Firestone Complete Auto Care

Nov 23, 2024

Doesn't it suck as a customer? If you could be dealing with a business that lied to you? Even if it was over 4 years ago? See photos. Tape was used in attempt to cover the rack & pinion boots. They tried to sell me over a $2k job when I took the vehicle in for an inspection before taking a round trip from here to North Virginia (20-24 hr. round trip). No premature tire wear & not a single repair authorized. Nothing to the steering system is new but I did drop between $800-$900 some in 4 tires since & almost 30k miles was put in the vehicle & I still drive it... I hope their honesty can improve within 4+ years. I did cover up my personal indlformation on the invoices. See photos.

Nov 23, 2024

Their customer service was great. Kudos to the technicians and Hannah.

Nov 16, 2024

Easy, convenient and very nice people.

Nov 16, 2024

Slow service ;took 4 hours for a simple oil change, will not recommend.

Nov 09, 2024

Tires were 235 each, bill was 613 after a discount. Your business model is bullshit. I was stuck and had no other choice. Will not go back.Also charge for a tire rotation. They took one good tire and moved it to the front. One tire was never touched. So I was charged twice to move 2 tires. Was also told the road hazard was part of the deal after I told them I did not want it. Consumers don;t care about your daily ticket average. We want to be treated fairly and told the truth.

Nov 07, 2024

I had minor issues , it rocked a little , the team members were very knowledgeable, and explained the process step by step. My car rides like a brand new car

Oct 06, 2024

They employees are nice and hard working people but they’re very under staffed!! I made an appointment at 9 am for a tire replacement (a process that typically takes an hour or less) and picked my vehicle at 12:45 pm. I asked an employee how long it would take and he told me it’ll take longer than normal since they’re backed up but said around 2 hours….I totally understand being under staffed, but I wish that they would have been honest with me :( Please respect your customer’s time and just be truthful!! I’m not going to speak for other services that they offer, but I would go to Gateway or Pep Boys next time you need a tire replacement. Those places will also balance your tires for free too, which Firestone did not do.

Oct 06, 2024

Firestone great at tires and related services. Nice people, though understaffed

Sep 06, 2024

I would recommend this Firestone location! The staff was friendly and worked efficiently! There were some unforeseen circumstances that occurred the morning of my appointment, however, the team was still positive and serviced my vehicle in a timely fashion.

Sep 06, 2024

They werk when you have time to let them repair it

Aug 06, 2024

Very nice and professional. Happy with the service

Jul 06, 2024

Alex was very helpful and did me a big favor by fixing a piece of my undercarriage and didn't charge me for his time! I always go to this location for oil changes, tires, etc.

Jul 06, 2024

Easy in easy out

Jul 06, 2024

Good service

Jul 06, 2024

Mensa was calm, friendly, and professional, despite having to deal with downed computers and an overnight break-in at the shop. I was impressed by how quickly they completed my service that day. I was also thrilled to learn that I had a lifetime alignment warranty from a previous tire purchase. Great job!

Jul 06, 2024

My go to place for all my vehicle services. Great expectations from Firestone! No problems encountered & timely mannered!

Jul 06, 2024

Tire was losing air as I was driving I pulled into Firestone and it's 15 minutes before closing the tire could not be repaired the mechanic put my spare on. Everyone was kind professional and the store manager was so very respectful and professional. The shop is clean. I recommend everyone to use this Firestone for your tire needs.

Jun 06, 2024

Excellent service!

Jun 06, 2024

Great service, knowledgeable people about repairs and replacement of tires although the weight can be a little long it’s worth it

Jun 06, 2024

We had a nail in the left front tire but they weren’t able to plug it due to where it was located so they put a new tire on the car and balanced it. Scott, the service manager, was great! He helped us and was very nice when we came in. We really appreciate his courteous and professional demeanor. I would definitely recommend this location!

Jun 06, 2024

Love Mensa he is the best!

Jun 06, 2024

THE STORE MANAGER ALEX, TOLD ME THE GAY FLAMBOYANT MECHANIC, WHO DRIVES A HONDA CIVIC, LAST NAME MILLER DAMAGED MY VEHICLE. I called days ahead and spoke with Hannah, to schedule an appointment for a oil change and an alignment at 0900 on a sunday, which should take an hour to an hour and a half. I showed up just before 0900, and was told that it was going to take longer for no good reason. the entire process took over three hours. By the time I went to leave that was obvious damage to my vehicle on the drivers door. Alex the store manager, told me and my brother that the gay flamboyant mechanic who drives a honda civic, last name miller, left the door open while he was hoisting it up on a lift and hit the door on another lift which was red (there was red paint at the point of damage). The store manager told how my vehicle was damaged, who damaged it, what they damaged it with it, and that the claims service would have it repaired. and I should hear back by monday morning at 0800. He was obviously lying because by the second time I had reached out to him on Tuesday he had just submitted the claim. He obviously lied in the claim as well, because if he told them the truth, exactly what he had told my brother and I, there would be no dispute. When I heard back from the Claims department they sent an email explaining that they weren't going to accept accountability and that it was magically not their fault anymore. I've been using firestone for 16 years now, I've been going to this specific location for 8 years now, and I will never go back. These people are blatantly lying, negligent, inefficient trash and refuse to accept accountability for their self proclaimed malpractice.

May 06, 2024

Because they always give me good customer service and I've been going there for a long time and I like how the show and explain everything to me

May 06, 2024

Called to get a price for an oil change. Was put on hold for more than 15 minutes

May 06, 2024

The employee and manager who helped me were extremely friendly. Excellent customer service.

Mar 07, 2024

Alex and his crew worked quickly. He made sure to give us best pricing available.

Mar 07, 2024

Getting a nail hole fixed on my car’s tire went as smoothly as possible, a breeze. Alex checked me in quickly and efficiently. The tire was fixed within two hours. Thanks and kudos to Alex and the folks at Firestone - Poplar. I depend on Firestone for all things tires.

Mar 07, 2024

The service advisors were very friendly and knowledgeable.

Mar 07, 2024

They did a great job with the repairs to my car.

Feb 07, 2024

Absolutely racist people lot of discrimination.

Feb 07, 2024

Amazing service, big shoutout to Zack & Amanda. Thanks so much for the help.

Feb 07, 2024

Overall good service and fair prices. Had car towed due to flawed starter. Discovered battery needed replaced also. Work done in under 4 hours.

Feb 07, 2024

Professional service! Store manager took care of me and the Technician Wilbur was professional, extremely knowledgeable, and had no issues with questions and explaining everything. Would definitely recommend this store

Jan 07, 2024

Great service

Jan 07, 2024

I brought my car to this place at 10am for a 9.99 full car diagnostic test. I was told it would be 1 1/2 2hrs of course that wasn’t true. I called back around 110pm and was told my car was next to be pulled in. A hour after I was told that I pulled up there myself to check and my vehicle was never even moved from where I originally parked it to begin with. Can you say pissed? Very unprofessional and money hungry is what I call it. Never again