Firestone Complete Auto Care

Nov 26, 2024

Slow and inefficient. They put the wrong filter on. Avoid them unless you want to wait a LONG time and damage your vehicle. The manager, Paul, didn't care that the incorrect filter was installed. He is incompetent and runs a poor operation.

Nov 06, 2024

Pues son una estafa tedisen que te solusional el provrema y nucalo asen nomas te estafan con el covro ami mesalio caro me confié en eyos por una aliniasion que al final me godio partes que tuve que renplasar esta ves

Oct 30, 2024

I dropped my truck off for an oil change and inspection they told me it would be an hour and a half they called me 3 hours later and informed me i would need wiper blades to pass inspection without mentioning the cost when I went to pick my truck up the bill had gone from 90 to 170 I know that they are trained to upset but wiper blades do not cost the same as an oil change if 0 stars was an option they would deserve it

Oct 27, 2024

Paul and his crew were very courteous and knowledgeable. They delivered the service with quality and in a timely manner.

Oct 27, 2024

Took my car two weekends in a row, was charged each time. Issues were still not resolved. Had to take it to another auto shop this weekend where the issue was actually resolved. Will not be a returning customer.

Oct 27, 2024

Very bad service...Dont take your car there..

Sep 27, 2024

Down know what they’re doing

Sep 27, 2024

Good service and very professional!

Aug 27, 2024

Had inspection done at another place it passed.. They were closed for me to get copy.. came to Firestone they said the wiperblade was bad which really barely any water. (Smudge)second wipe clear)

Aug 27, 2024

I recommend Firestone . I made a appointment to get my A/c fixed i had been driving with no air in this San Antonio heat. The A/C mechanic was wonderful he knew just what i needed they ordered a fan and got there the same day in no time and fixed it in a timely manner .

Aug 27, 2024

I was very please with there service and professionalism for a last minute flat tire and and almost closing time. We first went to Midas were they told us they couldn't fix a flat they were out of patches, they didn't even bother to look at the tire.We purchase the tires with them but at a different location. Firestone came threw told us the tire was not patchable and we needed a new tire, he showed me very pleased with the fast turn around at a last minute thank you firestone.

Aug 27, 2024

They offer full A/C repair with a very experienced mechanic.

Jul 27, 2024

Don't take your cars there. I had problems with the start and I had no other option at this time and I decided to take it to Firestone but it was definitely my worst decision. When they checked the car they also told me that it didn't have any oil, which surprised me a lot because it hadn't been changed for even a month. Well, it turns out that the car had an oil leak which they told me they had to fix and well I said yes because I needed my car as soon as possible. A week later I took my car to Valvoline because I wanted to make sure the oil was good and it turns out that they check it and tell me that "it is leaking", that really bothered me 🤬 because Firestone was supposed to have solved the problem but they didn't really do anything and They charged me an exaggerated amount that I paid with pain in my heart. I do not recommend this place at all, the prices are very expensive. DON'T GO TO FIRESTONE!!!

Jul 27, 2024

Great fast and efficient service! I did not have an appointment and that was not a problem!

Jul 27, 2024

Lied about the tent in my smart for 2 car said the brake lights weren't working and windshield wipers where streaking . Don't get your vehicle inspected here . Save your money

Jul 27, 2024

This place has horrible reviews for a good reason. The worst customer service I have encountered in a while. Will lie to get you in and say they aren't busy. But when you arrive will say they have had soo many cars show up within 10 minutes and now there will be a long wait time. 😂 laters guys. Enjoy the review

Jun 27, 2024

Hi everyone who is in need of ac work. Moises, my mechanic specialist is awesome. He was very through with the diagnostics and the time dedicated was only 1.5 hours. He went over and beyond. Thanks Moises😊☺️ Now a message to Firestone, The weather in San Antonio is brutal. My thoughts are either to put up awnings in front of all of the bays or a more expensive option would be to extend your work areas out 20-30 feet to allow for a more efficient work environment to all of your expensive and experienced employees. I would think the awning option would be the less expensive option and save you on the cost of sun poisoning, heat stroke or even the heat exhaustion to all. What do you say,???

Jun 27, 2024

I was very happy with the service they provided to me. The mechanics and inspectors were extremely knowledgeable and helpful and very understanding. The receptionist/ cashier was extremely friendly and knowledgeable as well, she made my 2 yr. old daughter's day by making her smile! Definitely recommend a visit here for your car repairs and inspections!

May 27, 2024

Awesome mechanic's and reasonable and do the job on a timely manner also depending on the job issue and are always compassionate, respectful and the manager is always on top of the needs of the customers and very informative and knowledgeable. Thank you .

May 27, 2024

Brought my truck in for some weird noise as I was planning a long trip to Mexico. The technician was able to quickly identify the issue and it was something easy that they did not charge me for the inspection. Thanks guys! You're Lifesavers

Apr 27, 2024

Consistently great service at this location. The staff/technicians are always fast and professional.

Apr 27, 2024

The tech Danny, explained in detail the repairs needed on my vehicle. He was very friendly and his customer service was outstanding! I highly recommend seeing him for all your vehicle issues and repairs!

Mar 27, 2024

Paul and the guys are absolutely amazing! Professional, and get the job done. Tune up, oil change, break change done!

Mar 27, 2024

Quick and easy and fast.

Mar 27, 2024

Very good service and care

Mar 27, 2024

Went in for a alignment and for my a/c to get fixed because it was only blowing out hot air . With in 2 hrs it was fixed and ready to go . An the price was Reasonable.

Feb 27, 2024

Great tires and service

Feb 27, 2024

I’d give no stars if able. Came with a flat tire and they said they wouldn’t be able to take care of it because they only have 1 technician available. They referred me to another business down the road, but honestly, I expected better service from a Firestone. Why even advertise the service? Also, another red flag is that they barely have any space for customers to sit & wait, despite the large area. Avoid!

Feb 27, 2024

The service advisor made a conscious decision not to sell me parts that I did not need, showing consideration for my budget and demonstrating their commitment to honesty and transparency. My only recommendation would be to renovate the showroom and waiting room spaces. A modernization of these areas would greatly improve the overall customer experience.

Jan 27, 2024

I take VERY good care of my vehicle, but it seems every time I come here, EVERYTHING needs to be worked on. I don’t drive recklessly or neglect my car, so it’s funny that every time I come here, my car is in terrible shape. They seem nice, but I just don’t trust this place. On top of that, they charge so much for something you can do at home and learn from youtube. I won’t be coming back.

Dec 27, 2023

My car was broken into while in the shop, and no one thought it was a good idea to let the customers know they had a break in, until I went to my car and saw lost items. Then it was time to let me know there was a break in. Said they couldn’t do much about me loosing money (which I stupidly left in my glove box, my fault there) but they made a claim and said I may get help may not. I had to change phone numbers during this so I reached out to the claims company twice to let them know, during regular business hours, and left a voicemail twice stating my issue name and old and new number. Have yet to receive a call back or email from them. The guys I spoke to seemed nice enough but it felt shady and was very unsatisfactory. I will not be returning.

Dec 27, 2023

The staff there is friendly and courteous. They're very helpful.

Nov 27, 2023

Ty for helping