Firestone Complete Auto Care

Dec 03, 2024

This place use to be great and trust worthy. After today, not sure I will be back. After dropping off my car, I was sent an email saying my control arm bushing were bad and needed to be replaced. Then my boyfriend goes in to pick up my car and asks about it and he is told oh ya they aren’t that bad. Definitely a place I will think twice about going to since females are treated so differently.

Nov 21, 2024

No place should take an hour for an oil change than ignore the fact your car is done and parked in front while you pace waiting to be checked out. Then have to request a check out. The customer service huy up front doesn't care about customers time. I wasn't the only one waiting to long for an oil change eigther

Nov 14, 2024

The guys at Firestone were knowledgeable, and friendly and they did the job right. I will be using their services in the future and I recommend them to anyone who needs work or maintenance done on their car and wants it done right.

Nov 05, 2024

Had to have a week of work done in my car, Brian and Austin were super helpful and transparent throughout the entire process. Made it a lot less stressful. I would drive an hour to come to this Firestone over going to the one by my house!

Nov 05, 2024

This location is absolutely disappointing. I worked for Firestone in Michigan, and I am shocked by the difference in how this store is operated. 1. Management is practically non-existent. 2. Employees often sit around and chat while work orders pile up. 3. Several employees were listening to offensive rap music during lunch in the customer waiting area, when lunches should’ve been staggered to keep up with the claimed backlog. 4. My appointment was set for 2:00 pm, but my vehicle wasn’t brought into a bay until 20 minutes later, despite there being at least 3-4 empty bays available. I came in for a simple flat repair, which should have taken 30 minutes at most, but I didn’t leave until 3:30 pm—a full 1.5 hours after my appointment—only to find out it was just a valve replacement. This location feels unprofessional, the employees appear lazy, and management seems ineffective.

Nov 05, 2024

Too expensive compared to other repair shops

Nov 05, 2024

Your team is very good but there is always room for improvement. 9 out of 10.

Oct 05, 2024

Brian told me my car would be done in 2-3 hrs. This was at 10:00am on Sunday 9/29/24. I said, “really?!” He said yes, it should about 12:00 or around that time. I called at 1:00pm and they said it was going to be at least another two hours. At 3:15 they called me as they were starting to work on my car because I have them the wrong key fob. I came right over and gave them the right one. The vehicle was not ready until 5:40pm, 5+ hrs after the estimated time. It would have been professional to tell me up front that it could much longer since I was a walk in, rather than be dishonest about the time frame. And a phone could have been made to me at some point indicating that the time frame had changed. Staff needs to improve on customer communication and honesty.

Oct 05, 2024

Easy process, professional people.

Oct 05, 2024

We were passing through Mesa a couple of days ago when the alternator went out on our 2006 Sprinter RV. It was Saturday afternoon, and 114 degrees, and we thought we'd be stuck for days. These guys said "no problem," found us a new alternator, and had us back on the road in a few hours. They were courteous, professional, and reassuring. They went above and beyond to get us back on the road, especially considering that the first alternator they received was defective, and they had to pull it out and do the job twice! The mechanic said "I'll take on anything" and they had us back on the road faster than we could have hoped. These guys are excellent. I don't live in the area, but if I did, they'd be my go-to shop.

Sep 05, 2024

Excellent scheduling. Extremely great turn around on repairs. Most of all great customer serI have been using this Firestone garage for years. They are customer care driven. Using their app helps tremendously. It let's you know when it's time for a service.vice.

Sep 05, 2024

They went out of their way to help me, and were very helpful and friendly!

Sep 05, 2024

This store is amazing! Austin helped me and was extremely helpful and polite. They got me in and out with quality work at a reasonable price. I have been there multiple times and will continue to go back!

Sep 05, 2024

Unlike the 5 star first time I visited here, this time needed improvement. When I arrived for appointment the person at the counter was on a personal phone not business phone. Didn't acknowledge me for several minutes. It was after he got off his call. I would been more understanding had this been or appeared to be customer related. Secondly, after the repairs were done same person said once test drive was completed I would be on my way. The technician and another technician were talking to the counter person about another customer where there had been an issue. The technician had my keys in his hand. They even left the counter area to go to a corner and continue their conversation. For more than 5 minutes this went on without returning my keys. As an Uber driver, customer service, safety and timeliness are paramount to them and myself. I would have preferred to have done it on the weekend but sometimes business can be busy. This is why I made an appointment.

