Firestone Complete Auto Care

Dec 04, 2024

TL; DR: Unprofessional and untrustworthy. They failed to do what they said they would do. Visited 11/7 to have belts replaced and oil changed. Keith claimed to have replaced belts (serpentine and AC). Additionally, I had a number of other items serviced based on his recommendations, but my engine emitted a shriek shortly thereafter as the weather became cold. I returned 11/30, thinking it would just be an adjustment, however, Mark said that I still needed AC belt changed. I was perplexed, as I was under the impression this had been changed a few weeks prior. However, Mark claimed I needed a new AC belt and tensioner. Turns out, they didn't replace the AC belt despite their claim to have done so. Moreover, they kept the car over the weekend (until very late 12/1) despite claiming it would be done in a few hours. During the time they had my car, I reviewed my prior work order and discovered they deceived me. Accordingly, I will take my car to another mechanic to have them thoroughly check over all the work that Firestone claims they did, as they are neither professional nor credible. I would strongly advise taking your vehicle elsewhere. They are polite, but that does not make up for such poor business practices that could cause harm.

Nov 16, 2024

Portia was fantastic!!! Their service was efficient, pleasant, and truly made our day. Promote her today!!!

Nov 16, 2024

Special shoutout to Keith for fitting a wheel alignment on a busy saturday! Got me on the road same day. Friendly, informative, and helpful.

Nov 16, 2024

Good for tires and brakes.

Nov 07, 2024

I originally took my car here after seeing a couple drops of oil in my driveway. They told me they would figure out where the oil leak was coming from and fix it for me. After receiving my car back, my check engine light came on, and I almost got stranded after having to take it back. We found out that they had cracked my spark plugs and my car was misfiring and basically running on 2 cylinders. after receiving my car back the second time it was leaking oil 20 times worse than before all over my driveway, which looks terrible now. I took my car back the third time and they told me the valve cover was cracked, which had to of been something they did. They replaced my valve cover, which after doing so my engine cover no longer fit and was just placed on top of my engine loosely unsecured. ( safety issue) After receiving my car back the third time after having gone through all this for an oil leak, they told me there was still other leaks that they were unsure of where they were coming from when the whole point in the first place was for them to pinpoint any leaks my engine had. (I’m assuming that was their disclaimer in case the valve cover was still leaking). I also spent almost 50 to 80 bucks on Lyft and Uber’s back-and-forth as well as 600$ for an issue that I’m unsure is fixed. Will be taking to a different Firestone to follow up on their work. Terrible experience! It’s more of the process that was taken that was horrible not necessarily the people. Great people just shitty service and processes.

Nov 07, 2024

Portia and Keith always take care of me and my family! The staff here are so trustworthy and I know they really care, and don’t take advantage. Our entire family goes here, we recommend them to everyone we know! Thank you for being amazing!

Nov 07, 2024

Portia has developed a trust with us so we are confident we get the best service at the best price and don't feel a need to go anywhere else for our car service. We have looked and tried others in the past and since we found Firestone and Portia we only come here .

Nov 07, 2024

Shout out to Keith for insuring my car was well taken care of! Friendly employees and a comfortable clean waiting area. Keith also took the time to show me my front brake pads were wearing out and gave me a quote for new brakes without hard selling me.

Nov 07, 2024

These guys always get my car in fast, get it fixed great time, and prices are amazing. Definitely come here and ask for Keith, he’ll take care of you.

Nov 07, 2024

They feel like family. This group of individuals really cares about service and their long standing customers.

Nov 07, 2024

They overbook and cancel appointments. Waste of time.

Nov 07, 2024

Very good service got me in at the last minute due to a breakdown really appreciate that

Nov 07, 2024

Very honest repair shop, knowledgeable and friendly. Very welcoming and price is very competitive.

