Firestone Complete Auto Care

Nov 20, 2024

Never getting tires from here again. went to 2 different firestone tires to patch a tire I just got from them weeks ago and I was told by both that it would take almost 2 hours just to patch a tire. Went to another tire shop down the street and got it done in 10 minutes. Lesson learned.

Oct 27, 2024

They are very nice, respectful, they work within my budget and time, I know I can depend on good service all the time

Oct 27, 2024

Best service.

Oct 27, 2024

The tech there useed a $20 part to cheack what was wrong with my car from over heating it told me that it was a fan issue but its still over heating. It seems that the techs there they don't know what there are doing. Don't recommend this place at all there going to rip you off.

Oct 27, 2024

They listened to the complaint for our problem and they were able to find it same day.

Oct 27, 2024

Went for a simple State Inspection. Employees were friendly, quick, and professional. 1st time at this location, but I will definitely return for future services.

Sep 27, 2024

Excellent and friendly service. Fast service in and out in one hour.

Sep 27, 2024

Horrible customer service do not go here!!! We were there for about 20 minutes and we were ignored the whole time! There was a guy in reception and he was just on his phone the entire time. Once we got out to leave he told us it was going to be a few minutes this was the first time we were acknowledge. We ended up leaving going to another place where we were treated the right way with respect.

Sep 27, 2024

Omar was great! Polite, professional, and fast. Great store with even better staff. Highly recommend.

Sep 27, 2024

Puse mus cauchos nuevos y muy bien atendido

Sep 27, 2024

Pésimo lugar, empleados sarcásticos y groseros, servicio lento y de mal gusto

Sep 27, 2024

The Guys There Are Awesome. Been Going There For A Few Years Now, I Don't Go Anywhere Else. Awesome People. Thanks Jim!

Sep 27, 2024

This location managed to find an answer to a check engine light which kept lighting up saying plugs and coils misfiring after all had been replaced. They removed every plug and coil checking each one. The original location, after taking it back times, failed to find a cause and lied about replacing a coil and clearing check engine light without solving the issue

Sep 27, 2024

oil leak test on day 1 stated one thing. oil leak test on day 2 stated a totally different thing and not included what day 1 said. Don't know how they did a proper test if they could not removed the skid plate with its stripped bolts as stated in day 1 test. was charged twice..had to complain to sales person

Aug 27, 2024

The service team was able to fix my car the same day, they also checked for any other problems that were present. And after fixing my car they informed about the warranty that comes with the service!

Aug 27, 2024

Zechariah was extremely helpful and professional! I stopped in to get an estimate for a tune up and made an appointment for a Saturday morning. I was told that it would take approximately 2 hours and that I could wait for it. I returned for my appointment on Saturday, and my car was taken in about 5 minutes later. Zechariah assisted numerous customers while I waited for my car, and he was pleasant and professional with everyone that came in. My car was ready in a little over 2 hours, and runs much better now. Thanks Zechariah and Firestone for the excellent care we've received over the years!

Jul 27, 2024

I took my car to get an alignment, and i asked them to leave the keys in the car and lock it from the inside. So i can drive it after work with my second key that wont start the car. Did they align my car. Nope. They tried to upsell me stuff. Telling me he cant align it. As if some simple barely bad suspension wont allow you to align it. and the bone headed mechanic made the executive decision to not do a thing. Whilst also leaving me stranded after 12 hours of work because he decided to not follow basic instructions. So not only is my car still not aligned ( which the car is chewing through brand new tires) but it also was parked infront of a big main street unaccounted for without my access.

Jul 27, 2024

My husband went in to get the ac checked and flushed. He had appointment at 9:30 and his car did not get checked til 1pm.Then after 1hr and a half it was ready. My car is running worse than what it was when we bought it in. It started stalling. Now it running hotter than it was when we bought it in. All they did was recommended a$2,000 kit to be installed. After they charged 427.00 for the dye check and flush. Now my car is worse. My husband and I will not return to Firestone. Evidently professionalism and great service is not what they practice. Just tell people they need other services when it was just done to take advantage of people. I listen to them tell other customers the same thing just to take advantage of them.

Jul 27, 2024

Save your self a headache and pick another firestone. The miscommunicate so bad and some of the worst customer service I've experienced in a while

Jun 27, 2024

Fast, friendly service! I appreciated the honesty and detail of the service providers when they checked my brakes. Thanks, y'all!

