Firestone Complete Auto Care

Nov 17, 2024

Made an appointment drove all the way there since that is where I’ve been taking my car for the past 3 years, the super rude guy at front told me why would I drive so much to get there that I could just go elsewhere, did not honour my appointment and had to find some other place. Completely unreliable and unnecessarily rude.

Oct 19, 2024

I scheduled an appointment on Tuesday for a Thursday. Got no email and they supposedly called but never received a call. Showed up and they asked me to leave the truck for the day when i specifically asked how long it take and they said it be 1-2 hrs now’s it’s a hold day and im out here working and cant just leave my truck for a whole day. First and last time ill ever try Firestone

Oct 19, 2024

Don’t take your car here. Workers are lazy and require a stupid amount of time for a simple task

Oct 19, 2024

Had a 10am appointment. Dropped car at 9:45am was told it would take an hour and half and someone would call me. By 1:30pm still hadn’t heard anything so called them. They hadn’t even looked at it yet (so glad I made an appointment) by 4pm had not received any call. I had one day off to get brakes looked at /fixed and they wasted my whole day. Finally called and they lied and said they’d “tried” to call me. I had zero missed calls and had been waiting by phone. Decided just to pick it up. Such a waste of time.

Sep 19, 2024

Been comming here for years, came in today at 0815am and it's closed. Arturo has always been there for me. He's been the main guy I went to for all my vehicle needs. Sad to see that he's no longer here. Upper management must of took him for granted as they always do. Yall messed up losing someone who worked with integrity and honesty. Arturo was the reason why I drive all the way from spring valley. Hope he's working where he's happy.

Aug 19, 2024

Worst car shop in the universe. 5 horrible experiences in a row. One time they left the oil cap off, so had to have my car returned to the dealership to have the engine steam cleaned. Another time they left a tool in the engine. They never call to let you know your car won’t be ready, and never let you know they don’t even service it, until you go to pick it up 2 hours later than promised, and you need to come back to repeat the nightmare tomorrow. Avoid this place, they’ll do more damage than work.

Jun 19, 2024

Arturo helped my dad and I out today with a flat tire and got us in right away and installed 4 new Firestone Transforce tires. Great Job!!

Jun 19, 2024

Employees are very Efficient and professional. They are also very informational and shows you what's going on.

Jun 19, 2024

Had a nail in my tire. Actively losing pressure. At 21 PSI and rolled in at 4 PM on a Sunday. They refused to service my tire since they were closing in an hour. Left me with little to no options but to drive 20 miles away to another Firestone. They were gracious enough to fill my tire so I could at least make the drive safely. However, the star reduction is against the corporate call center. I called them to find another Firestone that would service same day and they pointed me to one that said they would. However, by the time I got to the other one they were sending dudes home for the day and told me it would be next day. At that point I would have just gone to this local one and dealt with the overnight delay here.

Jun 19, 2024

These guys refused to accept my car for an oil change and tire rotation that I had scheduled and confirmed with them online. The manager actually told me that they just kinda don't check if appointments are being scheduled online and that they "have this problem all the time." Then he told me to try the Valvoline down the block. The Valvoline did a great job.

Jun 19, 2024

This Firestone location did a great job! Had my rotors and brake pads replaced in a timely manner and was a better price than Nissan. Fernando was very helpful and made it easy to get done!

Jun 19, 2024

Today was second time going there for alignment, hopefully this time they could fix my 2021 luxus

Jun 19, 2024

great job

May 19, 2024

Good Service! Got 4 new tires and alignment done in a couple of hours, good value for the money and service. Cheaper than Discount Tire

May 19, 2024

Johnathon is AMAZING! 😁 He checked my tire pressure. He advised me on the proper pressure limit. AWESOME JOB JOHNATHON!!! 😊

