Firestone Complete Auto Care

Nov 13, 2024

The tire replacement was done quickly, and the price for the work and tire was reasonable.

Nov 13, 2024

Went to firestone on 10851 Bandera and it’s always excuses. Last time they (store manager)claimed they were not able to adjust alignment on drivers side because seized outer tie rod and needed to be replaced (I have the lifetime alignment so Firestone only touches my suspension ). I took my vehicle to a different Firestone (Babcock)and they were able to adjust it with no excuses. I think the bandera location needs more training or at least a direct line to the Babcock location on how to do alignments and help customers without trying to fool them into paying more. It’s concerning because a lot of your customers are elderly and it would be easy for them to be take advantage of. As I was waiting one elderly couple were discussing they had to repurchase tires because the last tech put the wrong size tires. Thanks again to Firestone on Babcock for ethical and knowledgeable service.

Oct 27, 2024

Attentive staff and quick service

Oct 27, 2024

I would like to thank Tina for taking care of me getting my tire fixed. I really appreciate her, especially that I didn't have an appointment. Keep up the great job.

Oct 27, 2024

This place is a ripoff but I'm not very smart for coming back here tbh so there's that. Would definitely recommend you look elsewhere.

Sep 27, 2024

Just walked in and was able to get the repairs I needed without an appointment. Great service, I waited at site and was comfortable.

Sep 27, 2024

Was charged $90 for diagnostic after my radiator overheated. Was told I likely had a leaking head gasket that would potentially need to be replaced that could cost as much as 4k. I decided to take my car to get scrapped, as it’s quite old and not worth a repair that costly. I am NOT a mechanic, but took it upon myself to look for the problem seeing as how the car was done for anyway. Found the leak in less than 20 minutes, replaced the part for $50. Car is back to normal. Giving two stars because they were kind enough to refund part of the diagnostic. Part of it…. Again, i am not a mechanic, but if i was able to fix this with such ease, Firestone should have been able to as well.

Aug 27, 2024

At 9am called and set an appointment for 4:30. Blown tire the night before, took the day off. I was promised that they would have the tires I needed delivered. Got there and behold, they never delivered them. Not any brand to fit my car. It's not any sort of special tire. It's a tire shop without tires that can't follow through.

Aug 27, 2024

Heavyset Mexican-looking male Customer Service Representative perceived to be obnoxious and dismissive. Not even an ounce of Customer Service skill was evident!

Aug 27, 2024

Staff was great and knowledgeable. I felt confident that they could get the job done.

Aug 27, 2024

Took my truck in for an alignment and they did an awesome job. They diagnosed a problem I had been having with the front suspension. They saw me right away and everyone has been a pleasure dealing with. Highly recommend.

Jul 27, 2024

Came here for my lifetime alignment. They were very Fast, Friendly, and conveniently loacted down the block. Easily the best firestone in San Antonio.

Jul 27, 2024

Had a great experience here when I got 2 tires replaced, the dudes I encountered were like my buds at work - professional and probably get down with the chicks they work with , the counter younger associate invited me to some a swinger’s night next weekend so hell yeah. My truck has been running perfect and I can blow off some steam, 5-star!

Jul 27, 2024

Knowledgeable staff.

Jul 27, 2024

Took my car in to get fixed due to coolant overheating issues not even a day after they had “fixed it” issues started back up mind u i paid 1200 for this procedure and was told i had a 12 month guaranty yet when i called to let them know the problem they told me there would most likely be an additional charge don’t go to these scammers.

Jun 27, 2024

Fast friendly service.

