Firestone Complete Auto Care

Nov 29, 2024

I don't know about other aspects. But they are not professional in wheel alignment, and I even doubt whether they can do it. My car needs a wheel alignment because it has been leveled. The first time I went to do it, I paid two hundred dollars and I could do the wheel alignment for free forever. I drove the car to the store in the morning and handed it over to them. I went to pick up the car in the evening. When I drove on the highway, I found that the steering wheel was not straight and tilted to the right. But because I was too busy at work at that time, I didn't have time to explain the problem to them. Later, when I had time, I made an appointment to go to the store and told the front desk staff about the problem. After that, I went to work again, and I went to pick up the car in the evening. When I drove on the highway, the same problem occurred again, and the steering wheel tilted to the right again. So I doubted their professional level of wheel alignment. They are not professional at all, and they may not even do wheel alignment. I regret choosing them. If I had known earlier, I would have gone to Pep Boys. Because my previous car was aligned at Pep Boys. They are very professional. But the price is a little bit higher. But there is a reason why they charge a little more. Now when I'm not busy at work, I go to Pep Boys to get a new wheel alignment.

Nov 22, 2024

Always helpful and understanding. Only place I take my car!

Nov 22, 2024

I always take my Ford Edge Limited AWD to this location and I am happy I do! Took my 08 Ford Edge for power steering pressure hose replacement and I ask one of the Technicians that drove me to work while they work on my ride... To see if they could do my PA State & Emission Inspection to save me time.. Not only did this Firestone Complete Auto Care location live up to the name but they also spray painted my rotor hubs for me because they put new wheels and new tires on last week. So now everything looks new and clean :) Awesome Services Special Thanks to: 01 Robert, Service Adviser; and all 3 Technician(s): 06 Tom Baker, 08 Todd Chipman; 29 James Bogo I also give tanks to 05 Kelly.... Keep up the Great Services!!!

Nov 15, 2024

Great service. I have the Lifetime alignment on both of my cars. Its a great savings. Everyone is always kind and explains everything in detail.

Nov 06, 2024

Great service and very fast

Nov 06, 2024

Completely wasted my time and horrible communication around my service order.

Nov 06, 2024

I called about my battery dying and was able to bring my car in the same day. They got it fixed fast and checked my tires and pressure too for free. Chuck was very friendly and helpful.

Nov 06, 2024

The person who waited on me, was very helpful Friendly and thorough. I was able to get the rear brakes and rotors on my jeep along with the inspection sticker for almost half the price of what the dealer quoted me. I’m so glad that I called FIRESTONE and I was able to use my credit card that I can pay off with no interest over six months so I am very happy! I would recommend them highly to anyone and I will go back myself for future service on tires breaks, etc. thank you

Oct 06, 2024

All I can say is thanks Brandon for the help!

Oct 06, 2024

Brandon had me in and out of there quickly and answered all my concerns

Oct 06, 2024

Brandon was able to help me compare tire prices in order to get me tires within my budget great customer service !!

Oct 06, 2024

Fast and friendly service thanks Brandon

Oct 06, 2024

I came In to get my car worked on and Brandon at the front desk was honest and helpful about what i need done to my car and it was a fair price I’ll be coming back

Oct 06, 2024

My check engine light came on I brought my car in Brandon checked the codes and resulted problem.

Oct 06, 2024

Need a tire fast on a Sunday. Firestone was open and Brandon Arlotta was very helpful on getting me back on the road.

Oct 06, 2024

Needed a tire fast it was right before closing time but Brandon said no problem and got me back on the road

Oct 06, 2024

Quick efficient service! Brandon helped set up my appointment and I was in and out within a few hours. I would highly recommend their services.

Oct 06, 2024

Service was great. Brandon was very helpful.

Oct 06, 2024

Thanks for the great speedy service Brandon

Jul 06, 2024

Do not take your car here for any services!!! They put a new transmission in my car just for it to fail on me in 2 1/2 months. Before I left from picking up my car, I was looking over the paperwork they handed to me, I noticed they tried giving me the wrong paperwork and what they had done to my car and wouldn’t fix it when I had asked for the right paperwork.

Jul 06, 2024

My call answered promptly by a knowledgeable person. Every time there is a human to address and answer my question/s. Appointments are available easiily. Car is ready when they promise. Pricing is reasonable.

Jul 06, 2024

They fixed my tire when nobody else would even look at it! I will be returning in the spring to get 4 new tires. Fantastic service on a day I needed a win. Thanks, Big Chuck! Update: 6/18/2024: Yesterday, Big Chuck and his team made getting 4 new tires for my Jeep a quick and painless process. maybe it was more summer than spring, but I came back to Firestone to get those tires!