Jun 27, 2024

Friendly and courteous staff

Jun 27, 2024

Timely service. Friendly and helpful associates. My vehicle was repaired and rides much better

Jun 27, 2024

Will Never come back to this Firestone Again. I came for an Oil Change because I was way past due, guy at the counter told me it'll be about an hour or so and I said fine I could Wait. After about 30mins or less, he said my car was ready, which I thought was very quick for an oil change with other customers ahead of me. I went to my car and noticed the sticker for oil change was not Replaced with new sticker Like Usual so I checked my receipt in my email and They DIDN'T EVEN DO MY OIL CHANGE. Guy at the corner said he thought I was there for an Inspection, which I was NOT, I already had an inspection earlier that week at a Different Firestone near my Job. He made an attempt to try & say I was wrong when he realized I wasn't backing off when I knew my car was Over due for an oil change and I Already had an inspection at another Firestone which he knew was easy to prove. They ended up doing a so-called oil change which took another 1 and a half hours of my time then something told me to check my oil, come to find out, the was changed But Low. A guy came out and looked at the oil with me to check again, then he proceeded to say, " oh it's been changed" and to Top it off, the new sticker didn't have the Date of next oil change or next milage change on it, like it usually does and the guy at counter, tried to tell me that I was supposed to write in the new milage change oil change on the Sticker. NEVER IN THE YEARS I've been coming to Firestone have I Ever been told this in all the 20 years I've been coming to Firestone even when I lived in another State. I Left before things could Escalate. Also notice while I was waiting for those hours, that certain ethnicities of people get waited on FASTER than others. NEVER AGAIN!!!!!!!!!!!!!!!!!!

May 27, 2024

After doing business for years with these guys. The day finally came when I had a run in with one of the workers when I needed a flat tire to be fixed. Simple questions like how much will it cost? How long will it take? Richard the person helping me, was very rude and blew up at me because I asked him if he was having a bad day. He yelled at me telling me he was not going to help me and demanded me to get out of his store and literally threw my car keys at me while he was l walking into the garage. I demanded to speak to the manager and he told me he was the manager which he was not. An older gentle man came to assist me. And told me that I was going to need to replace the tire. Ok. I understand that. I drive to Austin every day and encounter a lot of construction on the way. Not only do I want some question answered but why do we buy warranties to cover the cost when they don’t want to honor them told to me by Richard. I understand Richard could have been irritated because of the heat. He was drenching in sweat walking in from the hot garage. But that does not give him the right to take it out on paying customers. I am a nurse practiononer and save lives everyday. I am very respectful and do not take it out on my patients when I am having a stressful day. I have not decided if I want to use their services any more because this is not the first time I have had a run in with Richard.

May 27, 2024

Great customer service and they fixed the issue.

May 27, 2024

I have been coming to Firestone for many, many years! Firestone is always accurate in the diagnosis of my vehicles. Have always been very fair with pricing, absolutely "completely satisfied " with every visit. Firestone is number one. No one else comes close!! Sincerely, Joseph Odden

May 27, 2024

Work was done fast and right.

Apr 27, 2024

2 blow outs This review is 4 different car not tires got diagnosis which cost 115.00 overpriced Auto Zone free nowhere near the price 4 the fix 4 my Ford Fusion Firestone 600.00 for the part and 117.00 labor Auto Zone 50.00 part not sure whose Doing corporate Greed so they said I needed a battery 2 Greed again 234.00 for a battery and this is an luxury car Wow INFLATION AND CORPORATIONS GREED

Apr 27, 2024

Firestone is our go to place for vehicle maintenance. Staff is knowledgeable, professional, friendly, and experienced. Prices are affordable and work is guaranteed. You can make an appt online to expedite your check in

Apr 27, 2024

Staff was great and My car was ready on time , always beer to make an appointment

Apr 27, 2024

The services received here were outstanding. The courtesy and professionalism were unparalleled. Thank you for all you do, keep up the great work.

Apr 27, 2024

They replaced my tire fairly quickly. They're a bit expensive but sometimes it's better to pay more for quality work, a guarantee, and peace of mind. My vehicle's AC was repaired quickly and properly when other shops were trying to cheat me. A bit of confusion among the employees as to which tire was repaired for leak. Paperwork stated one thing, but the actual tire repaired was the opposite to what the paperwork stated. Ultimately the proper tire was repaired (patched for a leak), just the paperwork stated the wrong tire. Anyway, all's well that ends well.