Firestone Complete Auto Care

Nov 26, 2024

As always, Mike and his crew exceeded my expectations. I feel SO blessed to have a auto mechanic shop that is trustworthy AND competent!! They are 40 mins away from where I live; but the drive is WELL worth it!!

Nov 25, 2024

They always do a good job for us, I have been a customer for a few years

Nov 20, 2024

Manager was very helpful and explained the entire process. That was very helpful

Nov 13, 2024

I am extremely disappointed with my recent experience at Firestone on Culebra Road. I went in to have all four of my car’s wheels replaced, but they did not change the wheels and kept my car for two days without any valid reason. When I finally picked up my car, I was charged $278.00 for a service that was not properly completed. To make matters worse, they did not balance the tires, which is essential after any wheel replacement. When I called to inform them that my tires hadn’t been balanced, they acknowledged their mistake but told me I would have to wait another two days for them to fix it. This level of service is completely unacceptable. Michael, who I dealt with during this process, was extremely insensitive and rude, showing absolutely no regard for customer satisfaction. It was clear that customer service is not a priority at this location. I have been a loyal Firestone customer for several years, but after this experience, I will not be returning. The unprofessionalism, lack of accountability, and disregard for the customer were beyond frustrating. I highly recommend avoiding this location if you value your time, money, and quality service. Choose a different service center that respects their customers and stands by their work.

Nov 13, 2024

It was the friendliest mechanic shop I have ever been to.

Nov 13, 2024

My niece brought in her car that had already been inspected in another state with a higher cost of living. She told y'all to only do that work and yet, she had other items done and it was more expensive than if we'd done it in one of the highest cost of living areas? You all cheated a young woman because you knew you could. I'm also getting emails about, "more work to be done." Except this "new work" was done and I have the receipt from Firestone.

Nov 06, 2024

I needed my car battery replaced and wasn’t having any luck finding a place that carried the right type of battery and that could do it right away. I called Firestone on Culebra and not only did they have it but they were able to do it right away. The employees were very nice & helpful. It took no time at all.

Oct 27, 2024

Convenient location, courteous staff and provided review of the issues and recommendations

Oct 27, 2024

Walked in on a Sunday with no appointment. Was able to get 4 new tires within a couple hours that had to be picked up from across town.

Sep 27, 2024

Fast friendly service. Took me right away as a walk in. Tech took care of my BMW M4 as if it was his own.

Sep 27, 2024

Good place to get the work done that needs to be done. Good people as well.

Sep 27, 2024

Respectful and professional. Did not push for a bigger sell.

Sep 27, 2024

Rocky was very professional and addressed my concerns promptly

Aug 27, 2024

6 Torres is great as a Service Advisor. It’s like I have a great friend that I trust when I walk in. I really hope the name on the paid invoice is correct. Another person checked me out. 26 Bobby has fixed my truck and it drives like new! Brakes are great! Also…He fixed my air conditioner. It’s been YEARS I’ve had a strange high pitched noise. He fixed the that noise. He fixed the dependability of it. The a/c sometimes just wouldn’t come on…it comes on every time. If there’s a recognition program in the store and/or company, these two deserve to be nominated and in my humble opinion should receive the HIGHEST ACCOLADES!!! James “Gordon” Storm

Aug 27, 2024

I had to balance my wheels three times.🙄 Plus, my brand-new wheels now have scuffs and scratches from three visits 🫠 I gave up my wheels to keep them nice

Jul 27, 2024

Firestone should NOT be the first place you take your vehicle to get assessed. I took my vehicle in due to a nail in the tire, which should be a simple fix. The nail was on the top of the tire and not in the sidewall. They estimated a completion time and assured me they would call when it was done. Luckily, I was able to drop off my vehicle and did not have to wait. I received no phone call and ended up going back to the shop 15 minutes before they closed. It turns out they hadn't even touched my vehicle the entire day it was sitting there. They took my vehicle back only because I showed up, and right away told me the tire was unrepairable and I would need a new tire. They wanted to charge me $230 for one single tire. I quickly left. I went to a different tire shop, and they were able to fix my tire at no charge. They were thorough, very friendly, and professional, unlike Firestone. Sadly, as we were waiting in the room, another individual came in with the same issue and was charged for an overpriced tire as well. This is not an isolated incident. The same thing happened to my husband. He went in to get a nail in the tire assessed, and they also told him it was unrepairable and he would need to pay an outrageous amount of money to replace it. Luckily, he was able to fix his tire at the dealership, which turned out to be repairable, unlike what Firestone claimed. In summary, Firestone is unprofessional and unethical. They seem to push unnecessary new tire sales instead of providing honest repairs. Save yourself the trouble and find a more reputable and honest tire service provider.

