Firestone Complete Auto Care

Feb 04, 2025

I've always get great service at Firestone.

Jan 31, 2025

I always get great service when I bring my car to Firestone Irondequoit and the personnel there are always friendly and helpful. They are worthy of your business and will do anything they can to resolve your vehicle issue(s).

Jan 31, 2025

Terrible location terrible customer service and the lady on the counter is awful too! DON'T GO THERE!!

Jan 30, 2025

Dope customer service and they also price match

Jan 30, 2025

Fast courteous service. I'd go back there

Jan 06, 2025

Exceptional service..honesty at its finest by their manager Nelson..

Jan 06, 2025

Great service and price great team here at this location.

Jan 06, 2025

Great service and usually can get an appointment within a few days. Been going to them for years. Honest and they do good work being just tires and car maintenance.

Jan 06, 2025

Professionalism of staff

Dec 06, 2024

Great Customer Service and was seen immediately

Dec 06, 2024

Always prompt service, with excellent customer support. They are my go to for all of my automotive needs!

Dec 06, 2024

Fair pricing professional and knowledgeable staff work completed in stated time

Dec 06, 2024

Friendly customer service. Very knowledgeable

Nov 06, 2024

Firestone has kind and helpful people working for them. Thank you for your kindness every time we come in. Thank you also for your competent work on our cars.

Nov 06, 2024

Price for tires was very good, with rebates, and they completed installation on time and with zero issues. Easy in, easy out!

Nov 06, 2024

Was able to take me in the same day and get the work done the same day.

Nov 06, 2024

Would not recommend going here. Had my tires swapped and rotated. Broke off my anti theft lug nut. Never replaced it left my car with 4 on each side. Decided to come back there again. Failed my inspection saying my brake pads are broken off. Just to sell me useless things like brake fluid flushings and to change brakes that have more tha. 70% on the pads still. Took the car to a shop to get this issue fixed and was told my brakes are all fine. Scheduled an inspection at the volkswagen dealership the next day to get this sorted. Update: took the car to volkswagen dealership and passed the car with no issues. Firestone is ran poorly and will fail your car inspection in attempts to sell you car maintenance you don't need. Contacted filed a complaint with their website and waiting to hear back now. Lastly when asked to provide proof of the issue my car had they weren't able to do it and refused to do a refund.

Oct 06, 2024

Always willing to fit me in for an appointment last minute!

Oct 06, 2024

I was in there for her an hour and a half I went in for a vehicle inspection they added two brand new tires with balancing and two blown out bulbs. I also walked out with the Firestone credit card so now my wife has a One Stop Shop for all of her Auto Care needs. Thank you Firestone I'm getting older and I don't have to hurt my back anymore you guys can do the work for me awesome job.

Sep 06, 2024

Excellent overall service. Called shop and then dropped off car, came back end of day to pick it up. Would have liked a better explanation on the tires, though, with 33,000 miles on Firestone tires that are supposed to be good for 60,000 miles I was told they were near end-of-life and not worth rotating. Looked at them afterwards, and to my eyes they did not look worn at all...of course I'm not a tire guy.

Sep 06, 2024

If I could give a 0 stars I would. This location has no concept of customer service and respect for other's time. I stopped in at 11:30 and was told I could get my car in at 1pm for a tire repair. I told the woman at the counter that I lived around the corner and less than 5 minutes away and so rather than sit in their lobby for an hour and a half I would rather go home and come back at 1pm. She said that would be fine and to call at just before to make sure I was able to drive over and get right in. Upon calling at 12:50 I was told I would now have to wait 1.5 - 2 hours as my car was not available. I then stated that I could be in their lot at 1pm as that is when my appt was for and was then informed they were a very busy location and some other BS that had nothing to do with the fact that making the appt. at 11:30 was really just a waste of time. DON'T GO HERE!

Sep 06, 2024

Very pleasant on the phone and got me right in. I needed tires and an oil change. They Called me to keep me informed on what was happening. I added a last minute wiper change and they were very accommodating. Very nice staff

Aug 06, 2024

Friendly, honest and great service

Aug 06, 2024

I do not recommend this place at all , the service was terrible , I dropped my vehicle off on Thursday before work and caught the bus to work and when I got off work my vehicle was not ready , I was told the tires I was sold they did not want to give me then they ordered me tires I did not ask for, they did not even ask me what I wanted they just ordered some tires and did not honor the tires that I was told I would get for that price and they never called me on Thursday to let me know there was a problem I had to call at 6 pm on Thursday when I got off work and that's when they told me that my car was not complete instead of just telling me that they did not have the tires and when I dropped my car off on Fri , no one explained to me anything and I feel. I should have been able to get the tires that I was sold at first and when my vehicle was done on Fri , no one ever called me to tell me it was done i went and I paid ten dollars to see what was wrong with my vehicle and not one of them came to assist with telling me what I might need just gave me a piece of paper , i believe that they were very unprofessional with me and they owe me the tires that they said that I can get at first it was very unorganized horrible experience

Aug 06, 2024

The customer service at the East Ridge location specifically was unpleasant and unwelcoming in my opinion when compared to other Firestone location's I've patronized. It put me off, so ultimately, I wasn't comfortable getting work done here, and it'll likely be the first and last time I go to that specific location.

Aug 06, 2024

The wait was long even though I had an appointment. Customer service was just ok. The job was completed and so far so good.

Jul 06, 2024

always wonderful to do business with honest and knowledgeable people. they are always busy and for good reason. have patience.

Jun 06, 2024

I dropped my car off 1st thing in the morning, call at 330 they say it’s with a tech now. Call back at 445 because I knew they were closing at 5. Told that they didn’t get to it and they will in the morning. Nope people have work and school to get to and you had it a whole day then lied on top of it! I definitely will be going elsewhere and never to this location again! No issues with Greece location.

Jun 06, 2024

Manager Nelson is so professional and knowledgeable about my problem, explaining very clearly and understanding.

Jun 06, 2024

Very quick speedy service, friendly and professional

May 06, 2024

Made an inspection appointment. Then came in and told it might take two hours? I made an appointment for this reason. They blamed it on an employee who was fired for bad scheduling. Is that any of my concern? The VERY LEAST they could have done is have the courtesy to call me and say they could not honor the time. This place used to be fine. Has gone down hill. Time to look elsewhere.

Apr 06, 2024

Great work. Wonderful staff!!

Apr 06, 2024

I have been going to this Firestone for over 15 years. I used to know all the guys and trusted them totally. There has been a large turn over in the last couple of years and the new people don't seem to be interested in building relationships. However, I have still been bringing my car here. They seem to still do good work.

Apr 06, 2024

Short waiting time and great deal on the lifetime wheels alignment