Firestone Complete Auto Care

Nov 29, 2024

I've been going there for at least 15 years and the service, staff, and work quality is always too notch. I would recommend always dealing with the location directly instead of the website. Mario Flores is a great and knowledgeable team member.

Nov 22, 2024

Great experience for my service

Nov 22, 2024

The staff at Firestone are very knowledgeable and have been very helpful and responsive. I am always awed at their expertise and customer service. Thanks to Anthony, Mario and the rest of the Team!

Nov 15, 2024

Very clean and professional crew. Rick kept me informed throughout the day 👌

Nov 06, 2024

Since the moment i got here, bad customer service… a total of over 6 hours waiting. Ridiculus

Nov 06, 2024

The Only problem with the attitude of the Salesman or Behind the register his personality came so strong and condescending to a woman / It was horrible / I know I need my brakes / But because of his attitude I will not do in Firestone AT ALL. The gentleman who check me out was different and more of a people person. I do well with more like individuals like him. This guy was so rude he MADE ME WAIT additional 10 minutes because HE refused to CHECK ME OUT. This employee should be given directions on how to address woman and how to talk to woman who needs car maintainance VERY RUDE ! More than $600.00 to change front brakes Just FYI

Oct 06, 2024

I always come here with my Challenger. They have good warranties and quick service. But what keeps me is the great service. Raul and Anthony were so helpful. This will remain as my go to auto shop. Thank you.

Oct 06, 2024

Michael and Anthony treat us like family. I feel valued and listened to there and we always get good service.

Oct 06, 2024

Muy bien servicio, personal amable y profesional. Recomendado 100%

Oct 06, 2024

Not satisfied at all with having to pay $600 for two tires and an alignment during an “Epic” Event only because your store was out of the cheaper tires and would not honor the lower price for the ones that we would’ve settled for. They told us the sale ended “ Tomorrow” And that the tires wouldn’t be there until Monday if ordered or Tuesday. To me that sounds pretty predatory selling. Get you in for the expensive tires and tell you that the cheaper ones won’t be available until after the sale. The gentleman who took care of us was very kind, However, we seem very deceived and I have been a Firestone customer since 2001. I’m very disappointed at how my husband and I were taken advantage of. They make you think that you’re getting a great deal but the price is jacked up. Horrible and I don’t think I’m going to be coming back to Firestone anymore. I will be taking my business elsewhere. A professional courtesy for a loyal customer of over 23 years to honor the sale price when in stock, would have been a better business decision.

Sep 06, 2024

Coming here from the 4-Hour trip and having an issue, these guys help me out on the Sunday morning not trying to sell me anything but actually trying to fix my issue. Honest and out in the open. Absolutely appreciate everyone at this Firestone

Sep 06, 2024

Excellent customer service by Ronnie, he explained me everything and help me with my tire.

Sep 06, 2024

Great and honest service. Shoutout to Anthony, Raul, and the rest of the team for quickly patching up my tire after several other places claimed I'd need to replace it altogether. I've been going to Firestone for years and have no intention of changing that.

Sep 06, 2024

Labor price on sign said $175 an hour, but was charged $305 when my window was disassembled in less then an hour. Even if the price was correct, the customer servive, though it started off well, became more and more inhospitable. The original clerk who helping me left mid-inspection, leaving me with another clerk who didnt even know what was going on until I called. I felt I was getting overcharged, so I had asked to end inspection so I can go home. The clerk said the door window section was already disassembled within the hour, but would cost me $300 if they stop there. Now being obligated to stay, I was charged another $300 for the window regulator + motor. Doing research, I found the piece was only $98 online. Granted, I would have to wait for delivery for the piece, but over twice the amount when they didn't tell me my whole door would be disassembled? I am not coming back here again.

Sep 06, 2024

Mike and Raul went above and beyond to recommend the needed services for my vehicle while explaining the why behind it. Wouldn’t take my vehicle anywhere eles

Sep 06, 2024

Nice front desk and inventory -reasonably quick service!

Sep 06, 2024

Ronnie and the whole team were nothing but professional, quick and efficient! Hands down the best team and I will now forever be a loyal customer.

Sep 06, 2024

Service by Mike and Anthony were great, very honest and helpful and their advice helped me fix the issue while keep the job affordable.

Sep 06, 2024

The best customer service and attention to detail. Would highly recommend this shop

Sep 06, 2024

They don't honor its oil offer, they get little repairs to over charge for that really don't waste your time.

Sep 06, 2024

Very slow service. Appointment time 12.00 for a tire change only and not ready until 2.40pm. Front desk personnel very attentive and courteous explaining about the delay, specially Mario.

Aug 06, 2024

I walked in concerned about the state of my fairly new tire (purchased elsewhere at the dealership) and RAUL was able to get me help, a solution, but most importantly reassurance that the issue would be solved. Thank you Raul for your kind customer service and putting customers’ needs first. Saved my week!

Jul 06, 2024

Anthony is great guy knows his stuff thank you

Jul 06, 2024

Anthony was a great service employee at fire stone above and beyond performance

Jul 06, 2024

Mario the bro took care of me. I appreciate you amigo.

Jul 06, 2024

Muy buen servicio ricardo y mario

Jul 06, 2024

Promociones engañosas..cuando solicitas cambio de aceite y filtro supuestamente la rotación de las gomas esta incluido en el precio..pero si te sugieren la compra de gomas nuevas y no lo haces entonces te dicen que no pueden hacer la rotación por desgaste de las gomas. en mi caso el desgaste no es mucho. En mi caso tengo inscrito en esa dirección 4 carros...que por supuesto no regresaran más alli

Jul 06, 2024

Very Courteous, gets the job done quickly and efficiently, and provides a good explanation of what is being done to the vehicle.

Jul 06, 2024

Very efficient smooth service.. check-in was a breeze!

Jul 06, 2024

Very professional place. Anthony took care of me super professional, helpful, friendly and communicative. Very happy and satisfied with the service. Will definitely recommend this shop.

Jun 06, 2024

Big Mike and his staff have worked on my vehicle for the last 7 years. He has great team of mechanics and managers who do outstanding work. More importantly, Big Mike is honest and always upfront about cost of parts and labor, and any additional issues the mechanics identified. I don’t take my SUV anywhere else! Thanks Big Mike!

Jun 06, 2024

Great experience at this location, all staff are extremely helpful and always helpful. Mgr Mike is super informative of what your vehicle needs or not. I leave a good 30min away but it's worth the drive to come to his location.