Firestone Complete Auto Care

Nov 11, 2024

Excellent service. Great staff. Affordable prices. Highly recommend. Been going to this location for years.

Nov 11, 2024

Great experience

Nov 04, 2024

Amy and the other gentlemen that were working today were AMAZING!! I will give them more of my business because of the WONDERFUL PEOPLE THEY ARE! I wish that whole staff could switch spots with the location I normally go to, just so it would be easier for Me!! They all deserve RAISES!

Nov 04, 2024

Friendly greeting. Fast and excellent service. Only needed quick tore repair, but would return for other services as needed.

Nov 04, 2024

I made an appointment in advance at 10:00 at the checkout. They said I'd have to wait 2-3 hours until they checked the air conditioner. What's the point of making an appointment if they're putting me on hold.

Nov 04, 2024

I recently took my car in to get serviced at this location for the first time. Jamiel was very professional and easy to work with. Moving forward, this location will be my go to spot to get all services done to my vehicle.

Oct 18, 2024

Amy was a warm heart, and real. Great customer service goes a long way!!

Oct 18, 2024

Firestone has a great asset in Amy Baker. I have never met a more personable, knowledgeable and experienced Store Manager whom takes the time to explain in detail the needs and future maintenance of my vehicle. I am so grateful 🙏 to have met Amy at the Firestone store in Rancho Penasquitos. She has provided exceptional service whom truly cares and wants you to take care of your vehicle to ensure it stays in top running shape. Thank you Amy Baker, I truly have a different outlook the way I see how important vehicle maintenance is.

Oct 18, 2024

Great service

Oct 18, 2024

Jamil saved my life when I got flat tires on the road back to home about 4:45 pm, he found the correct tires and fixed tires before store closing, really appreciate this young man, thank you so much!

Sep 18, 2024

The appointment time was very quick, but it was disappointing to learn balancing my Firestone tires is now an additional $60+... That aside the real "satisfaction survey subtracter" was shortly after leaving Firestone, hearing a grinding sound coming from underneath the vehicle (thinking did my CV shaft just drop) but being unable to pull over safely, continued a little bit. The grinding abruptly stopped and as I looked back I saw the large plumber's wrench which fell out from under my vehicle. Don't know what's more disappointing, finding tools left behind in precarious locations in vehicles or seeing plumber's wrenches used instead of appropriately sized sockets. Upcharge for wheel balancing + (wrong) tool left behind in steering components - not confidence or loyalty inspiring.

Aug 18, 2024

Amy the GM was extremely helpful and informative. LOVE that the Firestone modifications are all open early on a Sunday.

Aug 18, 2024

I received exceptional customer service when I called to schedule an alignment for my wife's car. They were able to fit me in the same day, which I greatly appreciated. Ensuring my wife's car is safe and easy to drive means a lot to us. Thank you for your prompt and professional service!

Aug 18, 2024

Price was great, phone help was great, pick up was as promised - the staff was super helpful!

Jul 18, 2024

I LOVE coming here. Everyone is so honest, helpful and kind. Amy is amazing..shoots me straight every time. I send all my friends here.

Jun 18, 2024

Excellent care and service. As a business owner, I expect a high level of professionalism and that is what I received. Spot on pricing and timely service.

Jun 18, 2024

Great customer service and great communication.

Jun 18, 2024

I cannot speak for all locations, but do not come here for anything to do with your tires. The lady that answered the phone started off the conversation making assumptions. I don’t know if it’s the same individual, but I did not appreciate the attitude coming from the lady at the front desk. I came in with a leaking tire and they were telling me that my tire might be too old to patch, and the nail was too close to the edge of the tire. They told me to go to another location for a tire replacement or to come in later that day after ordering a new tire that didn’t match the rest of my tires. I told her to order the tire and book me for a tire replacement. I left and called discount tire right down the road to see if they would be willing to patch the tire and they said to come on by. The gentleman that greeted me was a very nice individual and was very clear when asking and giving information about my car. Discount tire said my tire tread was at 5/32 While fire stone said it was only at 2/32. Discount tire said they could patch it no problem and got me out of there in 20 minutes. All fire stone does is try to upsell you and get more money out of you. DO NOT GO TO FIRESTONE IN RANCHO PEÑASQUITOS!

Jun 18, 2024

I have gone to Firestone in black mountain road a few times just for checking air in tires. Amy and the other guys were so helpful, kind, and knowledgeable. They checked the air without any charge. Thank you Firestone your works are Rock!

Jun 18, 2024

I've used Firestone for the 25 years I've lived in San Diego. 20 years with the Mira Mesa store and then the PQ. The male manager used to be great, but now the female mgr isn't very friendly and isn't interested in helping customers. 3rd time she rubbed me wrong. Third strike. Moving my business elsewhere.

May 18, 2024

Quick service by friendly staff. Well done!

May 18, 2024

The Staff is Very Friendly, Courteous, Professional, and Knowledgeable.... Amy, Brian and Jamil Thanks For The Excellent Service q

Apr 18, 2024

Amy and her crew were great! She was very professional, knowledgeable and explained the issues with my car thoroughly. She even brought me into her shop and showed what she explained to me. Definitely my go to auto care spot going forward.

Apr 18, 2024

The price for the services is very high. I cannot afford to repair at Fire-Stone.

Apr 18, 2024

Unable to fix the dealer proprietary component issues with wheel lock for tire rotation and area covering the spark plugs but was thorough with the diagnostic and communication of the issues. Would go back for future auto service.

Apr 18, 2024

they don't know what they're doing, my engine was stalling and took there a few times, replaced multiple parts: didn't help at all but ended up costing me over 1k. I went to a different car shop on mira mesa and the issue was fixed immediately. this place is a total scam that imagines problem that none exists.

Mar 18, 2024

Bad customer service from the lady working there.

Mar 18, 2024

Great customer service from beginig to end. Upfront cost of required repairs with no hidden fees or uneeded services. All employees were extreamly friendly and professional. Highly recomend!

Mar 18, 2024

Great experience! Needed my car realigned and was able to get an appointment right away. It took less than an hour and the staff were very kind, helpful and professional throughout the whole process. They truly care about their customers. There are also a ton of places in walking distance (food, coffee, etc) you can go to if you need to wait. Will definitely be back!

Mar 18, 2024

Needed an alignment before installing new tires. Made appointment online for next day. Showed up an hour early and they were able to accommodate. Walked to nearby deli while I waited and they called when done in the timeframe they estimated

Mar 18, 2024

Oil change was done professionally and on time. Easy to schedule on the app. Easy to confirm the appointment by directly calling the location. Great job!

Feb 18, 2024

I had a nail in my tire and I went to Firestone and everyone so was nice and helpful, especially Amy! I appreciate them fixing my tire last minute and doing it as quick as they could.

Feb 18, 2024

Always completely satisfied with the friendliness, professionalism, knowledge and service provided by the staff at this location. 💯

Feb 18, 2024

although the team here wasn’t able to fix my car (since my engine seized) they still took the time to look at it, and were very kind and let me keep the car there for a few days until i was able to tow it. they also didn’t overcharge me, AT ALL, like other shops have in the past. i love this place and will be bringing my new vehicle here to be serviced! extra special thank you to Brian!! Brian was kind, and helped me feel a lot better during this time of stress. Thank you Firestone!

Jan 18, 2024

Being a woman in a men’s world of automotive, I felt like Amy gave me all the details I needed, and she did not pressure me to make a decision. I will definitely return to this location and request Amy. I felt confident about my decisions, and the prices were reasonable.