Jun 06, 2024

I brought my car in a few weeks ago to be looked over since I just purchased it. It's a new to me, used car that had no obvious issues. I was told I needed brakes. I brought the car in and had the brakes replaced. Almost right away the breaks began squeeking. Any time you press on the brakes they make a squeaking noise. I called and was told to bring it back in. The guy took my car back. He agreed that they make a sound but after looking at them he said he couldn't find anything and asked me what I would like for him to do. I simply said, I want them fixed. He went back and said something about spray paint on the tires being the issue. I told him we would never spray paint the tires. He said he thinks the sound is gone. I thought great and left. Within a couple minutes they started squeaking again. I waited a few more days but it didn't stop so I called. The first thing he said once again was .. "what would you like me to do?" I responded once again.... "I would like the brakes to not squeak." He was obviously frustrated but told me to bring it in. Well, today my husband took the car in and he then asked my husband what would you like me to do? My husband said fix the breaks. He proceeded to tell me husband that he is not getting paid for this and again asked "what would you like me to do?" At this point I'm livid. I initially brought my car in for a quick look over. Now I have brakes that will not stop squeeking. On top of that the guy I've been dealing with continuously asks what we would like him to do and keeps saying he's not getting paid for this. Never in my life have I ever dealt with a business that refused to fix their mistake and always asks what I want them to do, when the reality is they know this needs fixed. I did call corporate to make a complaint. I absolutely do not appreciate the worker that I've been dealing with calling me and leaving a voicemail saying he heard I left a complaint and once again asking.... What do you want me to do? I will not leave the gentlemans name here but please do not call me again! Please take your car anywhere else. There are other Firestones. This place created an issue and instead of fixing it just asks what we would like for them to do. I'm just in complete shock that this is the treatment you get for bringing your car there!

Jun 06, 2024

I'll copy the complain made to the Pennsylvania Office of Attorney General: Months after a turbo replacement performed by Firestone, my vehicle began to show serious mechanical problems. Specifically, while driving, the coolant light activated, and my car began to steam, forcing me to pull over due to a smoking engine. Upon inspection by another 3rd party mechanic, it was discovered that the initial service provider (Firestone) had failed to secure the coolant on top of the turbo, causing it to leak, and left wires on the firewall loose which is a safety hazard. It appears a temporary hold by a rubber O-ring gave way under pressure, leading to the malfunction. After reporting this issue to Firestone and sending them an invoice for the corrective work done by the second mechanic, they initially agreed in writing to send a compensation check and asked what additional compensation I desired. However, upon my follow-up, they ceased communication and later accused both the mechanic who inspected the vehicle and me of fraudulent claims, despite having SUBSTANTIAL documentation and photographic evidence of the oversight and subsequent damages.

May 06, 2024

Great experience and Chuck was first class. Took care of me and my fam. Will definitely be back.

May 06, 2024

Piss poor customer service, they called me to inform me that the battery i had scheduled at 7:09 AM is no longer in stock. They decided to inform me of this at 3:42PM from a “no caller ID” number. When I called back the phone call failed then the second time someone picked up and AGGRESSIVELY hung up. I decided after this and NUMEROUS ISSUES with firestone that I am not even going to that appointment. I would call to cancel but seeing as they dont like to answer RETURNED CALLS I will not waste my time or their time canceling the appointment. Customer service seems to have disappeared now and no one cares to do their job RIGHT.

May 06, 2024

They all lied the whole time about everything. The only person who tried to do their job is Brandon but sadly his coworkers suck.

Apr 06, 2024

Best service in Robinson area, stop by anytime.

Apr 06, 2024

Great service. Oil change done in 20 minutes. Nice people.

Apr 06, 2024

I used to use this location every year for state inspection but recently they started getting shady. They must be hurting for business. I'm so glad I do my own work so I'm not getting ripped off from these chain garages.

Apr 06, 2024

Satisfied with the fast service

Mar 06, 2024

Excellent customer service.

Feb 06, 2024

Had some car issues and no one around could help me except Firestone. Big Chuck helped and got me in and out. Definitely coming back.

Jan 06, 2024

Front counter staffs are friendly and mechanics awesome.

Jan 06, 2024

My technician Bill went above and beyond to assist me in getting my vehicle back on the road safely. He was highly knowledgeable about what was wrong and provided superb service. Kevin was friendly and knew how to properly advise the technician what was wrong with my vehicle.

Jan 06, 2024

They could find an unrelated issue and promptly communicate it to me. The price was reasonable.