Firestone Complete Auto Care

Nov 30, 2024

Got what I needed when I needed it, on Black Friday. Have been coming to this location for over a decade and their great level of service has always been consistent

Nov 29, 2024

Helpful and friendly staff that got me back on the road quickly.

Nov 28, 2024

Manager was very knowledgeable and helpful, fit me in without an appointment to get my truck aligned oil change and tire rotation. Called me a little later I had a bent tie rod, I gave approval to replace and they still got everything done by early afternoon. 10 of 10

Nov 28, 2024

The Firestone Complete Auto Care on 29th has always had good greeters and gave good advice. This trip was just a oil change and tire rotation. The person at the counter saved me about $20 by recommending a full synthetic oil change that was on special vs a normal mixed. I thank him for that.

Nov 14, 2024

Y'all's customer service is trash, and the fact I had to wait three days for tires to be replaced is crazy and unprofessional. I'll never shop with Firestone again in life!! It costed me so much time and money it makes no sense. I should've went to Hibbdon🗣️🗣️

Nov 05, 2024

Christina was extremely helpful. She answered all my questions along with giving me some helpful tips. She got me back on the road quick!

Nov 05, 2024

Worst place. Do not take your car there. They will never warranty their work and always try and make an apt that is weeks out. Save your self the time and money and go to a diff place. And the store manager is literally a real sour person !

Oct 05, 2024

Cristina was absolutely amazing. She truly cares about her customers. I will definitely return to this location for any future needs simply for the way Cristina treated and respected us! She is an outstanding employee.10000000000 stars ⭐️ She definitely went above and beyond. Thanks Cristina you definitely deserve a raise :0)

Oct 05, 2024

I had to have my alignment redone by Discount Tire four days after they did it because it was still so bad. They also tried to upsell me the most expensive tires immediately, without offering other options, as if I wouldn't know 2 Honda tires cost less than $450. The whole time I felt like they were trying to take advantage of me. I did get a refund for the alignment, but they were not transparent, and I still had to take it somewhere else to get fixed. Overall very bad experience, would not recommend

Oct 05, 2024

I took my Toyota in to get a radiator flush and fill. The guy taking my appointment tried to make me feel bad for waiting so long to get this service done. 100,000 miles. I made the appointment and they took the car details down etc. after taking it in, I was told to leave it for the day. Ok so the wife picked me up and took me home. 20 minutes one way. The guys at Firestone called me up and said they didn't have the tools needed for the service that it is a dealer item only. At least they didn't charge me for wasting my time.

Oct 05, 2024

Very good experience starting with Dave when I walked in. He got our car in without an appt and removed locking lugs (the key had been stripped) and had it done in 6 hours and honored the free tire rotation even though the tires were purchased at another Firestone. Highly recommended.

Sep 05, 2024

Appointments and early drop offs does not matter. Car left outside for 3days/nights until it finally got looked at. Then no communication and a diagnostic cost with no paperwork other than a receipt with my comments on what I brought it in for. Wow how things have changed...

Sep 05, 2024

Christine is an amazing Employee that goes above & beyond for her customers. Thank you so much for all you do!!

Sep 05, 2024

Cristine is an absolute God-send! She is a true expert and a professional. She really came through for me in my time of need and spent extra time to help me out even though the store was about to close! Stayed Kate yo help out. I truly cannot thank her enough for helping me! She is a rockstar, a stellar employee, and just a gosh darn incredible human being. I cannot say enough good things about her! The service was quick and efficient! She is someone who goes above and beyond to make sure you are taken care of. Highly highly recommend and have told all of my friends and family about her.

Sep 05, 2024

Cristine is an absolute gem!! She goes the extra mile for her customers!

Sep 05, 2024

Sean and Pete always make sure things are taken care of quickly and safely! I can always trust them with my auto maintenance and repairs.

Sep 05, 2024

Use to be my go to shop for vehicle maintenance, but this place has gone downhill! The last few appointments I’ve made online were canceled the moment i stepped onto the shop. For some “odd” reason it’s always a rescheduled needed. Not to mention the guys working the counter come off as if they don’t want to be bothered. Do yourselves a favor and save yourselves the frustration and take your business elsewhere.

