Firestone Complete Auto Care

Nov 30, 2024

I made my appointment for tires online a week in advance. I selected 4 tires that had a 60k mile warranty. I arrived at my appointment and was told that they didn’t have the tires I selected but instead were going to use these other tires that were the same price but with a 40k warranty. I had no choice but to accept this as I needed tires. My issue is that no one called to discuss this with me prior to my appointment. I received my report via email of the things they recommended during my visit. None of this was explained to me, I was just expected to know what I was looking at (sorry, I don’t. I don’t work on cars and I’m not trained in the terminology of this field) so I did change my order a couple of times after speaking to my husband on the phone. They ended up having to delay my service because I had declined alignment and then got it- this, by the way, wasn’t recommended on my emailed report- only visible to them- weirdly- which was why I was hesitant. So I arrived at 9:55 and my car was not finished until 3:30- with a scheduled appointment. My quoted price online for just the 4 tires - labor wasn’t included- was roughly $580. I left at $868 with alignment and labor added. My ticket was not explained to me. I didn’t even lay eyes on it until I opened my email and again, not trained on this field, had to try and decipher what all this means. I did see that I was charged for a cabin air filter that I said I did not want changed- and it even states that on my invoice, but I was still charged. If it was too late to refuse the cabin air filter being changed, that should’ve been communicated. If they weren’t going to have the selected tires, that should’ve been communicated, if adding alignment was going to add 3-4 extra hours of waiting, that should’ve been communicated. The report on my car should’ve been communicated. The charges I received should’ve been communicated. Basically, I feel very taken advantage of, and clearly: communication was not good. I was charged for a cabin filter I refused- as stated in my invoice- and my visit was almost 8 hrs. Never again and I will be disputing the cabin filter charge with my bank. Steer clear, folks.

Nov 23, 2024

Everyone was awesome! Great customer service! Very helpful.

Nov 07, 2024

Between this shop and the Madison shop they damaged my struts and shocks. They were fine in Florida. Drove perfectly. Then all of a sudden I come to Memphis and they’re not? Additionally if they were that bad they would have told me in Florida prior to selling me a lifetime warranty on wheel alignment. The Madison location put an inexperienced technician on my car and had me driving it way out of spec which causes damages. It’s also unsafe for wheel alignment to be that poorly out of spec which she caused. Do I didn’t trust them. I brought it here and the agent who checked me in was nice and professional. They partially corrected the alignment because it’s driving better in the front but their back is still way off. Then this location gives me trumped up charges saying I need shock and struts but it isn’t a safety issue. This is ridiculous. I believe they did this and use an excuse to cover themselves. I have lost complete trust and respect in the Firestone brand. I will never ever come again if I can help it.

Nov 07, 2024

Deitryck and his team very incredible helpful. My wife was driving her suburban and the power steering went out. This Firestone was able to fix my truck by the next day and it drives as well as it did when I first bought it. I really appreciate the work that Deitryck and all of the team that helped with my vehicle performed. I will continue to use them and refer my friends and family to them.

Nov 07, 2024

I have been a repeat customer here about 3-4 times, always for tire repair. They have the most affordable tires which is always a relief because you never plan on having a flat tire. They are also always super fast and are respectful of my time. I have always had a different person greet me at the service desk but each time they've been nice, friendly, and explained everything to me without trying to upsell me or scare me into buying more. I will be back. I would rather go here than most of the other nearby tire shops.

Nov 07, 2024

I took my car to get a oil change at Firestone on Park. I had a 9:00 appointment, however they didn't pull my car back until 12:00 noon. They were supposed to put synthetic oil in my car however they replaced my old oil with 5w-30 Conv GF Oil. When I asked the Manager if they put synthetic oil in my car, he said yes. The paper work they gave me says Conv. I need this oil flushed out and replaced with synthetic. I've always had problems with this store. By the way I didn't leave there until 2:00 pm.

Oct 06, 2024

Service was excellent

Oct 06, 2024

The staff was very friendly and the store was a clean place you wait. Unfortunately even with an appointment made days before, I still had to wait 2 and 1/2 hours to get my oil changed and tires aligned and rotated. If that had been a shorter wait, there would honestly have been nothing I would've changed about my experience.

