Firestone Complete Auto Care

Jan 17, 2025

Have helped me multiple times, to get my car right. Trustworthy people doing trustworthy work!

Jan 07, 2025

Everything went well and I was able to get a good discount.

Jan 07, 2025

Great service and customer care

Jan 07, 2025

Went to pick up my car, had absolutely NO BRAKES! Was never informed that my car had 0 breaks, was only told the break line needed to be replaced. Luckily there was nothing in reach for my car to hit after putting it in drive thinking I was going to be driving it home. Had my car parked in the side/back away from everything which was a little weird to me and let me know they knew it had no breaks and couldn’t stop but never mentioned it to me. I also have parts hanging underneath my car that was not hanging before. I knew my car was not in the best of shape bringing it there, but within a few hours, my car was not capable of being driven! If I read reviews before coming here, I would have NEVER taken my car here. I do NOT recommend this place.

Dec 07, 2024

I was in a jam - early morning flat tire. Called Firestone to see if they had tires to fit my Honda Fit. They had only one, but said they could get 3 more by late afternoon. Staff were very helpful. I'm on the road again.

Dec 07, 2024

My experience at Firestone was extremely favorable!

Nov 07, 2024

I had an appointment for a lifetime wheel alignment this evening. When I arrived for my scheduled appointment, I was told that the manager had sent the techs home. No courtesy call, nothing. The gentleman apologized for his mistake and offered to schedule another appointment. Not helpful; I had taken the time out of my day to drive to the appointment, not to mention the fact that I'm leaving for a 1k mile trip in a day and now will have to drive that distance with a bad alignment. I informed the gentleman that he lost a customer and left the store quite incensed. Thanks for wasting my time, Firestone.

Nov 07, 2024

Justin heard my complaint when I said that there was a shaking on acceleration but said in order for them to test drive it they need a work order, for the mechanics are not employees but independent contractors so you need to purchase a $9.99 car care package for them to look at it. I passed and got my alignment. Justin said the tech said there was no vibrations besides- we only have tire changers and alignment guys so you couldn’t really have it diagnosed by a licensed mechanic until tomorrow! I was beside myself!!! You wanted to charge me $9.99 when there was no licensed mechanic on premises?!?!? What is wrong with you? For “complete auto care” they don’t keep mechanics on staff on Sunday? I like the founder’s quote on the wall about honesty and integrity so ironic when every time I go there they try to swindle me! Yeah Mavis test drove it for free sans swindle….

Oct 07, 2024

Took my daughter's vehicle there today with an issue with the driver's front wheel. I was concerned about being taken advantage of because I'm a woman. Turns out, there was some rust build-up that they scraped off and only charged me the $10 estimate fee! Very impressed and thankful for their honesty!!

Oct 07, 2024

Had an appointment time and they were taking people in ahead of my car. What is the point of having an appointment?

Oct 07, 2024

I saw the reviews about their time management, but this is the closest Firestone to me, so I decided to see for myself. I made an "I'll wait" appointment for an alignment a few days in advance, brought my laptop with me in case they ran long, and I showed up a few minutes late thanks to traffic. They looked very busy, by the number of cars there. The guy at the front was pleasant. I asked for an estimate on how long it would be, and he said no one was using the machine, so about an hour. I set up in the waiting area, and just 40 minutes later, I was informed that it was done. Lifetime alignment costs a little more than I remember, but it's been years - that happens. No complaints here.

Oct 07, 2024

Replaced rear brakes at Firestone, which is even more expensive than the dealership. They cost $550 while dealership only costs $450. My car also had an oil leak, I made appointment online and when I went to Firestone they told me the person who diagnoses engine was not available and I should make another apointment. So I wasted an afternoon just to get there. I went there two days later and they said they couldn’t find the location of oil leak, my car was leaking all of its oil in 3 days and they couldn’t find it. So they added dye in oil and told me to drive for several days. In the next day there was only one third oil in engine. I had to add 1 litter oil to the engine every day. After a week I went there to have them checked the engine, they told me I should take my car to dealership. So I wasted two weeks doing nothing. I took my car to dealership and they immediately started fixing it. I won’t recommend Firestone to anyone, higher price than the dealership and worse service.

Sep 07, 2024

I was told at inspection that I needed all new brakes and rotors. Also need inner tie rods, which would then require an alignment. I maintain the vehicle. I put new rotors on the rear axle last year and new pads. Also removed the calipers and then cleaned and lubricated the slides. There is no pulsating when braking. There is no vibration through the steering wheel when driving, both city and highway. There is no “give” or “play” when I take a turn. I haven’t had an opportunity to take the wheels off and look at the brakes, rotors, calipers, pads and tie rods…but I will in the next couple of days. I will reserve judgement until I see everything for myself, but I am HIGHLY skeptical of all this work needing to be done on the vehicle. The fronts could potentially need addressing, and if so I will take care of it. I believe that the person who did the inspection tried to catch me in a tough spot because the inspection had expired as of Sept 1st and hoped I didn’t know better.