Aug 05, 2024

DO NOT USE THESE GUYS! Went in to get a wheel alignment. Guy at the front desk was really nice. They said they couldn't do the wheel alignment because the ball joints were too loose. So when I got home I jacked up my truck and check the ball joints myself.. they are perfectly fine and this store was trying to hustle my money.. very sheisty mechanics

Aug 05, 2024

Great Service Took care of my 2004 Nissan Sentra for a fair price ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Aug 05, 2024

Horrible customer service! My mother goes to get a flat fixed (under warranty) early on a Monday morning, only to be told to make an appointment and come back on Thursday. This is how you treat elderly women? Totally unacceptable.

Aug 05, 2024

The overall experience at Firestone Complete Auto Care (FS) was great. Service Techs and Management Staff are all professional and polite. The quality of work is dependable and the work center stand behind their work. Of course, I would recommend FS to friends and family. You need preventive maintenance on your vehicles and FS has it all in a decent amount of time.

Jul 05, 2024

Don't bother making a reservation online. They currently only have 1 tech on staff and are backed up. I made an appointment the night before for 2 pm on Sunday. I get there, and I'm basically told the reservation system is useless. I was told I could leave the car overnight and they would try to get to it the next day. He suggested a competitor down the road if I needed a new tire that day. After visiting 3 different shops that had no time to fix it that day, I ended up at Walmart. An hour later, I had my new tire installed. The front attendant was friendly and seemed to care. I know the online reservation system and limited employees aren't his fault. That's why i rated them 4 stars, at least for recommending another shop.

Jul 05, 2024

Got tires rotated. Left ALL lug nuts loose on tires. Start flying off on I35. Sheared a few lug bolts and started shaking violently. Offered new tires and free repairs. When called for update (told it would be done a day before) was treated extremely rude by weekend “‘manager”. Place is a death trap. Stay away.

Jul 05, 2024

I am pretty sure I was scammed because I’m a female. I have a new car with under 10,000 miles. I have a flat on one front tire. I’m told I have to replace all 4 tires or it could mess up the transmission. I call the Subaru dealer and I’m told yes and no. There is leeway and he said with only 10,000 miles on the tires he highly doubts the tires were worn enough to cause any problems. However, should I argue with Firestone? 1,000 all because of one flat tire. Then they weren’t planning to give my 3 GOOD tires back to me! Ha! They gave them but only because I insisted

Jul 05, 2024

Thanks Firestone for taking care of my tires need for more than 20 years. I bought my tires from a local Firestone in Cary , NC , as usual, any Firestone place will honor the warranty. Even if it cannot handle all the volume that it has, the guy: David sent me to Hibdon, the sister store, to take care of me beautifully. Thanks to both places. Thumbs up , guys.

Jul 05, 2024

The absolute worst service ever and nothing ever got takin care of. My appointment was scheduled for 3 P.M. for Firestone in Midwest city and the manager Dave was completely rude and disrespectful and told me he couldn’t take care of us at all and that he never scheduled the appointment when I have proof of email for appointment. WILL NEVER EVER TAKE MY VEHICLES HERE OR SUGGEST THEM AT ALL. TERRIBLE TERRIBLE SERVICE AND NOT PROFESSIONAL AT ALL.

Jul 05, 2024

Worst place I’ve been will not return

Jun 05, 2024

I have been happy with the service I have received at Firestone. They are always friendly, responsive to requests and fully explain what is needed or what has been done to your vehicle.

Jun 05, 2024

Quick, clean, did the job.

Jun 05, 2024

The staff was friendly and took care of my issue quickly. I was able to leave my car before work and pick it up at lunch!

May 05, 2024

Dave was great. Employees were helpful, eager to be of assistance, polite and friendly. We really didn't have that long of a wait. Work was completed professionally and accurately. The store was very clean and well maintained. Great visit! Thanks and much appreciation to everyone.

May 05, 2024

My car needed a lot of work done. The staff were great at explaining everything and got it taken care of.

May 05, 2024

Had a 4:00 appointment to get a brake light replaced on my truck, left the truck there at 3:50, came back 2 hours later and they hadn’t even touched my truck. Meanwhile, there was only 2 other vehicles in their 16 vehicle bay shop. I will never be coming back, and I am warning people to stay away.

Apr 05, 2024

They are kind, honest and when they do repair it is done well.

Apr 05, 2024

Very easy to deal with. Dropped the car off and was contacted about it in a timely manner. Very friendly staff that gave me my options and I got my car back just right it should. Thank you Firestone