Jul 27, 2024

I had an excellent experience at the Culebra rd and loop 1604 location. your service experts who go by Rocky and Mike were very professional and helpful explaining everything. Thank you for your great experience Rocky, if that is your real name. you made my experience absolutely incredible; I will be going back. I forgot to mention another member who goes by Nick, he was very helpful explaining what they did to my truck and recommended some work needed to my truck. Thank you all!

Jul 27, 2024

I have to call firestone as they didn't not call or email service done. Then I had let them know prior that I needed the services done before Monday as that is my only car to work and they assured me it would be done but lo and behold I end up calling them and they say they are shutting down and system would be unavailable even though it's still early from shut down time on Sundays. They say they called at 1p.m. but I checked and nothing. Worst service experience ever. I do not recommend and from now on I will be using other services.

Jul 27, 2024

Mike and the rest of the firestone culebra crew are awesome! They are always quick to help and do a great job with both regular maintenance and with repairs.

Jul 27, 2024

On Sunday morning (July 7th at 9am), I visited this location to repair a flat tire, but they informed me that I could only schedule an appointment for Tuesday. Frustrated by the delay, I drove to Express Tire Shop down the street, where they promptly fixed my tire in just 15 minutes. It’s disheartening that this location didn’t put in more effort to address the issue, especially considering I had purchased road hazard protection. Sidenote, this isn’t the first time I’ve encountered this issue at this location, and that's why I am writing this review.

Jul 27, 2024

Spent almost 1000$ on rear tires with them a month back. Took it in for a nail repair 10min after a phone call with Mike regarding wait time which they told me would be quick since bays were open. Asked him if they could check it out to begin with so I wouldn’t have to wait if it was irreparable due to being close to the side wall. He said they’ll check it out and now I’ve waited close to 3 hours for them to just tell me it can’t be repaired. Poor management. Selfish of others people’s time especially with being a past customer. Won’t be coming here again.

Jul 27, 2024

The customer service is excellent, Staff very knowledgeable, friendly, courteous

Jun 27, 2024

Great experience. I called in the morning and a few hours later my car was getting worked on though they had a line of cars. The customer service was on point and the store was clean. Totally recommend this store

Jun 27, 2024

I would not recommend this shop. They take twice as long as the estimated time they give you to do anything and then upcharge you and add extra unnecessary services to your vehicle. The only reason they charge what they do for labor is because it takes them twice as long as any other shop to do anything. It’s absolutely ridiculous. And their staff is absolutely ridiculous to deal with. They will have your keys waiting and it still takes them another 30 minutes to get your car back to you. I would skip this and go anywhere else. They recommend work be done that you got done at a different shop that’s just been completed just to add extra money to their estimates. They are absolute liars.

Jun 27, 2024

Mike is Great! I drive 35 minutes past 6 or more Firestones to get to Mike's Store. I am not alone. Please feel free to fact check me. The number of customers that used to go to the Firestone on Fort Sam went down. He is down to earth, knowledgeable, courteous, and a people's person.

Jun 27, 2024

More and worse problems with my car than when I originally came here for! If you must go to a Firestone due to lifetime warranty you already bought, you are better off going to Firestone at Bandera than going here. Came here to replace 4 tires and wheel alignment. I had to come back 3x to have them fix EVERYTHING they did but still were not fixed, if not worse...so I went to Firestone at 6901 Bandera Rd to have them fix it instead. This place were bragging that they usually fix issues that customers complained from going to Firestone at Marbach and Lackland, but the quality of their work is also sub-par! It was evident that my safety as a driver and the level of my satisfaction as a customer are not a priority in this location! I will never return to this location and I highly DO NOT Recommend this place for any of your vehicle maintenance or service.

