Firestone Complete Auto Care

Nov 30, 2024

I love how kind and professional the team at Firestone were, while working on my car.

Nov 07, 2024

Very knowledgeable and friendly experience

Nov 07, 2024

Staff was thorough and courteous.

Oct 07, 2024

Checked out my car and told me what was wrong. I would definitely recommend Firestone

Oct 07, 2024

Scott and the team were so helpful and knowledgeable, and they made the whole experience so easy. We will gladly come again to Firestone for our automotive needs in the future.

Oct 07, 2024

Very Friendly Experience

Oct 07, 2024

Work was completed when promised and for the price quoted.

Sep 07, 2024

Guy with a great beard (Scott) helped my husband with a blown tire and fixing his alignment. He was really nice, and didn't act like my husband was beneath him. Price was reasonable, and the work was very fast. Thanks, beard bro!

Sep 07, 2024

I have used them before with good experiences (tire replacements), but I went in and just knew I had a bad alternator (based on what the vehicle was doing and what a nearby chain auto parts place told me) and asked for a replacement. Adam suggested they do another check and I agreed (although I didn't think it was entirely necessary). They did the check and found nothing wrong. Saved me a few hundred bucks on something that was not even needed. Grateful for the knowledge and honesty.

Sep 07, 2024

They are the worst place to go. I went to a flat tire and they want to change the 4 tires since it a fleet vehicle and wait for 3:30 hours. And staff are very rude

Sep 07, 2024

Very professional!

Aug 07, 2024

Adam and Sergio took great care of me. I didn’t have an appointment, but they helped me out anyway. I needed an inspection before heading from Raleigh to Philly and everywhere I turned the tech that handles that type of work had left for the day. I got on the phone with Adam and he made an exception for me. When I arrived the new battery hadn’t cleared the drive cycle so Sergio stayed later just to help me out. These gentlemen didn’t make me feel like a customer they made me feel like family and I’m thankful for all their help. Firestone please look out for my boys and give them everything! They need promotions, raise in pay, 3 months of PTO, and while you’re at it a Firestone commercial because they represent your Company well. If you’re in Raleigh come check my guys out they will do right by you I guarantee it!

Aug 07, 2024

Good service, great staff and priced right.

Aug 07, 2024

Scott is my hero. Thank you Firestone Team for making a Lady feel safe & secure. All Ladies come 1 come All. I got my Oil change 1 day & 2 days later bought 4 new tires. 1 was free. Fairly priced! My jeep feels like NEW! REALLY rides better. Ms. Vee. PS. Sincerely safe.

Aug 07, 2024

The most reasonable and courteous folks...and they're good at fixing cars too.

Jul 07, 2024

This place is very unprofessional. Sat there waiting for over an hour plus and nobody said anything about my wait knowing I had an appointment. They don't care and it's overpriced!!

Jul 07, 2024

I was on a road trip and my tire pressure light came on and this place was the closest. I was in and out. Very nice staff

Jun 07, 2024

I live in Brier Creek, Raleigh, and I was referred by a friend to this shop. It took 25 minutes of driving each way, but it is totally worth it. I am very impressed by the team. The shop runs SUPER efficiently meanwhile crews are treating the people and work right. I got both inspection and alignment done today. Extremely satisfied.

Jun 07, 2024

They could get my car in, run diagnostics, contact my warranty company, order the part, and get it all done in a few hours. I was prepared to leave my car overnight and am thankful that I didn't need to.

Jun 07, 2024

This is a great location. Everyone in this store is very kind and respectful. They greet everyone time you walk in the store. I would refer my family and friends to this location. Great job guys.😁

May 07, 2024

I walked in the door, greed like like a friend, told the service writer what I wanted done , he agreed to do so , then added what they would do for free on top of it. Then asked when I would like it done by, I told him, he said OK. End of story, it was a great story!! So good,, I took our other car back and had tires rotated, and aligned, and had state inspection done.

May 07, 2024

If I could give zero stars, I would. A year ago, they replaced my radiator because my car was overheating. A few days after it was "fixed," it was still overheating, so I had the job finished at another Firestone. Several days ago, I had to have the radiator replaced again. I contacted them about this, and was told by the manager of the store that there was nothing they could do because I went to another shop. But 1) I no longer have any trust in this company, and 2) the manager seemed to imply that because it was three days past warranty it wouldn't be covered anyway. The real kicker was that the same service at another shop was $500 cheaper. I would rather tow my car miles and miles than ever being stuck going to another Firestone.

May 07, 2024

Jessie and Tony were amazing Wednesday night with helping me get my flat fixed so I could get home. They did recommend getting a new tire for me I came back and got it done as well as my moms car and they got her all taken care of

May 07, 2024

My service was excellent. Everything was explained to me and I was kept informed of my csr's status the entire time.

May 07, 2024

Professional, courteous, and upfront. Communication about repairs and costs were very straightforward. Same day complete brake job and inspection. I will continue to come here for future maintenance.

Apr 07, 2024

Because I've been using Firestone auto care for the longest ever since I was in Pennsylvania I've always gotten the best service you can ask for all the staff is always nice informants and they greet you with a smile I love Firestone

Apr 07, 2024

Excellent customer service. They took care of my car in a timely fashion. I will definitely be a returning customer.

Apr 07, 2024

They took good care of me and my old bmw