Sep 06, 2024

Fixed an issue that developed following repair work in a satisfactory time frame

Aug 06, 2024

Slow an wanted me to wait hours just to change a tire after 8 an just bought a tire an went to get my tire changed an they wanted me to wait till 1pm before they get to me that's bad business

Aug 06, 2024

Dropped my vehicle off around 10 am for 4 new tires and it wasn’t ready until almost 3. I started to take it home and noticed my tire light was on and started flashing so I brought it back and I waited until almost 6 and they still couldn’t get the light to go off. He said he is ordering some new sensors from the dealership. I went to the Brunswick Firestone the week before and waited 3 hours for an oil change then I come here and drop my car off so I wouldn’t have to wait but I still end up waiting be they mess up my tire sensors so now I have to go wait again for them to change the sensors. I’m just so over it.

Jul 06, 2024

I came in for a flat tire on my driver side rear. I said that clearly to the gentleman at the desk. For some reason, the passengers side rear was the one replaced. The driver side tire was inflated which caused my car to have a rough ride. I immediately called and explained the car was as riding rough and was told to bring the car back. Before I could bring the car back I noticed the drivers rear was low again. At that point I noticed the tire had not been changed and instead the new tire was put on the opposite side. When I returned to the store the employee was argumentative and tried to convince me that I was confused as to which tire had the issue. Luckily I had a passenger who was with me when it originally happened who could confirm it was indeed the driver side rear. The mistake is one thing. But for the employee to try to gaslight a customer into thinking they’re making a mistake to cover his own is the worst.

Jul 06, 2024

I made an appointment 2 days in advance. I arrived for my 7:30 appointment and was told it would still be a couple of hours. After returning around 9:15 I was told my vehicle still wasn’t ready because the Technician was still waiting on my tires to come in that were already there. Then I waited over another hour to be able to get my alignment because the Technician was taking forever to do another one.

Jul 06, 2024

I scheduled an appointment 5 days in advance, dropped my car off and walked to the gym. I was gone for a total of 2 hours. When i arrived they said that my tires were not in stock and they just ordered a few minutes before i came back. This threw my entire day off and inconvenienced me greatly. They didn’t call me for a courtesy or anything. SMDH.

Jul 06, 2024

I took my Crv in to have two tires changed. The Firestone on park did a great job and it took them no time to get it done. The staff is wonderful.

Jul 06, 2024

I've used this Firestone location in East Memphis for multiple tire purchases and ongoing maintenance. They are conveniently located and I've always had a great experience. The team does a great job of proactively communicating throughout the process.

Jul 06, 2024

Staff was friendly and accurate on the time.

Jun 06, 2024

Always great attitude and service.

Jun 06, 2024

Had a noon appt. Dropped off at 8am out of convenience. Work was done well before my appt time even came.

Jun 06, 2024

I made an appointment for 8am to get an alignment done. I called the day before and said I couldn’t be there at 8, could I move my appointment, and was told it would be alright if I was late. I dropped the car off at 8:30. The alignment was not completed until 1pm. That is entirely too long for a fairly simple service and I was charged more than I had been quoted online when I made the appointment. When I asked about the price change, the employee said that he noticed the price was different too. He asked his manager about it, and was basically told “that’s what it is.” I had been to this location before to have an alignment done on this vehicle, and thought it might be under warranty, but they couldn’t find any record of the previous service. This was not as simple and convenient as I had anticipated, and cost more than I had been told, but the job seems, so far, to have been completed correctly. If it wasn’t, I have doubts as to whether the warranty will be honored.

Jun 06, 2024

Repaired my vehicle quickly with professionalism and courtesy

Jun 06, 2024

Went in for two new tires. Larry was very helpful and courteous. They were extremely short staffed but Larry kept his composure and delivered great customer service! 5 stars

May 06, 2024

Needed an emergency repair on a Saturday. Called around to several shops who wouldn’t be able to look at it until Monday. Called Eastgate Firestone and Felicia said they could work me in. Had it towed at 9:30 Sat morning and my vehicle was fixed and ready by 2:30 that afternoon.

May 06, 2024

Staff professional and supportive

Apr 06, 2024

I frequent this place for service and services are completed in a timely manner

Apr 06, 2024

I just love the fast service. Larry is a great addition to your company. The place is always nice & clean including the restroom.

Mar 07, 2024

Felicia is excellent, caring and very knowledgeable. Always provide excellent customer service. Wouldn't go anywhere else.

Mar 07, 2024

From the second that we walked in the young man at the front was very respectful and made sure I understood everything. Great sense of humor. I was told to come there by a co worker and will make sure I recommend you guys.