Firestone Complete Auto Care

Nov 05, 2024

I never be here before and I see there really Bad service for my first time in shop and never back again I done. Different story from side and side not match.

Oct 05, 2024

I was there when Ken howard tried to run over one of my coworkers. His statement is completely false and out of context

Oct 05, 2024

Ken Howard was not a customer and his review is out of context. He was at a stop sign when a technician was crossing the parking lot and accelerated and proceeded to beep when up close to him. He then comes back around and causes a scene. The road would be safer with less drivers like him around. Police have been notified with your license plate.

Oct 05, 2024

These guys are just nasty people.. Rude, Dismissive, ANGRY and Aggressive, They will accept ZERO Responsibility for Anything.. Everything is someone else's fault. If you question them, they will quickly and aggressively lash out at you.. There staff will Flip You off in their own shop..

Oct 05, 2024

This review is to address Ken Howard’s, there are 6 witnesses saying he sped up trying to run over a technician in the parking lot, and he even came into the shop and caused a scene.

Sep 05, 2024

Awesome Service really nice people

Sep 05, 2024

Beware. Not sure if these guys know what they’re doing at all.. took my vehicle in for just an alignment with an appointment and it took him 3 1/2 hours when I got my truck back my steering wheel was completely off not straight at all. My truck is pulling to the right even worse save your money and the headache go somewhere else. And from all the reviews I’ve read the customer service is trash. Super rude and they do not give a ceap about you at all!

Aug 05, 2024

Bad service like always. Front counter never bother to look and greet. Finished service with no recommendation nor any advice. Constant yapping about promo promo

Aug 05, 2024

Less than stellar customer service, quoted me nearly twice what another place had quoted, and the hours listed are wrong. Doesn't actually open until 8

Jun 05, 2024

Do yourself a favor and when I say do not bring your car here, don’t. I have been going to Firestone for four years this exact location and same with my family and friends. I drove all the way from midtown to ahwatukee bc I was a loyal customer. The other day I had a car oil scheduled and I and I requested it done by 5 because I had an appointment. I drop my car off and after a few hours It hits 5:30 and I didn’t hear back so I called to ask if there was an ETA. At this point it was gonna be closing time and I didn’t care because I was willing to wait till closing. This man then proceeds to tell me that they didn’t work on my car because unexpected things occurred but what’s frustrating is that you could have told me that WAYYY earlier so I could have just come and got my car and not have missed my appointment. I had to call and follow up regarding something that should have communicated. Basically they didn’t work on my car and when I came to pick it up this man was not sorry. I told him I had to Uber and back to get my car and I just wasted my money. No one was sorry and he said the manager would reach out and THEY NEVER DID. Not only did I waste my hard worked money ubering back and forth thinking my car is actually being worked on and the no remorse or actual care. I WILL be posting my experience on all social media platforms and other people will also be posting reviews for this business on tik tok and other social media platforms. Considering you guys already have 2 stars, you should really re think your customer service .

Jun 05, 2024

I honestly wish I read the reviews before trusting this place with my car. This is your warning sign from me. Do not bring your car here. This place is a waste of time. Not only did they hold my car here for hours and made me Uber from midtown, they didn’t do a single thing on it the entire time. Not my first time here and I will not be returning.

Jun 05, 2024

Kevin and Porter just may my day! We had gone to Iconic Tires where we had really bad service wth our new tires. The tire light stayed on and Iconic said we need to replace the TPMS on my tires. Kevin and Porter just reset for free!!! They definitely will get my business!!

Jun 05, 2024

Porter and Kevin were so helpful, I stopped to ask a question about TPMS and they were so kind to take a look! They really helped me out. You have my future business! Goodbye to Goodyear.

May 05, 2024

Amazing team and great customer service! Will be bringing all of my vehicles here from now on.

May 05, 2024

Brought my car in to get diagnosed and it was such a great experience. Porter set me up with an appointment that worked with my schedule and answered all of my questions and Jerry worked on my car and it’s never been better!

May 05, 2024

Came in for same-day appointment to get all four tires changed. Staff was super fast and helpful. Would definitely use again.

May 05, 2024

Great customer service as well as fast service. I spoke with Riley and he was very knowledgeable about the tires we needed for our vehicle. Was able to get in and out very quick. Will be back again for another set

Apr 05, 2024

14 Year Military Veteran treated horribly! Worst place ever to bring your vehicle!!!!Brought my sons car in for a wheel balance and alignment due to vibrations at higher speeds. They performed the wheel alignment and balance, and it still does the same thing! Test drove and returned it to them. After 2 hours more, they said the results are inconclusive and they could not locate the problem. Argued with them that I want my money back because the service was not performed correctly and it did not resolve anything. They did not make this right at all, not even a partial refund! They would even refund me the 10% Veterans discount as displayed in their store! DO NOT TAKE YOUR CAR HERE AS THEIR SERVICE DEPARTMENT IS HORRIBLE AS IS THEIR CUSTOMER SERVICE! I WILL NOT RETURN! SERVICE MANAGER PORTER WAKEFIELD DIDN'T EVEN HAVE THE GUTS TO SPEAK TO ME IN PERSON OR ON THE PHONE! HE LIED AND TOLD CORPORATE HE REACHED OUT. FALSE!!! THIS PLACE IS A JOKE !!!!

Apr 05, 2024

This shop has always done a great job. They also sold me a lifetime warranty for my alignment.

