Firestone Complete Auto Care

Nov 14, 2024

Great service, found the problem, fixed it fast and saved me money. What more could you ask for

Oct 05, 2024

My firestone is great . However for firestone to deny a customer to NOT BE ABLE TO PAY FOR SERVICES WITH CASH MONEY WHICH IS CONSIDERED BY LAW LEGAL CURRENCY OF THE UNITED STATES OF AMERICA IS WRONG. So I will no longer be using firestone for my vehicle service business and definitely will not refer any family or friends to firestone. And I think firestone should be closed down for denying to accept cash as legal tender for services rendered.

Oct 05, 2024

The staffs is very polite and knowledgeable I am very happy with their service

Oct 05, 2024

The team at Firestone were very accommodating and worked with my schedule to get me in for new tires. I appreciate Louis' help.

Sep 05, 2024

Efficient for reservations online, good prompt service and pleasant staff. Did oil change, tire rotation, alignment check and inspection for maintenance suggestions.

Sep 05, 2024

Folks are allways friendly and do a great job on repairs and tire sales.

Aug 05, 2024

I trust Firestone with my car.

Aug 05, 2024

The store informed me of my options well and clearly stated what needs to be done as priority.

Jul 05, 2024

The staff was very friendly, there was a small clearical issue when it came to paying which is why I put the 9. Overall I feel like Firestone is my new place for car service.

Jun 05, 2024

Awesome service, great people! Got me in early and gave me five start service at a great rate!! I HIGHLY RECOMMEND FIRESTONE!!

Jun 05, 2024

Too exspensive don't go here

May 05, 2024

Always friendly and professional.

May 05, 2024

Great people working there, on time and promoted kindness and efficiency.

May 05, 2024

Very friendly place and very helpful.

Apr 05, 2024

Had a major mechanical issue with jeep. Firestone treated us with professional courtesy and informed us along the whole way. Even said " yes and no 'SIR' ". Very rare . Thank you guys

Apr 05, 2024

I had 2 tires put on a dodge challenger, after they finished, they couldn’t get the car to shift. I wasn’t told until I saw employees searching my console to find the manual. Explanation “we took a pin out to check the alignment” I never asked for alignment to be checked!! Then my check engine soon light came on!! I asked why, he said the tech triggered it!! Never again! Do not go to this place if you want your car!!!

Apr 05, 2024

I have had my 2015 Sonata into Firestone Complete Auto Care 3 times in the past couple years. The service was good and the employees were friendly. They performed the work in a timely fashion. So, I would have to give them kudos in these areas. The first time there I had fairly extensive preventative maintenance performed. One of the repair items was the front brakes. When I got the car back I noticed the front brakes chattering a fair amount when applying the breaks. I went back and asked them about it. They said that was normal for new brake pads. Hummm… Well, I took the same car into Firestone a day ago for an oil and filter change. I got a call saying the breaks on the front needed replacing. I said what, there's only 17,000 miles on those and you did the work. Well, I am convinced the previous pads that were put on were defective and wore out prematurely. Brake pads should last at least 40,000 or more under normal driving. I had hoped Firestone would have split the cost to redo the brakes as they were obviously defective. I got no offer to offset the cost at all. That disappointed me. So, I would say if you go to Firestone, be diligent and press them if you think something in the repairs doesn't seem right. So, would I go back? That remains to be seen. Update... 3-6-2024.. Never did get any offer of compensation on the, what I believe the defective front pads. I have since switched to New Dimension Automotive. They were suggested by neighbors and friends. I've had my car in once for an engine light. I was very satisfied.

Apr 05, 2024

The estimate was one price and when I paid it was more. They didn't check my battery because they stated it was too hard to reach. It amazes me that when they knew the model of my vehicle they could have told me that the battery couldn't be checked and I had a coupon for 29.99 they tried to talk me out of using it. The additional full inspection check was 9.99 which included windshield replacement they replaced the front but not the back windshield wiper. I ended up paying over $50 before I left. They were also cursing in the waiting room thank goodness I didn't have my child with me. Worst service ever. Will tell all of my friends about my experience.

Apr 05, 2024

Went for tire balance they decided to check my fluids I noticed told them no but already did coolant which Barry didn't put cap back on right so it blew coolant everywhere and over heated then they come tell me they dropped my brake reservoir cap down in the engine bay and needed to fish it out with a bar don't take your car there they are all incompetent and have no common sense to ask if customer wants that before they do something will never go there again or recommend anyone to go there

Mar 05, 2024

Called and spoke to Alex after Toyota dealer tried to rip me off and sell me a $300 tire on my new Rav 4 they said it wasn't repairable. I brought my car here expecting to buy a tire and they fixed it for me. I will come here for all my future tire needs. Thanks so much! Honest and Kind;

Mar 05, 2024

I’ve always had a positive experience at this Firestone Auto Shop, but I also feel that they try to upsell me on unnecessary services. In this case I was told that I should get a brake system flush, which at just 53k miles is simply not necessary. The brake fluid is still a clear golden color, not black or dark at all. I have never had them tell me that everything is fine, so I assume that the technicians are instructed to come up with something to generate another appointment for a service that may or may not be necessary.

