Firestone Complete Auto Care

Nov 22, 2024

I wish I could give more stars!!! Mark was amazing! I had an appt and within 30 mins my car was being serviced. Mark didn’t try to over sell. He listened to what I wanted and got my vehicle serviced! He managed the lobby well and his customer service is top notch!!! 15/10! I definitely recommend him and this location!

Nov 06, 2024

Didn't go here. I was only looking for future options

Nov 06, 2024

Remarkable staff, and mechanics! Trusting someone with your car, is almost trusting them with your livelihood, and they have earned my trust, thanks guys🥰

Nov 06, 2024

Would give a ZERO star if possible. Took car in for brake job ended up a car that had the same brake issue, engine that jump timing, check engine light, no A/C and brake light won't go off. That's all visually wrong so far. The GM of Firestone says it's not our fault we got a bad part from ford twice but we can try again but it'll be another week or you can come pick up your car. Already had it for 2 weeks later. They took no responsibility and gave no solution. PLEASE DONT TRUST THIS PLACE WITH YOUR CAR *****UPDATE***** car is fixed thanks to DUVAL FORD. The parts firestone claim to have replaced were found to be bad and had to be replaced. Making one wonder did they ever really replace them in the first place... STAY AWAY FROM THIS PLACE. FIRESTONE on Normandy Blvd. In Jacksonville

Nov 06, 2024

good job

Oct 06, 2024

Corey, Freddie, Mark all did a great job on both of my vehicle repairs in the past. They are all very polite, knowledgeable and communication was great with every service request!

Sep 06, 2024

Consumer beware this place is extremely high. I called this place to get a quote. Needed a new brake caliper, new rotor and new pads installed on the rear driver side on a 2000 chevy 1500. I was quoted almost $800!!! That is absolutely highway robbery! Ended up doing it myself in a couple hours and spent less than $300 in parts. If i could give this place no stars I ABSOLUTELY WOULD!!! I will not ever take any vehicle to this place nor would I recommend them to anyone.

Sep 06, 2024

This company has done nothing but help me. Reasonable pricing and a straight forward approach. I will continue to come here first with any problems or general maintenance and I will recommend them to my friends. Thank you always...:)

Sep 06, 2024

Very quick service and my tire issue was resolved promptly!! Highly recommend this tire shop.

Aug 06, 2024

Awesome

Aug 06, 2024

My go to place for repairs. Great customer service and they get the Job done.

Jul 06, 2024

They did a great job. I am happy with my tires, the price and the service.

Jun 06, 2024

I had a tire that was flat to the ground and I live 30 minutes away. Other places told me they didn't have time to help me that late in the day but not Firestone. The woman I spoke with said come on in and I did. They had me out the door and on my way home after a long day of work in one hour. Very grateful.

Jun 06, 2024

Very respectful and really appreciated the kindness .

Jun 06, 2024

Wasted my time lady told me it would be one price on the phone like max $589 and set an appointment then I get here on my off day that I normally take to sleep in my boy for them to tell me they can’t even get the part today. They needed my vin which I could’ve have over the phone to know what to get so completely wasted my time then told me $629 for the price and can’t get the part until late next week. Definitely don’t recommend Midas just said they can get the part same day and do it today for cheaper smh

Jun 06, 2024

Car was not repaired. Work perform was not warranted and authorized to fix my car. Very poor communication

Jun 06, 2024

Had to get a new battery installed and had a few minor things like a oil change so asked about new tires and a full bumper to bumper inspection found needed new breaks too .So new tires Balanced and aliened,New breaks, new battery, oil change and full inspection and will taxes and fees applied a total cost $1795. We had been shopping around for tires already and best deal was $1200 just for tires and that's just tires no nothing else and not the best rated either . Firestone we got a 70k mile set of tires for $800. and all that work took less than a 45 minutes Amazing Nice facility too .The waiting room was nice Thanks Mark and Danni the two who handle everything that day you have a loyal customer

Jun 06, 2024

I am very happy with the level of quality service I have received, as well as the outstanding customer service received from Jennifer. She is the reason I am a repeat customer.

Jun 06, 2024

I came to my appointment that was scheduled at 2 pm. When I got there the front desk informed me that the employee I spoke to "forgot" to schedule my appointment. They were able to get me in anyway as all I needed was a headlight change, and oil change, and to check a leak in my tire. After about an hour of my vehicle being there I received a phone call saying I had an oil leak and it was a $400 fix. I was not there for any issues with my oil leaking and declined them fixing it because that has not been an issue and it sounded fishy. Where I dropped my vehicle off had a huge puddle of oil under it as if there were a leak. Where it was sitting when I picked it up did not have any oil under the vehicle. 2 weeks later I have not seen a drop of oil in my garage. They informed me they attached pictures of the "damage" in my email, which they did not. I would not trust the employees here and would not recommend for anyone.

Jun 06, 2024

Jennifer was absolutely amazing.

May 06, 2024

Fast affordable oil change with brake check. The service was friendly and our new goto place for car service. Two big fat thumbs up!

May 06, 2024

Have used this shop multiple times hoping that the experience would be different. Understandably they get busy but I often have to call to see if my vehicle has been looked at and the status rather than being called. Was kept on hold for 10 minutes today only to hang up, call back and say “hey I think you forgot about me” and the service tech to say “well now you got me”. No apology or empathy. This is the only shop I have to check behind their work and and constantly hand hold to make sure my vehicle gets taken care of. It’s not worth the hassle. **update** Went and and picked up vehicle, I have no idea if it was looked at and neither did the person working behind the counter. I will see if I actually get contacted through this review but it’s just another example of how poorly run this place is. Don’t go here at all if you can help it. I won’t be going back.

May 06, 2024

Mark was very helpful. I loved that he has this genuine personality which is important because as a customer going through car trouble is already a stress factor and then having to going to auto care places can be a bit stressful. Mark made my process very easy, honest, and straight to the point. He had my car inspected, reported back to me on the findings, provided me with an estimate and explained each item in detail so that I understood. He provided a price that I was comfortable with and they got my car in and out. I really appreciate this place and I can feel confident and comfortable with going back in the event I needed anything.

Apr 06, 2024

Best customer service, the lady, Jennifer( i think that was her name, sorry if i got i wrong), Mark and Ralph are running the best automobile shop on the westide of Jacksonville, always so nice and eager to help their customers save. Very honest people

Apr 06, 2024

Friendly and professional.

Apr 06, 2024

I was a walk-in for an oil change and they were very friendly from the start. They made the process very simple. The facility is very clean and organized. The servicing was done very quickly and I didn't pay more than I needed to. I'll definitely come back here next time I need something done.

Apr 06, 2024

My new tires were installed within the timeframe promised, and I'm very pleased.

Apr 06, 2024

Staff was kind and accommodating. Price was right. Overall good experience

Apr 06, 2024

This has to do with the customer sercive I reached out 3 months ago (yes i have followed up) and was told I would get a call from the store manager and here we are still nothing. They truly dont care about there customers at all.