Firestone Complete Auto Care

Dec 02, 2024

Called to confirm a appointment. Seems shop does not want to ,ork on older cars.i was told they will call me back but no call back. Their word is garbage so how can you trust them with your vehicle. Shop is never busy

Nov 14, 2024

I had lefted a bad review. but i take it back they got there right few mins before my appointment. Even doe they didn't open at 7 my appointment was at 8. It was a misunderstanding They took me right away and called after to apologize again. So I really appreciate Firestone. Been going there for awhile. Was my first time experience on that. But they are good people there. Good service. Just was a little misunderstanding. 👍🙏

Nov 05, 2024

Great staff knowledgeable professional and courteous!

Nov 05, 2024

Quick oil change! Kevin was very friendly helping my girlfriend and I.

Nov 05, 2024

Great service, above and beyond!

Oct 05, 2024

Firestone Saved My Day! I would like to express my immense gratitude for the exceptional attentiveness, prompt service, and hospitality I experienced during my visit to Firestone. While exiting the freeway, my tire lost pressure, and I was fortunate to come across the Firestone shop with only 1psi left. The team at Firestone did a fantastic job and took care of my car swiftly, allowing me to make it to work on time. Thank you for your generosity!

Oct 05, 2024

The guys here are always very friendly, helpful, and don't pressure me to add services. I always am happy with their work!

Sep 05, 2024

Friendly service

Sep 05, 2024

I had originally scheduled an appointment for Sunday for a new blinker. Unfortunately, there was a mix-up, and I thought they were closed since no one was there and missed my appointment (the opener called in sick). Jeff contacted me immediately the next day to apologize and was able to a schedule something for me within the week. Their customer service was great and I definitely recommend this place!

Aug 05, 2024

manager has a stick up his you know what. maybe you should’ve tried harder in life if you didn’t want to end up as a tire shop manager. pathetic

Jul 05, 2024

We were greeted by Mike...he was exceptionally professional and courteous.

Jun 05, 2024

I didn't have an appointment. They allowed me to drop my vehicle off in the morning and fixed my a/c issue by mid afternoon. I love this place!

Jun 05, 2024

Terrible. Guy at the front couldn’t wait to say “we cant do it”. Without hearing what i wanted. How hard can a basic oil change be? Zero ownership and customer service

May 05, 2024

2nd time I am in that location and staff are not cooperative and plus rude 1st time I thought may be misunderstood but this time was for tires change he told 2 hours will take I was waiting there but when more then 2 hours I asked and say still can take long time or can take my vehicle and what is wait more then 2 hours ?

May 05, 2024

Gotta say the Service Manager Nate is a pretty top notch guy

May 05, 2024

Nate and Justin are top notch!! Highly recommend this store - they take good care of ya :)

May 05, 2024

I had an amazing experience working with Jeffrey. My oil change was done very well. Also, informed me of the tread on my tires being 4’s all around & a bubble on my driver side tire. On top of that, he answered all the questions I had… I am very impressed with the level of service from Jeffrey!

May 05, 2024

Very frustrating experience due to poor time management and poor communication.

Apr 05, 2024

Jeff and Michael delivered incredible service and the car was taken care of when they said it would be. This location and these gentlemen are great representatives of your company. Highly recommend.

Apr 05, 2024

The guys didn't really explain anything about my purchase, I had to ask everything, no other options were offered for the tires I bought, Trendy isn't they're anymore, she was the best

Apr 05, 2024

This operation is a scam. I brought my Honda Civic in for new brakes, grinding rotors, and drums. The car's shimmying and poor braking seemed to get worse after their service, so I took the car to a Honda dealership to have them inspect it. The Honda service people told me that the old pads were still on the car, and it looked like the brake pads, rotors and drums had not been touched. Firestone charged me $400 for their 'service,' but didn't do anything. Not only is the frustrating, but it was dangerous for me, as my supposedly 'new' brakes could have failed at any time.

Mar 05, 2024

Excellent service and warranty options.

Mar 05, 2024

I needed an alignment done on my car. I purchased the Lifetime Alignment for a very reasonable price, and have been thrilled with it. Within 2 weeks, I accidentally hit a curb pretty badly. I called and they had availability very quickly to get me back in. They performed the alignment again very quickly, and the best part is it was already paid for. They have been extremely pleasant and easy to deal with. I highly recommend them!

Mar 05, 2024

Made same day appointment for an oil change. Took less than an hour and very reasonable price! Will definitely be coming back for future oil changes. Friendly staff too.