Aug 05, 2024

CRASHED MY VEHICLE AND TRIED TO CHALLENGE A PHYSICAL ALTERCATION. I visited the Firestone location on Alma School for a simple oil change, with an appointment set for 1 PM. Unfortunately, we didn’t get our vehicle back until 5 PM due to an employee accidentally crashing into a shelving unit exploding one of the tires. Despite waiting several hours, we received no update on the status of our vehicle. When I finally called about 330pm I was met with an unapologetic employee who informed me of the damage and stated they would replace the tire with a Firestone brand. I insisted that both front tires should match and requested a Goodyear tire, as originally fitted. The employee claimed he had no authority to make that decision and suggested I return the next day to speak with the manager. This delay was particularly problematic as my family and I were preparing for a trip to San Diego, and I was concerned about driving with mismatched tires. When we arrived to pick up the car at 4:30 PM, the vehicle was still not ready. The staff member, who claimed to be the manager, displayed a condescending attitude, suggesting we should be "grateful" for receiving a supposedly superior Firestone tire. Despite our objections, they refused to replace the tire with a Goodyear, as it needed to be ordered. Throughout this ordeal, there was no apology from any staff members. The supposed manager acted aggressively, trying to provoke a physical altercation with my husband. He denied responsibility for the damage and insisted we pay for the service. I refused to pay until our vehicle was restored to its original condition. This “manager” strutted around behind the counter with a smirk on his face, and acted like dumb teenager dealing with overactive hormones or a steroid raged mindless fool. His pompous attitude and unprofessional attitude must have been very embarrassing for the store and displaying this behavior in front of other patrons was even more disturbing. Finally, my husband checked the vehicle before we left and overheard the manager using obscene language about us when he thought I wasn’t around. We left with the mismatched Firestone tire and were told to return later for a proper replacement. The actual store manager scheduled a tire change, but it couldn't be done for a week as we were leaving town. During our trip, the replacement tire had to be refilled three times, and our SUV pulled to one side the entire time, causing us to worry about further damage. The employee we dealt with was unprofessional, and his behavior was unacceptable. Firestone used to have a good reputation, but this experience was incredibly disappointing. I would get better service from my 14-year-old neighbor working on my vehicle. I hope the employee in question was held accountable for his actions. This experience has left me embarrassed for this store and disappointed in the level of service provided.

Aug 05, 2024

Good people. Reasonable prices. Quality work. They also offer good coupons. Never had a bad experience.

Aug 05, 2024

I had an appointment for an oil change and was in and out in under 40 minutes!! Felt welcome and comfortable while I waited.

Aug 05, 2024

I have been going here at this location for several years, they have always been upfront and honest with me and not tried to sell me something I did not need, like my dealership has done I trust them and Bryan, Austin and others have always been helpful and worked with me.

Aug 05, 2024

Made a appointment, requested the day off days in advance only for them to say they don’t have the help and canceled on me leaving me high and dry , terrible management and wasting everyone’s time.

Aug 05, 2024

Prices are fair and usually get treated pretty good

Aug 05, 2024

These guys are terrible. I needed a specific part changed to clear a check engine light. They insisted on running their diagnostic. They refused to change my part and charged me for the diagnostic. A mobile repair guy changed the part I needed and cleared the light for the same price Firestone charged to do nothing.

Jul 05, 2024

Awesome guys. They helped me diagnose my truck and gave me a great deal. Bryan was a homie.

Jul 05, 2024

Drove from CA to AZ, had an issue and these guys came through for me in the biggest way possible!! Beyond satisfied and thankful!!

Jul 05, 2024

The staff at this location are extremely kind and helpful. They listen well and make every effort to address the issue as soon as possible.

Jun 05, 2024

Outstanding customer service

May 05, 2024

Austin and Brian were awsome! Great customer service, 5 star service, would definately recommend this location.

May 05, 2024

Brian is an amazing guy! He was the only tech there and he stayed past close to change my tire for me. He was very positive and super friendly the entire time!

May 05, 2024

I was on a road trip from Winnipeg Manitoba Canada and upon arrival in Mesa, I noticed my tires were worn way more than I anticipated! I stopped in at the Firestone on Guadalupe and spoke with Will, he was super helpful and worked with me to get tires for my car which were not the stock size as I wanted to upgrade to wider tires! Will was able to get me the four tires I needed and they were installed two days later as it was Easter Sunday in between! Austin was working when we arrived on Monday and in no time I was on the road with four new tires! Excellent professional service, totally impressed and happy with this location! Highly recommend!!!!

May 05, 2024

Left my vehicle at their shop. They called me later to give me a quote of $234. I said ok go ahead. It’s when you go pick up your vehicle and the total comes out to $266. They say oh, that doesn’t include an inspection fee, shop supplies, taxes, etc. Not only that, my appointment was for 8am and they couldn’t get to my vehicle till later because one of their mechanics called out and the other mechanic said he was late and wouldn’t be there till 9am.

May 05, 2024

Brian and Austin were amazing. I appreciate their professionalism. They were kind and friendly. Plus I did not have to wait long for my oil and battery to be changed. Those guys are great and all the tech guys. 10 stars for this location.

Apr 05, 2024

Booked an oil change at kind of last minute the night before, they still got me in and out super fast. Will and Brian were both super helpful and super awesome, helped me out with everything I needed; I've been to a bunch of other places to get my oil changed and honestly have found Firestone to always be the best, and this is definitely my new go-to store after moving from ABQ. Absolutely gonna be back soon for some repairs. :)

Apr 05, 2024

Friendly staff, great service.

Apr 05, 2024

Management was very friendly and helpful

Apr 05, 2024

They were very friendly, understanding and took care of my issue with urgency.