Firestone Complete Auto Care

Nov 15, 2024

Update: Several years have passed but today I still received outstanding service at this location, this time from Scott and manager Stone. They explained everything to me in non-technical language and even shared pictures of a potential problem. I trust Firestone 100% to do right by me. Great job! ******************** Robert & store manager provided me with superior customer service and attention to detail. A small task was done pleasantly and efficiently. I'm so glad to know that there's a reliable, friendly and trustworthy mechanic nearby. I'll certainly be back.

Nov 08, 2024

Earl at the Firestone branch near my office was really helpful, and was able to get my car in even though I hadn't made an appointment. My car was ready by lunchtime, and I'm really happy with my new tires.

Nov 08, 2024

Great customer service. Friendly and knowledgeable. Good experience and will bring my vehicle back again.

Nov 06, 2024

Amazing service from store manager Earl Ferguson and crew. Staff is very knowledgeable. Gained a lifetime customer today.

Sep 06, 2024

I had a tire emergency while visiting Richmond. The staff at this location were very kind. They made our experience as good as an unexpected repair could be with no unexpected expense.

Sep 06, 2024

The techs were very nice. Customer was great.

Aug 06, 2024

Definitely one of the worst firestones in Richmond. DO NOT GO HERE!! I went in to simply get my car up and running again. After telling me they were definitely able to order the part and fix the problem along with a couple other issues that THEY suggested, they wait a whole week later to tell me that they cannot fix it and that I need to go to the dealership. The main issue is that my alternator needed to be replaced but instead they gave me the run around and replaced my brakes when the car is unmovable and not working. This place was very unprofessional. To me the smart thing to do is to make sure that your able to get all the parts for the vehicle before saying you can fix something. I was told everything I asked for was going to be fixed but instead Im left with the same problem I came in with ( a bad alternator )and a charge for nearly $600 for brakes I did not need. They were polite on the phone that's all i can say but they definitely took advantage of me because I'm young and female.

Aug 06, 2024

I usually would go to a Firestsone for routine vehicle maintenance but no longer! If you have to go to one definitely avoid this location at all costs.

Aug 06, 2024

In town for a conference and tire took sidewall damage. Shawn made sure the tire was in stock and set it aside. When I got there, car was done in under 20 minutes.

Aug 06, 2024

It was good hope when l take car back they can find leak great staff Firestone does good work never had a problem with them yet keep up the good work

Jul 06, 2024

I had car issues while I was out of town and didn't have necessary prescriptions with me. When I explained the situation to James, he and his team were able to complete the necessary repairs the same day so that I could make it back home and be able to take my meds on time.

Jul 06, 2024

I was very impressed with the service I received. The manager Earl, was very knowledgeable and had great communication. He also kept me updated on my car in a timely manner. I definitely recommend taking your car to this location!

Jul 06, 2024

Vehicle seems to run just fine now

Jul 06, 2024

Overall my experience was a very positive one. The service person Raheem who waited on me was very polite, understanding of my time and very professional in his approach. The only improvement in my opinion that would have made a difference in my visit is the cleanliness of the business and waiting area. Aside from that, all previous interaction with this business have been positive and straightforward... this is why I chose them for this visit.

Jul 06, 2024

Took my car in for its annual safety inspection. The team got to my vehicle quickly and pointed out tire wear that was not reported to me when I had the vehicle serviced at a Nissan dealership (Mechanicsville, VA) in the previous week. I am grateful for their inspection.

Jun 06, 2024

Manager and technicians were forthright about my wait time, it ended up being shorter than the worst case~ My car passed State Inspection but there was another major issue they caught that explained some driving issues I was experiencing~I’ve never had anyone at a Firestone service center try to oversell anything~ I trust and appreciate the help I’ve received~

May 06, 2024

DO NOT VISIT THIS STORE! I’ve been a Firestone customer over 20 years. This was my first.. ONLY…AND LAST TIME AT THIS LOCATION . I experienced a manager (Earl) he tried to get over on me and tried to sell me additional tires I did not need, especially when he learned I had a Firestone credit card. My car was serviced and immediately as I left.. the tire pressure warning displayed. I returned to the store and was told to drive around.. it will go away. It did not. I went back FIVE days later. I spoke with (Earl) informed him of the tire pressure warning light… He told me to take my car to the DEALERSHIP!! Unbelievable!! My tire pressure light has never been displayed until I had it serviced at THIS LOCATION!! I Repeat… DO NOT GO TO THIS LOCATION. I even received an email survey online.. explained my visit.. the survey asked if I would like to be contacted. Of course , I do. So it’s been well over a month…and no one has reach out to me. Save yourself a headache. Go elsewhere!!