Jun 27, 2024

I went to the effort to make an appointment for an alignment in a hope that I would not have to spend hours waiting for my vehicle to be completed. I arrived at the appointed hour and was told that they would get to my truck as quickly as possible. However, after waiting for over 1.5 hours, I finally went back to the counter and asked when they planned to get to the appointment that was now over 1.5 hours old. They finally moved my truck in at about the 2 hour wait mark. Fortunately, it only took about 35-40 minutes for them to complete the alignment. However, the afternoon was completely wasted in my eyes since I spent three hours plus in waiting after going through the effort to make an appointment and having it confirmed,

Jun 27, 2024

Will was fantastic, very knowledgeable and answered all of my thousand questions. Price was exactly as quoted with no hidden fees and the workmanship was top tier and fast! Definitely recommend this place.

May 27, 2024

Fast & friendly

May 27, 2024

Friendly and seemed to pay close attention to my vehicles needs

May 27, 2024

They communicated with me, kept me informed. Talked to me when I first came in asking if someone could give me an idea of what was wrong with my car and a quick estimate.

May 27, 2024

This is based solely on the past and present. Giving a 7 rating is being generous. This location, employees seemed to exude unwillingness and unwelcoming attitude. I’ve noticed this not only through my personal interactions but with other patrons visiting. I will exclude the maintenance technicians, this is solely directed at the customer client service agents at the counter and management. My first (past) impression was not pleasant and my second (recent) just confirms my overall feeling about this establishment. Unfortunate, this location is beneficial and convenient to my residence. I will seek other locations that provide a more welcoming environment. If the experience is identical then the clear choice……..seek out competitors.

May 27, 2024

Today I was in for new tires and the price was exactly what was quoted a month before. They got me in and out within a little over an hour. Great service!

May 27, 2024

Very respectfully and professional assistance. Also they're finished quick

May 27, 2024

Visited the store on Sunday around 410pm. As I walked in to location I asked the Firestone Rep if they would please look at my tire and I let her know that I picked up a nail. I was immediately told, "well we close at 5pm we won't have time to do that". I was completely shocked and confused. I let her know that I had purchased tires from Firestone and have the road hazard warranty on the tires. She still came its already going to be 5pm. I then asked her if I could borrow some shade near one of the bays to change the tire? At the end I asked her well would it be to much to ask to at least put my spare on? She mentioned it to one of the Firestone service technicians and he gladly changed the tire. This is the second time that I have visited a Firestone location and have not had a good experience. I would not send a recommendation to anyone to visit this store in particular.

Apr 27, 2024

Great location, fast and reliable service.

Apr 27, 2024

They helped me 20 mins before closing with a flat. Super fast and very polite. Great customer service!

Mar 27, 2024

Comprehensive assessment of repairs needed and applied all possible discounts. Detailed each item listed and discussed the functional importance of each repair. Worked diligently to provide a complete repair of my vehicle. Every associate was knowledgeable, courteous, and professional.

Mar 27, 2024

Excellent service

Mar 27, 2024

They seemed to not want a long-time customer to experience great customer satisfaction. My daughter's 2011 Honda CRV had an emissions check engine codes... The various evap sensors and even the fuel pump was replaced at a whopping $1250 at the Firestone in Houston, TX. The check engine light returned and since she attends school in San Antonio, she took it in for a diagnostic. The result was a gas cap failure, they wanted to charge for the diagnostic fee. After haggling with the manager to include asking for the regional manager, they finally relented and only charged for the cap...

Feb 27, 2024

If I could give it 0 (zero) stars I would. Made appointment, got confirmation. Drove 15 minutes to get there and the guy tells me someone called and left me a voicemail that they couldn't work on it until Monday. There are 4 problems with that. 1. I had no missed call from today. Zero 2. I had no voicemail from them. 3. I brought it in on the weekend because I need my car for work. 4. The guy didn't even apologize for the confusion. DON'T WASTE YOUR TIME VERY UNPROFESSIONAL

Feb 27, 2024

We love Firestone. This location has amazing staff who go the extra mile. They have saved us money combining services and putting finding parts.

Jan 27, 2024

My wife and I have been Forestone customers for over 40 years ever since my brother-in-law, who became district manager with the company. But never again. The poor customer service at this location is to leave again. She had an appointment for an oil change which lasted over two hours.