Oct 06, 2024

Big thanks for Jared & Porsche at this location! Fast, friendly, service. They really took care of us. (:

Oct 06, 2024

Call friday to set an appointment for Tuesday for 3:30 the Gentleman said I can do 4:00 PM we can only set appointment per hour but if you come in at 3:30 that’s okay. I said 4 is fine. Came in Tuesday for my 4pm appointment.@3:50PM. The lady advise me I have no appointment at 4 & Im not in the system at all. I took my phone out and I said that’s odd, I called Friday call this number 702-763-6336. (The number listed on google search) The lady said idk who’s number that is, it’s not ours. I replied ok I must have called a different Firestone. I went back in my car and called that number back to a “different” Firestone to cancel my 4pm appointment I made… It was the same lady that was inside Firestone who answered the phone and all she got to say was “oh okay” Later on I decided to call back N. Durango location to set an appointment with them instead since it’s closer to my work. When I called the number 702 763 -6336.. It was indeed S. Durango location They just lied to me and didn’t want to take in my car because it was end of the day. The new guy i spoke to said they move my schedule to Friday instead of Tuesday.. & he mentioned that appointment schedules are irrelevant, if your appointment schedule is unavailable they will re-schedule it.But I didn’t get a phone call or an email… Why would Firestone at s.durango assume I will be available on Friday?? It truly shows the lack of integrity.. Why would you guys tell your customer they didn’t have an appointment when in fact they did..and that the number listed on the google search isn’t the Business telephone number.?when in fact it is..

Oct 06, 2024

Firestone has always been great for me. Great service & there is a Firestone right across the street from my apartment, so I can leave my car there for service & walk to my apartment, eventually walk back when it's done.

Oct 06, 2024

Firestone on South Durango has the most pleasant people at the front desk. The people working on the car are also friendly and do a great job.

Oct 06, 2024

I have been coming to this location on S. Durango for years with my 2004 Explorer, & 2014 Equinox. I have aways felt no matter what was needed, battery, air in tires, mechanical issue, oil change, or new tires, they have made me feel my needs are important as if it were their car. They've made time to check out the issue if unexpected. And scheduling is also convenient. Keith, the lobby staff, the garage crew, are professional & yet friendly, and efficient. Thank you Keith & Crew! #🥇& 5 ⭐

Oct 06, 2024

I’ll love Firestone for the rest of my life! Honest! Reasonable price and have lots of discount on mobile app!

Oct 06, 2024

Jarrod and his team are extremely professional and helped me get my car taken care of so my son and I can get to work on time! It’s people like this that make the world a better place :) Thank you Jarrod!

Oct 06, 2024

My scoring is based on Portia's customer service skills and work transparency. My experience was this time as in previous times I visited Durango Firestone, a 10. Thank you, Aldo Puschendorf

Oct 06, 2024

The work is good and it matches the estimate

Oct 06, 2024

This Firestone has the best service I have ever had anywhere. This is the only place I'll take my car. Portia in particular has always been amazing.

Sep 06, 2024

Awesome as always. Courteous staff, patient, attending and willing to help, listen. All great attitudes around this place which I've coming back for years. Thank you. 5 Stars all around. The place is busy, yes.. ! That's what you want on a good shop, good service, fast service is probably no good.

Sep 06, 2024

I have been bringing my vehicles to Firestone for a few years. Professional and personable staff. Prompt service. Transparent pricing.

Aug 06, 2024

Good quality and honest pricing .

Aug 06, 2024

Brandon has been amazing help through the whole maintenance of my car. I highly recommend coming to this location for any issues you are having.

Aug 06, 2024

I appreciate you being open on Sunday as my tire issue happened on a Saturday after everything was closed. Turns out not many shops are open on a Sunday, so that was most helpful. The staff was super friendly and knowledgeable and kept me updated the whole time. Very thorough explanation of what happened with my tire and helpful solutions on next steps.

Jul 06, 2024

Called last Saturday to service my truck and Portia was able to get me same day appointment that the technicians completed with excellence and timely manner! This location is extremely convenient, professional, with great estimates and staff really friendly! Highly recommended!!

Jul 06, 2024

Got me in and out quick with no appointment

Jul 06, 2024

Great service provided by the shop and Portia, my Sales specialist!

Jul 06, 2024

I went in here and spoke to Jarrod about lifetime wheel alignment. He was very professional and friendly

Jul 06, 2024

Prompt service. No hard sell