Firestone Complete Auto Care

Nov 23, 2024

Needed an oil change and my engine cover was loose under my car, they fixed it quickly and the mechanic left me a nice handwritten note to thank me afterwards. Would recommend.

Nov 07, 2024

Firestone Complete car care on Whitten Rd. is our preferred location for auto maintenance and repairs. I was there yesterday for an oil chance and other maintenance. It’s so easy to make an appointment, and the staff is great. Excellent customer service, with the best techs and mechanics. The staff takes time to explain all details, and suggestions of what my vehicle needed. It is so worth the drive for this kind of service!

Oct 06, 2024

As a senior female, they treated me with respect and explained everything to me. Very nice people, would highly recommend them.

Oct 06, 2024

Awesome service

Sep 06, 2024

Great services

Sep 06, 2024

I was informed about the needs and critical situation my tires were in and instructed me what to do if I decided not to take their advice. That made me feel like they were genuinely concerned about my well being and I really appreciated their concern. The manager on duty was Andrew and the customer care guy was Kent. They deserve an applause 👏👏

Sep 06, 2024

The service was prompt. They updated me on the vehicle. This will be thr Firestone I use! This location was great!

Sep 06, 2024

Very customer cautious. Fast service and you can walk across the street to Starbucks while you wait.

Jul 06, 2024

Andrew was a huge help in getting me all I need to take care of my car, and Firestone beat out everybody else in prices!

Jul 06, 2024

Booked an appointment online when i got there they said they dont work on subaru .

Jul 06, 2024

Great management

Jul 06, 2024

I took my Toyota Highlander to Firestone located on 1921 Whitten Road in Memphis, TN on June 20, 2024 to have my brakes service and possibly to get new tires. The Technician determine that the vehicle needed new brake pads and rotors on all four wheels and two tires. The cost for the: Car Care Package, Front Brake Job, Rear Brake Job, Brake Fluid Exchange, Bridgestone Tire Package, and Alignment Service cost me $2,020.85 total; less the discounts. I asked the Service Advisor #1 about the pricing. He showed me pricing for new pads and rotors vs new pads and resurfacing the rotors. I choose new pads and rotors. I asked the Service Advisor #1 about what are the brand names of the pads and rotors. He did not know exactly. But he stated that they maybe a non-brand, Qualis, or Adaptive One. Of course, I asked about the pricing of all the parts and tires and made the decision to get what the Technician determine that was “Close to End Of Useful Life”. I also asked about the warranty. Service Advisor #1 stated that the pads are lifetime and will be replace for free. Along the way, I asked Service Advisor #2 what is the warranty on the rotors and he stated “one year”. I observed the Technician on and off while he was servicing my vehicle. The Technician was ready to move the vehicle out of the car stall for completion when the Technician realized that he forgot to place the metal V springs back on the front right brake pads. Of course, he corrected his mistake. I paid the price and drove off to complete other errands and then home. But as I was driving, I was hearing the left front brakes clunking each time I depressed and release the brake pedal. I decided to take the vehicle back to Firestone the next day to have this problem inspected. On June 21, 2024 at 0705 I spoke with Service Advisor #1 at the Firestone located on 1921 Whitten Road in Memphis, TN about the clunking sound that was coming from the left front wheel braking area. The Technician that initially did the brake work also did the “Quality Assurance Inspection”. I observed the Technician performing this inspection. The Technician, from my perspective, performed a thorough disassembly and re-assembly inspection of all the front brake parts. The Technician found no discrepancies on any of the brake parts. The brake was re-assembled and the tire was placed back on and the lug nuts were torque. The Technician then drove my vehicle for 7 minutes, came back and stated to me that “he didn’t hear any clunking sound” but it was determine by the Service Advisor #1 that the pads are faulty. The front left and right brake pads only was changed out to new pads, AKEBONO. The Technician installed the new pads, placed back the tires, torque the lug nuts and did a test drive for 5 minutes. Tasks completed. I drove off and at present, June 23, 2024, I have not heard nor felt any clunking sounds from the front two wheels braking areas. In my opinion, the cost of the front brake pads for $139.99, rear brake pads for $139.99, and the cost of the front brake rotor for $149.99 are overpriced by comparison. In addition, the total cost for labor, $578.13 doesn’t add up in-accordance to what is listed on the Final Invoice. I would like to be recompense if the pricing was in error.

Jul 06, 2024

Professional but friendly team. Andrew is easy to work with and was very understanding to our needs.

Jul 06, 2024

They refused to work on my pickup. I had a coolant leak and had to refill it from a roadside puddle to get it to the shop. Some trash was transferred into the cooling system from the puddle and they would not drain the system, refill it with water, and test it to find the leak. I moved the truck to an independent shop just down the street to test, and they replaced the water pump.

Jun 06, 2024

As always, Andrew was able to fit me in and help me with having my vehicle serviced. When other shops can’t get the job done him and his techs prove why you should go to them FIRST!!

Jun 06, 2024

Thank you for the quick service and information.

Jun 06, 2024

Thanks Andrew for all your help, like always!

Jun 06, 2024

Always professional and very knowledgeable. I value their input.

Jun 06, 2024

Everyone was very helpful and friendly.Was very fast

May 06, 2024

Andrew is professional and friendly. Reasonable prices for services. You can conveniently set up an appointment on the Firestone website for a scheduled date/time for services. Definitely a returning customer & Recommend!

May 06, 2024

Everyone is very helpful and does a great job

May 06, 2024

Greeted in the Arabic language and was promptly helped. The store was well kept and the manager was very friendly and helpful. Explain things to me and the outcome to expect. I was totally pleased with my visit and encounter.

May 06, 2024

I recently starting going back to this location after a hiatus (had a bad experience a long time ago) and this location is doing a great job and is constantly bustling. Everyone was busy working on something with a constant flow of vehicles the entire time I was waiting on my services to be completed. I have been here 3 times since I started coming back and it's been a very pleasant and relatively quick process each time.

May 06, 2024

Very courteous, took the time to explain what needed to be done. Listen to my concerns.

Apr 06, 2024

Grabbed a 2nd set of Firestone Firehawk Indy 500's !!! Scheduled appointment, superb work, fast and efficient. Great group of guys !!!

Apr 06, 2024

I customer service, should be more caring.

Apr 06, 2024

They always go above and beyond. Great service!

Apr 06, 2024

Everyone here is always so helpful and honest here! Been coming here for a couple years now.

Apr 06, 2024

The service manager was outstanding. He took his time to explain everything in detail, but most definitely be returning back.

Apr 06, 2024

These guys were professional, friendly and accommodating. They kept my schedule in mind throughout the repair work and that was invaluable!