Firestone Complete Auto Care

Nov 26, 2024

Friendly people, always greet me with a smile and by my name. Service with a smile, never tell me I need extra things that I don’t. They go above and beyond!!

Nov 24, 2024

On Monday I went to the store around 6 pm I spoke to the store manager about what was going on with my vehicle he recommended me to go to the Cibolo location why they don't do that type of work at this location I said ok fine the next day I went to the location 2 miles from there they told me that they would do the work but that they were going to charge me 60 dollars just to check what the problem is. I understand that you are probably tired and want to go home early but it is not fair that you want to send me so far away for an oil leak check.

Nov 13, 2024

Excellent and quick service. Very friendly and professional staff. Easy check in and check out. Easy and timely appointment system Great service, they always keep you informed on the status of your vehicle. Very competitive prices.

Oct 27, 2024

David and his guys are taking care of my vehicles for years. I put my life in their hands everyday.

Oct 27, 2024

Fast and friendly service

Oct 27, 2024

Got my car serviced very quickly and all the staff were very friendly and helpful.

Sep 27, 2024

Carlis was very informative and professional. Pricing on both my battery and set of tires were more than competitive and below the competition. The service was overall AWESOME

Sep 27, 2024

Great service today. Thank you!

Sep 27, 2024

I bought an older car the other day and was nervous to get it inspected, Carlos and Matthew helped me out and from the second I walked in they assured not only I got a solid car but the minor things I should have done to it they gave me an incredible price and I decided to just take care of everything right then and there. They couldn’t have been more helpful and so down to earth by far the best Firestone I’ve ever been too will be taking my car there for any of my car needs in then future.

Sep 27, 2024

The team was friendly and quickly replaced my tire. They did not try to sell me anything other than the service I needed.

Aug 27, 2024

Te atienden rápido para hacer tu gestión de chequeo para el stiker

Jul 27, 2024

Javier and Carlos gave wonderful customer service. Communicated with me what exactly was wrong with my vehicle and the price. Let me know what to expect on some upcoming issues I will be having later on my vehicle and the price as well. Let me know when my vehicle was ready. Great job guys!

Jul 27, 2024

Prolly the best no hassle customer service of every firestone I been to. How it should be

Jul 27, 2024

You guys diagnosed the issue and replaced the battery quickly. Another company had misdiagnosed it and told me I needed a new alternator. so glad I came to you guys.

Jun 27, 2024

Great team of guys here. I will continue to be a returning customer.

Jun 27, 2024

I went to get air and Tyson was awesome I thank you a lot 🥰

Jun 27, 2024

Matthew and Carlitos were some informative and caring service advisors. Patrick was very thorough in fixing my car! If they could get twn stars they would! 😎

Jun 27, 2024

The tech who worked on my car completely floored it multiple times when taking my car for a test drive which I found super unprofessional. Then he left my car idling with the A/C on full blast for about an hour while doing the alignment. I don’t think that’s necessary& isn’t great for my car. I told the man at the front desk & he was vary understanding & professional, so I think it was just that one technician that was bad. I will make sure to schedule my next alignment with a different technician next time or go to a different FireStone. Also, now my steering feels messed up…

Apr 27, 2024

Fast service and great customer care!

Apr 27, 2024

I came in yesterday for a oil change and an alignment. I requested for my vehicle to be looked at it with their car care package as well since my vehicle is up in mileage. I was given a report with details and pictures, which I thought was great because the location on Nacogdoches never does that. However, I was told the price of everything needed and recommended would be $1,018 without “coupons and discounts” applied so I figured why not. Well, I come to find that when I go to pick up my vehicle the price was $1,724. Basically the price quoted was for parts and Javier did not include the labor cost. I also come to find this morning as I am headed to church they did not add windshield wiper fluid, which I believe is part of the package. I would recommend letting the customer know the total cost of everything before they agree to add additional work.

Apr 27, 2024

Matt and Carlos have the best customer service from any Firestone I've been to. Both of them were easy to talk to and very informative. They will definitely make sure you are well taken care of.

Apr 27, 2024

Matthew was friendly and professional and addressed my concerns. He offered other services beneficial to me. No complaints!!

Apr 27, 2024

Professional. Knowledgeable on vehicle needs.

Mar 27, 2024

It's my go to maintenance store. Great service

Feb 27, 2024

I'm glad that staff at this location continue to provide the same excellent service that I became accustomed to prior to Mr. Keller's retirement.

Dec 27, 2023

Always receive fast, friendly service. I have been a loyal customer for several years. I highly recommend the location on Perrin Beital. Javier is the manager and he is great.

Dec 27, 2023

Visit the store Dominic good customer service always

Nov 27, 2023

Each time I call, today, someone picks up and hangs up. Very unprofessional. Edit: Mariah, you do not value my experience. If you did, you wouldn't have sent a templated reply asking me to email you about my visit and subsequent invoice (as this review is regarding a *phone call*) information nor would you ask the store information (because you're replying to that store's review).

Nov 27, 2023

First I went to the firestone off of naco and oconnor for a new tire, an oil change, and an alignment. They told me even for just a new tire I wouldn't be able to get my car in until Tuesday or Wednesday. I was the first one there, too. They didn't appear to have anyone waiting for service. So I said screw that and went down the street to perrin beitels firestone. Perry B's Firestone managed to fit me in, even though I wasn't first. They just worked hard and churned customers out. I spoke with Carlos about all the work I needed done, and he was awesome. Charming, supportive with excellent verbiage, and great guest service. He even gave me a couple discounts. I'm never going anywhere else, and I'm telling everyone. Nacogdoches' firestone is trash compared to perrin beitel.

Nov 27, 2023

Great staff and amazing service!!!

Nov 27, 2023

These guys are best, Daniel and Carlos are top tier employees, got me straightened out in minutes instead of hours, I’ll be coming back again for any of my car needs

Nov 27, 2023

They are not skilled or licensed if you don't want to have to buy a new car after they are done "playing" under your hood don't take your car there...I gave them another chance just to be let down horribly go to bravos auto care a block away a little bit more expensive but worth it.