Firestone Complete Auto Care

Dec 04, 2024

Extremely unprofessional!! Do not go here. Called ahead about needing to order parts and schedule maintenance, was told to come to the store to place the order. I arrived less than a hour later to the guy who I spoke too having an attitude about me actually showing up and then stating he didn't even know how to order parts. Tall with long brown hair with brown jacket and glasses. Needs to be let go for unprofessional and not even knowing how to do his job. I never leave reviews but this experience is not exceptable. Don't waste your time or money here.

Nov 30, 2024

Great customer service and quality service

Nov 23, 2024

Everything was great place was clean, employee's very helpful and mindful of everything that was going on

Nov 16, 2024

The guys are KOOL!!!!!!

Nov 16, 2024

Took my Mercedes S550 here because the waiting list at the dealership was too far out and I wasn't getting cold air from my A/C unit. They had a special going on for a A/C systems check for only $9.95 so I know that they have ASE Certified mechanics there so I had them run the check and they provided me with a computer printout showing that the compressor was bad along with the condenser and with labor charges came out to $2600. I did my homework and was content with the estimate and got my car back less than 8 hours later. The dealership would've had my car for a week and I didn't want to drive the loaner car they offered. So I am very satisfied with the decision and the results and highly recommend them for all of your automotive needs.

Nov 07, 2024

Awful service. Inaccurate diagnosis of the problem.

Nov 07, 2024

Made an appointment at 2pm today and was very disappointed. Found out despite what it says on google maps and their website they do not do transmission fluid and he asked what I wanted even though I put what I wanted on the appointment and he was VERY rude, talked down to me like I was a child, older guy with glasses. Would not recommend coming here if you don’t want to be talked down to

Oct 06, 2024

The mechanics are very good they know all types of vehicles to service. They kept my 2009 in excellent running condition and hoping my 2014 Camry will be made the same with time and lower prices. The staff is great even the new guy Dalton. I wished my tire could have been repaired but I was told it was to close to side so a patch or plug wouldn’t work so I had to buy a new tire and replace the battery in my key. You always hope things could be repaired without coming up with a lot of money at one time unexpectedly. But I ‘m rolling again. Thanks for your help and support.

Oct 06, 2024

Well, I've lived in Detroit for over 52yrs, and I still resides there, but I started coming to Louisville Kentucky in 2019, because my daughter got sick from 2 failing kidneys, and my Granddaughter daughter is only 8yrs old. So I travel back and forth a lot to come and help her out with my granddaughter. I started with a sensor repair, then later on, Brake replacements, replacing flat tires, buying New tires etcetera!!! I have made this Firestone location my No 1 go to place. Everyone always treat me with kindness and fairness when I come to Ken tucky. I don't get that kind of service in Detroit where I live. So Im ALWAYS!🥰🙏🙏💕💘 Satisfied when I leave their place of business.

Sep 06, 2024

So these guys are great there was a miscommunication with am appointment I had and while I was very grumpy Jesse was very understanding and even got me squeezed in in the place of a cancelation thanks so much awesome work 😊

Sep 06, 2024

They broke my rear camera and didn't even say anything to me 🤬

Aug 06, 2024

Made an appointment to have a tire changed and it took them 3 hours to do it. Multiple employees walked by me and said nothing. It was later revealed they forgot I was there and didn't seem to think my car was a priority. No effort was made by management to rectify the situation. Terrible experience.

Jul 06, 2024

Brought my car in for a flat tire. They called to let me know it was ready so I rescheduled a few work appointments to get it picked up. Paid roughly $22 because they said they were able to plug the hole. Went to out to my car and it was still flat. Apparently they took out 2 nails and didn’t think to check for any more. Now my appointments need to be rescheduled again and my tire has to be replaced. Terrible experience.

