Firestone Complete Auto Care

Nov 13, 2024

Ease of scheduling, short wait time, and the fact that they had the battery my car needed in stock, all made this a positive experience. Everyone was friendly and attentive. I will definitely go back.

Oct 21, 2024

I don’t usually leave reviews, but I have to say that I was impressed today with the customer service that I received as a first time customer at firestone here in Rancho Bernardo. I work in healthcare, and this was definitely a wow experience. The manager and front desk clerk took great care of my time restraints, and I didn’t feel pressured to purchase the most expensive products. Thank you, I will be coming back!

Oct 18, 2024

Dropped car off early, early one morning because of a terrible noise in the tire area. Called the afternoon before and talked to a gentleman who explained what they do when cars are dropped off without an appointment. He was professional and thorough. Was called twice about the car and the progress being done. Walked in after work and the car was ready. Very professional in every aspect. Damn good experience on my end.

Oct 18, 2024

I got a flat tire and the roadside assistance was going to take hours. I called nearby auto shops to see if anyone could help me put on my spare tire. Firestone was able to fit me in immediately and they put my spare tire on for free! I wanted to learn how to change the tire so if this happens again I can handle it myself, so the technician let me observe the process and taught me how to do it. Really great people and a great shop! 10/10 recommend.

Oct 18, 2024

Patched my tire at the end of the day! Thank you!

Sep 18, 2024

Great customer service 👏 👌 👍

Sep 18, 2024

The staff were extremely friendly and approachable. Communicated well and knowledgeable. The price was decent compared to competitors.

Sep 18, 2024

They were able to fit me in immediately when Costco was going to make me wait all day. Attempted to see if the tire was salvageable before moving forward with tire purchase. Even made me coffee because I had such a long morning. I cannot express how wonderful the customer service was here. Both front desk gentlemen deserve a raise. They walked me through the whole process and were empathetic to the nail I found in my tire at 8pm Saturday night. Almost no places are open on Sunday! This location saved me today!

Sep 18, 2024

When you buy a tire from Firestone, they keep taking care of you. Helpful, friendly gentlemen.

Aug 18, 2024

Busy place...getting my tire installed. I guess when you buy a tire from ebay you can pick which tire place you want to get it installed for $24.99 per tire. Dropped my 2 front tires on August 5 at 10 am Aug 11 still no call from Fireatone. Busy or not enough help?

Jul 18, 2024

Helpful

Jun 18, 2024

Fast, friendly, good job.

Jun 18, 2024

Great customer service, hard working guys there getting it done. Thanks!

Jun 18, 2024

Great team to help you with your auto needs.

Jun 18, 2024

My vehicle started acting up on way out of town on Friday. Before we could find Firestone on my phone, we saw the sign and pulled in. Jay took care of us and checked the vehicle’s history while we took an Uber home with our luggage. Before returning on Sunday, they had the car serviced and ready for us to pick up. The repair was under warranty and my ride is back to normal. Thanks to Jay and the crew in the garage.

Jun 18, 2024

Sandy and Joe service all my cars. It is great to go see them and they always look out for my best interest. They don't ever try to gouge or upsell. just let me know what I actually need.

Jun 18, 2024

Sandy, Jay and the crew at Firestone are great. I take my car to them because they give great service and are trustworthy.

May 18, 2024

I had a great time getting my vehicle serviced at this Location. The process was super simple and the Manager of Vehicle services Jay Guevara really made sure all my questions were answered promptly. 5 starts all day

May 18, 2024

My car battery terminal needs to be tightened so I called Firestone because most auto shops don’t open on Sundays. It’s my first time visiting and staff was very friendly and transparent about how they will proceed with ordering the parts and letting me know how long it might take. They fixed my issue in a relatively timely manner and figured that I did not need to switch out the terminal but just needed another part to tighten it. Staff explained the process to me clearly. Great customer service, will come again!

May 18, 2024

Jay and Isai were very accommodating and helpful. Friendly and competent service all around!

May 18, 2024

Won’t fix a rodent problem in your car

Apr 18, 2024

As usual, Jay took care of my urgent issue so I could get to work. Got me out of there quick. Superb service.

Apr 18, 2024

I have always gotten great service at this Rancho Bernardo Firestone store. Sandy, Jay, and Barry are all very thorough and honest when I bring the family cars in for tires or service. Highly recommend this store

Apr 18, 2024

Costco said I needed an alignment so I decided to come but was then told by Firestone that the alignment was not nessessary.

Apr 18, 2024

Customer service was great. I knew it would be a few hours for the service to be completed. Jay was polite and courteous.

Apr 18, 2024

Excellent experience getting 4 new tires and alignment for my daughter’s car. We had used this shop previously for getting a tire repaired. Jay at the front desk was able to price match our quote from another shop. Also, they are open on Sundays. Friendly, good value, delivered as promised.

Apr 18, 2024

I had a tire/valve stem break on my son’s car on his way back to college. I stopped in 10 minutes before close and Ryan was more than helpful and fixed it quickly even though about to close. He was super friendly and helpful. I found my new tire shop!

Apr 18, 2024

I have been using this branch of Firestone for over 15 years and they always take good care of me.

Apr 18, 2024

I've been using Firestone for all my vehicles for 5 plus years. I always get straight forward honest advise and great service. Sandy, Barry and Jay are the best. I have referred several family members and friends to them.

Apr 18, 2024

My husband wants to get his oil change the customer service was very rude to him. We got the lifetime alignment and he still want to charge him even my husband told him we done it so many times without charging. He didn’t even check the records. When we pick up his car the car key was broken into pieces and my husband was upset and told them he couldn’t accept the key until they fix it. That’s the only time they put it together. Yes those customers service are so bad and rude except Sandy. We will not ever go back here in this place. @Bernardo Center Drive

Mar 18, 2024

Barry and Jay have helped us out so many times! They are both fun and helpful, and also graceful with prices. Any time I have an issue with my car, we go straight here.

Mar 18, 2024

I was greeted by Barry who initially appeared be stern faced at the 16556 Bernando Center Dr, San Diego location, but over the course of the conversation/interaction turned out to be friendly with a great sense of humor. He was professional and even though I was early for my appointment, accommodated me. And even had my car alignment done early! Appreciate the fast, good and friendly service. Thank you. MJ

Mar 18, 2024

Prompt, accurate service, knowledgeable staff.

Mar 18, 2024

Sandy, Jay, and Barry are so honest and trustworthy, I really value that. I bought a 20 year old car in decent condition a little over 2 years ago and ever since, Firestone has been the ONLY place to service it and they never let me do things that are unnecessary, they tell me when something is starting to get older so that I can prepare for repairs. I'm so grateful to have these guys, in my neighborhood, that I can trust. Plus, they're so friendly!

Mar 18, 2024

They did wheel alignment after checking without asking me. Even though the checking result was good. They added life warranty without my consent. Later when I found it on the receipt, they removed the additional charge of the life warranty. If I could not find it, I could paid for the life warranty. And I have plan of sell my car in several year. It is ridiculous. How could they add the life warranty without asking. I will never visit again the shop.