Firestone Complete Auto Care

Nov 22, 2024

I had my alignment done twice and both times it was wrong!! That's how my tires looked in about 2 or 3 months!!!

Nov 15, 2024

Amazing experience very helpful and quick with handling my issue.

Nov 15, 2024

They tell me how much my brake work will cost then when I show up they tell me it's going to cost $350 more. They tell me they can't do any work on my brakes unless I agree to the extra work and cost. It's just a way to take advantage of a customer. Can't be trusted here

Nov 06, 2024

Fast, efficient, and very helpful and friendly. I highly recommend.

Nov 06, 2024

Great customer service.....prices are fantastic.

Nov 06, 2024

Went in first thing in the morning and they had no issues getting my trucks tires rotated with a 4” lift and 37” tall tires! They torqued the lug nuts to the proper own specifications and I was in and out very quickly. Great service!

Sep 06, 2024

Great customer service. Very professional and friendly staff. The tech who worked on my vehicle was efficient and knowledgeable. Thank you again Christian for the service and hospitality.

Sep 06, 2024

Have left a bad taste in my mouth.. Waited 3 and half hrs to have inspection and tires installed..and then told me return the next day..only 2 employees on site..

Sep 06, 2024

Scammers overcharge tire replacement covered by road hazard protection, did not correctly pro rate based on tire tread

Sep 06, 2024

They always listen to what I need never overcharge and even repair what

Sep 06, 2024

Service was completed quickly and pleasant, friendly, competent staff. Painless experience! Fast, courteous service. Car drives like a dream!

Sep 06, 2024

Took my MDX to Christian and he did a state inspection and transmission drain and fill. Went above and beyond with the service. Will tell my family to take their vehicles there. Thank you Christian!

Aug 06, 2024

Few months ago we had an appointment for new tires at pep boys, when we showed up they didn’t have time to take us. Firestone took us right away an hour before they closed no problem. Today we got an inspection, oil change and a few small things. Prices are fair and lance is great. We’ll be back

Aug 06, 2024

Helpful & knowledgeable staff. No high pressure tactics. I've had my car serviced at this location several times over the years & have consistently been pleased with the service & the staff.

Aug 06, 2024

I took my car to Firestone to have an alignment done. I had taken my vehicle to a couple of other shops to get the job done, but they were unable to perform the alignment. Firestone got me right in and Christian performed the alignment. He advised me of how bad the old alignment was, and made sure to adjust everything and get it within spec!! Christian was very quick with the job, as well as very thorough. He made sure that everything was done properly and done right the first time. If you need work done on your vehicle, I highly recommend this garage, and I highly recommend you ask for Christian!

Aug 06, 2024

It was a long difficult journey with my car, but lance was super helpful with the warranty process and Christian got my car done quickly once everything was approved! Def recommend

Jul 06, 2024

Charlie and Rich were amazing. I didn't have a key to take my Volkswagen lug nuts off the car and Rich reached out to a buddy of his that owns a Volkswagen dealer and got me one. They really took care of me and I am extremely grateful. I would tell anyone I know to go there and ask for those guys

Jul 06, 2024

The gentleman are fabulous , they are thorough and I like that they are willing to help me with my car, telling me exactly what they are doing.I will go nowhere else!

Jul 06, 2024

Very easy to work with. Employees were very friendly and helpful

Jul 06, 2024

Very impressed by the care and honest communication from the entire staff. I was looking for a new place for the care of my car and Saturday I left feeling that I had made a good decision.

Jun 06, 2024

Lance is AWESOME and the crew works hard and fast...thanks will be taking 2nd car there this coming week for service

Jun 06, 2024

[My experiences are all authentic] The staff here is really bad. I changed a tire and saw with my own eyes that they didn't do the tire balancing! I asked the employee who served me why they didn't balance the new tire, and he told me that they had already done it. I was furious. It was such an irresponsible work attitude. He told me that I could just pay and leave! This is the first time I have encountered such a jerk! I am so angry! I will never go to their company to change tires again! I am so angry! What a rotten place!1....... \I changed a tire in this store! I was smoking outside and happened to see the staff changing my tire. He didn't balance the tire when he replaced it! I told the staff who received me! He went to ask the technician who changed the tire! When he came back, he told me that it had been balanced! He was full of lies. I argued with him for a few words, and he said I could check out and leave. I was so angry! It's really a big store that bullies customers. Now my car's steering wheel starts to shake when it exceeds 60 miles on the highway. It's really a waste of money!I

May 06, 2024

Best place for service tech there is awesome

Apr 06, 2024

Very great customer service and professional workmenship. Not to mention prices are fair.