Jul 06, 2024

From Ohio and in town for a concert. Tire needed checked due to low air pressure. My husband took off the tire to have it checked. It took about an hour or so to fit us in. We came back after having lunch and the tire was done. They found the issue and fixed it. Even put it on the vehicle. We were very pleased that they fit us in. Thank you.

Jul 06, 2024

I came here to use a voucher & did everything I was told to do. To hold someone’s car hostage until the check comes in the mail is bizarre when that’s the point of the voucher. The Manager is Extremely rude and has IDGAF Attitude. Treated me as if I was trying to drive my car away without paying for the service. This guy shouldn't be in customer service, especially not a management role. I will never use them in the future. If I could give no stars I wouldn’t.

Jul 06, 2024

I was previously a loyal customer, and took my vehicles here for regular maintenance and one major repair. Recommended them to my parents when their vehicle broke down near Louisville. My parents were charged for a new battery, took their vehicle, and it promptly broke down again in Shelbyville. A mechanic out there noted that the battery in place was two years old. Coincidentally, my father had put in a new battery two years ago. You do the math. I will not be returning here.

Jun 06, 2024

Excellent business very polite

Jun 06, 2024

Fast and courteous service

Jun 06, 2024

In and our for appr for new battery in less than a hour.

Jun 06, 2024

Made an appointment to have 2 leaky tires patched, service ended up taking around 4.5 hours (not sure what an appointment even does at that rate). 2 days later and one tire is already low again, when I went to fill it up I also noticed they never even replaced the cap. I'm not certain they did anything for my car, I will not be back.

Jun 06, 2024

Team was fast and professional. Thanks! : )

Jun 06, 2024

The front office staff and mechanics are exceptional and I highly recommend them for tires and other repairs. They finish work almost always the same day even if I show up without an appointment. Happy customer over the past 8+ years. 5/14/24 I had another great experience at Firestone yesterday. They had me back on the road the same day with cold AC and a new power steering part.

Jun 06, 2024

The people there are nice, but they broke the spring on my front drivers side strut, went ahead and put a new control arm on, and then aligned it to that broken strut. They said nothing about breaking it and now don't answer the phone. I initially brought my vehicle there last Wednesday, they did no real work, and I had to bring it back the next day (my appointment was at 8am wednesday). When the work was done Thursday evening, I called them on my way home to tell them something was wrong. They told me to bring it back the next day and they'd look at it. I did and they never looked at it and just told me in the lobby that it was probably my break pad(I had already made plans to bring it back when I had the money to fix that) but that it was not big deal and sent me on my way. When I got home for the day on Friday, I took a look and saw the broken strut. Now they never answer the phone. Can I just get my money back? I paid over $1,000 for just more problems than I had when I brought it in, and now I have no money to fix it.

Jun 06, 2024

They provide the best service in Louisville

Jun 06, 2024

Very quick service, good communication, and professional.

May 06, 2024

Great service today! They really went above and beyond to get the job done. No complaints whatsoever, only positive.

May 06, 2024

I called and told them I'd be there in 15 mins and needed a slow leak patched on my tire. When I got there he inspected my vehicle and I said "can you have it done by 3:45?" His response was: "What time is it now? 2:52? Oh yeah.. definitely" Walked across the street to get food, came back at 3:40 to pick it up, they didn't even start to work on it yet. I mean how stupid can you be man

May 06, 2024

It's close to where I live and they seem to do good work. On the other hand, I was told it would be an hour at most to have my car looked at and a tire patched. Took more like 90 minutes and I had to buy a new tire. Get ready to listen to right wing TV if you wait in their lounge.

May 06, 2024

My family has been customers for years. Love our guys

May 06, 2024

My wife and I were very happy Thanks

Apr 06, 2024

Tim who took my original call is always the most professional, helpful person. All subsequent calls from Jessie were equally professional and put my mind at ease that the situation would be resolved.

Apr 06, 2024

Explained everything and super patient and helpful!

Apr 06, 2024

Thanks for your experience 💙❤️🤍