May 06, 2024

The staff at this location are always welcoming, professional, and customer-friendly. Never any pressure, just thorough explanations and all-around good service.

May 06, 2024

This location does detailed and exact to your vehicle needed work.

May 06, 2024

This location is amazing! I went to get my tire pressure checked and my tread checked due to my tire pressure light being on. When I arrived I was greeted by the store manager, Earl, he was very polite and respectful. He, himself checked my tire pressure and the tread. He gave me suggestions, offered other options, and allowed me to make the decisions about my car. Some of the techs came out and did another sweep of my vehicle allowed space for me to ask questions and gave me logical and easy to understand answers.

Apr 06, 2024

Avoid This Shop! Unprofessional and Incompetent I recently visited this shop for a routine brake inspection, but what I experienced was appalling. In 2019, they installed my brake pads backwards, which is a serious safety concern. When I confronted the manager about this issue, he refused to listen and literally shut the door in my face, leaving me standing outside. This kind of unprofessionalism and disregard for customer satisfaction is unacceptable. Not only did they botch the job initially, but they also refused to take responsibility or make it right. I strongly advise against taking your vehicle to this shop. Look elsewhere for a trustworthy and competent mechanic who will prioritize your safety and satisfaction. Save yourself the frustration and potential danger – stay away from this place!

Apr 06, 2024

The guys working here are the BEST. They helped me out so much yesterday and went above and beyond. I am so very grateful and impressed.

Apr 06, 2024

The tech was friendly and kind. The manager publicly admonished him in public; that could have been done in private

Mar 06, 2024

great rates and fast work! the new manager, Earl, was very helpful.

Jan 06, 2024

Easy to schedule an appointment via the website. Friendly, professional, respectful and knowledgeable Customer Service.

Dec 06, 2023

Firestone will always get great reviews from me, as long as you've got Joe Ruedy there. This is where I'll be bringing my vehicles if he's no longer at the Chester shop.

Dec 06, 2023

Grossly mislead by how quickly they would work on my vehicle and get back on the road. Made an appointment seemingly for no reason as it took them an hour to change one tire. So 4 hours for all new tires? No one here cares. They’re sitting or on their phones. Just like everywhere else nowadays, no quality of service or humanity. So sad and disappointing.

Dec 06, 2023

I appreciate Joe helping me with his positive attitude. I came in with a flat tire. He immediately got on the phone and got it done. My tires are rare but he made it happened. He is a hard worker and he welcomed everyone with an upbeat attitude. He and the team were so pleasant. Thank you! Brenda

Dec 06, 2023

I got an oil change from here. My car was returned to me with the maintenance light still on, the engine air hose not reconnected and just sitting loose, which led to my check engine light + others being on (I assume), and no updated sticker on my windshield. I reconnected the hose myself (not the first time a shop has not reconnected this hose so I always check afterward) and after several days the engine light turned off. If I didn’t know better I would have had to drop off my car during the day and leave it for diagnostics on the engine light. This place may leave you worse off than when you came in. The people are friendly though.

Dec 06, 2023

I had my car towed here last weekend after getting a flat on my way out of town, and the customer service was really fantastic. I spoke to J on the phone, and she was really patient and helpful every time I called, and the team was able to get my tire replaced first thing in the morning to get me on my way less than 2 hours after the shop opened on Sunday. Really appreciate the service I got here!

Dec 06, 2023

I would like to say thanks 👍 for the outstanding service I received at this particular location. Thanks to Manager Dave, and his crew for job well done 👍

Dec 06, 2023

Went to have mybtires rotated customer service was okay nothing major to report