Firestone Complete Auto Care

Dec 05, 2024

Great experience swapping my summer to winter tires!

Dec 05, 2024

Just went here for a scheduled oil change and was told it would take 1.5 to 2.5 hours. Why schedule me if you're that far behind. Went to another oil change place and they found an old wiper blade under the hood on top of the engine. I did get my wipers changed by Firestone on my previous oil change with them. Not very happy and will not be coming back.

Dec 02, 2024

Here’s a glowing 5-star review for Firestone Complete Auto Care: I can’t say enough great things about Firestone Complete Auto Care in Greenfield! I recently brought in my 2015 Ram 1500 to have Falken Wildpeak tires installed, which I had ordered from Tire Rack. From start to finish, the service was outstanding. The team was professional, knowledgeable, and made the whole process seamless. They handled my Tire Rack order without any issues and installed the tires with precision and care. My truck rides like a dream now! What stood out most was their attention to detail and their willingness to answer my questions—they truly go above and beyond. This isn’t my first time working with Firestone, and it certainly won’t be my last. Their consistency, expertise, and excellent customer service keep me coming back. If you’re looking for reliable, trustworthy auto care, Firestone in Greenfield is the place to go. Highly recommend!

Nov 29, 2024

Fast and complete service. New tires and oil change. Started on my car at appointment time.

Nov 22, 2024

I came here on a Sunday and they were super busy with a flat tire and they were able to fit it in and get it finished before they closed. Great communication as well.

Nov 22, 2024

Went to this location twice in the last year, with two potentially dangerous situations arising from each. The first time, I got a full vehicle check since my car was making squeaking noises. They said everything was fine, only to have my brother look at it the next day and start screaming at me for driving the car with a strut that was falling off (hence the squeaking). He said I was lucky the wheel was still attached to my car. The inspection said struts were fine nonetheless. Yesterday I went back, assuming the best of the place. I got two new tires. Both tires were placed on my car at 15psi above my vehicle recommendations. Thankfully my boyfriend noticed and released the air back to a safe psi. I am just a 20 something year old girl; I don't know anything about cars. Both of these instances could have been catastrophic or even deadly. Scares me so bad after I put my full trust in this establishment. The individuals I interacted with were very nice, but I just cannot look past these errors.

Nov 15, 2024

They are very good for tire, suspension and alignment work. The work on my car was done efficiently and the cost was fair. This was consistent with the service I received at this store during previous visits.

Nov 15, 2024

Very friendly, helpful and do a great job.

Nov 06, 2024

Traveling for work, I ended up with a flat tire and was towed to Firestone. They told me they couldn't get me in until tomorrow. When I thanked them and said I'd look for a hotel, he said "you're from out of town? We'll get it done tonight." Great people, great service.

Nov 06, 2024

Very good service

Oct 06, 2024

This should be 5 stars my bad. I had a em and brought my car there for service. I was out of town and they knew it was dangerous for me to use my vehicle They were able to squeeze me in on their busy schedule and helped me with my problem. They are gracious caring and honest at this Firestone . I would give 10 stars if I could on how much they helped me Nice to know there are still nice ,good hearted ,honest, caring businesses out there

Oct 06, 2024

Was there a week ago for a power steering leak issue on my 08 impala, since I had 3 power steering pumps installed before and since coming back to Firestone, I was very pleased with the new one installed and didn't mind the wait to have it done. Been almost a week and no leaks, and not having to keep putting in fluid. I can't thank the people / mechanics that did the work enough. Definitely saved me and the headache. You guys are amazing!!!

Sep 06, 2024

I have always been treated well at this location. it is not a convenient location to get in and out of and is a little out of the way, but the people here have treated me and my wife well. The service is done well and within the time frame quoted. When I need tires, this is the place I go. The physical location is a nightmare, the work is done well and the people will treat you well.

Sep 06, 2024

I showed up and hour early for my appointment for 4 new tires because I had nothing going on. They took me in and got me out in a hour. They broke one of my air pressure sensors, were honest about it and replaced it for free! That's awesome! That's integrity!

Sep 06, 2024

Went in for one tire change. Not too sure why my hood and trunk were opened. Also it took about a hour and half for one tire.

Jul 06, 2024

Fixed my tires a month ago and I still have the same problem went back and told them they didn’t fix it correctly I’m still having problems and they didn’t want to fix it told me to go somewhere else cause they busy

Jun 06, 2024

Service was done fast and done well

May 06, 2024

Had the issue twice and they fixed it

May 06, 2024

I went to get a nail hole professionally patched in my tire with a slow leak, which they said they could perform at a reasonable price. After waiting a little over a half hour they call and tell me "the hole is too big" and tell me the price of a new tire. It was a small nail, right in the groove of the tire so that wasn't an issue. I come back only to find they didn't even take out the temporary patch that was put in and simply wanted to put a new tire on. I would not recommend going here for the predatory sales tactics used on me. The only positive I can give is they didn't charge me to take a look at the tire which they didn't even do.

Apr 06, 2024

Excellent customer service. Consumate professionals. In and out extremely quick

Mar 06, 2024

Awesome service and friendly staff

Mar 06, 2024

Great Service. Called late on Saturday about 2 Front Tire Replacements. They were in stock and scheduled first thing on Sunday. They also were able to fix a rear tire without replacing. Prices and service were within my budget. Thanks.

Mar 06, 2024

Highly recommend. Communication is top notch and service is quality.

Mar 06, 2024

I'd do zero if I could. Tried to book online. Four phone calls later, I finally had an appointment. They didn't seem to know what an engine tune up even was. Show up, and they tell me it would be more than 500$ for JUST plugs and wires and could take three to four hours. I'm sorry, that doesn't even make sense. I proceeded to go back to the house and as an uneducated 30 year old woman do them myself for less than 100$ in parts in just over an hour and a half. Do not let them pull this scam. Clearly, labor isn't that hard. Called to other local places and got multiple quotes for 200$ or less.

Mar 06, 2024

My situation was kind of an emergency and they were able to take me right away.Very satisfied.

Mar 06, 2024

Service was quick and effective. They were upfront about any and all issues, and the staff was very pleasant

Mar 06, 2024

They provide pictures of what needs to be repaired. Customer service was very good!

Feb 06, 2024

First time coming and everyone was super informative. I do not know much about cars and they were willing and happy to answer all of my questions.

Feb 06, 2024

Had low air on one tire due to weather. Made appointment online for 3 pm. Got there and was told I couldn’t get seen today. Never got a phone call but was just told no one available. This is super frustrating because it would have take all of 5 min (since I was able to go to another Firestone and the guy did it for me in that time. The gentleman at the desk of this location was rude and gave me no other answer but I couldn’t be seen. Will be taking my business elsewhere from now on.

Feb 06, 2024

Repairs were guaranteed and taken care of as promised when problem reoccurred. I trusted the repair men and they fixed the problem.

Feb 06, 2024

Such an excellent experience! Service Advisor Mike was extremely helpful. Great prices too! He saw to it that my tire that they only had 4 left was delivered from 27th to 76th and in the process of replacing toped windshield fluid, air in tires and even replaced my stolen air cap to my flat tire. Again great experience I have ever received on any of my vehicles that I ever owned didn't even have a appointment. Could not be happier! Thanks Firestone on 76th in Greenfield WI