Feb 05, 2024

100% DOES NOT stand behind their work. Misdiagnosed an oil leak, $600 to replace oil pan. Van still leaks, offered 1/2 price valve cover replacement as resolution… IF that is the leak. They told me the Technician that did the work to the van was no longer working for them for a reason! What a way to manage a business and customer service! Beware if you go here for anything other than tires……

Feb 05, 2024

Nice job. Could be faster

Feb 05, 2024

The store and service was fine , tell I questioned there shop fees of 10 percent to total bill . I had a front end alignment , what shop supplies are needed ? It was an extra 20 dollar fluff charge …. That is added at check out then they point to a small sign behind a computer and other objects and say its company policy… I just won’t do business with a company that adds extra fees on ..

Jan 05, 2024

* Edit * HAHAHAHAH!!! YOU WANT ME TO EMAIL YOU SO YOU CAN COMPLETE IGNORE ME ???? YEAH ! JUST WAIT FOR MY EMAIL SITTING DOWN. *DO NOT TAKE YOUR CAR HERE* Five star in having a predatory behavior against older people, they will take their money, do whatever they want and not solve the issue on the vehicle. Do not come to this place. My family member had a loud noise on their car and took it to this place, and they charged them 800 dollars for a simple tune up. And when they took the car back because the noise was still there, they told them to take it to the dealer. *DO NOT TAKE YOUR CAR HERE*

Jan 05, 2024

These guys are great. They do great work. I just have 1 recommendation. Please charge up the batteries on your shelf. I was sold one that wasn't charged.

Dec 05, 2023

As previously detailed, Firestone was great and the service was excellent and reasonably priced.

Dec 05, 2023

Highly recommend this store! The manager, Dave, is very nice and has always taken care of me. I have never had an issue with this store.

Dec 05, 2023

Quick and friendly.

Dec 05, 2023

The customer service was friendly. However, I was there for brake work that did not get completed or was defective/incomplete causing issues with my brakes just a few months later. Definitely would not recommend this shop or this company again.

Dec 05, 2023

This is possibly the best place I’ve ever taken my vehicle to get general maintenance on. They are reasonably priced, the manager is very helpful and everyone who works at the front desk is helpful and polite. They’re so down to earth it’s great! They can get you in quick and are really accommodating! I can honestly say I will never take my vehicle anywhere else for tires, batteries and general maintenance, if I don’t have to!

Dec 05, 2023

We brought rims in and purchased four tires - with mount and balance. We finished rebuilding the front-end of the truck and actually installed the tires last sunday when we realized one tire was flat and the other three were very low. My husband and friend are both mechanics, so they inspected the flat tire and realized a factory protective sticker was not removed from the tire before installation - which left the seal compromised. They fixed the one they already had dismounted and we took the other three in midday sunday to fix. We were told an ex-employee had mounted our tires and he was fired for incompetence (which is a much nicer paraphrase of what was actually said). We had an alignment appointment scheduled for Monday morning, but I figured since they opened at 7am and they were the ones that screwed up they would prioritize remounting our three tires. They did not call until nearly 1030am on monday, which forced us to reschedule our alignment for yesterday (nine days after our initial appt). Immediately after the alignment, i noticed a shudder in the steering wheel that started around 66mph - a telltale sign of imbalanced tires. We knew they had used sticky weights, instead of the pound on weights that couldve been used on our rims, but we didnt realize they didnt properly balance them with the lower quality weights. It absolutely baffles me that they (supposedly) knew an incompetent ex-employee had mounted them and did not check to rebalance. When I picked the tires up last Monday, there was no further offers of apologies or customer service of any kind offered - not even a 'sorry for the inconvenience' - but they certainly had the breathe to tell me to schedule my truck for an alignment with them. I couldn't think of a more ridiculous notion than allowing them to physically touch my truch considering they cant even mount and balance tires correctly. I took it to a different Firestone today and they were very helpful. My husband left a positive review years ago when Porter worked there, but ever since he left the whole place has gone downhill. This Firestone has lost my patronage for the rest of time.

Dec 05, 2023

We were trying to get home 8 hours away we couldn't find a shop to do an alignment but we called and and Alex and Andrew helped us out. They were really kind to me and my family and understood our problems. We called several other shops who could not do it until a later date. If we ever come back Firestone tires is the place where we will get our work done because of the kindness they showed.