Jun 27, 2024

Outstanding customer service very helpful and very knowledgeable and respectful

Jun 27, 2024

The service provided is not what it used to be months ago. Very poor time management and technician that work at my truck does not seem to care. He left my driver side window open while it was raining. Incorrect tire pressure. With appointment, they took them 2.5 hours before they even start getting my truck at the parking lot. I was in the shop waiting the whole time. The service was not like it was before.

May 27, 2024

Got emergency help for flat tire , Thank you !

May 27, 2024

Great place to get your automobile serviced friendly staff, very informative about the type of service you are getting done , no appointments needed when dropping off vehicle and keep You up dated while your vehicle is being worked on and when it’s ready for pick up 10 of 10 recommend. C Munoz

May 27, 2024

Made an appointment to get my tire repaired and my vehicle didn’t get seen until an hour later. There was a gentleman that walked in to get the same repair service done without an appointment that was seen before me and left before my truck was even finished. He walked in later than me. They’re so “busy” but yet have time to joke around with each. Terrible service

May 27, 2024

Outstanding customer service and automotive support. Vehicle was ready within the forecasted time-frame provided during the maintenance forecast.

May 27, 2024

wait time even with an online appointment is unacceptable. Waiting room is not much to be desire

Apr 27, 2024

Had an emergency while traveling and they took care of it promptly.

Apr 27, 2024

Nothing but issues after I brought my car in, I don't recommend. Save your time and money and take it somewhere else. Brought my car in for tires and keep in mind the reason I came in here is for the reliable service that I have received from firestone from other locations across Texas for the last 20 years I know its more expensive but I belive in qaultiy over any bargin. Talked to there sales rep and says I need a alignment plus the tires told them sure and can yall fix my ac as well gave me a price of 2100 dollars told them to do it np paid and scheduled a time to get done took them 8 hours to do work when I got my car back I never had a issue with alignment to begin with but all of a sudden now my car shook when I braked and I would her a thump when I moved the steering wheel to the right then left. I'm very busy and tried to take it back, and it is my only vehicle. Also my tire pressure light came on took it back with in 6 months or so and scheduled a appointment and they had my wife waiting for 3 hrs and when she said if they where almost done with it they told her that they hadn't even looked at yet we decided to just cancle at that point she had to leave brought it in 6 months later and that's today and was told that it's the struts and something else. Never had a issue with car shaking when I braked before or the thumping noise when I asked why wasn't that brought up when i had alignment done he said it that it was fine a year ago and that it just happened i wasnt going to argue with the guy oh and the wind shield wipers that they supposedly replaced as well apparently wore out in less then 3 months that's when We had our first rain and saw that the windshield wipers where never changed out and the manager said they had been and it was due to age that caused them to go bad and the tires that I replaced has a gash on it from hitting a curb isn't cause for warranty replacement because it's not a safety issue and is just cosmetic the manager is very rude and does not explain anything this location lacks leadership sercice and pride not worth the high price tag for work done

Apr 27, 2024

Rocky and Mike have great knowledge and the best customer service!

Apr 27, 2024

We had already taken our vehicle to a small shop down Culebra to diagnose the reason for our staying wheel jerking at low speeds. The small shop told us it was brakes, so we replaced the front brakes with no change in drivability and they charged $45 for this service. Next day we call Firestone, make an appointment. On the phone they say that they will test drive it to get a better idea of the issue. I'm very happy about this because having a mechanic actually experience what's happening is way better than me explaining it. So, they inform us that our tires are falling apart from the inside, we replace 4 tires and Bing bang boom, problem solved! This experience just further solidifies that everytime we visit Firestone, we walk away feeling confident and safe, not wondering if we're being ripped off or anything unsavory like that. We immediately recommended Firestone to our roommates because they are trustworthy and fair. 10 stars out of 5.

Mar 27, 2024

Mike is amazing, honest, professional and truly understands his customers needs. Thank you Mike