Firestone Complete Auto Care

Nov 10, 2024

I give you one star because I can't give zero stars. I brought my car at the appointed time, and when I returned 2 hours later I discovered that they hadn't even started servicing the car, despite the fact that they hadn't notified me of possible delays. As a result, it was a waste of time, they never changed my oil because the working day was ending. Why do you set the time? I will never contact this organization again.

Nov 10, 2024

I had an early appointment with a Hertz rental car voucher. After two hours of waiting "for approval," I decided to call the third party myself twice to get approval! It literally took me 5 minutes to get the approval. That isn't MY job. I lost hours of work because no one took the time to call Hertz. I am disappointed by this customer service experience.

Nov 10, 2024

I love this place always friendly employees and very clean. always looking to accommodate your needs.

Nov 10, 2024

Love it

Nov 03, 2024

Appointment for an oil change was on time. Personnel were pleasant and knowledgeable. I’ve been having my car serviced here on a regular basis for several years.

Oct 27, 2024

They were the only tire store opened on Sunday. I had an instant flat and no appointment, but for the two hours I did wait due to multiple customers, I had a satisfactory experience. They were apologetic due to the long wait, respectful, and they answered my questions. They also gave me the cheapest tire due to my limited budget. I will go again for an instant flat on another Sunday if it happens again.

Oct 17, 2024

I am treated with kindness and respect at the Marconi Ave. Firestone location. They do exemplary work with good prices and in a timely manner. It doesn’t matter who is manning the front desk. Each and every one of them always keeps me informed of what is being done to my car and how long it will take. I will never have my car worked on at any other shop. They are the best!

Oct 17, 2024

Thank you for everything. The tv I won in raffle for opening a Firestone credit card.y ticket was picked and won a 65" tv.

Oct 17, 2024

The two gentlemen that assisted me were very nice and helpful, the gentleman that sold me the tire strived to get me the best price. I will return in the future to purchase the other three tires I need,

Sep 17, 2024

The visit was based on the type of tires they carried and the place to go to based on the recommendation of EZ Automotive Appraisals & Diagnostics. Also because you get on their lifetime Wheel Alignment, Tire Wheel Balance Tire Package and they also do a courtesy check on your vehicle to check for any upcoming needed repairs. So the wait was well worth it. Feeling secure and safe while you drive, is peace of mind.

Sep 17, 2024

This location is one of the best. Best customer service all Employees are nice Quick service very professional. Thank Firestone complete Auto care. Thoma

Sep 17, 2024

This place is not good they didn't charge me to look at it .am thankful but because I didn't need our want to pay for things I didn't need they refuse service.dont waste your time not customer service business all I needed was one spark plug replaced and the coils redone in my car they refuse to do it unless they can redo it all even if the spark plugs are good they wanted to charge me and want to do them all I did not have the money I told them I don't have the money I told him I was on a budget the manager the lady out front customer service person terrible she told me we were not a good match I guess cuz I did not want to pay the 1,400 they wanted to charge me to do things that I didn't even need done on her car once again do not waste your time going to this place and if this place was smart they would get a new customer service person but they are on the straight hustle so they're probably promoter her I'm still upset right now I even talked to their mechanic and he told me that's all I needed done to my car I told them customer service lady the same thing and she came back with unless I wanted it all done they weren't going to do that so if you don't work on a budget it's only waste your time

Sep 17, 2024

they treat walk in customers just as well as an appointment/scheduled........ thanks!!!!

Aug 17, 2024

I like the repair shop, employees, professionalism, and customer focused.

Jul 17, 2024

I have been going to firestone for many yrs. They are very respectful about your needs with the car repairs and honest... I recommend this store....

Jul 17, 2024

I was going to be going out of town and I seemed to have a slow leak in my tire. I did not want to get stuck in the mountains, so I called and spoke with Shawn and he said that he could check the tire the same day.They repaired the puncture and now I don't need to worry about getting stuck!

Jul 17, 2024

Raiz and team took very good care of when my son and wife went there for new tires. Honest and very reasonably priced. We shall make that our regular pitstop. I've also scheduled a appointment for other services.

Apr 17, 2024

Every time I take my car to this location.I'm always greeted with a friendly smile and a hello and the service is great.

Apr 17, 2024

Good check-in and fast complete service.

Apr 17, 2024

The gentleman at the front counter was very helpful and and explained everything very good , even though I couldn't do the repairs at this time he was willing to go the extra mile for me, that's a good employee. I will go back for the service as soon as I can thank you

Mar 17, 2024

I need to put air in tires. They did it for free. Never had a bad free service there. Some places you go to for tire check. They give you aditude.

Mar 17, 2024

The employees at this location are great. I would come back to this location just for that reason alone. Also, lots of places within walking distance to eat and shop while waiting.

Feb 17, 2024

Excellent. Service

Feb 17, 2024

Fast and friendly staff I walked in and drove out with new tires in less than an 2 hours on a holiday with no appointment

Feb 17, 2024

Got here at 10:50am and asked for a inspection for to see what brake pads I needed and didn’t leave until 2:30pm. JUST FOR A INSPECTION took around 4 hours. They did properly inspect the car , but didn’t couldn’t give me a proper estimated time it would take. VERY INCONVENIENT and seem they OVERLY took there time.

Feb 17, 2024

Had a great experience here! I highly recommend. Raíz and Thomas provided great customer service.

Feb 17, 2024

I forgot his name, but the guy at the counter was super friendly and helpful - I've always really liked the staff at this particular Firestone (Marconi, Sacramento) because they've always been very friendly and helpful.

Feb 17, 2024

Sean was a great help!

Feb 17, 2024

Staff was friendly and extremely helpful. Made me feel like my car was taken care of with like it was their own.

Feb 17, 2024

The beginning was a scheduling issue as I wasn't offered a weekend appointment. However after I requested a weekend a Sunday was granted. After that service was smooth sailing with just a lil bump in the road with my wipers not fitting. Added a 15 minute wait. But I was able to watch the game while doing so! Thanks Sean for being a great customer service agent!

Feb 17, 2024

When you work with honest people and trust that they will do the right thing, you can’t go wrong. The staff at the store cares about their customer and the job they perform for you. The team works together as one, they are polite, and courteous. Do yourself a favor and make an appointment with these people for your car care. Honesty is the best policy and you get it here.

Jan 17, 2024

FireStone Gets five Stars, just checked my Air in my tires. Very helpful in helping to keep our car safe while on the road. Thank you Firestone!

Jan 17, 2024

very clear with what they wanted to do with my car in the near future and told me about things i should consider fixing in the near future that i never even knew was an issue

Dec 17, 2023

Great customer service