Apr 06, 2024

Very helpful and very quick service

Apr 06, 2024

I had to go to Firestone today to get my right rear tire fixed. It had a slow leak and being I have an account with Firestone, I figured I'd get this done. Unfortunately, my tires are/were nine years old and needed to be replaced. (The treads were in fantastic shape, just the sidewalls goin) The gentleman there helped me out profusely! He was a delight to work with and made an unfortunate experience much easier to deal with. All in all, the staff was extremely helpful and professional. New tires all around were installed and a wheel alignment done. I truly would recommend them to anyone. However, as I always say, take this with a grain of salt and your mileage may vary! Edit 03/30/2024 Earlier this week I had to have a a Tire pressure sensor replaced and they did a fantastic job! Yesterday however, the same failure light came back on. So I went in to have it checked out. I believe Lance (hope that was his name ?) worked on the vehicle and gave me an update. It seems that the right front and left rear sensor batteries are starting to die. I can safely use the vehicle until I can get them replaced. There was no charge for today. I tell you, I can't be happier with their service from North Carolina to Pennsylvania. Excellent service and professional! Thanks for the service guys! I'll be coming back for sure!

Apr 06, 2024

Very patient and knowledgeable staff.

Mar 06, 2024

I had to get an oil change after they said they did one here. The tech who did the new oil change at a different location stated the filter was old and not replaced. The oil was almost black. I saw this myself. My vehicle was not like this before I took it here. They damaged my under carriage shield which cost $400 to replace for dealer part. They coul have really caused severe damage if I was not on this. Lance asked for a chance to fix the issue however I won't be played 2x. They can say is not true but this was a new purchased vehicle and Firestone was the only place to touch it.

Mar 06, 2024

I've trusted this location to perform numerous assorted repairs and maintenance on my vehicles once the new car warranties expired at the respective dealer that I bought them at for the past twenty years.

Mar 06, 2024

The gentleman who waited on us was very knowledgeable and had great customer service. The price was great. We have already recommended you guys to our family and friends

Mar 06, 2024

thieves, rude unprofessional

Feb 06, 2024

It took a long time, longer than I expected but I'm their defense the previous tires were the wing size and hard to get off. I just wish they would have let me know before they got into it how long I would be waiting, they also did not put a cap on one of my new tires. Also the price per tire was less than where i was going to go and then when I got the bill at the end the total price was over 100 more than the total price of somewhere else i was going to go. If I would have known that, I may have made a different decision. . That felt real messed up. I have a single income household it's just me, and that 100 plus makes a big difference in my credit card.

Feb 06, 2024

Multiple visits often required to fix 1 problem. Incompetent mechanics. Stay away! Forgot to tighten master cylinder and was leaking brake fluid because of it. Also messed up a simple oil change. And no, I don't require further assistance so your reply is meaningless, I do not trust you guys and will never bring my vehicle here again!

Jan 06, 2024

I keep saying this will be my last visit but my Fleet service is here. See a lot of turnover in staff and management. Your online scheduler should know if there isn't a tech to do inspections. Matt the newer manager is someone you need to support in trying to fix this location. He did what he could do to help the situation but when people don't show for work, you need to help them. I am in the people business and I can tell you just from watching over the years there, who the problem is. There is a bad egg there that causes the turnover and work ethic. Would be a shame if you lose Matt due to Firestone not supporting with techs. Seems to need a different approach to staffing for techs to sustain business. I just don't know how you keep this place open as is.

Dec 06, 2023

Do not go to Firestone unless you are a glutton for punishment. I had the worst experience of my life with them. I caught them skipping a step and not putting new grommets on my tpms sensors.I left only to come back tens minutes later with two flat rear tires becausemy tpms sensors were cracked. Next problem Is my sensors weren't programmed correctly. So I had to return again. The next day I felt a shake in my tires and stopped at Discount tires in Wes mifflin where the confirmed my suspicions. . So keep your free oil change because I will never be back.

Dec 06, 2023

Made an appointment for an oil change didn't get out of there until 1 hour later. Early for my appointment mind you. First time using them as a card holder I leave with my need oil change light still on. What was supposed to be a 29.99 oil change somehow cost me 54.00 smh very disappointed. Their excuse as to why my wait was so long was they are short staffed and they had to write ppl up. Chris finally did my oil change claims he discounted me 30 bucks for the oil change not knowing I'm a member and it's my promotion smh I will try the route 30 location and that's it lol no 3rd chances card holder or not!

Dec 06, 2023

Made an appointment online for Tuesday and specified tires. When I got there they only had the entry level tires. Ordered the right tires for Thursday. On Thursday had the tires installed. They installed the wrong entry level tires. Before, when they called, they said I needed an alignment and full brake fluid replacement. I had the car aligned 3 weeks before and had all fluid serviced the previous week at the dealer. Stay away.

Dec 06, 2023

They could use a guy with more experience on the alignment rack.