May 19, 2024

Possibly the worst service I've ever received at any Firestone dealer. Fernando went out of his way to try and make me feel bad he went out of his way to try and embarrass me and he went so far out of his way that I went to the extent of having to complain about it. I told him that I had the flat after 6:00 p.m. last night and he told me why didn't I come in and I said because you were closed and then he said well you're the one that called me and I said yes this morning he goes no you called last night but not the case because they were already closed and when I called they didn't answer the phone the night before why he would go out of his way to make up a lie to make me feel bad I don't know and then he put my car on hold and is not doing the work and telling me it's going to be hours even though him and the three mechanics working aren't doing anything and haven't been for the whole hour that I've been here they're not working on any of the cars in the bays and they already took their lunch break and it was over when I got here. I am a sub customer. I am a Hertz rental customer hurts is paying for the service I arranged for the payment before I came to the dealership it's all approved and he went out of his way to insist that he had to take two or three hours to get the case approved so that he can put the tires on. I immediately called hers and they said not the case in this instance it's already been pre-approved all he has to do is submit the claim and it'll automatically show approved instantly. I drive for a living and when I'm not driving like right now cuz I'm sitting here at Firestone waiting I'm losing all my pay I don't get any pay I have kids they like to eat every single day I like to provide them with food to eat by doing my job and getting paid but because of the situation at Firestone I don't know if I'll even get back out to work today or not.

Apr 19, 2024

Went to get my alignment and my car left with a worse alignment that what I came in with and after 5 hours of waiting I come to pick my car up sitting in the parking lot with the windows open and unlocked they do not care about your vehicle here

Apr 19, 2024

I ask if they worked on transmission and both he and his wife said yes. I told them I went through flood waters two days ago. And that my D light was blinking while the N & 2 light stayed lite up. I show them I already had a code reader done that said P0705 Transmission Range Swich. He said we have to do our own diagnostic test at $180.02. I said go ahead. They parked my van in the shop while they worked on two other car. An hour later he said what code did you get. We compared papers and they were the same code P0705. He than told me I had to take it to an transmission shop because they didn't work on transmissions there. Five days later the problem corrected itself. It just got wet going through deep waters. I'll never go to Firestone again. I don't like being lied to. So I feel I paid $180.02 for nothing.

Apr 19, 2024

Quick and thorough. Did exactly what I asked for.

Apr 19, 2024

This place is terrible. For hertz rentals. But I also watched two people walk in and not be helped and one walk out. They refuse to call hertz if you have a unapproved voucher and hertz says they can call. And then after waiting for a whole day on a unapproved voucher you have to wait an hour to have one wheel put on the car. Prideful staff that’s not willing to listen and thinks they know everything , not open to suggestions given by rental company.

Mar 19, 2024

Great customer service! Everyone is so friendly and welcoming. While waiting I see how they happily help walk-ins with a smile at the end of their long day.

Mar 19, 2024

I’ve been going here for years. My family and I have always been satisfied with the service we get. They always answer my questions and address my concerns.

Feb 19, 2024

Bad customer service, Arturo…. :( Not recommend.

Feb 19, 2024

Initially i was really frustrated and left one start because i couldn't reach anyone. The rep I reached the next day was slighty fustrating but I did go to the shop still and they were better in person and the staff that day did a good job on my car and provided good service so i adjusted my review rating

Feb 19, 2024

I’ve been using them for 20 years.Good work, fair prices and done right.

Feb 19, 2024

Took a van there, they found the screw in the ture and changed out my wipers. Great job. The service specialist Israel is top notch with customer service and politeness. Management material!

Jan 19, 2024

I was in a sad place after a pothole irreparably damaged my tire. Fernando at the Midway Dr. location in San Diego was very helpful and kind. He also saw that another tire was damaged and needed to be replaced. He ordered the tires I needed and the work was done as quoted the next day.All in all a great experience.

Dec 19, 2023

Excellent Service

Dec 19, 2023

Horrible customer service and no workers there to help. Go here instead. Faster, Cheaper, and staff was very helpful.

Dec 19, 2023

Pretty good; predictable good service!

Dec 19, 2023

Went earlier today to get some new tires put on my car. The good: Tires are amazing and I got a good deal. Staff was very friendly. The bad: When they were done and I got back to my car, I immediately noticed there was a dent inside where the door closes into. That was NOT there before. My lease is almost up as well so that's a huge bummer. You can only see it when you open the door but still... Unfortunately, I did this in the middle of my work day and had to rush back to my salon for a client. I didn't have time to go in and complain and try to figure out why there was dent INSIDE of my car- when they were working on the outside of it. Hopefully the mechanics will be more mindful with future customers. On second thought, I guess I didn't actually get a great deal after all, especially since i have to get the dent fixed before I trade the car in.

Nov 19, 2023

Awesome service!

Nov 19, 2023

Really like this Firestone location great customer service

Nov 19, 2023

came here for an emergency flat tire and they could not patch it which is ok… but still wanted to give an entire new tire at a ridiculous price. when I asked if they could just please put the spare one they refused… they guy that moved the car didn’t even clean his hands. everything wrong, form the customer service, the attitude to the products available.