Aug 07, 2024

The guy at the counter John had an attitude and threw the customer's keys on the counter like he was annoyed. I went there for a lifetime warranty alignment and when I picked up my car my tires had air pressure adjustments on them where someone had added air to my tires about 48 PSI to be exact when I always keep my tires at 33 PSI and had checked my tires right before I went in to get the car serviced at firestone.. another tire only had 25 psi and someone let air out of my tire. I I'm disappointed at what Firestone employees are doing to meet their sales quotas for a tire warranties and sales by overinflating and under inflating tires to prematurely wear out the tire and put the customer's life at risk.i could of had a blow out & died in a serious accident!

Jul 07, 2024

Horrible terrible experience had to go back three times because they kept not fixing something so simple. Didn’t leave my keys in my truck when I came to get it as they said they would. Overpriced. Have been trying to talk to someone about this for weeks and they keep saying that they don’t know why the home office isn’t contacting me

Jul 07, 2024

I have been taking my vehicles to Firestone for a long time and every time I've done they are professional and courteous. I spoke with John when I needed to get new tires for my vehicle and he made excellent recommendations and the replacement was done swiftly. Such a great experience if I could give higher than a 10/10 I would.

Jul 07, 2024

John has a problem with women. Very disrespectful and treated me like I was stupid. As a disabled combat veteran I don't appreciate the attitude. My appointment was at 1pm and they told me I would have to wait atleast an hour and a half before they looked at my car, then tried to charge me $50 for an inspection they quoted for 15. I ended up leaving without any help.

Jul 07, 2024

Super friendly and prompt service. John is amazing and walked me through tire pricing to get the best set for me, even though it wasn't the most expensive option. They got my car in and out with brake replacement and four tires very quickly! I think they do honest and effective business here - would recommend.

Jun 07, 2024

I’ve used Firestone for about 15 years and always receive the best service. Will not consider any other place for my auto service.

Jun 07, 2024

Stopped in for a quick checkup. The staff was excellent!! Donta, squared me away quick!! Highly recommended!!

Jun 07, 2024

They got me in and out in no time

May 07, 2024

Got the service I needed. Friendly atmosphere. No hassles.

Apr 07, 2024

Easy to schedule, timely service. Alerted me to issue with brakes & only took an additional hour.

Apr 07, 2024

Emery was great!! I appreciate that he went out of his way to make sure my car was finished in time for my next appointment!! Thank you Emery!!

Apr 07, 2024

Ethan was amazing at helping out. He was very kind and knowledgeable

Apr 07, 2024

Everything was on time very professional in explaining the charges

Apr 07, 2024

They were able to get me in and fix my problem. They were very nice.

Mar 07, 2024

Friendly, efficient, price was right.

Mar 07, 2024

John Defranco was very wonderful. He explained everything I needed to know. Emery Gerstner was very helpful, he offered the warranty hazard that ibwas not aware of.

Feb 07, 2024

Do NOT bring your car here if you value your time at all. They will smile and happily lie to your face about time estimates. Appointment times are meaningless so dont bother rushing in - they wont be getting to your vehicle for at least 2.5 hours. Truly avoid this place at all costs. Steve is not reliable - at all. Firestones motto is honesty and integrity and this place has none. Update after their District Manager called: Was condescendingly told that there's a difference between drop offs and waiting room. Never, ever, has it made a difference. I told them I'd be going to the gym a few stores down and will be back to pick it up - 2.5 hours later it still hadn't moved. I waited in the lobby for 1h20m with no movement of the vehicle. When I finally got fed up and rudely asked when will the Jeep be going in they said 'Oh it's going in right now'. 20 minutes later, it still hadn't moved, so I demanded my keys and left. District Managers solution was to offer a free oil change or inspection - my time is worth more than $30. You lost a 10yr customer.

Feb 07, 2024

Excellent customer service. Friendly and knowledgable and willing to offer suggestions. Made the issues easy to understand and resolve. Will continue to do business with this location.

Feb 07, 2024

I was plaining to visit this place but while looking up so many bad reviews i changed my mind .

Feb 07, 2024

I went here since 2019. Around 2021 they started to go really down hill. They never tell you what you need if they find something wrong with the car. They talked down to me and some of my other friends too. They would never answer the questions we had directly and spoke to us like we were stupid. Also! This whole time they told me they were giving me a full synthetic oil change and come to look at the paper that it was partial for $75. Awful business practices and expensive for no reason.

Feb 07, 2024

John & the other staff are always very helpful. They offer several options/solutions & explain each in detail.

Feb 07, 2024

John is always very informative about any services that my car may require. Car always is done on time and with quality.