Firestone Complete Auto Care
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Review highlights
"PHENOMENALLY ACCURATE!! They were 100% spot on accurate with diagnosing! RECOMMEND RECOMMEND RECOMMEND"
"Very helpful service, they even gave me a discount."
"Very bad service en rude people go to another location."
Overview
Categories
Tire shop, Auto air conditioning service, Auto repair shop
Directions
3424 W Bethany Home Rd
Phoenix, AZ, 85017
Phone number
Call: (602) 904-8000Website
View websiteHours
Sunday
9:00 AM - 5:00 PM
Monday
7:00 AM - 6:00 PM
Tuesday
7:00 AM - 6:00 PM
Wednesday
7:00 AM - 6:00 PM
Thursday
7:00 AM - 6:00 PM
Friday
7:00 AM - 6:00 PM
Saturday
7:00 AM - 6:00 PM
Description
Helping our neighbors since 1926, Firestone Complete Auto Care is your one-stop shop for your vehicle needs - from standard maintenance to tires and repairs. Discover exceptional auto care service at Firestone Complete Auto Care in Phoenix, AZ located at 3424 W Bethany Home Rd. From tire sales to maintenance and repairs, we offer comprehensive solutions for every make and model. Keep your vehicle running smoothly with services like oil changes, brake inspections, and engine repairs. If you're a Phoenix resident and want to experience reliable and affordable auto care tailored to your unique needs, schedule an appointment online and or visit us today so our expert team can take care of your vehicle and get you back on the road.
Reviews
Nov 22, 2024
Awwsome staff very respectful when doong a oil change.Richard Fernandez
Nov 06, 2024
Got the best serves from Efren .. will becoming here every time I need service from now on.. thanks for the help today
Nov 06, 2024
I have been having problems with my instrument panel. My visit was based on my tires service light indicator. My psi indicator has consistently been all over the place. Often failing to give me even numbers. I brought my Trax in to check my tires and to make an appointment for the next day. Both days went perfect. I was really worried about my indicator because some was wrong.I spoke with the representative and pumped my tires and followed up with him the next day and fixed my problem altogether.👍😊😁
Nov 06, 2024
Needed a tire alignment. Efren assisted me when I arrived. Knowing my situation, he made sure that I was out of there by 2:30. Appreciate all your help and professionalism!
Nov 06, 2024
They were very knowledgeable & courteous. I was in & out in no time.
Oct 06, 2024
Eferen did a really good job of taking care of my car needs!! He had a wonderful attitude and made my experience wonderful.
Oct 06, 2024
I came in with an odd request and the staff was quick to help me with my issue and accommodated me very well. Very pleased with my experience!
Oct 06, 2024
My window fell in my door and efran was so kind to fix it last minute. I truly cannot thank you guys enough. He was awesome!!!
Oct 06, 2024
Tech, Gilbert, is great
Sep 06, 2024
Fast, efficient, arrived 5-10 min early for my appointment and they saw me immediately. Easily one of the easiest experiences I've had taking my car in anywhere.
Sep 06, 2024
If there were a zero-star option, I would choose it. I visited for an AC issue as my car was blowing hot air. Initially, I had an appointment for a diagnosis, and they informed me that a valve was leaking and the repair would cost $280 for fixing and recharging the system. I asked if they were certain about the diagnosis, and they assured me they were 100% sure. However, just two days later, the AC was blowing hot air again. I returned, and they apologized, admitting the initial diagnosis was incorrect. They fixed it again, claiming this time they were certain it was resolved. Three days later, the same issue occurred. On my third visit, I left the car for three hours. When I returned, they hadn’t even looked at it, claiming they were too busy. The manager told me they needed the car for the entire day, but other customers seemed to take priority over me. He suggested I come back in three days, which was the earliest available appointment. Considering the outside temperature was 114°F, I expressed concern about driving in such conditions, to which he responded without any compassion, stating, "It’s not my problem." When I asked for an appointment the next day, he told me to take my car and that they would no longer provide me with any service. He also said my warranty was canceled. When I requested a refund, they refused and treated me with extreme disrespect. Only when I mentioned calling the police did the manager agree to refund me. This has been the worst customer service experience I have ever had.
Sep 06, 2024
Second Firestone we stopped trying get an alignment and tire rotation. Can you leave the car, was the response.
Sep 06, 2024
Thank you for all your help Gill and Kenn
Sep 06, 2024
Thanks to George & staff for a great experience today Wed 8/14/24, we had a previous Firestone tire purchase. Had a tire issue on the road this morning, and this store front was professional, helpful, nice to do business with. We will definitely recommend to all. Good Job!!!
Aug 06, 2024
At this point I dislike going to any Firestone as I always get some type of bad service , today I had an appointment at 10am for a flat tire and they told me I had to wait till 2pm , so what’s the point for an appointment? 🤦🏽♂️ So dissatisfied I am never getting tires here again!
Aug 06, 2024
Efren did a fast and efficient tire change on the car. Great work and pleasant experience overall.
Aug 06, 2024
Great customer service! Zaragoza was very helpful and polite
Aug 06, 2024
No respetan las citas pésimo servicio
Aug 06, 2024
The staff was really helpful and they worked to get my car done in a timely manner
Jul 06, 2024
Jorge and Efran were very helpful when we had to tow my dad's car in. Got the brakes fixed right away. Now my dad will start taking his car at that location for oil changes/maintenance.
Jul 06, 2024
Jorge, Fajad, Roberto are stellar. If you need anything they will take the time to show you what's wrong and are transparent. Check them out for all your auto needs!
Jul 06, 2024
I called in today to check on the status of my vehicle and was left on hold for several minutes before being hung up on. I then called again and was left on hold for around 10 minutes
Jul 06, 2024
You have great tires and good prices and really good warranties. Nice employees. Thank you!
Jun 06, 2024
Effern And Ken gave amazing service from my pre. Purchasee inspection. We got in right away and they explained everything that they saw and were through and honest.
Jun 06, 2024
Friendly professional staff. Honesty not trying to over sell
Jun 06, 2024
Good people doing good work, appropriate recommendations
Jun 06, 2024
Jeorge and Efren were both very helpful and professional about everything from helping me reschedule my appt, they got me in earlier than expected, to staying in contact with me providing me with updates on status of my car and going over their recommended repairs but not doing any services without asking me first. The work was done that I requested and my car was ready on time. The checkout process was super easy and quick with excellent customer service, even offering me a discount for using my Firestone card. I will definitely be going back to this Firestone whenever I need repairs or tires . I completely trust them with my car:)
Jun 06, 2024
Not the cheapest but you know it will be fixed right.
Jun 06, 2024
They only took 30 minutes to change 2 air filters
Jun 06, 2024
Very good service!
May 06, 2024
Don't bring your vehicle here unless you want to pay for items that don't need to be fixed, better yet pay for an inspection and not have the job done right the first time. Of course no money was given back to be for a paid inspection that missed a leak.
May 06, 2024
I have dealt with Firestone in the past and have had great experiences
Apr 06, 2024
Firestone West Office at 35th & Bethany Home: They had to get the parts for my AC repair, kept me informed when they came in, accomplished the work in less time than anticipated. Devon & the crew are very customer oriented.