Firestone Complete Auto Care

Nov 21, 2024

Bad service 👎👎👎

Nov 05, 2024

DAN THE MAN Got my tire patched up real quick and reminded me about my warranty, saving me money. Quality service and got the nail out of my tire with speed and precision. Will return for further tire services.

Nov 05, 2024

Everyone is so nice and I believe his name is Andy, he is so helpful and never makes you feel dumb for not knowing anything about cars. The guys in the back are fast and hard working !

Nov 05, 2024

Great service! Dan and Mike were very helpful and quick!

Oct 05, 2024

Andy at this Firestone store gave us by far the best tire buying experience. Extremely professional. Got our tires done super quick and got us on our way. Very polite and professional. 10/10 recommend going to this store and working with Andy. Can’t thank him enough

Oct 05, 2024

Bryan and his team were great. My roadside service took much longer than expected, but they still replaced my battery 90 minutes after my scheduled appointment. They stayed open longer just to help me out. Great service.

Oct 05, 2024

Called and got an inspection appointment in a reasonable amount of time. Showed up on time at my appointment time, Firestone check in was fast, they performed the work quickly and the price for inspection is good. Friendly and efficient service. Been taking my Tesla here since new and trust them with my car. Shout out to Bryan and the team for great service.

Oct 05, 2024

Everyone was very professional. Everyone was interested in how they could better serve my needs . All was very friendly and thorough in answering my questions and helping me to feel my car was in good hands. I will be using your services at Firestone for both of my vehicles going forward . I appreciate the service of all employees at this location 👏. Two thumbs up 👍

Oct 05, 2024

Quick and helpful

Oct 05, 2024

The staff at Firestone are great! They are always willing to go above and beyond! Bryan and his team are great!

Oct 05, 2024

The work was great no problem there. My problem was the guy who let me in. I tried to tell him why I was there he cut me off and told me the computer isn't working. But he wasn't nice about it and he didn't greet me. He made me feel like I was bothering him, like does he hate his life? He should not interact with the public. He was so unprofessional I don't know I will go back. He sighed when I asked if I can make an appointment for my alignment and tire but I don't think I will be coming back because of my interaction with him. The last time I came the guy who helped me was great and the work was great but that one employee ruined my experience. Again, no complaints about the work done on my car.

Oct 05, 2024

Had a nail in my tire and they were able to fit me in with no notice. Justin was great and had a lot of knowledge around EVs. Overall excellent, seamless experience!

Sep 05, 2024

Waste of time if you have any modern car, brought my car yo do alignment and they couldn’t do anything

Aug 05, 2024

They are not friendly and left gouges on my brand-new rims. I’m contacting Firestone support line to resolve this matter. Very disappointing. Update: Firestone customer support is purely unprofessional and unhelpful. They boil my blood. I don't want to deal with Firestone ever again and I'm going to spread my words.

Jul 05, 2024

Excellent customer service; Bruce was friendly & funny.

Jul 05, 2024

I used to love getting my car serviced here. Sadly, I was bamboozled over a tire a month ago. I had one spare tire due to getting a glat tire on the passanger side of my car. The left tire was a tire of another brand (one that was intact and not the spare) wasnt firestone brand and they tried lying to me saying that I can’t have a tire of a different brand which isn’t true. (For context; I already had my back two tires from firestone when they had to do an entire four wheel change from a year before this happened. And my front left had to get changed in another state because I got a flat on a roadtrip last year.) They made it practically sound illegal for me to drive out of there with just one replaced tire. I ended up having to pay for two tires instead of one because i wasnt going to drive around PGH trying to get a last minute appt elsewhere. Ethically speaking I could still drive if they were to only replace one tire because they were all the same dimensions.The better business bureau needs to look into this type of business practice and the person who did it…

Jul 05, 2024

TERRIBLE! AVOID AT ALL COST! People at the front are rude and don’t know what they are doing. They hassle you and then lie and say they don’t work with certain companies but the day before they did because they worked on the car the day prior. But it’s probably for the best because this place completely sucks. Having them be rude is a best case scenario cause if they touch your car they only make it worse. First they try to upsell you on already ridiculous pricing. When that doesn’t work and they “fix” the problem. It only gets worse. You go in with a nail in the tire and come out with your tire falling half way of the rim halfway down the road. Hopefully somebody reads this and you save yourself from this horrendous location.

Jul 05, 2024

They got my car inspection done quick on a Sunday morning and was greeted by friendly staff!

Jun 05, 2024

Bruce was great. I sent my daughter there and he was professional and very helpful. Thank you Bruce.

Jun 05, 2024

Great management, great hours, great service, great prices. I get my Tesla serviced here for tires and inspected and they always take care of me and get the job done quickly. The fact that they are open on Sundays is a huge plus.

Jun 05, 2024

I went to this Firestone for the first time for an appointment I booked online. After waiting to check in, I was informed that they do not honor online appointments and that I should have called it in. He then informed me that he would take me anyway since he was feeling generous and they were slow. I asked if I could email the registration and insurance and he said they don't have email, I asked if I could come back and he laughed at me and told me to run to staples. I can't comment on their techs, I have never and will never get that far.

Jun 05, 2024

My wait time was a little long, but the staff members were friendly and helpful. The only issue I had was when one of the technicians placed his dirty shoe directly on my rug in the car instead of adjusting the mat that covered my rug on the car floor.

Jun 05, 2024

This was my first time at the Firestone location. I came in to get four new tires and had a terrible experience here… buyer beware. It was pouring down raining when I arrived. The technician ran out to my vehicle and hit my key button to unlock it but popped the trunk open instead. I ran out to try to let him know that the trunk was open and he completely ignored me as if I was invisible got into my car and slammed the door. I then ran over to the passenger window and knocked on it to said “hey the trunk is open” He looked right at me and ignored me again!! I then went to the back of the trunk and proceeded to close it and told him the trunk is open, ignored me, got out the truck and slammed the door and walked back into the garage part of the store. I walked inside of the store and spoke with the assistant manager, explained to him with happened and asked him was the guy having a bad day. He shook his head. Yes! I can hear the technician screaming and yelling from the garage area from the waiting area while I sat there with the assist manager. I then asked the assistant manager could he start working on my truck since obviously I did not want the technician working on my truck because of how he ignored me and treated me for no reason. After a while, maybe 45 minutes of waiting after that incident, I could hear the other technician talking about my vehicle. I got up and walked over to him and asked him was there an issue with it he proceeded to tell me that there was an issue with the lug nut I said OK, he said that they have to get a new one and I said OK and then asked him was he OK cause I can tell his attitude was off. He then stated getting very nasty with me and said yes I’m frustrated because I got to work here and I gotta hear the stuff that’s going on between you and the other guy. I responded and said that has nothing to do with you. I then asked for the manager again. I don’t know what is wrong with this place in their staff, but they can use a lesson and customer service and how to speak to people, especially WOMEN!! I felt extremely disrespected and threatened during my wait at this fire stone location. The staff were blatantly RUDE and it was totally uncalled for. Purchasing tires are very expensive so to pay almost $2000 and be treated this way is absurd!!!!!!

Jun 05, 2024

Top notch crew . Very accommodating. Super helpful.

Apr 05, 2024

I got my oil changed in November and was charged for a $3 donation. I was not asked if I wanted to donate, just charged for it. I make my own donations and do not wish to contribute to tax write-offs for corporations. This is extremely off-putting, not to mention theft. I will never visit this location again. I'll also be sure to mention this to anyone I know intending to visit this location. So gross!!

Mar 05, 2024

Everything was good. Only for an oil change by appointment, it took exactly 2 hours.