they close at 6pm. This needs to be changed online so that people don't get disappointed and confused.

Jun 06, 2024

Unfriendly staff, poor customer service. Had an appointment at 10am for oil change, tire rotation and balance.. Was told it would be an hour to an hour and a half . Two plus hours later still not ready. Will be looking for a new place.

Jun 06, 2024

Worst service and rude!