Firestone Complete Auto Care

Nov 29, 2024

I had a coupon for an oil change and price was as quoted. No add on charges.

Nov 15, 2024

I received great service. Was kept informed and explained in detail the results.

Nov 06, 2024

I have been a customer at the Firestone Broadway Ave. location for at least five years. I have been very satisfied with the service every time. For this particular visit, my service advisor (Charles) was professional and very helpful. Thank you! M. Torrescano

Nov 06, 2024

Quick service w good communication and pricing

Oct 06, 2024

Super quick and helpful service. I had an emergency situation on a Sunday and they were able to take care of it same day.

Sep 06, 2024

Efficient, minimal time spent on repair, courteous, professional.

Sep 06, 2024

My girlfriend brought in her car to get her brake cylinder replaced. What most would consider a 3 hour job took them over a week to complete. Every-time she called asking about the progress she was told it was actively being worked on, happened three times. I drove by to check and it was just parked in the back next to the dumpster where it was left. Just after getting the car back evidence of a mice infestation to appeared. For context the car had been left for a week on an unshaded 6 story roof of a concrete building during the heat wave of triple digits the week before. So with almost certainty, the mouse is from the dumpsters and woods behind this establishments building where the car was left for a week. To me lying about the work, and a rodent infestation yells do not conduct business with this establishment.

Aug 06, 2024

Terrible place!!! When you make an appointment to wait for your vehicle be prepared to wait for hours as this place is not considerate of its customers. It just wants to make money.

Jul 06, 2024

Even though? They were super busy. They still got me in fand took care of my problems. I would definitely recommend them to my friends and family.

Jul 06, 2024

I recently took my car to Firestone for a brake inspection and was extremely impressed with the service I received. The staff was honest and fair, and I appreciated that they didn't try to upsell me on unnecessary repairs. They thoroughly inspected my brakes and provided me with a detailed explanation of their findings. I left feeling confident in the work they did and grateful for their transparency. I will definitely be returning to Firestone for all of my future automotive needs. Thank you for the excellent service!

Jun 06, 2024

Firestone always take care of all my automobiles!

Jun 06, 2024

Honestly, do not get an oil change here. They caused 2 oil leaks on my car when they did an oil change, my car is in otherwise perfect condition. I took it back complaining of the new leaks. They fixed one of them, but claimed there was nothing else leaking. My car continued to leak oil though so I finally just took it elsewhere to be properly resolved. Sure enough the leak was EASILY found and resolved elsewhere (leak located @ drain plug, photo attached). I wasted time & money by having simple routine maintenance done poorly here. Would not recommend this Firestone location for oil change service.

Jun 06, 2024

I went here in 2014, i think. I have never been treated more rudely. If you run into a manager there with a bald head and fat like he wears diapers, just turn away. These people are the lowest form of humans on the planet. they are devoid of intellect and critical thinking. they will literally attack you personally because they are such pieces of human waste. If you know who I'm talking about please tell me. I want revenge. I want to purify myself because of this place. Edit: I may have been a bit intoxicated while writing this, however the truth is still there.

May 06, 2024

The technician took the time to go over the details of the recommended services and answer my questions. There was no pressure to get anything that wasn't necessary. The work was done quickly.

Apr 06, 2024

Good customer service

Apr 06, 2024

Great customer service

Apr 06, 2024

In December of 2023, my Chrysler Pacifica was at 48k miles. I brought it in to Firestone with the specific intention to check on the brakes. I asked the staff to check them and to let us know if the brake pads need to be changed, we wanted to avoid rotor damage. Staff member told us to bring it back in 5k miles. In March of 2024 with 50k miles on it (2k miles later), I brought the Pacifica back and staff told us the rotors are warped, which is a more expensive fix that we were trying to avoid. This was poor technical advice. Further - when I had made the 4pm appointment, I was told that it was highly unlikely that my car would need to stay overnight to have the brake pads replaced. I still hadn’t been updated by 6.30pm so I called Firestone, only to be told that they are still looking at it and would update me soon. This is extremely poor customer service. They called back before 7 and told me that the work can be done by lunch time the next day. Also, they lost the cover for my armrest hardware and still haven’t found a solution for the damage.

Apr 06, 2024

Mis-diagnosed our brake wear over 2 appointments 3 months apart causing us to spend way more to replace brake pads. While car was in for brake inspection they lost a screw cover for the passenger seat arm rest- not sure why they would have been messing with this for a brake check. Very disappointed and will not be back.

Apr 06, 2024

Paid 100 to get my headlights fixed and not even 3 days later they were not working again I called and said it would be another 190 just for them to "fix it again" I just want my headlights fixed that's all

Apr 06, 2024

Sufficient Service. Store was neat employees were thorough and professional. Thought I had a long wait but it was quicker service than expected and car felt really good driving..

Apr 06, 2024

We were helped out today by Sean, he was extremely helpful! Was able to get my quote and appointment scheduled very smoothly.

Apr 06, 2024

What pros! Bumper to bumper experts. And as honest and service-minded as a Texas day. I'm here for life.

Mar 06, 2024

Awesome customer service.

Mar 06, 2024

Great Service! Friendly peeps!

Mar 06, 2024

Horrible communication. Started the job knowing full well they weren't going to complete it and had no awareness about time management. Also got different answers depending on who you spoke too. Just not an intelligent location.

Mar 06, 2024

Never took advantage and took care of everything I needed right then and there.

Mar 06, 2024

Quick, good service!

Mar 06, 2024

Ricardo and Mark were very friendly, knowledgeable and patient. There was a small issue with the tax-exempt for the non-profit I work for. They were patient and were able to get it rectified. The service was fast also. I was in and out of there in less time than I had anticipated.I had spoken with Ricardo over the phone the day before and he remembered me when I walked in. Mark worked at a previous location and remembered the company as he had sold us tires previously. This shows how much we are valued as patrons of your company.

Mar 06, 2024

Sean was extremely helpful and ensured that my needs were taken care of !

Mar 06, 2024

Went in for new tires. The guy informed me of an ongoing discount promotion, which I really appreciated. However he did not specify that our agreed upon price did not include tax so the final price ended up being almost $40 more. He also tried to charge me $110 for a tire alignment that they had already done without my approval. The total experience was 3.5 hours, however he originally told me to expect a 1.5-2 hour visit. I appreciate the work that was done and that the guy worked with me to find discounts, however I don’t appreciate how much I had to advocate to get a charge close to our original price agreement, and that the job took almost 2 times as long as expected. Will likely go somewhere else in the future.

Feb 06, 2024

Went for an oil change. They were upfront about pricing and appeared to do a great job.

Jan 06, 2024

Horrible service. They ruined a hub on my vehicle. Ordered a replacement and gave it to me “free of charge” but kept the vehicle way longer than expected. Only to find out they ruined that hub too. When I reached out I to get it fixed they told me their only technician was out on vacation 2 weeks. Don’t come to this place.

Jan 06, 2024

Mark the manager and Ricardo are very professional mechanics. They were prompt and courteous . TCB

Dec 06, 2023

Not transparent. Always upselling.

Dec 06, 2023

This is horrible place. My wife and I got a repair done here when confronting the manager regarding the noise being present and me being upset. He laughed.

Dec 06, 2023

Watch out! They told me a charge for a check engine light would be 110.00 even though they did one last year. So I went to Auto Zone... They did one for free and sent me to someone to do the work!!! 😊I went in for an oil change, came in the day their manager Matt told me. I was not put in the schedule. Would have to wait 2 hours! I will never set foot in this place again! I've been coming here for fifteen years never again... Management changes all the time... And so do the mechanics. No customer service!!!