Apr 05, 2024

Great service! Helpful and honest people. I will be going back soon for tires and/or any other car service I may need in the future. Thanks again to the helpful people at Firestone!

Apr 05, 2024

I brought in my car right before closing and they were super understanding and helpful. They were able to patch my tire and were super quick about it. I would highly recommend this shop!

Apr 05, 2024

My truck suspension was clanking and felt like something was loose. I stopped in to have a tech check it out. Porter and his tech Jerry were awesome! They found that a nut on my sway bar link was loose. They could have been like other shops and told me something was broken just to sell me parts and more labor but they operate with honesty and integrity. I would highly recommend going here.

Apr 05, 2024

Super nice and very helpful!

Apr 05, 2024

The worst experience time & time again. This place was pretty close to me so I decided to give it a try. I should’ve stopped going after the first incident. I’ve wasted so much money on their lack of communication, inconsistency, and incompetence. If zero stars were possible I would give them that. They don’t take accountability for anything so good luck if they screw you up and making something else wrong while your cars there, look at the reviews seems to be a reoccurring issue.

Apr 05, 2024

Was in a hurry to get a tire replaced. They got me in right away and were very professional. Great work!

Mar 05, 2024

2018 Chevy Malibu in shop for 4 tires gentlemen both in office and shop were awesome and very professional He gave me a two hour ETA and had my car done in 45 minutes and understood what I was therefore didn’t try to get any extra money out of my pocket or tried to say There was something wrong with my car like other vendors. I will come back to purchase again

Mar 05, 2024

Called in inquiring about some tires for my kids car, Porter told me he could them in for me within an hour so me and my son headed over there and in no time they had the tires removed and replaced technician even cleaned out the dirt from the inner part of the wheel for a better balance , I appreciate it and will definitely be coming back in the future for maintenance and repairs .

Mar 05, 2024

I've been going to this shop for YEARS and have never once had bad service. I never feel pressured into purchasing any product, everyone is kind and informative.

Mar 05, 2024

Literally the slows place ever. They don’t even have that many cars and they are slow. I’ve waited for so long and it’s unacceptable. They need to hire more people.

Mar 05, 2024

Told me I had a major leak that was nonexistent. If power steering fluid was leaking a lot the reservoir would be empty. It was nearly full and is still full several days and hundreds of miles later.

Feb 05, 2024

First of all I want to say Customer service was outstanding! Fast service and were very helpful throughout the process. No questions asked best Auto store I’ve been too.

Feb 05, 2024

Good communication and fast service.

Feb 05, 2024

I had an appointment for new tires, oil change, and an air filter. Took off work 2 hours early dropped the vehicle off and had to ride a bike home. I decided to call 45 mins before the store closed to check the progress and the first thing said was oh I was about to call you, he had stated that with the amount of customers exact words were cars they had just put mine on the lift and would not be able to complete until the following day. That was not going to work. I instructed them to take the vehicle off the lift I was on my way to pick it up. You would think as they started to back up they would have called, not the case! How many others? Is this the first time? Be aware if you plan on dropping off any thing that your time may change with no communication. Be aware and good luck!

Feb 05, 2024

I scheduled an appointment with porter a few days prior. I dropped my car off at 9am as discussed and didn’t get a call until 5:30pm. Fine cool maybe they were busy. Porter and I discussed at the time of scheduling, drop off and pick up about checking fluids. I picked up the car after my oil change only to realize fluids were not touched. I was more than willing to go back as errors happen all the time. However when I called and told porter they were empty he said rudely he’s pretty sure they were done. I said they are empty he said well then you have a leak, I said well then wouldn’t you have advised it was empty he said yes I said then so you didn’t check it. He continued to argue with me which ended in him hanging up on me. He also didn’t change the sticker for my next change. The whole situation feels shady I am not sure if it was even changed at this point.Both the coolant were low/empty the same at drop off. He had the worst customer service and unfortunately this isn’t my first run in with his attitude I just let the others go and chucked it off to a bad day. He had no business in the service industry if he’s going to treat people that way when they made an error.

Feb 05, 2024

I set up for an oil change over the phone the previous day. When I called I asked for an early appointment. Was told 10am and an email will be sent. I got to the shop, the next morning and then was told the appointment was for 2pm. I said I got an email and it said 10am. Another front desk person made a comment about the email( like it said this) I told the mf, I’ll get it done somewhere else and walked out. I don’t have time for this. Looking back at the reviews, looks as if others had the same issues. Don’t recommend going there.

Feb 05, 2024

Really thorough and very nice! They are not the type of shop to make up things to do on the car and I love that they offer to help you prioritize which things to get done first.

Feb 05, 2024

Rude rude rude! Every time I come here! Prejudice workers! I sat over 30 minutes and no one assist me. Call me!

Jan 05, 2024

I had made an appointment to have an oil change and oil filter for my car for 1:00 pm on 12/6/23 two days before.I arrived to my appointment 12 minutes before 1:00 and talked to the attendant at the front desk and gave him the key of the car. I didn't see anybody else in the shop. I waited and waited and waited. Nobody showed there until after 1:30 and then, the front desk person got the car in. Later on he started doing the oil change requested.All in all, it took two hours to do something that should have taken 20 minutes. If they were short on personnel the front desk should have told me to see if I would mind waiting a long time or else going to another store to get the service done.Yes, I am not satisfied at all with the service given.

Jan 05, 2024

I went to this store for some work. Porter the shop manager explained everything to me and did a great job. Quick in and out. Great staff at this location.