Mar 05, 2024

The price was reasonable and they didn't tell me I need a bunch of other work done. Plus they reset the "needs maintenance" meter.

Mar 05, 2024

They are always so thorough, helpful and knowledgeable. This is the first time I have found a place that i feel comfortable brining my truck back to since i have moved to Arizona. and it's been 23 years now. Just love these guys they are honest i was going to have a battery put in, and they put a tire on for me as well, they called my up said you're all set, and we tested the battery and you don't need on yet and showed me the test results, and it was still running at like 90% so that saved me over 229 bucks. Best firestone i have ever been too!

Mar 05, 2024

Very precise about my car's needs.

Feb 05, 2024

I came into the shop frustrated from a different visit and Jeff helped me out. He scheduled me in and they did a break inspection. He was very thorough with explaining everything (in laymen’s terms) that was going on with my car, he anlso showed me what he was talking anbout and answered further questions I had. I really appreciate his patience.

Feb 05, 2024

I have always received amazing and quick service with Firestone but especially at this location. Fair prices, friendly staff, and they do a great job. Highly recommend!

Jan 05, 2024

Alignment was good. I visited 3 other shops in the area that couldn’t drive my lowered car onto their alignment racks. This Firestone is low car friendly 🏎️

Jan 05, 2024

Great service and performed in a timely manner.

Jan 05, 2024

I believe the gentleman's name was Nate. He was super helpful. I like going to th8s location. There are a few that might be closer. But this location has tge nicest and well informed staff

Jan 05, 2024

Mathew, and Daren provided excellent service to ensure I was safely back to traveling! Even at the extent to working past an early out scheduled day!!

Jan 05, 2024

Scheduled a lifetime wheel alignment. Estimated 1 hour but took 30 mins

Jan 05, 2024

Service advisor was helpful and advised me on better option to save money.

Dec 05, 2023

Awesome customer service!

Dec 05, 2023

I had a GREAT experience at Firestone recently. Let me share my story with you. I was recently told by another company, actually two tire shops, and both if I write the names everyone will know who they are. Hint. One is a popular membership place (not Sams), and the other offers tire checks and air for "free." I took my car in to get something small repaired at the membership place, and I asked the employee if I could get my tires rotated. The representative asked if he could look at my tires. I said sure. He did. AND, this is where it all goes askew. He told me I needed back tires, that my alignment was off, and that this was causing my tires to wear down. I didn't know anything about this kind of issue, so I trusted he was telling me the truth... I was told I had 30 days to get the tires replaced and to stay off the highway for safety reasons! During a two - or three day period, I was also told by the said membership company that my front tires needed to be replaced also (now a red flag went up for me!). I told the guy I didn't understand that because my tires looked good to me, and I had barely used the car... He then said, "You can't see it because it's behind the tires, and this issue can cause damage to tires quickly, etc, etc... Long story, so I'll make it shorter now, I took my car to the big name air checking tire company and made an appointment for the next day: Next day, the guy checked my tires with a gadget and he agreed with membership company. He said, "Yep, you need back tires they're pretty bad." Something like that it's been too many days since this happened. Lastly, I took my car to Firestone, and they checked me in, and raised the car up and called me to go look at my tire situation, and explained there was NOTHING wrong with my tires. I was not surprised, but shocked that I was actually lied to by TWO DIFFERENT companies. Now I'm upset. Prior to this honest evaluation at Firestone, I was scared to drive my car and asked for rides because I was now also comparing the prices of tires. I could see my tires were in really good condition from the exterior... but trusted the other two companies that there was something I couldn't see. The representative at Firestone was so kind, and he said, "... you don't need tires, and I hate when people in this industry do things like this because it makes us all look bad..." I agreed and was relieved I didn't need to spend unnecessary money for perfectly good tires. He explained what to look for and checked my tread in front of me, showing me I had a good amount of tread on my tires. Firestone was the only HONEST company that not only saved me over $1,400, but they were diligent, professional, caring, and patient about it. Note: On one another day, the manager also helped me when they just closed. He took the time to answer some questions and never made me feel rushed or uncomfortable. Firestone: That's great customer service!⭐️⭐️⭐️⭐️⭐️ The real sad thing is TWO big name companies were 100% dishonest and lied to me for their gain. I will never go to those companies again for my tires (they both mostly offer tires services). I HIGHLY RECOMMEND Firestone on: 4301 E Thomas Rd, Phoenix, AZ 85018. The guys and gals here are polite and go above and beyond!